Squarespace Reviews
Total 1565 reviews
4.5
All reviews are from verified customers
Rating Distribution
5
Stars62%
4
Stars31%
3
Stars6%
2
Stars1%
1
Stars1%
Satisfaction score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
8
Retail, 1-10 employees
More than a year
“best visuals and room to grow”
Pros
Compared with other DIY website builders I have used, this one stands out by a mile for its visuals, how simple it is to work with and how much room it gives you to grow over time.
Cons
It would be even better if it could support more payment methods.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Legal Services, 11-50 employees
More than a year
“fast setup with polished templates”
Pros
Putting a website together hardly gets quicker than this. The drag and drop builder keeps the whole process simple and the built-in mobile responsiveness means you can launch a clean, polished-looking site in less than an hour.
Cons
That said if the default themes don't work the way you want making changes can be frustrating. Custom CSS is awkward to deal with and can end up breaking things you wouldn't expect and adding interactive or custom HTML and JavaScript isn't very user friendly either.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Entertainment, 51-100 employees
More than a year
“dated templates and limited fit”
Pros
Squarespace probably became so popular because its designs used to feel sleek and minimalist. That style is still there but it feels like the platform has stayed in that same comfort zone while everything else has moved on. It's somewhat simple to use, at least if you're only trying to build something basic and not aiming for anything too advanced.
Cons
One frustration is the lack of clear social media integration and the templates available already feel outdated. It comes across as better suited for a portfolio than for a full website or blog. Even though it includes a lot of tools, many of them don't end up being all that useful.
Rating Distribution
Ease of use
6
Value for money
5
Customer Support
6
Functionality
5
Writing and Editing, 1-10 employees
More than a year
“flexible templates and store setup”
Pros
Running an online magazine and blog takes a lot of moving parts and Squarespace has taken a lot of the hassle out of it. The part I appreciate most is how simple it is to pick a template and then add an e-commerce store without much trouble.
Cons
You can customize a website template in it but there are still some limits when it comes to what you're able to change or add.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Automotive, 1-10 employees
Less than 6 months
“Pretty easy to use”
Pros
Using Squarespace is very easy. The interface is user friendly and adding or changing elements on a page doesn't take much effort. It also makes it simple to build really beautiful galleries.
Cons
The only slight downside is the pricing. Without a promotional offer like the one I used, it can feel a bit expensive.
Rating Distribution
Ease of use
8
Value for money
6
Customer Support
8
Functionality
8
Transportation/ Trucking/ Railroad, 500+ employees
More than a year
“user friendly for non-tech users”
Pros
It is very easy to use especially if you're not a technical person. It makes building and managing a site simple without needing much expertise.
Cons
One thing that could make it even better is offering more template customization, particularly for developers who want added flexibility.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Marketing and Advertising, 1-10 employees
More than a year
“best design options available”
Pros
Compared with other website builders I have tried, Squarespace has the best design options in my opinion. It's a really good product, simple to use and if you're not building something fully custom, this is the best choice.
Cons
I don't have much to complain about. Every now and then I wish it offered a few more design options out of the box but with a little coding whether you find it free online or pay for it you can usually get just about anything you want.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Information Technology and Services, 1-10 employees
More than a year
“productive invoicing for small teams”
Pros
Squarespace has been a great fit for handling invoicing and billing in a small business setting. It comes with a lot of useful features that both my company and our clients genuinely appreciate and those tools have helped boost productivity on both sides.
Cons
The only real downside I have noticed with the platform is the pricing jump when moving from a single employee setup to supporting multiple employees.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Professional Training & Coaching, 1-10 employees
Less than a year
“Meet all our needs”
Pros
The prebuilt templates are a big plus since you can take one and tailor it to fit what you need. There are also plenty of sleek, polished designs available and having the option to use a custom domain email through Gmail is really useful.
Cons
At times the template customization feels a bit limited in terms of how much you can change. Right now there's no built-in feature for hosting courses so you have to rely on separate software or another provider for that. Some extras, like appointment booking, also aren't included in the plan and require an additional fee.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
8
Functionality
7
Photography, 1-10 employees
More than a year
“polished templates and helpful support”
Pros
Getting a professional website up and running with Squarespace was pretty easy. Starting from a template made the whole process faster and it didn't take long to build something clean and professional looking. Another thing that consistently stood out was the customer service as they were always reliable when design or functionality issues came up and did a great job helping resolve them.
