Total 1565 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

62%

4

Stars

31%

3

Stars

6%

2

Stars

1%

1

Stars

1%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

8

GC
Grace C.

Non-Profit Organization Management, 51-100 employees

Less than 6 months

4.0

“powerful website refresh”

Pros

Updating the website is not a hassle and the range of features really helps us share our message with the community. Also it makes it simple for visitors to find exactly what they need.

Cons

I have not run into any real downsides. Switching website providers was a simple process and giving the site a new look made a big difference.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

7

KH
Karissa H.

Apparel & Fashion, 1-10 employees

Less than a year

3.0

“good for basic stores”

Pros

Adding products to the store was the part I appreciated most since that process was very simple. that was pretty much the only thing I really liked about using it.

Cons

The downside is that it didn't integrate with the other software and programs I rely on for my business. It's not very flexible overall and really only feels suitable for simple businesses.

Rating Distribution

Ease of use

6

Value for money

5

Customer Support

6

Functionality

6

EL
Eddie L.

E-Learning, 1-10 employees

More than a year

5.0

“professional sites in minutes”

Pros

After more than five years with Squarespace, I have used it for everything from putting together an MVP before moving on to fully custom websites to launching brand-new sites that look polished and professional in hardly any time. People are always impressed by how the websites turn out and they usually have no idea they only took minutes to build. The platform has kept adding more functionality over the years and their commitment to customer service has been excellent too, with fast responses whenever needed.

Cons

A few parts of moving objects around have not always felt as user friendly as they could be. When there's a huge amount of data on one screen, editing can sometimes be slower than expected. I have also run into a few very minor bugs on rare occasions. Really just nitpicks though it's a wonderful product overall.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

AC
Amatista C.

Marketing and Advertising, 1-10 employees

Less than 6 months

5.0

“Simple setup win!”

Pros

The tutorials and overall simplicity were a huge plus. Compared with other tools we've tried, Squarespace has been by far the most easy to work with. Another thing we absolutely love is the wide variety of templates they offer across the board.

Cons

Even though we really love the templates, I'd still like to see more flexibility when it comes to customization so the designs can feel more unique and tailored to your own style.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

AW
Adam W.

Arts and Crafts, 1-10 employees

More than a year

5.0

“powerful website tools that scale”

Pros

Getting a professional website live with Squarespace is very easy and the platform still gives you plenty of flexibility. There are lots of ways to tailor your workflow, marketing, customer communication orders and more. It's a powerful platform that can keep up as your business expands.

Cons

To really take advantage of what it can do, you pretty much have to move up to a business plan. The basic version feels limited and is not much more than a static one-page site.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

A
Anonymous

Marketing and Advertising, 51-100 employees

Less than a year

4.0

“beautiful templates and simple setup”

Pros

It is simple and using it day to day doesn't take much effort. The site templates look really polished and customizing them is pretty simple since most of it works with drag and drop so there's no need to know code unless you want to make extra tweaks with it.

Cons

At times it seems a bit too limited. Certain assets need awkward workarounds if you want to change them and you're mostly restricted to the options it gives you so it doesn't offer the same flexibility you'd get from something like WordPress. My biggest frustration is that you cannot switch templates on the fly anymore. If you want to make a major design change, you have to create an entirely new site and then contact customer support to move your payment plan over which is a real hassle.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

7

A
Anonymous

Biotechnology, 51-100 employees

Less than a year

5.0

“website building feels effortless”

Pros

Building a website always sounded like a tedious task to me but Squarespace completely changed that impression and has been very easy to use.

Cons

The pricing feels a little steep for someone who doesn't use it regularly and that can make casual users hesitate before trying it and eventually becoming more committed over time.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

LW
Laran W.

Professional Training & Coaching, 1-10 employees

Less than a year

4.0

“flexible scheduling that scales”

Pros

After testing a handful of calendar tools, including the one built into my website platform, I ended up returning to Acuity/Squarespace Scheduling because it was the simplest way to get exactly what I needed done. Another plus is that it offers room to expand as my business grows.

Cons

I am currently connecting it with another platform and it's a bit frustrating that I cannot adjust the font size to match the rest of the elements on my website.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

6

SM
Shannon M.

Design, 1-10 employees

More than a year

5.0

“Liked the layout”

Pros

Putting together a simple personal website with Squarespace is very easy. Its drag and drop tools make designing the pages and arranging the layout really simple.

Cons

Once you want to go beyond the built-in template options, you'll need at least a bit of coding knowledge to customize it further.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

JD
John D.

