Total 1565 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

62%

4

Stars

31%

3

Stars

6%

2

Stars

1%

1

Stars

1%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

8

SW
Stephanie W.

Education Management, 1-10 employees

More than a year

5.0

“fast setup and fair pricing”

Pros

Squarespace is a great tool. It was quick to set up and the whole platform is very simple to use. The pricing is also fair and it's simple not just for me but for customers too. I got everything running and started using it right away.

Cons

I honestly don't have any real complaints. I have used a few different platforms for collecting payments and selling services and it has been my favorite out of all of them.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

A
Anonymous

Legal Services, 51-100 employees

More than a year

4.0

“stylish templates and branding fit”

Pros

Even if you don't have a technical web development background building a website with Squarespace is very easy. They provide a wide range of templates so putting together a modern, attractive site is quick and simple. The pricing is also reasonable. I also like that you can define your brand elements like colors and logos and the platform carries those through the layouts and templates naturally so the site stays consistent with your brand.

Cons

The trade-off with how simple and beginner-friendly it is that the platform can feel limited when you want more advanced customization. One example is mobile design as you cannot completely redesign a page separately from the desktop version. In most cases both versions need to follow the same overall design which doesn't always produce the best result.

Rating Distribution

Ease of use

8

Value for money

6

Customer Support

8

Functionality

6

ÉG
Éliane G.

Accounting, 1-10 employees

More than a year

4.0

“site building made fun”

Pros

Building a website with Squarespace was a really enjoyable experience. Navigating through the site creation menus felt user friendly and pleasant throughout the process.

Cons

I wasn't a fan of the navigation in the related site settings especially when it came to generating promotional emails.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

A
Anonymous

Entertainment, 11-50 employees

Less than 6 months

4.0

“stylish website builder”

Pros

Squarespace made website building pretty easy. As instead of turning it into a complicated, time-consuming project, it gave me attractive design options that were also functional and practical for a small business site.

Cons

A few design features I wanted would have been nice to see or at least offered in a more professional form but it seemed like it hadn't developed them yet. The limited availability of third-party integrations was also a drawback.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

7

DD
Daveon D.

Health, Wellness and Fitness, 1-10 employees

Less than a year

4.0

“Better pricing with good features”

Pros

After the price drop it still comes with the same wide range of page layouts social media tools and built-in options for people to purchase or donate directly on the site. They also offer domain registration through Squarespace which means there's no need to use a separate service.

Cons

Getting around the platform can be a bit confusing at times. The tutorial videos do help but there still isn't enough guidance when it comes to page design. On top of that you have to pay extra to unlock payment acceptance on your site which feels like a necessary feature if you want the site to seem credible.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

8

Functionality

7

SM
Stephanie M.

Marketing and Advertising, 1-10 employees

More than a year

5.0

“beautiful templates for sites”

Pros

Building a professional website with Squarespace doesn't require touching code which is a huge plus. The templates look refined and modern right from the start and they still give enough flexibility to tailor the design to fit different brands and styles.

Cons

A couple of drawbacks are worth keeping in mind. The pricing runs higher than some competing platforms which can be a concern for small businesses or personal websites. On top of that the third-party integration options are a bit limited so it may feel restrictive if you need very specific functionality.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

JE
Joshua E.

Apparel & Fashion, 1-10 employees

More than a year

5.0

“inventory and sales tracking win”

Pros

We used it for my wife's boutique and keeping up with inventory was really easy. Also it handled both cash and card sales in a way that made sales tax reporting much easier when it was time to complete everything.

Cons

The sales tax side could be a bit finicky At times especially when trying to remove tax from items that weren't supposed to be taxed. Thankfully, a recent update seems to have improved that and made it a little more manageable now.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

JM
Jenifer M.

E-Learning, 11-50 employees

Less than 6 months

4.0

“creative control with ai boost”

Pros

The AI tools are genuinely helpful for turning your ideas into something concrete. There's a lot of control over how your page looks and if you know how to code, you can take customization even further. It gives you the freedom to build your site the way you actually pictured it.

Cons

One frustrating part is how difficult they make it to transfer your domain to another provider. Domain registration through them also feels overpriced especially since there are cheaper options available elsewhere.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

8

Functionality

8

DRS
Daniel R. S.

Computer Software, 1-10 employees

More than a year

5.0

“flexible contracts for business”

Pros

Running my business through Squarespace has been really helpful because I use it for more than just payment processing. It also lets me create contracts using their editable templates and my clients can e-sign them for free which adds a lot of value.

Cons

The part I am not a fan of is the payment processing fees and the website builder feels pretty basic since it doesn't offer a lot of features.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

HB
Heidi B.

Non-Profit Organization Management, 1-10 employees

More than a year

5.0

“professional look with helpful tutorials”

Pros

Squarespace is pretty simple to use and the amount of tutorials available makes it even easier to figure things out. Using it has helped us put together a website that looks modern and professional.

Cons

There are still a couple of things that could be better. One is that switching from the desktop version to the mobile version is not very user friendly and it almost looks like you have to rebuild each one separately. Another is that when uploading photos, I always need to resize them into much smaller file sizes first which adds an extra step.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

JA
Johnson A.

