Squarespace

Squarespace Reviews

Total 1542 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

62%

4

Stars

30%

3

Stars

6%

2

Stars

1%

1

Stars

1%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

8

JM

Joshua M.

Mental Health Care, 1-10 employees

Less than a year

4.0
June 2022

clean templates and quick setup

Pros

Squarespace works well for what I need as a website builder and is easy to manage. Plus the designs and templates are clean, simple and fit what most users are looking for. The editing tools are also quick to pick up and don't take much guidance to learn.

Cons

More advanced customization is where it gets difficult. Because the templates are fairly basic making changes beyond what's provided can be limiting, even for smaller website details. The editor still has room to improve and it helps to go in knowing that its sites usually stay fairly close to the built-in template style.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

8

Functionality

7

JG

jimmy g.

Retail, 1-10 employees

Less than a year

5.0
June 2022

reliable platform and helpful support

Pros

The platform is easy to use and the customer support team is really helpful whenever assistance is needed.

Cons

At this point I have not run into any issues with it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

EG

Emily G.

Music, 1-10 employees

More than a year

5.0
June 2022

flexible templates and packed features

Pros

Since 2012 I have used Squarespace for all kinds of projects and most recently I built the main website for my piano studio with it. One thing I have consistently liked is the flexibility as you can start with one of their templates which are all really good, build the whole site with your own code or combine both approaches. The pricing has also been very reasonable and there are plenty of options for adding ecommerce, scheduling and other tools. It comes loaded with features but you're free to use only the ones you actually need.

Cons

The only part that has been a little frustrating at times is the scheduling through Acuity since it can be somewhat finicky to work with.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

KF

Kristine F.

Design, 1-10 employees

Free Trial

5.0
June 2022

No design skills needed

Pros

Squarespace makes it possible to build really impressive websites even without any design background which is something I have genuinely appreciated.

Cons

My only real complaint is that I wish it were a bit more affordable.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

KM

Kristin M.

Mental Health Care, 1-10 employees

Less than a year

5.0
June 2022

beautiful site with simple setup

Pros

Getting my website up and running with Squarespace was pretty easy, even though I came in with zero background in web development which really says a lot. I regularly get tons of compliments on how my site looks from both patients and other mental health professionals.

Cons

The templates felt a bit limiting when it came to customizing the site exactly how I wanted. That said some of that could just be due to my own lack of experience since I don't have much prior skill in building websites.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

A

Anonymous

Design, 1-10 employees

More than a year

5.0
June 2022

versatile templates for consistent branding

Pros

One of Squarespace's strongest points is that the templates all work from the same core structure which makes customization much more practical. Once you get familiar with how that template system functions, you can build distinct designs for each client while still keeping the branding consistent across the entire site.

Cons

The stacking and snapping behavior could be a little less restrictive so there's more room for freeform design. That said it does seem like the upcoming update is starting to address this.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

CR

Carly R.

Music, 1-10 employees

More than a year

5.0
June 2022

fantastic templates and friendly design

Pros

After using Squarespace for years, it's become one of my favorite website design platforms. The interface feels incredibly simple to work with and the huge selection of templates makes it easy to land on the right style for a site without putting in a ton of effort. Overall it's a very user friendly builder.

Cons

Like a lot of template based website builders, it can feel a bit limited if you need really advanced or highly detailed features. That hasn't been a problem in my case since I only need a simple website designer and nothing too elaborate but it could definitely be a downside for someone building something more complex.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

NU

niki u.

Hospital & Health Care, 500+ employees

Free Trial

5.0
June 2022

Good for first time websites

Pros

Building my first website with Squarespace felt very user friendly. There's a lot to look at at first so it can seem a bit overwhelming but I really didn't run into any actual problems using it.

Cons

As a small business that's just getting started, I do wish there were more affordable pricing options while you're building your brand and trying to get your website out there.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

RG

Robson G.

Architecture & Planning, 1-10 employees

Less than 6 months

4.0
June 2022

stylish templates for websites

Pros

Squarespace comes with plenty of features and a wide selection of templates for building and designing a website.

Cons

Even with all those templates available, there are times when they can feel limiting and restrict creativity in the web design process.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

7

PP

Porsha P.

