Total 1565 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

62%

4

Stars

31%

3

Stars

6%

2

Stars

1%

1

Stars

1%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

8

KC
Kayla C.

Education Management, 1-10 employees

More than a year

5.0

“flexible site designer”

Pros

Using the website designer is very easy. I can make updates or add important information quickly whenever I need to and it works really well.

Cons

There are a few small things that could probably be improved but I don't have any real complaints.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

BC
Brandie C.

Religious Institutions, 11-50 employees

More than a year

5.0

“fantastic features and support”

Pros

I cannot say enough positive things about Squarespace. The pricing is affordable, the features and integrations are excellent and the customer support is truly top-notch.

Cons

That said a tool like this does come with a few limitations. Some features that are common on a WordPress website just aren't available and in certain cases it's not very clear how to complete specific tasks. Event planning and registrations have been some of the hardest things for me to work around while using it.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

9

A
Anonymous

Management Consulting, 500+ employees

Less than a year

5.0

“better templates and simple tracking”

Pros

Coming from Wix and WordPress, it is like a much better option. The templates look professional and it's much easier to find the tools and settings I need. Since I don't have an HTML background, I used to spend hours in WordPress adjusting templates because the layout wasn't user‑friendly. Overall it removes that hassle and I have been able to find exactly what I need without all that extra effort. It's also very helpful that performance tracking is easy especially when you're starting out with a smaller audience.

Cons

One thing that really needs improvement is the lack of an autosave feature. When I am in the middle of working, I can get a lot done in just a few minutes and there have been plenty of times when I forgot to save before leaving the editor. Losing that work is frustrating and autosave feels like something that should absolutely be included.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

8

AH
April H.

Arts and Crafts, 1-10 employees

More than a year

5.0

“professional and contemporary website tools”

Pros

Building and updating my site with Squarespace has been simple to customize, add products to and keep looking professional. It covers everything I need for a small artist website and after using it for years, it still feels current because Squarespace continues to keep up with new features and modern trends.

Cons

My only real complaint has been getting help when something goes wrong. Reaching customer service can be frustrating and I have usually had to go through several steps before being able to email support. That said it's been a while since I last ran into an issue so I cannot really comment on how that experience may be now.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

10

KW
Kirsti W.

Retail, 11-50 employees

More than a year

5.0

“reliable backup for sales”

Pros

Whenever our POS system goes down, we still have a dependable way to process sales.

Cons

There's really not much about this program that I dislike.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

JC
Justin C.

Government Administration, 51-100 employees

More than a year

5.0

“Able to set it up with ease”

Pros

Building a website with Squarespace is really easy thanks to the customizable templates, fonts and page layouts. It also makes keeping up with a blog very manageable and the finished look comes across professional and attractive.

Cons

One thing I wish had more flexibility is the sidebar customization. On my podcast page, for instance, I'd rather show two or three previous podcast episodes there instead of recent blog posts but right now the sidebar only works for the blog.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

SC
Savannah C.

E-Learning, 101-500 employees

More than a year

5.0

“simple setup for my business”

Pros

This product is easy to use and it has really helped me organize my business without much hassle.

Cons

It would be even better to have more tutorials available for new users when first getting started.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

NC
Nejat C.

Research, 500+ employees

Less than a year

5.0

“Pretty time-saving grids”

Pros

The grid based design setup saves me a lot of time and the website editor seems incredibly user friendly. Overall it is simple enough that even a ten year old could figure it out.

Cons

One thing that really frustrates me is that the desktop layout cannot be adjusted separately from the mobile version which Wix does allow. And while the grid system definitely helps speed things up, that convenience also comes with a noticeable loss of functionality.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

MJ
Morgan J.

Apparel & Fashion, 1-10 employees

Less than a year

4.0

“Works as it should”

Pros

Getting started with Squarespace is very simple and keeping it running is pretty manageable. The templates are also really attractive and professional.

Cons

It can still be a bit tricky to manage properly if you have not had any training.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

8

Functionality

8

A
Anonymous

Airlines/ Aviation, 1-10 employees

Free Trial

5.0

“simple and reliable website builder”

Pros

I'll definitely keep using this product. It's very simple to use and easy to understand.

Cons

I have not run into any issues at all during the time I have been using it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

RL
Rebecca L.

Mental Health Care, 1-10 employees

More than a year

5.0

“beautiful website designs”

Pros

Squarespace is absolutely one of the best tools for website design. The templates and overall design style are really beautiful.