Legal Services, 11-50 employees

More than a year

5.0

“versatile website building powerhouse”

Pros

Across more than four companies where I work, Squarespace has been a reliable tool for building and designing websites and landing pages without any hassle. On top of that it lets me host websites and email accounts and I can get into the cPanel from virtually anywhere on any device which makes managing everything really convenient.

Cons

I have been using it since 2018 and honestly I haven't run into any issue or bug that stayed unresolved for more than 24 hours.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

FS
Felicia S.

Telecommunications, 500+ employees

More than a year

5.0

“stylish templates and responsive sites”

Pros

Squarespace offers free CSS templates and you build websites mostly with a drag and‑drop editor which makes the design process easy.

Cons

Creating highly responsive websites without any coding has worked really well for me so I honestly don't have any complaints.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

RS
Rachel S.

Health, Wellness and Fitness, 1-10 employees

More than a year

4.0

“great templates for beginners”

Pros

Building a small business website with Squarespace is pretty easy, even without any background in web design, coding or site creation. The templates look professional and come with a nice range of features which made the whole process much less intimidating. I was also able to handle updates and edits on my own since the platform is fairly user-friendly. Another big plus is how naturally the email campaigns connect with my website, newsletter subscriber storage and the overall site design.

Cons

Even though it's clearly built for regular people to create and manage their own websites some of the customization options can feel a bit confusing. That said it seems to depend somewhat on which template you're using.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

8

Functionality

7

SB
Stephanie B.

Health, Wellness and Fitness, 1-10 employees

Less than a year

1.0

“frustrating to use and manage”

Pros

Honestly there wasn't anything positive that stood out to me. It was difficult to navigate, definitely not user-friendly and even dealing with customer support ended up being frustrating.

Cons

The biggest problem was all the add-on options and having to rely on other software just to keep my business running with any kind of simplicity or convenience.

Rating Distribution

Ease of use

2

Value for money

2

Customer Support

2

Functionality

2

DM
Daze M.

Marketing and Advertising, 1-10 employees

More than a year

4.0

“clean builder for professional sites”

Pros

Squarespace looks clean and reliable. It's very user-friendly especially for beginners and it makes putting together a professional looking website really simple.

Cons

Pricing can feel a little high once you start adding extras like add-ons and domains. It's usually a better idea to purchase your domain somewhere else.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

8

KC
Kerrissa C.

Consumer Goods, 11-50 employees

Less than a year

4.0

“handy mobile payments option”

Pros

One thing I really appreciate is being able to add the payment feature right from my phone without needing to buy the Square device.

Cons

Getting the app set up was a little tricky. I had to search Google several times just to figure out where certain information was and how to add features to make transactions work properly.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

8

Functionality

7

A
Anonymous

Design, 1-10 employees

Less than a year

3.0

“quick start, limited options”

Pros

Getting a site up and running was fast which made it a great choice as a beginner. The interface is also user friendly and I was able to use it without any coding knowledge.

Cons

Compared with Wix or WordPress, I came across fewer website elements and that eventually pushed me to move to another platform. The pricing also felt a little high for what was offered.

Rating Distribution

Ease of use

6

Value for money

5

Customer Support

6

Functionality

5

MO
Madeline O.

Non-Profit Organization Management, 1-10 employees

More than a year

5.0

“user-friendly design freedom”

Pros

It is very user-friendly. Its features made it feel like I could turn my ideas into something real without much trouble.

Cons

One area I struggled with was the sales side of it. When it comes to ecommerce, it's tough for it to compete with Shopify.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

CS
Chris S.

Marketing and Advertising, 1-10 employees

Less than a year

5.0

“A capable tool”

Pros

Squarespace is very capable. It offers a strong mix of customization and flexibility making it a great fit for both individuals and businesses. Also the interface is user-friendly and the drag and drop editor is user friendly enough to make creating and managing a website simple whether it's a basic blog or a more involved online store.

Cons

A few users mention that the customization can still feel somewhat limited when they want to fine-tune the site around very specific needs. On top of that its pricing can come across as expensive for smaller businesses which may make some people think twice before committing.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

8

FP
Francesco P.

Arts and Crafts, 1-10 employees

Less than a year

4.0

“professional site”

Pros

Launching a modern, visually engaging website with Squarespace was surprisingly fast and it really captures our mission well. Even without any technical background, we can keep the content updated ourselves which matters a lot for a nonprofit with limited time and resources. Compared with other platforms we tried especially Wix and WordPress which turned into a mess of plugins and constant updates it offers great value. Embeds are simple to add, the integrations we need for forms and analytics are there and the site works well on mobile too.

Cons

One area that really lets us down is the Events tool especially for nonprofits running regular programs. There's no proper time zone support which causes confusion for people joining virtually and while a custom CSS fix can help, that really shouldn't be necessary. The absence of recurring events is also frustrating. Since we run weekly workshops, we have to copy each event manually every time. Our workaround was creating a permanent Programs page and embedding a calendar from an outside service like Google Calendar but for a premium platform, that feels like something we shouldn't have to do.

Rating Distribution

Ease of use

8

Value for money

6

Customer Support

6

Functionality

6