Squarespace Reviews
Total 1565 reviews
4.5
All reviews are from verified customers
Rating Distribution
5
Stars62%
4
Stars31%
3
Stars6%
2
Stars1%
1
Stars1%
Satisfaction score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
8
Information Technology and Services, 11-50 employees
More than a year
“stunning templates for storefronts”
Pros
It really stands out in the website builder space because of its design quality and the distinctive look of its prebuilt templates especially for anyone who needs a truly gorgeous storefront or landing page.
Cons
Some parts of it feel confusing and it can be hard to tweak or experiment with especially when customizing content or adjusting webpage flows. On top of that the limited variety of plugins can be a drawback.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
8
Functionality
7
Management Consulting, 1-10 employees
Less than a year
“powerful templates and branding tools”
Pros
Squarespace has some of the best site-building tools and templates I have seen on the market. It also includes extra features like logo creation that add a lot of value and even though I have not used it myself, it also offers an online store builder that really rounds out the platform.
Cons
It's one of the more expensive options out there and connecting external domains isn't as quick or easy as it should be.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
10
Performing Arts, 1-10 employees
More than a year
“simple editing for beginners”
Pros
Even without any website building background, adding a post or updating a page is very easy.
Cons
Setting up columns was a little more difficult than I expected especially compared with how simple everything else was.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
10
Retail, 1-10 employees
Less than a year
“Help build sites without coding”
Pros
After working on several websites with Squarespace, I have been able to create professional, attractive pages that are simple for visitors to navigate. I am not a developer but once I got familiar with the platform, the tools became very manageable to use.
Cons
It does take some time to really get comfortable with the platform so there's definitely a learning curve. Still, it was much easier for me to pick up than WordPress.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Internet, 11-50 employees
Less than 6 months
“drag and drop site builder”
Pros
Putting a website together is really easy with the drag and drop blocks so adding the sections I needed was simple and quick.
Cons
Connecting it with an older website was a challenge and took more effort than I expected.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
Entertainment, 1-10 employees
Less than a year
“use with caution”
Pros
Using this program worked well for making sales, buying items and connecting with other business owners.
Cons
A serious issue came up when someone hacked our financial information and used it to make a couple of purchases, totaling about $500. Thankfully, the money was refunded but after that happened, we chose to stop using it. If you sign up for it, be very careful.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
6
Functionality
5
Arts and Crafts, 1-10 employees
More than a year
“fantastic for portfolios and branding”
Pros
As a website builder for small businesses and creative work, Squarespace has been my top pick. Getting a site up and running is easy and customizing it to match my branding and voice is very manageable. It works especially well for solo users who want to build a portfolio or a website to showcase their work and promote their services.
Cons
Even though it has been my preferred platform as a creative professional, the e-commerce features and support still feel limited. Basic shop needs, like adding product filtering on a store page, often require extra plug-ins or homemade workarounds that create more maintenance over time. Its commerce tools can work fine for stores with only one or a few product categories but once the catalog grows and products need to be organized across multiple categories, it becomes much more difficult for customers to browse and find what they're looking for.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
7
Functionality
7
Photography, 1-10 employees
Less than a year
“perfect for a photography site”
Pros
Running my photography website on Squarespace for a year was a really positive experience. The platform felt very simple and user friendly to work with. If you don't know much about web design, it's an excellent option.
Cons
The templates look nice but they felt a bit too restrictive. I couldn't customize them as much as I needed. For one project I wanted a specific kind of display and it just couldn't support it. That was the only reason I ended up moving to a different provider.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Architecture & Planning, 1-10 employees
Less than a year
“beautiful templates and fast updates”
Pros
Getting a site up and running with Squarespace has been really easy. The platform is simple to use, customer support has been very helpful and the templates look professional too. Updating content or adding new pages is quick and user friendly and the range of features gives it a lot of flexibility.
Cons
I have not run into any issues with it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Marketing and Advertising, 1-10 employees
More than a year
“stylish templates and simple workflow”
Pros
The designs are really appealing and once you get familiar with where everything is, the platform becomes very easy to use.
Cons
A few features are still missing but overall it's a really great product.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Health, Wellness and Fitness, 1-10 employees
Less than a year
“worth the learning curve”
Pros
Building my own website with Squarespace ended up being a big project and it probably took around 100 hours before I really understood how to use it. Along the way, I taught myself through Squarespace's own videos and a lot of YouTube tutorials. Once everything finally clicked, I was able to be creative with it which is where plenty of those hours went and put the site together on my own.
