Squarespace Reviews
Total 1565 reviews
4.5
All reviews are from verified customers
Rating Distribution
5
Stars62%
4
Stars31%
3
Stars6%
2
Stars1%
1
Stars1%
Satisfaction score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
8
Design, 1-10 employees
More than a year
“drag and drop website win”
Pros
Building pages with the drag and drop tools is really easy and Squarespace is incredibly simple to learn and use. I'd definitely recommend it.
Cons
Nothing negative comes to mind right now. I have even been recommending it to all of my clients for their website needs.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Religious Institutions, 1-10 employees
More than a year
“quick to learn and manageable”
Pros
Squarespace is pretty easy to use. Anyone with even a bit of tech knowledge will probably find it easier to use than many other website builders. I only started using it within the last year during the pandemic to help coworkers manage their workload and learning how everything works has felt very doable.
Cons
A few features have been confusing when it comes to figuring out where or how to edit them. One example was the red banner at the top of the page which took quite a while to track down because it wasn't located in the usual place. With most elements, you can just hover over them and click edit but that banner doesn't work that way so it threw me off a bit. My colleague eventually figured out where it was.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
8
Functionality
7
Education Management, 500+ employees
More than a year
“sleek templates and flexible builder”
Pros
Building a semi-custom website with Squarespace is very easy thanks to its drag and drop editor. The included templates are also a really strong starting point and make the whole setup process much easier.
Cons
One downside is that the editor can get extremely slow depending on the computer you're using. That becomes frustrating during editing since frequent freezing can really hurt your productivity.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Consumer Services, 1-10 employees
More than a year
“beautiful templates that still work”
Pros
Having access to such polished templates made it simple to collaborate with someone on my website design. Now, six years later, I can jump in on my own and handle updates or make changes without too much trouble, even as someone who is not very technical.
Cons
If I had to point out a downside, it would be that the platform offers so much flexibility and so many features that I do not really know how to take full advantage of all of them. I could definitely use it for Dummies guide, lol!
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Retail, 11-50 employees
Less than a year
“beautiful design, limited sales focus”
Pros
The design tools are excellent and they really help you build a site that feels polished and appealing for both potential and existing customers.
Cons
It didn't feel geared enough toward selling and it came across more as a platform for displaying a portfolio or telling a brand story than driving sales.
Rating Distribution
Ease of use
6
Value for money
5
Customer Support
6
Functionality
6
Design, 1-10 employees
More than a year
“quick website launch”
Pros
Getting a website online with this software is a really good option when speed matters and you do not need the design to match a very specific vision. It works especially well for putting together a site quickly without a lot of hassle.
Cons
The downside is that you are limited to a fairly small set of templates and they do not offer much flexibility or customization. If you want more control, you usually need to hire a Squarespace developer which adds to the cost. On top of that it charges extra for additional functionality elements.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Computer Software, 11-50 employees
More than a year
“all in one tools that just work”
Pros
I find it simple and things like buying a domain, using the logo maker, searching for images and building forms were all very easy. Everything seems accessible and I didn't need any coding knowledge to make it work.
Cons
With more thoughtful UX, I think the advanced features could be offered in a way that feels less overwhelming. It's also pretty easy to accidentally end up with too many fonts and colors once custom changes start creeping in. A prompt like, Are you sure you want to color outside the lines here? could help. That kind of design logic is where you start needing a professional and the whole point of software like this is to delay needing that help for as long as possible.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
9
Biotechnology, 500+ employees
More than a year
“Good value for price”
Pros
Getting a website up and running with this product is very easy and the variety of templates works well for all kinds of site styles. You can put together a professional looking website even without any web design or programming background. The pricing is also more reasonable than competitors like Wix which makes it even more appealing. Having 24/7 support available is a big plus too.
Cons
The only thing I wish it included is a website domain email account with the personal website package since some competing services already provide that.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Marketing and Advertising, 11-50 employees
Less than a year
“client-friendly website handoff”
Pros
One of the biggest advantages of Squarespace is how easy it is for my clients to manage once I hand a website over to them. In most cases, they can handle their own content updates without needing much help. It also saves me time as a web developer. I can build and launch a simple brochure‑style site with little to no coding involved.
Cons
It does have limits when it comes to certain kinds of functionality especially anything that depends on server-side programming. That said to be fair it never really presents itself as a platform for building complex web applications.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Marketing and Advertising, 1-10 employees
Less than a year
“refreshing drag and drop builder”
Pros
Its biggest advantage is how user friendly it feels. The drag and drop builder is especially refreshing and makes creating pages much more approachable.
