Squarespace Reviews
Total 1565 reviews
4.5
All reviews are from verified customers
Rating Distribution
5
Stars62%
4
Stars31%
3
Stars6%
2
Stars1%
1
Stars1%
Satisfaction score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
8
Arts and Crafts, 1-10 employees
More than a year
“Reasonable price!”
Pros
Clean, minimal and elegant templates were a big reason I chose Squarespace for both my art portfolio and illustration website. The layout options are good and make sense and I was able to put the whole site together on my own pretty quickly through the interface. It has also been fairly simple to discover extra customization options whenever I want to tweak the site further. The pricing is reasonable for what's included and I also like being able to switch plans when my website needs change.
Cons
One thing that has been frustrating is that whenever I have wanted to pause or temporarily take my website offline, it seems like doing that would mean deleting the entire site. From what I can tell, I'd have to rebuild everything from scratch if I paused it. I really wish there were a way to put the site on hold and pay a reduced rate without losing the whole website.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
8
Health, Wellness and Fitness, 1-10 employees
More than a year
“portable pos that works anywhere”
Pros
Being able to take Squarespace's portable POS with me when I am at a client's house is really convenient and it's simple to use.
Cons
I have to keep checking that it's updated because if it isn't, the update can take a while right when a client is ready to pay.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Design, 1-10 employees
More than a year
“Good design tools”
Pros
Working in Squarespace has been really enjoyable from both a designer and developer perspective. The platform has a clean, minimalist look that makes the whole experience pleasant, the navigation is easy and the editor tool is very user friendly. Their newer Fluid Engine update makes creating more distinctive layouts much simpler than before. I also have fun experimenting with code blocks through the custom code feature and it's especially nice that CSS updates appear live while you type. Another big plus is its forum community, where there are plenty of helpful people ready to answer questions. Client handoff is also very convenient since once the site is done, clients can take over and manage updates on their own without needing any web development background.
Cons
That simplicity does come with some trade-offs though and certain features can feel restrictive. Email Marketing is probably the weakest point for me. Paying extra for it doesn't feel justified when other platforms include many of the same capabilities at no cost. The options for selling digital products are fairly limited as well. You can add more functionality through third-party plugins and extensions but relying on too many of them can start to feel overwhelming. More advanced custom design work can also be tricky since targeting specific elements often takes extra tools and a lot of persistence.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
9
Arts and Crafts, 1-10 employees
Less than a year
“beautiful designs and flexible layouts”
Pros
After comparing and testing most of the major website builders before moving away from WordPress, I realized many of them felt pretty similar on the surface. Once I actually tried them though, Squarespace clearly stood out for having the most visually attractive websites. That matters a lot for businesses where strong visuals are a big part of the marketing. The recent update that lets you overlap blocks and position them anywhere on the grid, no matter the page structure, has been a total game-changer for me and I absolutely love it.
Cons
My only real complaint is the way it handles multilingual websites. I ended up needing a third-party plugin which is not a deal breaker but it still feels odd that this was not built in from the start.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Alternative Dispute Resolution, 1-10 employees
More than a year
“fresh designs and modern feel”
Pros
After trying other website builders, they eventually started to feel outdated. Squarespace is beautiful, user friendly to work with and most importantly, fresh.
Cons
Customizing certain parts can be a little challenging at times.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Information Technology and Services, 1-10 employees
Less than a year
“fun builder with flexible designs”
Pros
Managing content is easy, the site builder is user friendly, the designs can be customized in plenty of ways and the whole platform is genuinely enjoyable to work with.
Cons
The only downside was that documentation for certain features took a bit of digging to find.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
Entertainment, 1-10 employees
Less than a year
“website building anyone can handle”
Pros
It really couldn't be simpler to use. Pretty much anyone can put together a website with this.
Cons
At times the functionality feels a bit limited compared with WordPress.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Hospitality, 1-10 employees
More than a year
“building a site in no time”
Pros
After trying WordPress, GoDaddy and Shopify, Squarespace was the one that finally clicked for me. It's very user friendly and I was able to bring my ideas to life almost right away. Really thankful for that!
Cons
Since I sold my computer, I do wish the mobile app offered all the same features as the full website. Still, I understand that kind of development takes time.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Education Management, 1-10 employees
More than a year
“analytics and seo that deliver”
Pros
One of the best parts of Squarespace is the analytics dashboard. It lets you see how many visits your website gets each month which devices people are using to view it and plenty of other helpful details. The SEO features also do a good job of helping your site get more clicks from Google. Setting everything up is very easy because the instructions are clear and simple to follow. You can invite multiple contributors to the site as well which helps a lot when collaborating with teammates. Overall it's a really good service for creating a professional looking website without spending too much and the building process is self-explanatory and quick to learn.
