Total 1565 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

62%

4

Stars

31%

3

Stars

6%

2

Stars

1%

1

Stars

1%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

8

MA
Md A.

Higher Education, 500+ employees

More than a year

5.0

“professional-looking websites fast”

Pros

Getting started with Squarespace takes almost no effort and using it is very user friendly right away. There's barely any learning curve which makes building a website much less intimidating. The design options available are really well done and give sites a professional look, to the point that most people wouldn't know whether you built it yourself or hired a designer.

Cons

The tradeoff is that it can feel a bit limiting creatively. Even though the platform does a lot well, there are still some missing pieces. It's not the best fit for anyone wanting a highly detailed website or very advanced features.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

NE
Nathaniel E.

Non-Profit Organization Management, 1-10 employees

More than a year

5.0

“clean editor and strong analytics”

Pros

The online editing app has gotten noticeably better over time. Keeping track of analytics is simple and the website ends up looking really professional.

Cons

It still doesn't connect very well with other applications and customer support isn't always easy to get ahold of.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

MM
Melissa M.

Arts and Crafts, 1-10 employees

Less than 6 months

5.0

“beautiful templates and friendly setup”

Pros

Right from the start the templates were amazing as they're incredibly helpful and the whole platform is very user friendly.

Cons

I cannot think of anything I dislike about this software.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A
Anonymous

Restaurants, 1-10 employees

Less than a year

4.0

“clear records all in one place”

Pros

Having everything in one place makes bookkeeping much easier on my end. My client handles the website and sales but I can still log in to review invoices, sales tax and processing fees without any hassle. The layout is clear and concise so I am not wasting time digging around for sales and payment breakdowns.

Cons

At this point everything seems to be working well. I'll probably have more useful feedback once I have spent more time using it.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

8

A
Anonymous

Entertainment, 1-10 employees

Free Trial

5.0

“simple builder, polished results”

Pros

Compared with WordPress, Squarespace felt easier to use. Building a website was simple and it was nice having an uncomplicated way to put a page together.

Cons

The one downside was the cost to publish the site which felt expensive compared to the platform I had been using before.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

10

SF
Samantha F.

Health, Wellness and Fitness, 1-10 employees

More than a year

5.0

“user friendly setup and daily use”

Pros

It is easy to use and using it day to day has been just as simple. In short the whole platform is user friendly and easy to work with.

Cons

I don't have anything negative to say about this product.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

RD
Richard D.

Education Management, 1-10 employees

More than a year

5.0

“my go-to for websites”

Pros

Squarespace has helped me build several websites in a short amount of time. The newer 7.1 update has been a really valuable addition and it's become my go-to platform whenever I need to develop a website.

Cons

The one thing I'd still want is more flexibility when it comes to customizing product pages.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

SW
Simon W.

Information Technology and Services, 1-10 employees

Less than a year

5.0

“sleek builder for fast websites”

Pros

The software is clean, professional and very user friendly which makes it easy to stay focused on your content and put together an impressive website in no time. It removes most of the hassle and technical complexity that usually comes with building a site yourself.

Cons

That simplicity does come with a tradeoff since you do not get complete control over every little detail. Because of that, it works best in cases where deep customization is not really necessary.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

NW
Nicole W.

Non-Profit Organization Management, 1-10 employees

Less than 6 months

5.0

“beautiful all in one website builder”

Pros

Squarespace handles a wide range of media and integrates well with different features which makes it simple to build a professional, attractive website that works well. I also really like the big discounts they offer, plus the fact that hosting and the domain name are included instead of requiring separate payments.

Cons

One thing I don't like is that after you pick a custom template, you're stuck with it and cannot switch to another one.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

JI
Javed I.

Graphic Design, 1-10 employees

Free Trial

5.0

“beautiful templates and polished design tools”

Pros

It comes with beautiful, ready-to-use templates and customizing them is very easy. I especially like how simple it is to adjust and personalize the designs. Anyone who needs a bit of design guidance will also get a lot of value from the built-in color palettes and font packages.

Cons

One concern is the New UI components especially in the eCommerce section because they seem to remove features that were available before. It also raises the question of what happens if the old UI is no longer supported could those capabilities disappear entirely?

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

JM
Jodelle M.

Hospital & Health Care, 500+ employees

More than a year

5.0

“simple payments that just work”

Pros

The payment process is very easy for customers to use which makes Squarespace really user friendly. People can move through the steps without getting confused so it's simple for just about anyone to understand.

Cons

I don't have any complaints about the software. Everything about it has been excellent.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

JB
Jeff B.

Marketing and Advertising, 1-10 employees

More than a year

5.0

“fantastic templates for fast websites”

Pros

Squarespace is one of the best website builders out there. It lets people with very little website experience put together a really amazing site without much trouble. You can start with one of their templates or build the site from the ground up if you prefer.

Cons

As with most template-based platforms, there's a limit to how much you can customize for SEO. Of course, WordPress or Webflow are better choices if you want more control when building a site but they also take more website-building knowledge, while it is something almost anyone can pick up and use.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

RG
Ryan G.

Music, 1-10 employees

Less than 6 months

5.0

“manageable layout and simple setup”

Pros

This product is really easy to use and the layout seems very manageable to work with.

Cons

Up to this point I have not come across anything I dislike about it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

KO
Kathie O.

Health, Wellness and Fitness, 1-10 employees

Less than 6 months

5.0

“versatile blogging and seo”

Pros

Squarespace feels incredibly versatile and user friendly. I really enjoy how much the blog layout can be customized and how many features I can add to it. The SEO tools are fantastic too.

Cons

I cannot think of any downsides. It's very simple to work with, the pricing is excellent and I am happy with just about everything it offers.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

AC
Alphonso C.

Food & Beverages, 11-50 employees

Free Trial

4.0

“memorable and worth learning”

Pros

There's something refreshing about it because it feels new and that gives you a chance to learn something different. It stands well ahead of the competition and leaves a lasting impression.

Cons

There really isn't much to complain about but you do need to know what you're doing to get the most out of it.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

JP
Judith P.

Non-Profit Organization Management, 1-10 employees

More than a year

5.0

“flexible layouts and quick updates”

Pros

The layout and content are simple to customize and making updates is really easy.

Cons

It takes a bit more time to learn than some other template-based website builders.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

AR
Ana R.

Consumer Electronics, 500+ employees

More than a year

4.0

“stylish blogging platform”

Pros

Using Squarespace for my blogging journey has been a really positive experience. It's simple to work with, packed with plenty of features and the final look of the site is fantastic.

Cons

The pricing is a bit higher than I'd prefer but I am still happy with the results I have gotten from the product.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

7

KL
Kelly L.

Design, 500+ employees

More than a year

5.0

“Fit my needs”

Pros

There's a really nice selection of premade templates and I also appreciate how much I can customize them to match my needs and overall brand.

Cons

A few features still felt somewhat limited when it came to customization.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

JD
Jill D.

Events Services, 11-50 employees

Less than 6 months

5.0

“convenient money logging”

Pros

Using the app is way too easy. And one feature I really enjoyed was being able to log the money collected without any hassle.

Cons

The card swipers, however, didn't perform very well. That created backups and some cards wouldn't work at all. Since that's such an important feature, I probably wouldn't use it as often because it just doesn't feel reliable.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

NN
Nandini N.

Information Technology and Services, 500+ employees

Less than 6 months

5.0

“helpful support and service”

Pros

After using Squarespace for a short time, one thing that really stood out was the quality of the customer service and support. The team has been responsive and very helpful whenever needed.

Cons

The pricing is one area that could definitely be improved.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10