Squarespace Reviews
Total 1565 reviews
4.5
All reviews are from verified customers
Rating Distribution
5
Stars62%
4
Stars31%
3
Stars6%
2
Stars1%
1
Stars1%
Satisfaction score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
8
Marketing and Advertising, 1-10 employees
Less than a year
“simple setup and helpful support”
Pros
Squarespace is extremely easy to use overall. On top of that the customer service and designer support have both been excellent.
Cons
One thing that stands out is how recognizable its sites can be. I can usually tell right away when a site was built on SS because the basic framework tends to have a very similar look.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Hospital & Health Care, 500+ employees
Less than 6 months
“custom templates and drag and drop wins”
Pros
Whenever I need to put together a website, this is the platform I keep coming back to. It makes the whole process really simple with ready made templates that you can personalize however you want. The drag and drop features also make building pages very easy.
Cons
There is a bit of a learning curve at first especially when it comes to figuring out how the software works and where all the features are located.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Marketing and Advertising, 1-10 employees
More than a year
“best diy website builder”
Pros
After working on plenty of websites and teaming up with all kinds of developers, this is still the best do it yourself website platform I have used. The templates look professional and modern, the interface is user friendly and whenever I needed help, customer support was able to guide me through it. I even still keep my personal blog on the platform today.
Cons
A few of the templates did have some built-in limitations from what I remember. That said the pricing is reasonable so it matches what you're paying for. If you need a fully custom website, this probably isn't the right place to get that.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Design, 1-10 employees
More than a year
“client-friendly website editing”
Pros
Squarespace has really done a fantastic job making the platform simple to learn. I can build a Squarespace site and then hand it off to my clients without much trouble. After showing them how to update text, they're able to handle certain changes on their own and they really appreciate having that kind of control.
Cons
A few of the newer restrictions in version 7.1 are frustrating and I still prefer some of the features that were available in 7.0.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Design, 1-10 employees
More than a year
“versatile site builder with polished extras”
Pros
Building a site with Squarespace feels very flexible thanks to the drag and drop editor and it makes it simple to put together something that fits exactly what you need. There are plenty of ways to personalize the look, from template styling to the color palette so the final site doesn't feel generic. It works well for all kinds of projects too, whether it's a blog, an online portfolio or something else entirely. Another big plus is having email, hosting and domain services included which makes it convenient to manage everything in one place and gives the website a more professional setup.
Cons
The editor can be a little inconsistent at times because the drag and drop experience doesn't always feel as user friendly as expected. Depending on what feature you're trying to add, it isn't always available to preview directly from the editor page. It's also frustrating to keep clicking back out just to access different menus.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
8
Construction, 51-100 employees
Less than 6 months
“clean website setup”
Pros
Setting up a website is easy with Squarespace, even without any coding or web design background.
Cons
One downside is that websites built on it can end up looking a lot like other companies' sites.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Education Management, 51-100 employees
Less than 6 months
“website builder for small businesses”
Pros
Building a website for my small business has been much more manageable with Squarespace. If you don't have any background in web design or site building, this platform really feels like a game changer.
Cons
One downside is that some features come at an extra cost.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
8
Functionality
7
Restaurants, 1-10 employees
More than a year
“friendly setup with strong customer tools”
Pros
This was surprisingly easy to use, even with absolutely no background in web design or IT. Also there are plenty of guides that help us through the setup process. It even offers a lot of modern-looking templates that work well for many traditional or standard business types. The customer management tools are excellent especially if you already use a Square POS system in your store. I also really liked being able to run analytics on individual customers and use that information across Square platforms. If your ecommerce needs are fairly basic, this is a really great option.
Cons
Customization is one area that still needs quite a bit of work. You can personalize the site to a certain point but it mostly depends on already having all of your images, content and design elements prepared and ready to upload. That can feel pretty overwhelming if you have never handled anything like that before and when I attempted it, it did not turn out well. On top of that none of the available themes really felt like a good fit for our business or for the way we wanted to build ecommerce into what we do.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
7
Functionality
8
Arts and Crafts, 1-10 employees
Less than 6 months
“simple storefront at a low cost”
Pros
Running my online store with Squarespace has been really easy. It's simple to use and I was able to get things up and running in a short amount of time.
