Squarespace

Squarespace Reviews

Total 1542 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

62%

4

Stars

30%

3

Stars

6%

2

Stars

1%

1

Stars

1%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

8

A

Anonymous

Professional Training & Coaching, 1-10 employees

Less than a year

5.0
September 2021

fantastic templates and simplicity

Pros

Compared with other website builders I have used over the years, it has been the easiest by far. It's simple to explain to people who aren't confident with design or technology and it's also easy to teach anyone who needs to handle regular updates and ongoing website content. On top of that the templates are amazing.

Cons

Since I regularly use WordPress for my personal portfolio, I do wish it offered more customization options, along with a wider range of plugins and similar tools.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

HG

Heather G.

Health, Wellness and Fitness, 1-10 employees

More than a year

3.0
September 2021

decent start for branding

Pros

When I launched my business and started using Square for credit card processing, I got access to Squarespace at no cost. It was a great way to begin building my website and helped me figure out which services I wanted to showcase, along with the overall style and branding I wanted for the business.

Cons

It felt a bit restrictive when it came to setting up online courses which is one of the services I want to provide to potential customers.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

5

Functionality

6

TH

Tiara H.

Hospitality, 1-10 employees

Less than a year

4.0
September 2021

stunning storefronts in no time

Pros

Getting an eCommerce site up and running with Squarespace was very easy. It lets the average user build a polished, professional looking website in less than 30 minutes which can save a lot of time and help keep budgeting costs down.

Cons

One frustrating limitation is that if you host your site on their platform, you cannot really transfer that website elsewhere later on. It keeps the rights to its templates and features so if you decide to leave, you'll likely have to rebuild the whole site from scratch.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

6

AF

Amy F.

Fund-Raising, 1-10 employees

More than a year

5.0
September 2021

packed with business tools

Pros

Squarespace covers almost everything a business owner or blogger could want, from SEO and file uploads to analytics and plenty of other useful features.

Cons

The downside was the cost since it became pretty expensive to run my IT site with everything I needed. Back when I was using it a couple of years ago, it also didn't offer any way to run fundraisers through the website which was something I needed so I ended up moving to another provider.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

8

VB

Victoria B.

Design, 500+ employees

Less than a year

4.0
September 2021

beautiful websites with minimal effort

Pros

Creating impressive websites with Squarespace is really easy and I love how simple the whole process is.

Cons

A few of the features can still feel somewhat complicated when you're just getting started.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

8

Functionality

7

JA

Justine A.

Hospitality, 500+ employees

Free Trial

5.0
September 2021

polished websites and sales tools

Pros

The platform is user friendly. It doesn't take much effort to find what you need to build a website and it also lets you guide purchases, promote your business and give everything a more professional appearance.

Cons

Once the site is live making changes or moving things around can be a bit challenging.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

TC

Trevor C.

Hospitality, 1-10 employees

Free Trial

4.0
September 2021

quick ecommerce setup wins

Pros

Thanks to this tool getting an eCommerce store up and running was very easy. Adding new products is simple and I really like having the option to sell digital products as well as set up subscription services. The learning curve isn't steep at all so it's very beginner friendly and easy to start with.

Cons

The template and theme selection feels a bit limited and the responsiveness could definitely be better. It can also be prone to errors at times. On top of that the payment processing options are mostly restricted to the larger Western payment gateways.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

7

AK

Alyssa K.

Health, Wellness and Fitness, 1-10 employees

Less than a year

5.0
September 2021

stress-free setup and coding-free build

Pros

Squarespace made it easy to set up and run a site. There wasn't much room to make mistakes or accidentally break anything. It handled the technical side for me so I never had to deal with coding or anything overly complicated.

Cons

One area that fell short was the SEO especially compared with other platforms I have used. My website wasn't ranking well and the software didn't offer any suggestions or recommendations to help improve the SEO.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

BM

Bob M.

Professional Training & Coaching, 1-10 employees

Less than a year

5.0
September 2021

Integrations that simplify everything

Pros

Right away, the Google integration and overall usability made Squarespace really pleasant to work with. Having e-commerce, scheduling and Zoom built in has simplified a lot and kept everything in one place.

Cons

The only thing I'd want is a bit more flexibility with fonts inside text blocks.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

A

Anonymous

Computer Software, 1-10 employees

More than a year

5.0
August 2021

beautiful sites with low setup costs

Pros

Building and launching attractive websites with Squarespace is easy and uncomplicated. After the initial setup, even people without a technical background can jump in and update content which really lowers the barrier to getting involved in web design. It also helps cut IT expenses compared with maintaining a self-hosted platform.

Cons

I do wish it offered built-in internationalization for the live site and allowed custom post types. That said the biggest issue is how inefficient the published sites can be. They regularly end up with red Lighthouse performance scores and rely on a huge amount of JavaScript. Even next to other site builders, the performance feels poor and by 2021 standards that is hard to accept. Their documentation tends to put the blame on users for creating inefficient pages, while the company has shown very little urgency around shrinking page size. If performance matters to you and it should, it's worth being extremely cautious before committing to it.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

10

Functionality

9

KL

Kacy L.

