Squarespace Reviews
Total 1565 reviews
4.5
All reviews are from verified customers
Rating Distribution
5
Stars62%
4
Stars31%
3
Stars6%
2
Stars1%
1
Stars1%
Satisfaction score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
8
Hospital & Health Care, 11-50 employees
Less than 6 months
“powerful website-building features”
Pros
It comes with really strong features for building a website.
Cons
It's not the most affordable option but it's definitely worth the money.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Marketing and Advertising, 1-10 employees
Less than 6 months
“Very limited themes”
Pros
Squarespace is a decent website builder especially when it comes to creating static websites. It does that part well.
Cons
Customization options and theme variety are pretty limited although aside from that, everything else is okay.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
6
Functionality
5
Entertainment, 1-10 employees
More than a year
“Comes with classy design”
Pros
Building a site with Squarespace is incredibly easy. I have used it for more than eight websites and it consistently delivers a professional look. It's functional, stylish and the templates are so well-designed that it's hard to end up with a bad-looking site. On top of that customizing those templates is very simple.
Cons
Even though I really appreciate their pricing overall and find it quite affordable, I am not a fan of how expensive some add-on features can be. Adding ecommerce, email marketing and similar tools ends up costing noticeably more. I really wish more of those features were included together in a single package.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
8
Real Estate, 1-10 employees
Less than a year
“Good tool to start with”
Pros
It is easy to build a professional website with this tool and the templates give us a strong starting point right away. The platform is also simple to learn and get comfortable with and one thing I especially like is how the theme settings can be applied across the whole site without needing to update every page one by one.
Cons
One downside is that it still seems to have fewer integrations than other website builders like WordPress. That really limits how much you can do with it and cuts down on the range of ways you can use the platform.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
Legal Services, 11-50 employees
Less than 6 months
“Ideal for quick website building”
Pros
Squarespace doesn't require any coding knowledge that's one of its biggest advantages. The builder is also user friendly and easy to use so creating a website is a much better experience overall.
Cons
One issue came up when we first started using it. It was probably something that could have been resolved quickly with a phone call but phone support isn't offered.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Media Production, 1-10 employees
More than a year
“clean portfolio presentation”
Pros
Coming from photography rather than web design, I needed something simple to help me put my work online. After trying to build a site myself and getting nowhere, this turned out to be a simple way to showcase my portfolio in a style that keeps the attention on the images instead of the website design. That was exactly what I was looking for.
Cons
One limitation came up with the way I present my work. I create a lot of diptych and triptych sets and the platform did not handle that very well. I ended up relying on third-party software to make those layouts work.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
Food & Beverages, 500+ employees
Less than 6 months
“quick start with templates”
Pros
Getting a site up and running is pretty easy since you can choose from ready-made templates instead of building everything from the ground up.
Cons
Things get a bit more complicated when you want to move beyond the default designs and customize the layout in a more specific way.
Rating Distribution
Ease of use
5
Value for money
6
Customer Support
6
Functionality
6
Real Estate, 1-10 employees
Less than 6 months
“beautiful templates and inspiration”
Pros
There are tons of well-designed templates in Squarespace and they really help spark ideas when you're trying to put together the best website possible.
Cons
I just wish the personal plan included more than two contributors for the website.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Health, Wellness and Fitness, 1-10 employees
More than a year
“stunning templates for business sites”
Pros
There's a really wide selection of designs and that's one of the best parts. It offers plenty of content options for businesses, along with lots of tools to build and enhance websites that look professional and visually impressive. Overall it matches what we need as users very well.
Cons
One thing that bothers me is the client subscription service. Having to pay extra for that doesn't feel right especially when the overall pricing is already on the high side. In my opinion, that feature should already be included.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
7
Functionality
7
Education Management, 500+ employees
More than a year
“fast support and fair pricing”
Pros
Squarespace has worked really well for building parcel tax and bond measure sites especially since each one only runs for up to six months. The platform is easy to use and I can put these websites together without needing any coding knowledge. Whenever I have reached out through email or chat, customer support has responded quickly which has been really helpful. The pricing seems reasonable too and I wouldn't switch to another competitor.
Cons
At the beginning, being new to the platform, I felt like phone support would have been more useful when I needed help. That said I soon realized their online support team handled my issues quickly so it ended up not being much of a problem.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Consumer Electronics, 1-10 employees
Less than a year
“clean sites for simple needs”
Pros
It works well when the goal is to build a simple website without needing custom functionality.
Cons
Trouble started once we needed to modify the templates because the customization options turned out to be fairly limited. On top of that when the platform is missing certain features, there's no real way to build them yourself so if your project needs anything more advanced, you end up stuck.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
Computer Software, 11-50 employees
More than a year
“Simple templates for quick sites”
Pros
Squarespace is like one of the most user friendly website builders out there and the time-saving templates make it possible to put together a wide range of websites in just a few minutes.
Cons
I do wish it offered more flexibility for uploading custom fonts and it would be better if I didn't have to resize every photo just to fit the platform's limitations.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
Health, Wellness and Fitness, 1-10 employees
More than a year
“user friendly tools for bookings”
Pros
Setting up pages, adding forms, publishing blogs and using the platform in general has been really easy. Also it is very user friendly and I also have the option to add custom code when needed. I can even let clients book appointments or pay online for passes and classes which is a big plus.
Cons
The downside is the cost of the business template I am using and if I wanted to switch to another one, I'd end up losing all of my content.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Hospital & Health Care, 500+ employees
More than a year
“Beginner friendly tool”
Pros
Building my first website felt much less intimidating with Squarespace. The platform is very user friendly, simple to work with and it gave me a good starting point with its templates. Customizing the site was also very easy which made the whole process much more enjoyable.
Cons
One thing I would change is the pricing option while you're still building your site. It would be better if there were a lower-cost plan for the setup stage before the website is actually published.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Real Estate, 1-10 employees
More than a year
“user friendly and self-explanatory”
Pros
Everything is very easy to use and the platform is really user friendly.
Cons
A few features could be explained more clearly but the ones I actually use work without any issues.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Non-Profit Organization Management, 11-50 employees
More than a year
“affordable site builder that delivers”
Pros
Squarespace only takes a little time to learn. Once you are familiar with it, building pages and making updates is very easy. The pricing is also fair for what it offers.
Cons
Because it's so simple to use, there are some limits to how much you can customize page layouts. That said it's a pretty minor trade-off in my view.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Hospital & Health Care, 1-10 employees
More than a year
“user friendly and dependable”
Pros
Everything about it is user friendly and getting around the platform is very easy. The mobile app also works well so managing things on the go hasn't been a problem at all.
Cons
I don't see anything that needs improvement. It handles all the essential tasks my company requires without any issues.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Non-Profit Organization Management, 11-50 employees
More than a year
“powerful tools for all levels”
Pros
Squarespace offers a really amazing mix of features for beginner web designers and content managers, while still giving more experienced users like me plenty of advanced options through coding access and plugins.
Cons
At times the platform can feel a bit confusing and some features the community has been asking for either never arrive or show up much later than expected.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
9
Media Production, 1-10 employees
Less than a year
“professional websites without hassle”
Pros
Building a professional looking website with Squarespace is incredibly simple, even for someone without much experience.
Cons
There's not much to complain about though a few detailed design settings can be a little tricky to locate.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Religious Institutions, 1-10 employees
More than a year
“versatile site builder boost”
Pros
Squarespace has been versatile, efficient and very simple to work with. I started as a complete beginner and using it has helped me learn a lot along the way.
Cons
One thing I'd still love to see is a simpler way to set up recurring events especially ones that happen every week or every month.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9