Squarespace

Squarespace Reviews

Total 1542 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

62%

4

Stars

30%

3

Stars

6%

2

Stars

1%

1

Stars

1%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

8

RS

Robert S.

Arts and Crafts, 1-10 employees

Less than 6 months

5.0
June 2022

swipe payments anywhere

Pros

Using the credit card swiper is really simple and being able to take payments while on the go is a big plus.

Cons

It does require a headphone jack and a lot of phones don't have one anymore.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

MMA

Moustafa Medhat A.

Medical Devices, 500+ employees

Less than 6 months

3.0
June 2022

pricey plans and customization depth

Pros

One thing that's really useful about Squarespace is the mobile app which lets me manage and control my website quickly from anywhere at any time. I also appreciate being able to upload high resolution images to my site without losing image quality. On top of that the customization options are good as I can change pretty much anything including the headers.

Cons

The subscription feels fairly expensive compared with other competitors especially since it doesn't include any security services. There's also a learning curve and it takes a bit of expertise to get comfortable with it. On top of that the e-commerce features could definitely use some improvement.

Rating Distribution

Ease of use

4

Value for money

4

Customer Support

4

Functionality

4

LL

Lauren L.

Marketing and Advertising, 11-50 employees

More than a year

5.0
June 2022

Love the design

Pros

There's a wide selection of beautiful templates to pick from and the formatting and design tools are very user friendly.

Cons

The newer version changed a few things so it takes a bit of time to get used to them.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

ES

Emirhan S.

Music, 1-10 employees

More than a year

4.0
June 2022

stylish blogging with visual freedom

Pros

It works well as a one-to-one website builder for creating a blog without a lot of stress. The built-in visual gallery is also a big plus since it lets you put together the look you want without having to worry about copyright issues.

Cons

It feels more appropriate for smaller projects so it might not be the best fit if you need something more professional. Even with that, I am still quite satisfied with it.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

7

JK

Jared K.

Marketing and Advertising, 1-10 employees

Free Trial

5.0
June 2022

SEO, branding that deliver

Pros

Squarespace is very user friendly especially for someone new to building a site and it does a good job with SEO and branding for a web project without putting many learning barriers in front of an entry-level designer.

Cons

Pricing is in line with other done-for-you website builders but there isn't really a beginner or personal plan for students, small startups or first-time entrepreneurs who just want to test the waters. It feels more directly aimed at B2B users and established businesses looking to solve technical needs.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

9

GR

Gabriel R.

Food & Beverages, 11-50 employees

More than a year

5.0
June 2022

creative website building without coding

Pros

Building the foundation and layout of a website without knowing any code is a huge plus. After that part is in place, it becomes much easier to learn where the tools are and how to use the features across the platform. From there, I can focus more on the creative side and start adding the artistic details that bring the final website together.

Cons

One limitation is the lack of flexibility with text styling and color choices when I want different looks across the site. If I update certain text settings on one page, those changes can carry over to other pages too. I get that the template comes with a set structure but I would still want more control over text formatting. The text options in Email Blast are also very restricted since there is only one style available.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

AM

Angus M.

Restaurants, 500+ employees

More than a year

5.0
June 2022

fantastic for restaurant websites

Pros

Getting started with Squarespace was incredibly user friendly. I went into site design with zero coding knowledge and it never held me back at all. Between the drag and drop builder, templates, video hosting and photo galleries, it makes sharing information about our restaurants with the community feel effortless.

Cons

The one thing I'd love to see is more flexibility for text customization. Right now it feels like there are only a handful of fonts and colors available unless you dive into coding the text yourself. A middle-ground option would be really helpful for users who want to make bigger text changes without having to code.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

MB

Matt B.

Mental Health Care, 1-10 employees

Less than a year

5.0
June 2022

Amazing basics

Pros

The website builder is user friendly and gives plenty of flexibility especially for basic needs. The extra products do cost more but they work reliably and the built-in analytics cover the essentials well.

Cons

The downside is that nearly every additional feature comes with an extra charge. Also the email marketing tool doesn't handle blog posts particularly well.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

OK

ozge k.

Marketing and Advertising, 1-10 employees

Free Trial

5.0
June 2022

turning ideas into reality

Pros

It comes with the tools and options needed to bring your plans to life and turn ideas into something real.

