Squarespace Reviews
Total 1565 reviews
4.5
All reviews are from verified customers
Rating Distribution
5
Stars62%
4
Stars31%
3
Stars6%
2
Stars1%
1
Stars1%
Satisfaction score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
8
Consumer Goods, 11-50 employees
Less than a year
“stylish templates for fast launch”
Pros
There's a good selection of starter templates which makes it quick to get a website off the ground. The designs seem modern and already work well on mobile and getting started is easy especially if you're building a fairly simple static site.
Cons
At the same time some basic template customizations can be frustrating to pull off. Things like adding a column or adjusting spacing take more effort than they should and image sizing isn't always very user friendly either.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Writing and Editing, 51-100 employees
More than a year
“stunning templates for photographers”
Pros
Building my photography website with this platform has been an awesome experience. The templates look stunning and are well optimized for desktop, tablet and mobile which makes the site look professional on every device. It has also helped my business grow thanks to its strong marketing tools especially email and social media features. Out of the builders I have tested this has been one of the most helpful and responsive options.
Cons
There are a few downsides though especially the pricing and the limited room for customization. You're restricted to adjusting rows only within the columns of the template you choose which can feel limiting. Editing the template takes some effort as well. Another frustrating part is that the website builder doesn't save changes automatically which feels a bit stressful.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
8
Functionality
8
Museums and Institutions, 101-500 employees
Less than 6 months
“blog setup was effortless”
Pros
It is pretty easy to use and it let me build my blog without any hassle.
Cons
There's not much to complain about though the help screen could use a small improvement but aside from that it's been excellent.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Apparel & Fashion, 1-10 employees
More than a year
“stylish design tools”
Pros
The design and styling features are fantastic and that's easily one of my favorite parts of using Squarespace.
Cons
I'd still love to see more customization options especially around digital product checkout features like upsells and other purchase options.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Entertainment, 1-10 employees
Less than 6 months
“affordable with helpful support”
Pros
Squarespace is budget-friendly and simple to get around. Whenever I have needed help, the support team has been useful and responsive.
Cons
It would be better with a wider selection of templates. If I am paying for the service, I expect it to offer more options.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
7
Functionality
8
Design, 1-10 employees
More than a year
“clients can update with confidence”
Pros
One thing I really appreciate about this platform is how simple it is for my clients to manage after I hand off the finished site. Updating content later on, like text and images, is something they can usually handle on their own without any trouble.
Cons
There are a few limitations when it comes to design flexibility but if those features are truly necessary, I can always bring in a web developer to help with the coding.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Media Production, 1-10 employees
More than a year
“best all in one site builder”
Pros
We've built both our own websites and client sites on Squarespace and it's been the simplest all in one platform we've used for hosting and design.
Cons
The analytics are one area that could use some improvement.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Design, 1-10 employees
Free Trial
“professional templates and polished results”
Pros
The templates available were one of the things I enjoyed most and the platform is very simple to use so putting a website together is quite easy. The final look of the sites comes across as very professional.
Cons
It would be better if they offered some kind of free option, even if it included company ads. Right now to actually use the site you create, you have to upgrade to a paid plan and that can end up wasting a customer's time if they build everything first and then realize they cannot use it without paying.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Cosmetics, 1-10 employees
More than a year
“simple booking and shopping”
Pros
Booking appointments and buying items through it is really easy and convenient.
Cons
It would be better if users could update their own information instead of having to reach out to the business every time.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Veterinary, 11-50 employees
Less than 6 months
“simple website building platform”
Pros
Navigating to the sections with the information I need is very easy. The platform is really simple to use overall and I enjoy using it a lot.
Cons
there is not much to dislike. There may be a slight learning curve at the beginning but overall it is a great product for building websites.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Arts and Crafts, 1-10 employees
Less than 6 months
“fast setup and simple navigation”
Pros
It is pretty user friendly and everything was simple to use. Also it was quick to work with and I managed to get my website live in under an hour.
Cons
The part that fell short for me was the limited variety and the templates felt a bit plain overall. Still, if you prefer something simple and uncomplicated, it could be a good fit.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
8
Functionality
7
Sports, 1-10 employees
Less than 6 months
“templates that feel custom-built”
Pros
There's a huge selection of templates which makes the platform very simple to work with. It's pretty much plug-and-play but you still get enough flexibility to make a website look like it was custom designed.
Cons
I have not run into any downsides at this point which has been excellent.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Accounting, 101-500 employees
Less than a year
“Top tool!”
Pros
Squarespace is really easy to use especially if you're new to building websites and don't have any prior experience.
Cons
The template selection feels a bit limited although it hasn't been a major issue for me.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Research, 11-50 employees
More than a year
“flexible templates and clean branding”
Pros
The template options are really useful because they can be quickly adjusted to fit different needs. It's also convenient to standardize fonts and colors across the whole site with just one click.
Cons
I'd love to see support for more font packages.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Construction, 1-10 employees
Less than a year
“free mobile card checkout”
Pros
Being able to ring up customers right from my phone is a big plus especially since the free card swiper works directly with the Square app.
Cons
The part I didn't care for was having to wait 90 days to receive my funds after taking my first customer payment with the small card reader.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Graphic Design, 1-10 employees
Less than a year
“Affordable platform”
Pros
Using Squarespace has been a really enjoyable experience overall. It's user friendly, offers unlimited storage and the pricing is lower than a lot of other website builders which makes it a strong option.
Cons
The part that still feels frustrating is customization since it can be difficult and doesn't always feel fully complete. It's also inconvenient that changes have to be saved manually every time instead of being auto-saved.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
8
Functionality
8
Computer Software, 101-500 employees
Less than a year
“professional sites at a fair price”
Pros
Launching a website, blog or online store with this tool is like an amazing choice. The interface is user friendly, the pricing is affordable and it makes it simple to create a site that looks professional.
Cons
The templates can feel somewhat restrictive depending on the style or customization you're looking for.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Plastics, 101-500 employees
Less than a year
“Confusing builder limits customization”
Pros
Since Squarespace includes payment processing, putting together a site that can sell products and take payments is pretty easy. Also it works well for people with little to no website-building experience who just need to get a functional site up and running.
Cons
Building a website with it is pretty hard. If you want your site to have a very specific look or do more than just sell products, it can be difficult to make that happen.
Rating Distribution
Ease of use
4
Value for money
6
Customer Support
6
Functionality
5
Fine Art, 11-50 employees
Free Trial
“reliable for daily sales”
Pros
Squarespace has worked really well for our company when handling day to day sales with customers. Getting everything set up was pretty easy and we have not run into many problems using it.
Cons
The hardware side can feel a little confusing at first but once employees get some training, they usually find it fairly simple to use.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
8
Functionality
8
Education Management, 500+ employees
More than a year
“Ideal for beginners”
Pros
The site builder is really user friendly which makes it especially good for beginners getting started.
Cons
It's a little on the pricey side but the features make it worth paying for.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9