Cons
Getting started felt overwhelming because there was a lot to learn and it took plenty of trial and error before I felt confident using it. I expected it to be a little more beginner friendly than it actually was. Anyone who isn't very comfortable with technology would probably have a hard time with this software. Luckily, I was persistent and already had some background in the digital space.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
10
Entertainment, 1-10 employees
More than a year
“stylish templates and flexible design”
Pros
It is very easy to use. The templates do most of the heavy lifting and can take you about 90% of the way, then you can customize and fine-tune everything else to match what you want.
Cons
Some parts of the platform are difficult to make work beyond the specific purpose they were originally designed for.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Professional Training & Coaching, 1-10 employees
Less than a year
“sleek sites with fast performance”
Pros
Putting together a professional, modern website with Squarespace doesn't take all that long especially considering everything involved. The site is responsive and pages load quickly which has been a big plus.
Cons
There was definitely a bit of a learning curve when it came to editing the site and figuring out the blog navigation. It didn't feel very user friendly at the beginning. Still, after going through it a few times, I got comfortable with it and it really doesn't bother me now. I am also not excited about the recent price increase but it's still cheaper than paying a team to build and host something for us.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
10
Functionality
10
Market Research, 500+ employees
More than a year
“Quick website building tool”
Pros
Building websites with this tool has been a really good experience especially because it lets you create complete sites quickly. It comes with plenty of templates which makes managing content much faster and more efficient and the interface is responsive enough that getting used to it feels natural and hassle-free.
Cons
There really is not much to complain about here since it is a simple tool to understand. From signing up to managing a website, the whole process feels reliable and fast.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
8
Functionality
7
Consumer Goods, 1-10 employees
Less than a year
“better pricing overall”
Pros
Compared with competing platforms, Squarespace is more affordable.
Cons
At the same time, it's missing some features that the pricier options include.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
Health, Wellness and Fitness, 1-10 employees
Less than 6 months
“Professional templates win”
Pros
The templates in Squarespace give my website a dependable, consistent look that is really professional. Connecting it with the other software I use was easy and the webinars and articles were genuinely helpful for learning some of the platform's key features.
Cons
After the latest update, I am very satisfied. The only issue I had before was that customizing the design could be a bit difficult but that upgrade took care of it nicely.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
10
Information Technology and Services, 1-10 employees
More than a year
“Good basics, limited customization”
Pros
ITs drag and drop setup works well especially for small business owners who cannot afford to hire a web designer or developer. It doesn't require any design or coding knowledge and having built-in email marketing plus membership account features is definitely useful.
Cons
The back-end code feels heavy which leads to slower loading speeds. There are also quite a few restrictions when it comes to more advanced design work, along with limited animations and triggers. On the ecommerce side, it still falls short on some basic functionality.
Rating Distribution
Ease of use
6
Value for money
5
Customer Support
6
Functionality
5
Health, Wellness and Fitness, 1-10 employees
Less than a year
“beautiful templates and quick edits”
Pros
It was very simple. The templates look excellent and changing colors and layouts is easy too.
Cons
Every now and then, it didn't save correctly which caused me to lose some of my progress.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Consumer Services, 1-10 employees
More than a year
“customizable editor that delivers”
Pros
The editing tools are fantastic and just about everything can be customized the way I want.
Cons
It's a little on the expensive side but I still feel it's worth paying for.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
10
Marketing and Advertising, 1-10 employees
Less than a year
“good templates, weak seo”
Pros
Squarespace works well for beginners who want to create a website without having any web development background. It comes with a large selection of mobile-friendly templates so you can pick from 100+ designs and start building your site using the beginner friendly website builder. Selling products through Squarespace is also convenient and the dashboard makes it simple to keep track of orders. There's also a financial dashboard for monitoring your earnings. If any questions come up while using it, customer support is available whenever you need help.
Cons
One downside is that it sites are not very strong when it comes to search engine optimization which can make it harder to get ranked on the first page of Google. It also supports only a limited number of software and service integrations. On top of that moving your site from Squarespace to another website-building platform can be fairly difficult.
Rating Distribution
Ease of use
4
Value for money
6
Customer Support
5
Functionality
5