Cons

It would be even better if there were a simpler way to save and compare draft projects since that would help finish projects more quickly and with less hassle.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

ET

Eitan T.

Consumer Services, 1-10 employees

More than a year

4.0
June 2022

stylish templates and user friendly setup

Pros

Squarespace has some really strong templates. I have used them quite a bit and they've always worked reliably without causing any problems. I'd definitely recommend it to anyone who wants a simple, user friendly way to build a website.

Cons

One thing I'd still want is more flexibility when it comes to customizing the site. It might just be how I work but the platform can feel a little limiting at times.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

7

CW

Chad W.

Photography, 1-10 employees

Less than a year

3.0
June 2022

global access with a learning curve

Pros

It's available worldwide and there's flexibility to adjust pricing based on your needs.

Cons

From what I have seen, it can be pretty challenging to use if you don't have any background in building websites.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

6

Functionality

5

PT

Paris T.

Marketing and Advertising, 1-10 employees

More than a year

5.0
June 2022

flexible web and mobile design

Pros

The platform's layout works really well across both the website and the mobile app.

Cons

At the beginning it didn't have an Afterpay option but they offer it now.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

LP

Lanell P.

Information Technology and Services, 51-100 employees

Less than 6 months

4.0
June 2022

cashless payments are a win

Pros

Having this in place gives customers a convenient way to pay for services without needing cash which is a big plus.

Cons

The downsides are the cash-out fee and the fact that it won't work when the cell signal is weak.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

8

ZM

Zahradeen M.

Hospital & Health Care, 1-10 employees

Less than a year

4.0
June 2022

simple setup, polished site

Pros

The tool is pretty easy to use and I was able to build a really impressive website.

Cons

The one frustrating part is that centering my gallery is quite difficult.

Rating Distribution

Ease of use

6

Value for money

8

Customer Support

8

Functionality

8

SM

Stephanie M.

Arts and Crafts, 1-10 employees

Less than 6 months

5.0
June 2022

love the free business tools

Pros

Running a small business on a tight budget, I have been blown away by how much this program includes. I originally picked up the Square reader for in-person sales and since then I have been discovering all the free features that come with it. It helps me handle accounting and record-keeping without adding extra costs which is a huge help. On top of that it gives me a free online store and the fact that they even offer business loans based on your Squarespace sales is incredible. I am obsessed with it and could easily see myself becoming a brand ambassador.

Cons

I have not come across anything negative about this company yet. At this point I'd just say give it a try.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

AB

Ashley B.

Retail, 1-10 employees

Free Trial

5.0
June 2022

sleek trade show setup

Pros

Using it was not a hassle and the POS system has a professional look that really stands out at trade shows.

Cons

It costs more than competing options which is ultimately why I ended up switching.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

WN

Wesley N.

Hospital & Health Care, 1-10 employees

Free Trial

5.0
June 2022

Able to use it quickly

Pros

You can start using the software without needing any previous knowledge or technical background.

Cons

I may not have been using it long enough or maybe my needs are just pretty basic but up to this point I have really been enjoying it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

KD

Kira D.

Automotive, 1-10 employees

Less than 6 months

4.0
June 2022

built-in tools and simple setup

Pros

Compared with other platforms that need a lot more setup, this one comes with decent built-in features and is much simpler to use.

Cons

The downside has been customer service, along with the hassle of having to approve every single order each time.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

7

CF

Caroline F.

Photography, 1-10 employees

More than a year

5.0
June 2022

stylish templates and simplicity

Pros

Squarespace feels very approachable for anyone without a web design background. It's really user friendly and there's a big selection of templates with lots of different visual styles to choose from.

Cons

there isn't much for me to complain about. Even the pricing feels reasonable.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

CM

Charlene M.

Non-Profit Organization Management, 1-10 employees

Less than a year

4.0
June 2022

quick to learn, tricky block placement

Pros

The tool is fairly easy to use. A few parts do take some getting used to especially when adding different blocks and working with spacers. You really have to line things up carefully and insert them in the right place so the rest of the content doesn't get thrown off.

Cons

One frustrating limitation is not being able to resize graphics. It can also be hard at times to drop a new block exactly where you want it. The guide lines that show placement don't always land on the specific spot you're aiming for so you end up moving the cursor up, down or sideways just to trigger the right position.

Rating Distribution

Ease of use

6

Value for money

8

Customer Support

8

Functionality

6