Retail, 1-10 employees

Less than a year

5.0
June 2022

all in one storefront win

Pros

Being able to update my webpage, change items and make edits all in one place has been incredibly convenient. It also gives real-time order updates and I can use the POS for in-person sales too. Having balances sent straight to my debit card makes everything even more efficient. It's really helpful to have all of these tools together in one system.

Cons

I have not run into any issues at this point. The website builder and overall tools have worked very well for what I need.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

TS

Tyler S.

Environmental Services, 1-10 employees

Free Trial

5.0
June 2022

payments setup was effortless

Pros

Getting everything configured was very easy for me, including setting up what I needed for both receiving payments and making them.

Cons

I didn't have any trouble with the software itself at all as it seemed more related to the service I was using.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

BP

boe p.

Marketing and Advertising, 51-100 employees

Free Trial

4.0
June 2022

plenty of website-building choices

Pros

Well there are plenty of options available for building a website and the support team is excellent whenever help is needed.

Cons

It comes with a lot of features but unlocking some of them requires paying extra.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

7

JT

Julie T.

Entertainment, 11-50 employees

Free Trial

4.0
June 2022

Customizable software

Pros

There are lots of customization options and the design is really appealing. It is user friendly and easy to use, even if you're just getting started.

Cons

The customization features and overall usability are strong but it would be better to see more pricing tiers available. I am not sure whether this already exists but adding a student discount or student plan would be a really nice option.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

7

JL

Jack L.

Information Technology and Services, 11-50 employees

Less than a year

5.0
June 2022

Liked the clean UX

Pros

The UX is user friendly so getting started doesn't take much effort. It's also simple to train other people on which helps a lot when more than one person needs to manage the site. There are plenty of options available and it works well whether you want to keep things basic or build something more advanced.

Cons

One thing that would make it better is having an autosave feature or some kind of backup system.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

CS

Cassandra S.

Hospital & Health Care, 1-10 employees

Free Trial

4.0
June 2022

helpful website builder guidance

Pros

Jumping into website creation for the first time felt a lot less intimidating because the platform was very easy to use. It guides you through the process step by step and even though I didn't keep using it after the trial ended, I still picked up a few useful things along the way.

Cons

At first, I somehow got the impression that the whole platform was free but it turned out that only the trial was. Once I realized that, I decided to look into other options instead.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

CD

Christian D.

Computer Games, 11-50 employees

Less than 6 months

5.0
June 2022

custom seo flexibility

Pros

One thing I really enjoyed was the code snippet feature since it let me add custom SEO code exactly the way I needed.

Cons

Up to this point, I have not run into any issues using this software. Very happy customer.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

BE

Brian E.

Internet, 1-10 employees

Free Trial

4.0
June 2022

design-rich builder with mobile control

Pros

It offers tools that can work well for just about any type of business or website. It's user friendly, packed with modern design options and includes an online store for both digital and physical products. You also get inventory and shipping tracking and the fact that everything can be managed from a mobile phone makes it even more convenient.

Cons

The cost can be hard to justify for a startup or more casual business, even with the 14-day trial and the $100 Google Ads credit included in the $26/month Business Plan. Integrations also feel somewhat limited and support isn't very strong since there's no phone support at all, including for extensions or add-ons.

Rating Distribution

Ease of use

6

Value for money

7

Customer Support

7

Functionality

7

MV

Manideep V.

Media Production, 1-10 employees

Less than a year

4.0
June 2022

versatile marketing and site builder

Pros

Squarespace has been a great option for handling email marketing, website design and site building all in one place. It comes with really strong features that can be customized to achieve the exact results you want. I mostly use it for email campaigns and managing a small ecommerce website and it does the job absolutely well.

Cons

That said even though it's a very capable tool, the pricing feels a bit high compared with some other alternatives on the market.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

8

EW

Eric W.

Farming, 1-10 employees

More than a year

4.0
June 2022

good value and user friendly

Pros

It offers really great value for the price and is easy to use.

Cons

At times certain parts can feel a bit complicated and not all that easy to understand.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

8

Functionality

8

IT

Iqra T.

Recreational Facilities and Services, 500+ employees

Free Trial

5.0
June 2022

Has a good experience

Pros

Using this software for a small business website was a really positive experience. It's very user friendly and helps first-time users pick up the process quickly. It also doesn't need much maintenance and the fact that no coding is required makes it even more convenient.

Cons

I didn't run into any problems while using the software but I did notice that it could offer more navigation options.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10