Cons

One thing I remember is wanting to make a few changes to my site and feeling somewhat restricted by the template I had chosen. That may have changed by now though.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

A
Anonymous

Retail, 1-10 employees

Less than a year

5.0

“built for non-tech users”

Pros

It really is like Squarespace was designed with users like us in mind. Even without much of a technical background, it was very easy to understand and use.

Cons

At times it can present a few too many features or options all at once which feels a little overwhelming.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

9

VV
Veronica V.

Accounting, 1-10 employees

More than a year

5.0

“templates and booking integration win”

Pros

The tool is pretty simple. The templates gave me a good foundation and swapping in my own content, photos and theme choices was easy. I got the whole site live within a day. I also really liked how well it integrated with my booking platform. There are also plenty of e‑commerce features if I want to grow the site further.

Cons

I did run into a few formatting hiccups and figuring out the buttons and linking took some trial and error. It wasn't anything too difficult to solve but it definitely added a little extra time before everything was fully set up and working the way I wanted.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

10

MM
Monica M.

Non-Profit Organization Management, 11-50 employees

More than a year

5.0

“Like the user friendly updates”

Pros

Getting around the software is pretty easy and it doesn't take much effort to use. We can handle small edits and updates fast which makes day to day website changes really convenient.

Cons

Every now and then, we run into features we wish were available, even as optional add-ons but they just don't seem to exist. We use the store feature for our virtual gallery which started during COVID so visitors can buy items directly from the site. The issue is that some pieces aren't actually for sale and if we set the inventory to zero, the item gets tagged with a red Sold Out banner on the image. We'd really love a workaround for that.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

HM
Hlalanathi M.

Accounting, 1-10 employees

Less than a year

4.0

“Pretty easy to manage”

Pros

Building a website with Squarespace is very manageable, even without being an IT expert. The platform is simple to navigate, the templates are simple to understand and it works especially well if you need an online store. Mobile compatibility is a big plus and the ad-free plans make the final site look much more professional.

Cons

The biggest weak point is page speed. If they improve performance in that area, it would be even more competitive.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

7

SS
Sana S.

Research, 1-10 employees

Less than 6 months

5.0

“creative site building delight”

Pros

It is very easy and the creative ideas and suggestions it provides are really helpful throughout the process.

Cons

It is a little on the expensive side but aside from that, it is genuinely an amazing platform.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

10

RE
Robert E.

Real Estate, 51-100 employees

Less than 6 months

4.0

“strong features for content setup”

Pros

Squarespace comes with plenty of really useful features, including the ability to add basic author profiles and access free stock images.

Cons

One thing I couldn't figure out was how to add tags or categories. There's also no option to schedule email campaigns around the publication of blog posts.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

DR
Dennis R.

Wholesale, 1-10 employees

More than a year

4.0

“fast launch with ssl perks”

Pros

The ready-made templates helped us get the site live in no time. Since we use Squarespace for both the domain and hosting, we also got a free SSL certificate which is a nice bonus for SEO with Google's latest updates.

Cons

Tweaking the templates can get a bit complicated at times. Most changes beyond the built-in layout are still possible but you may need to dig through the forums to find the right code to add. It's usually not hard to do, it just takes some extra time.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

8

Functionality

8

KD
Katelyn D.

Hospital & Health Care, 1-10 employees

Less than 6 months

4.0

“stylish templates at a fair price”

Pros

Building a professional looking basic website with Squarespace is very user friendly. It's simple to add your own custom touches to the ready-made templates and the overall value for the price is very reasonable.

Cons

That said the templates do have customization limits and making more than minor changes isn't very easy. Another downside is the lack of phone-based customer support so you cannot talk through problems with someone directly.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

7

VC
Victoria C.

Writing and Editing, 1-10 employees

More than a year

5.0

“clean editing and all in one setup”

Pros

Designing a website feels very manageable with the page editor, even without knowing any code. I was also able to take advantage of the free images available through the Unsplash integration. Another big plus is having my domain and hosting details all in one place. I used to keep everything separate and having it centralized makes the whole process much more convenient.

Cons

One downside is that many of the templates seem geared toward businesses that depend heavily on strong visuals and image-based appeal. Since my translation business does not have product photos to showcase, it was difficult to find a template that really fit and I ended up needing to customize quite a bit.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9