Retail, 1-10 employees

Less than a year

5.0

“reliable setup for small business”

Pros

Built with small businesses in mind, this has been a really dependable option. I have been using both Square and Squarespace for a few years now and things consistently work without issues. There are a few online features I wish were stronger but for getting a store set up, Square has been excellent.

Cons

On the online and website side, I'd still like to see more choices and broader integrations. It would also be helpful to have additional bulk editing capabilities for products and items.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

AA
Asia A.

Marketing and Advertising, 1-10 employees

More than a year

5.0

“affordable features that deliver”

Pros

Getting this app at such an affordable price has been a huge plus especially with how many strong features it includes. Compared to other website builders, Squarespace gave us everything we needed and even more, all without putting pressure on our budget.

Cons

We really have not run into any problems with the platform. The only thing that would make it even better is having a wider selection of templates to choose from.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A
Anonymous

Design, 1-10 employees

More than a year

4.0

“Strong tool to use”

Pros

Squarespace comes with strong templates which is perfect when you don't want to spend a lot of time tweaking layouts. It makes it possible to build a really polished website in a short amount of time. I also appreciated being able to make custom, proprietary layout adjustments to better fit the specific needs of my site.

Cons

One thing I wish was better is the UI especially when it comes to drag and drop editing. A few of the changes I needed weren't available through the interface so I had to rely on code to make those adjustments.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

A
Anonymous

Computer Software, 11-50 employees

Free Trial

3.0

“clean builder, limited integrations”

Pros

Designing the layout and building the kind of website I want is pretty easy. The interface is simple and the drag and drop setup makes the whole process more manageable.

Cons

Where it falls short is integrations. I needed to connect it to a loyalty program but the API settings didn't support dynamic values so that wasn't possible.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

5

Functionality

5

MP
Maria P.

Design, 1-10 employees

Less than 6 months

5.0

“stylish templates and polished sites”

Pros

Squarespace offers plenty of attractive, user friendly templates that make it simple to build a professional looking website. It's also convenient that you can buy your domain directly through the platform.

Cons

At the time I was using it, I needed stronger ecommerce features and the platform didn't quite handle social media sales connectivity the way I needed it to.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

MF
Mecca F.

Non-Profit Organization Management, 1-10 employees

More than a year

5.0

“versatile and highly functional”

Pros

I have used this website builder for a variety of projects and it has been really versatile every time. It offers a lot of functionality while still being simple to work with and use.

Cons

At times the building blocks feel a bit confusing and I cannot always drag elements exactly where I want them to go.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

10

A
Anonymous

Education Management, 11-50 employees

Free Trial

4.0

“stylish templates and flexible plans”

Pros

Building a website with Squarespace feels very simple and the templates available are really aesthetic too. I also appreciate the wide range of pricing plans if you decide to go premium. It's not just for online stores either since you can also use it for a personal CV or portfolio site.

Cons

I don't have any complaints because I really love it though if you only use the free version, you won't get a custom domain.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

JP
Jessica P.

Broadcast Media, 1-10 employees

Less than a year

4.0

“stylish builder for online sales”

Pros

What I appreciate most about this software is how design-friendly it is. It's simple for pretty much anyone to use, whether they have a design background or not. It also works really well for commerce and handling order processing.

Cons

My biggest disappointment with this software is the limited SEO customization. It just doesn't measure up to WordPress in that area.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

7

A
Anonymous

Media Production, 1-10 employees

Less than 6 months

4.0

“clean design with teamwork perks”

Pros

Its interface has a really clean look and it's also nice that several collaborators can work together on the same website.

Cons

Customizing page layouts can be a little confusing at times which makes certain edits less easy than they should be.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

8

Functionality

8

JB
Joan B.

Education Management, 101-500 employees

Less than 6 months

4.0

“stylish templates and useful features”

Pros

The templates are fun to work with and simple to customize, with interesting designs and features built in. There are plenty of tools available to help people create the kind of website that fits what they need.

Cons

It felt pretty similar to other website builders I have tried so in the end I just stayed with the platform I already knew best.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

7

KJ
Kristal J.

Marketing and Advertising, 1-10 employees

More than a year

5.0

“clients love the editing control”

Pros

Using this product has been amazing overall. It's very user friendly and my clients really enjoy working with it. One thing they especially appreciate is being able to make their own edits whenever they need to.

Cons

There's still room to add more design elements and it would be even better if the premium templates offered to clients were designed at a higher level.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10