Cons
One downside is that some tools in the drag and drop editor feel a bit limited. When I want to make a small adjustment, I have to go back into the full menu for the item I placed instead of getting a quick pop-up option which can be a little inconvenient.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
8
Functionality
7
Business Supplies and Equipment, 11-50 employees
Free Trial
“customizable templates with plenty of options”
Pros
Squarespace offers templates tailored to the kind of website you're building. They're simple to customize and come with lots of design blocks and options to choose from.
Cons
It took me a little time to get used to because it works a bit differently from some other platforms I have used but overall it was still fairly easy to learn.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
8
Functionality
8
Non-Profit Organization Management, 1-10 employees
More than a year
“fantastic templates and flexibility”
Pros
Getting a site updated and customized with Squarespace has been incredibly easy. I came in with zero coding or web development experience and it handled all of my worries with user friendly templates and plug-and-play features that made editing, changing things and adding new functionality feel simple.
Cons
At this point I still have not come across any feature that doesn't work well for our team or organization.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Consumer Goods, 1-10 employees
Less than a year
“website editing feels effortless”
Pros
Building and updating my own website is less intimidating than it ever used to. Making changes, editing pages and keeping the site current is very easy too and the platform has been excellent overall.
Cons
Even though the platform is user friendly, I still run into limitations with the preset dimensions and other restrictions that come with using a hosted website builder.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Arts and Crafts, 1-10 employees
More than a year
“professional site without a designer”
Pros
My site comes across as very polished and professional. A lot of people have complimented it and assumed I hired an expensive web designer, when in reality I built it myself. I do not know much about web design so I was relieved that Squarespace was not too difficult to learn.
Cons
One limitation for me is that the shopping cart does not support shipping options in Thailand. I have not been able to set up shipping fees based on the local shipping companies available here which makes that feature much less useful right now. I really hope they fix this soon. Another issue is with page design customization. It does not let me set different colors, font styles or font sizes for individual pages. When I change one, it updates across every page. I am using a free template so that may be part of the reason.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
7
Functionality
7
Marketing and Advertising, 11-50 employees
Less than 6 months
“stylish templates and quick launch”
Pros
There's a wide range of website templates available and it lets you build your own site without needing to code. Getting the website live is also very simple and fast.
Cons
Customizing the site can be a little frustrating when I am trying to make it look exactly the way I want.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Education Management, 51-100 employees
Less than a year
“highly recommend for businesses”
Pros
I'd definitely recommend this software to business users. It has been a really great option overall.
Cons
The monthly fee is my only small complaint. It's not expensive but I'd prefer having the option to pay once a year instead.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
10
Broadcast Media, 1-10 employees
More than a year
“polished sites at fair pricing”
Pros
Nearly everything I have wanted to build in Squarespace has been fairly simple to put together. Whenever I got stuck, I could usually find a YouTube tutorial that showed me exactly how to do it. The finished websites look polished on both desktop and mobile and the cost to build them is pretty reasonable. It's also nice that you can turn your site into a transactional one and the fees for that feel fair.
Cons
Since I am not especially tech-savvy some features do take a more detailed online tutorial to recreate something I have seen before. That said it's still something I have been able to figure out in the end.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Publishing, 1-10 employees
More than a year
“stylish templates and strong commerce”
Pros
Designing a website with Squarespace is very easy which is the part I like most. The video tutorials are really helpful and they answer almost all of the questions I run into. Being able to build an online store and sell my products is another big plus. The template designs are excellent as well especially if you're just getting started with website creation. I also really like the Commerce area for managing orders since it's very simple to work with.
Cons
Mailchimp integration has been disappointing when it comes to my email campaigns and the email tools built into the platform don't give me enough flexibility compared with other outside providers. I also struggle quite a bit when trying to move text blocks, images and other elements into the correct order which makes the process feel complex. An undo button would really help so I could quickly reverse my last step.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
8
Functionality
7
Leisure, Travel & Tourism, 1-10 employees
More than a year
“stylish templates and simple editing”
Pros
After trying a handful of website builders, Squarespace has been one of the easiest ones to work with. The templates look fantastic and it doesn't take much to customize and adjust them to match your own style.
Cons
The downside is the price since it's fairly expensive compared with other similar services like Wix.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
8
Functionality
10
Sports, 11-50 employees
More than a year
“clean website builder”
Pros
Building a professional website with Squarespace is really easy. The content management side was also simple to figure out and navigating and editing everything didn't take much effort.
Cons
One thing I struggled with was trying to add a table to organize text. I ended up going into the source code to build and edit it instead. I am fairly tech-savvy so it was surprising that I couldn't find a simple way to create a table, even though I assume the option must exist somewhere.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10