Cons
It's simple and offered at an affordable price which is why I'd recommend this software to others.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Architecture & Planning, 1-10 employees
More than a year
“fast website building power”
Pros
With how busy my schedule is, being able to put together a webpage quickly and without much hassle makes a huge difference and the results can really make an impact.
Cons
It would be better if the pricing were a bit lower though it still feels like great value overall.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
8
Functionality
8
Education Management, 1-10 employees
More than a year
“user friendly and simple”
Pros
Squarespace is very easy to use and the platform is extremely user friendly throughout.
Cons
I cannot think of anything I dislike least about the software.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Marketing and Advertising, 1-10 employees
More than a year
“modern designs and flexible updates”
Pros
The modern templates look good and are simple to customize which makes building a professional site much easier. The backend is user friendly as well so clients can handle their own updates and day to day site management without much trouble.
Cons
At this point our agency doesn't feel that anything important is missing. Since we don't build many e-commerce websites, that would probably be the area we'd pay the most attention to in the future.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Health, Wellness and Fitness, 11-50 employees
More than a year
“quick setup for anyone”
Pros
It's fast and simple enough that people at any skill level, even with no experience at all, can manage the software without much trouble.
Cons
At times I wish it would provide a printed receipt automatically instead of always asking or defaulting to an email receipt.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Internet, 1-10 employees
More than a year
“Decent ecommerce tool”
Pros
Pages built on Squarespace load very quickly and the drag and drop builder makes it possible to put together pages within minutes. It also works really well for ecommerce.
Cons
At this point I have not run into anything I'd really count as a downside.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Pharmaceuticals, 500+ employees
More than a year
“Best among rest”
Pros
Among website design platforms, this is one of the best available. It's simple to work with, packed with strong functionality and suits both experienced users and complete beginners. I'd definitely recommend it for just about any kind of web design work.
Cons
The only downside is the recurring monthly fee so it's worth keeping that ongoing cost in mind.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Information Technology and Services, 101-500 employees
More than a year
“stylish templates build confidence”
Pros
Thanks to its excellent design, Squarespace helps individuals and businesses create their own websites especially if they're just getting started. The range of ready-made templates encourages creativity and makes it easier to organize the ideas and topics you want to present on your site. Its flexible framework gives users the confidence to manage their website and stay in control of the available tools and settings. Building a website with Squarespace feels very approachable. I had no previous experience, yet I was still able to put together a professional looking and visually appealing online portfolio. The more time I spend using the platform, the more confident I feel about taking on a more advanced portfolio design. It gives me the sense that I am fully in control of my site, even when I am still learning.
Cons
There were a few problems when setting certain web tags, formatting photos and organizing pages overall but we were able to sort them out with help from the support team. Aside from a few misunderstandings here and there, there really have not been many negative issues to deal with.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Libraries, 1-10 employees
More than a year
“flexible editing for the whole office”
Pros
After getting everything set up, anyone in the office can jump in to edit pages and add content. Before switching, we handled the site with a text editor and FTP so only one person could make updates and the whole process took forever. It's very simple to use.
Cons
Every now and then, we want to arrange a page in a certain way or add a specific kind of content and either we cannot figure out how to make it work or the platform just doesn't support it.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
7
Functionality
8
Health, Wellness and Fitness, 1-10 employees
Less than 6 months
“beautiful themes and flexible design”
Pros
Switching over to Squarespace has been a game-changer for me. Designing, editing and customizing everything feels really simple and the themes available are absolutely stunning.
Cons
Some of the design controls especially when it comes to changing colors, are not as user friendly as I expected them to be.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Design, 1-10 employees
Less than a year
“clean site building experience”
Pros
It's nice being able to use it without needing to know any code at all.
Cons
I have run into a few problems when trying to save changes.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Media Production, 11-50 employees
More than a year
“flexible editor with creative control”
Pros
The drag and drop website editor is something I really enjoy using. It makes building and adjusting pages feel user friendly.
Cons
One thing I really wish it had is the ability to duplicate sections while building a site. If I want to use the same image layout in multiple places, I end up repeating almost the whole process each time instead of simply copying the section I want to reuse.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
7
Functionality
8