Religious Institutions, 1-10 employees

More than a year

4.0
August 2021

simple setup with strong analytics

Pros

Building a blog, moving around the site and making quick updates is very manageable even for someone without much technical experience. Squarespace is also user friendly than a lot of other options because of its drag and drop tools. It also handles electronic forms well which makes it easier to collect opt-ins and it covers the core things you need to run a website. The analytics they provide are also really amazing.

Cons

Using the software can feel pretty confusing at times. I mostly work on it from my MacBook and after enough crashes, I have gotten into the habit of writing content somewhere else before pasting it into the site. Uploading images can also be painfully slow and I have had a hard time with certain text editing and formatting tasks. Oddly enough, the iOS apps seem to perform better but that's not really ideal for the way I work. Overall the editing process doesn't feel very fluid.

Rating Distribution

Ease of use

6

Value for money

7

Customer Support

8

Functionality

7

EB

Elizabeth B.

Public Relations and Communications, 11-50 employees

More than a year

5.0
August 2021

flexible site customization

Pros

Customizing the site for each of our candidates and clients is really easy which makes it simple to tailor every page to fit different needs.

Cons

After the update, editing certain sections became a little more challenging at first although it starts to feel manageable once you spend some time with it. I also wish changing a heading on one page didn't affect that heading style across other pages.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

SO

Sarah O.

Publishing, 1-10 employees

Less than a year

5.0
August 2021

clean design, constant compliments

Pros

I started with one of the built-in templates, changed a few things and people constantly compliment how good my site looks. It feels simple, modern and very user friendly. I only update it every few months and beyond that it doesn't require anything else from me.

Cons

There really isn't much to complain about. I have not run into any problems and have not even needed to contact customer support.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

MM

Mikaela M.

Design, 1-10 employees

More than a year

5.0
August 2021

creative website builder

Pros

As a graphic designer, having a site that looks professional without a lot of hassle matters a lot and Squarespace has been perfect for that since I started my business. Building a website on my own is very simple and the available templates give me a strong starting point while still leaving plenty of room to add my own creative touch.

Cons

it covers everything I need for a professional website. I have been really happy with what the platform offers overall.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

A

Anonymous

Legal Services, 1-10 employees

Less than a year

5.0
August 2021

stylish templates that stand out

Pros

Squarespace really shines when it comes to templates for building a polished website. Compared with other platforms, its designs feel hard to beat and it does an excellent job of helping you present a very modern-looking site.

Cons

When you stack it up against other website builders, the learning curve is a little steeper. Since the platform is so focused on design, there are a few quirks and limitations you have to understand before you can really become confident using it.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9

KEK

Kemal Eddin K.

Philanthropy, 1-10 employees

Less than 6 months

5.0
August 2021

stylish templates and enjoyable setup

Pros

Building a website with Squarespace feels simple and enjoyable. It really helps you create exactly what you need and editing a template to turn it into your own site has been a very positive experience. Even without design skills, it gives you the tools and guidance to put together a website that looks the way you want.

Cons

Customer support has been responsive and helpful and they do their best to assist when needed. The option to switch between templates whenever you want is also a valuable feature.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

JH

Juliet H.

Health, Wellness and Fitness, 1-10 employees

Less than a year

5.0
August 2021

flexible ecommerce options

Pros

Getting the eCommerce side up and running was very easy. It integrates with multiple payment processors, adding new products is simple and it supports both digital downloads and subscription services. Since my business offers a wide variety of products and services, having all of those product types available in one place has been really valuable and convenient to set up.

Cons

The website design side isn't especially user friendly if you don't have a design background. I ended up hiring a designer to build the site for me instead.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

KT

Kevin T.

Consumer Services, 1-10 employees

Less than a year

5.0
August 2021

powerful all in one platform

Pros

Everything is built into one platform which lets a business owner handle and manage the whole business from start to finish.

Cons

There are plenty of templates available but certain features still don't offer much customization.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

DS

Dawn S.

Retail, 1-10 employees

Less than a year

5.0
August 2021

professional site with bigger reach

Pros

After having my website built with Squarespace, I have been really impressed by how polished it looks. The design feels professional, it grabs more attention online and I have noticed a big increase in sales as a result.

Cons

I am still getting familiar with the platform but up to this point it has been pretty simple to use.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

NS

Nick S.

Food & Beverages, 500+ employees

Less than 6 months

2.0
July 2021

Complex CMS limits SEO

Pros

At first glance Squarespace feels like an ideal option for a personal project especially if you don't have any background in web design.

Cons

I wouldn't recommend it to any business that relies on SEO now or plans to use it as a marketing channel in the future. While the CMS itself is simple to work with, the platform is so inflexible that anything beyond very basic SEO tactics is practically impossible.

Rating Distribution

Ease of use

4

Value for money

4

Customer Support

3

Functionality

4