Total 1565 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

62%

4

Stars

31%

3

Stars

6%

2

Stars

1%

1

Stars

1%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

8

AK
Andrew K.

Consumer Goods, 11-50 employees

Less than a year

4.0

“stylish templates for fast launch”

Pros

There's a good selection of starter templates which makes it quick to get a website off the ground. The designs seem modern and already work well on mobile and getting started is easy especially if you're building a fairly simple static site.

Cons

At the same time some basic template customizations can be frustrating to pull off. Things like adding a column or adjusting spacing take more effort than they should and image sizing isn't always very user friendly either.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

ZK
Zwelibanzi K.

Writing and Editing, 51-100 employees

More than a year

5.0

“stunning templates for photographers”

Pros

Building my photography website with this platform has been an awesome experience. The templates look stunning and are well optimized for desktop, tablet and mobile which makes the site look professional on every device. It has also helped my business grow thanks to its strong marketing tools especially email and social media features. Out of the builders I have tested this has been one of the most helpful and responsive options.

Cons

There are a few downsides though especially the pricing and the limited room for customization. You're restricted to adjusting rows only within the columns of the template you choose which can feel limiting. Editing the template takes some effort as well. Another frustrating part is that the website builder doesn't save changes automatically which feels a bit stressful.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

8

Functionality

8

JJ
joseph J.

Museums and Institutions, 101-500 employees

Less than 6 months

5.0

“blog setup was effortless”

Pros

It is pretty easy to use and it let me build my blog without any hassle.

Cons

There's not much to complain about though the help screen could use a small improvement but aside from that it's been excellent.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

TM
Tiarra M.

Apparel & Fashion, 1-10 employees

More than a year

5.0

“stylish design tools”

Pros

The design and styling features are fantastic and that's easily one of my favorite parts of using Squarespace.

Cons

I'd still love to see more customization options especially around digital product checkout features like upsells and other purchase options.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

EH
Ebonie H.

Entertainment, 1-10 employees

Less than 6 months

4.0

“affordable with helpful support”

Pros

Squarespace is budget-friendly and simple to get around. Whenever I have needed help, the support team has been useful and responsive.

Cons

It would be better with a wider selection of templates. If I am paying for the service, I expect it to offer more options.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

8

A
Anonymous

Design, 1-10 employees

More than a year

5.0

“clients can update with confidence”

Pros

One thing I really appreciate about this platform is how simple it is for my clients to manage after I hand off the finished site. Updating content later on, like text and images, is something they can usually handle on their own without any trouble.

Cons

There are a few limitations when it comes to design flexibility but if those features are truly necessary, I can always bring in a web developer to help with the coding.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

AB
Aidin B.

Media Production, 1-10 employees

More than a year

5.0

“best all in one site builder”

Pros

We've built both our own websites and client sites on Squarespace and it's been the simplest all in one platform we've used for hosting and design.

Cons

The analytics are one area that could use some improvement.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

AL
Arnaldo L.

Design, 1-10 employees

Free Trial

5.0

“professional templates and polished results”

Pros

The templates available were one of the things I enjoyed most and the platform is very simple to use so putting a website together is quite easy. The final look of the sites comes across as very professional.

Cons

It would be better if they offered some kind of free option, even if it included company ads. Right now to actually use the site you create, you have to upgrade to a paid plan and that can end up wasting a customer's time if they build everything first and then realize they cannot use it without paying.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

AH
Azalee H.

Cosmetics, 1-10 employees

More than a year

5.0

“simple booking and shopping”

Pros

Booking appointments and buying items through it is really easy and convenient.

Cons

It would be better if users could update their own information instead of having to reach out to the business every time.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

KC
Kris C.

Veterinary, 11-50 employees

Less than 6 months

5.0

“simple website building platform”

Pros

Navigating to the sections with the information I need is very easy. The platform is really simple to use overall and I enjoy using it a lot.

Cons

there is not much to dislike. There may be a slight learning curve at the beginning but overall it is a great product for building websites.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9

MS
Malary S.

Arts and Crafts, 1-10 employees

Less than 6 months

4.0

“fast setup and simple navigation”

Pros

It is pretty user friendly and everything was simple to use. Also it was quick to work with and I managed to get my website live in under an hour.

Cons

The part that fell short for me was the limited variety and the templates felt a bit plain overall. Still, if you prefer something simple and uncomplicated, it could be a good fit.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

8

Functionality

7

ES
Edward S.

Sports, 1-10 employees

Less than 6 months

5.0

“templates that feel custom-built”

Pros

There's a huge selection of templates which makes the platform very simple to work with. It's pretty much plug-and-play but you still get enough flexibility to make a website look like it was custom designed.

Cons

I have not run into any downsides at this point which has been excellent.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

SK
Subiksha K.

Accounting, 101-500 employees

Less than a year

5.0

“Top tool!”

Pros

Squarespace is really easy to use especially if you're new to building websites and don't have any prior experience.

Cons

The template selection feels a bit limited although it hasn't been a major issue for me.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

TW
Tami W.

Research, 11-50 employees

More than a year

5.0

“flexible templates and clean branding”

Pros

The template options are really useful because they can be quickly adjusted to fit different needs. It's also convenient to standardize fonts and colors across the whole site with just one click.

Cons

I'd love to see support for more font packages.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

SS
Sarah S.

Construction, 1-10 employees

Less than a year

5.0

“free mobile card checkout”

Pros

Being able to ring up customers right from my phone is a big plus especially since the free card swiper works directly with the Square app.

Cons

The part I didn't care for was having to wait 90 days to receive my funds after taking my first customer payment with the small card reader.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

HA
hafez a.

Graphic Design, 1-10 employees

Less than a year

4.0

“Affordable platform”

Pros

Using Squarespace has been a really enjoyable experience overall. It's user friendly, offers unlimited storage and the pricing is lower than a lot of other website builders which makes it a strong option.

Cons

The part that still feels frustrating is customization since it can be difficult and doesn't always feel fully complete. It's also inconvenient that changes have to be saved manually every time instead of being auto-saved.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

8

Functionality

8

A
Anonymous

Computer Software, 101-500 employees

Less than a year

5.0

“professional sites at a fair price”

Pros

Launching a website, blog or online store with this tool is like an amazing choice. The interface is user friendly, the pricing is affordable and it makes it simple to create a site that looks professional.

Cons

The templates can feel somewhat restrictive depending on the style or customization you're looking for.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

MR
Michael R.

Plastics, 101-500 employees

Less than a year

3.0

“Confusing builder limits customization”

Pros

Since Squarespace includes payment processing, putting together a site that can sell products and take payments is pretty easy. Also it works well for people with little to no website-building experience who just need to get a functional site up and running.

Cons

Building a website with it is pretty hard. If you want your site to have a very specific look or do more than just sell products, it can be difficult to make that happen.

Rating Distribution

Ease of use

4

Value for money

6

Customer Support

6

Functionality

5

KH
Kendall H.

Fine Art, 11-50 employees

Free Trial

4.0

“reliable for daily sales”

Pros

Squarespace has worked really well for our company when handling day to day sales with customers. Getting everything set up was pretty easy and we have not run into many problems using it.

Cons

The hardware side can feel a little confusing at first but once employees get some training, they usually find it fairly simple to use.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

8

Functionality

8

CD
Christina D.

Education Management, 500+ employees

More than a year

5.0

“Ideal for beginners”

Pros

The site builder is really user friendly which makes it especially good for beginners getting started.

Cons

It's a little on the pricey side but the features make it worth paying for.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9