Cons
My biggest frustration with it is the lack of an undo button. If you make several changes and then mess something up by accident, there's no real way to reverse it not even Ctrl+Z works. It's also pretty common to forget to hit save so automatic saving would be a big improvement. Another limitation is that only one contributor can actively work on the website at a time which can sometimes create issues for teams.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Marketing and Advertising, 1-10 employees
Less than 6 months
“versatile design and store features”
Pros
Compared with Weebly and Shopify, Squarespace feels much more versatile. Shopify isn't something I'd pick for a simple landing page or basic contact form and Weebly wouldn't be my top option for running an online store. Squarespace does a really nice job of covering both sides, with user friendly tools, strong design flexibility, a fairly affordable price and the ability to work well for either type of project.
Cons
One thing that bothered me was having to pay just to send a second email marketing campaign or once you pass a certain number of emails sent. That feels like a feature that should stay free up to a reasonable subscriber limit, maybe around 1,000 to 5,000 contacts. With the current setup, the free email option doesn't really leave much room to make money from email marketing. If email marketing is a major priority for your online store, Shopify might be the better fit.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Retail, 1-10 employees
Less than a year
“professional site without coding”
Pros
Building a professional looking website with this is possible even without knowing all the ins and outs of coding. It saves me a lot of time and the customer support team has been really helpful whenever needed.
Cons
It's still being developed so they're continuing to roll out new features.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Arts and Crafts, 1-10 employees
More than a year
“Easy to work with”
Pros
Even as a beginner the software is very user friendly and simple to work with.
Cons
The inventory tracker, however, has a reputation for being glitchy and causing recurring problems.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Education Management, 500+ employees
Less than 6 months
“beautiful templates and polished blogs”
Pros
Among competing website builders, this one has the nicest templates I have come across. It makes it possible to build a really beautiful blog and even with just basic knowledge, most people can use it without much trouble. The interface feels user friendly and there's also an active forum whenever questions come up or support is needed.
Cons
One downside is that there's no free plan and it does cost a bit more than some other platforms offering similar products.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Apparel & Fashion, 11-50 employees
More than a year
“custom layouts with a learning curve”
Pros
There's a wide selection of website templates and the platform gives you plenty of ways to personalize your site. That flexibility was a plus although it also started to feel a bit overwhelming at times. With so much information packed in, things can get confusing when the steps aren't clearly explained.
Cons
navigating through each section is not easy from the start. The interface comes across as jumbled and not very user friendly and getting everything set up takes far too long. Even uploading individual items feels tedious and oddly cryptic. The tutorial videos didn't help much either and I ended up needing to hire an expert just to get through it.
Rating Distribution
Ease of use
6
Value for money
7
Customer Support
8
Functionality
8
Individual & Family Services, 1-10 employees
More than a year
“user friendly website builder”
Pros
One of the biggest benefits for us has been how user friendly it is. Since we don't have any website designers on staff, we were concerned that building and updating our site would be difficult. Instead Squarespace has been very simple to navigate. You really don't need to know any code to create or manage your website.
Cons
there really isn't anything we dislike about the software. We have not run into any problems with it at all.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Photography, 1-10 employees
Less than 6 months
“fantastic templates and analytics”
Pros
Building a website is fast with Squarespace and there are plenty of templates to choose from. The mobile and desktop preview pages are professional and helpful and the analytics make it simple to monitor website traffic.
Cons
My only real complaint is that you need to move up to a higher subscription tier if you want to use embed codes for external links.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Food & Beverages, 1-10 employees
Less than 6 months
“design tools good, support frustrating”
Pros
Building a site design is easy and the live preview works well Overall even though it can be a little buggy at times.
Cons
The PayPal integration won't connect and dealing with Support has been the worst part. The chatbot keeps repeating the same question and the reply from the representative didn't work at all as it felt like nothing more than a copied-and-pasted response.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
4
Functionality
4
Professional Training & Coaching, 1-10 employees
More than a year
“affordable website hosting I trust”
Pros
Squarespace has been my website host for as long as I have been running my business and it's continued to be the most affordable option while still being simple to use.
Cons
nothing comes to mind. It's been excellent for me.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Restaurants, 11-50 employees
More than a year
“simple website building experience”
Pros
Even without any design or coding background, Squarespace is very easy to use.
Cons
I cannot think of any downsides. It's really easy to use.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Construction, 1-10 employees
Less than a year
“Stand out tool”
Pros
Squarespace comes with a broad range of beautifully crafted templates across many styles and industries which helps grab a visitor's attention right away and gives your website a strong first impression. Another big plus is that the templates are already responsive so they adjust well to tablets and mobile phones without needing separate versions for smart devices. It also includes a 14 day trial which gives you enough time to decide whether it's the right fit before paying for it.
Cons
One possible downside is that it doesn't include a manual editor specifically for mobile devices.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9