Cons
Because our business works in a creative space, I was looking for more freedom and flexibility with the design. Even though the templates are well done, the overall process still felt a bit limiting when it came to shaping the site exactly how I wanted. In the end, I rebuilt our website on another platform that gave me much more control over customizing the overall look and feel.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
8
Functionality
7
Design, 1-10 employees
More than a year
“Make everything too easy”
Pros
Building a good website with Squarespace has been surprisingly easy. The included templates look amazing and it was possible to create a really attractive site without any background in coding or web design.
Cons
A few times, I have wanted more control over things like fonts, text size or how certain titles and text are displayed and those changes weren't possible without extra coding knowledge. Still, those limitations have been pretty minor overall.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Logistics and Supply Chain, 51-100 employees
Less than a year
“Very simple content tools”
Pros
The quality is what really stands out to me and creating as well as managing content feels very simple throughout the platform.
Cons
The price is definitely on the high side, I have to admit.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
8
Functionality
8
Insurance, 1-10 employees
Less than 6 months
“cheap price, poor support”
Pros
Its pricing is really the only thing that drew me to Squarespace.
Cons
Beyond that, pretty much everything else was disappointing and I wasn't able to get the support I needed to actually use the product properly.
Rating Distribution
Ease of use
1
Value for money
2
Customer Support
1
Functionality
1
Marketing and Advertising, 1-10 employees
Less than a year
“powerful store builder”
Pros
The drag and drop setup makes building pages feel flexible and the online store integrations are really useful when putting together an e-commerce site.
Cons
It does take a bit more effort to get used to compared with Wix which is more user friendly at first.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Health, Wellness and Fitness, 1-10 employees
More than a year
“flexible templates for branding”
Pros
After using Squarespace for a few years to build and host my website, I have really appreciated how well it balances customization with convenience. I can tailor the site to match my brand but when I don't want to get too involved with JavaScript or heavier development work, the built-in templates are there to make things simpler.
Cons
One issue I ran into before was getting certain platforms and videos to integrate properly.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Food & Beverages, 1-10 employees
More than a year
“clean ordering experience”
Pros
Using Squarespace has been a really positive experience because the interface is simple to work with and very user friendly. Our guests rely on the online ordering feature every day and it's been working well for us.
Cons
One thing it's missing is a bit more flexibility with customization especially when it comes to adjusting block sizes.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Health, Wellness and Fitness, 1-10 employees
More than a year
“versatile website builder”
Pros
It is easy to build a website with Squarespace and doesn't require much web design knowledge or prior experience. Overall it works well whether you want something very simple or something more detailed and customized. I have added PayPal checkout so clients can buy packages directly from my site and I also connected Printful to sell merchandise and different fitness apparel.
Cons
The SEO tools feel somewhat limited. Since I didn't have any background in SEO, getting the site to rank on Google was difficult at first. I eventually hired a freelancer to handle the SEO work and improve my Google rankings. There is a guide available along with plenty of FAQs though.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
8
Functionality
7
Hospitality, 51-100 employees
Less than 6 months
“stylish templates and simple setup”
Pros
The platform is simple to use overall. It also comes with plenty of design options that can be adjusted without much hassle to match what you need.
Cons
The biggest downside is the price since it is not one of the cheaper options out there and the free trial only lasts 14 days.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
8
Functionality
8
Photography, 1-10 employees
More than a year
“flexible website control”
Pros
Being able to customize the site, connect my own domain, link it with Gmail and have form submissions sent straight to my email is something I really appreciate. Whenever it's time to refresh or redesign the website, I have always been able to handle the updates on my own without much trouble.
Cons
One issue I run into is that logging in and loading the current site for editing can sometimes lag before a page opens for changes. Also if I forget to click save, none of the edits are kept.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Entertainment, 1-10 employees
Less than 6 months
“Perfect choice for websites”
Pros
It works really well for building websites and running a smaller ecommerce store.
Cons
Getting everything set up and learning how it works took a bit of effort at first but it became much more manageable after using it for a while.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8