Squarespace Reviews
Total 1565 reviews
4.5
All reviews are from verified customers
Rating Distribution
5
Stars62%
4
Stars31%
3
Stars6%
2
Stars1%
1
Stars1%
Satisfaction score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
8
Publishing, 1-10 employees
Free Trial
“clean website builder for business”
Pros
Thanks to its content management system, building an online presence for a business become very easy. The text editor is also simple to use so updating the site doesn't require any coding knowledge. It's also modular which makes it convenient to add or remove features whenever needed.
Cons
Its flexibility and customization options are fairly limited. If you want deeper control over your site, you'll probably need to go with another platform. Moving away from it is also a tedious process and that tends to remain the case.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
8
Functionality
7
Legal Services, 1-10 employees
More than a year
“simple way to keep sites current”
Pros
Keeping our organization's website updated is easy with this user friendly software and it makes staying current a lot less of a hassle.
Cons
Nothing come to my mind!
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Marketing and Advertising, 1-10 employees
Less than a year
“beautiful layouts and fantastic support”
Pros
As a photographer and marketer, coding has never been my strong point and even though I have always wanted to learn, I simply don't have the time. That's exactly where Squarespace has been a huge help. The biggest compliment I can give it is how simple it is to use. The templates look polished and visually appealing and for the price, you get a lot included. It feels like a safe, enjoyable way to build your own website. On top of that the customer support is excellent and I love everything about it.
Cons
I don't have any complaints at all. I mean that sincerely. Having a website is incredibly valuable and for someone like me who is short on time, it's been so helpful to have software that is simple, attractive and effective for bringing in more potential clients. It works quickly, keeps adding new templates and gives you full customization options. I genuinely think it's amazing.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Retail, 1-10 employees
Less than a year
“Perfect product displays”
Pros
My product photos looked fantastic on the site. I got a lot of compliments about how attractive my products appeared, largely because of the way Squarespace presented them on the website.
Cons
One frustrating issue was that the photos wouldn't stay in the order I arranged them. The sequence would often change on its own and sometimes a weaker image ended up as the main product photo online. I also felt their customer support fell short of the level I was expecting.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
6
Functionality
8
Design, 1-10 employees
More than a year
“beautiful templates and quick setup”
Pros
Squarespace comes with really beautiful templates and the drag and drop builder makes it simple to put together an attractive website. It feels very plug-and-play so almost anyone can get a site up and running pretty quickly.
Cons
At the same time true customization is pretty difficult, if not impossible, within the template system. Even when using a blank page, you still have to build everything from a fairly limited set of content blocks.
Rating Distribution
Ease of use
6
Value for money
8
Customer Support
8
Functionality
7
Design, 1-10 employees
Less than a year
“customization options are reliable”
Pros
It is very user friendly and it didn't take long to understand how everything works. I am able to customize the templates with CSS and then pass the site over to a client, confident they can handle the basic updates themselves. The built-in templates also look fantastic and provide a really strong foundation to build from.
Cons
A few templates miss very basic functions, such as being able to navigate backward or forward between older and newer blog posts. I'd really like to see more consistency across templates or at least clearer explanations of which features are included with each one.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Computer Software, 1-10 employees
Less than a year
“Decent for website building”
Pros
Getting a website designed with this software is pretty easy. You can pick a template, swap out the images and text and make it fit your own style without much trouble. It's really simple to get going.
Cons
Once you want a custom design that isn't already built into the theme, it takes a lot more work. Even small tweaks can require coding knowledge and after adding something, getting the placement and alignment right can turn into a pretty big task.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Marketing and Advertising, 1-10 employees
Less than 6 months
“fantastic tools for branding”
Pros
Squarespace is the best choice for building a website for a personal brand or business. The platform is user friendly, easy to use, not expensive at all and it comes packed with plenty of useful tools.
Cons
The only downside is that there isn't a free plan although the pricing still feels quite reasonable.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Higher Education, 51-100 employees
Less than a year
“secure platform with design limits”
Pros
Considering everything the platform includes, you get quite a bit out of it and it works reliably and securely with Google as well as other essential tools.
Cons
At a certain stage the limited options for external customization become a real obstacle, particularly when it comes to design flexibility.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
6
Functionality
5
Photography, 1-10 employees
More than a year
“beautiful templates with flexibility”
Pros
Designing professional websites with Squarespace has been possible for me without needing any coding skills. I have built 4 sites with it and still manage 3 today. The templates make picking a website style simple, while still giving plenty of room to customize the final look.
Cons
One thing I have noticed is that templates are split into different families and each family comes with its own set of features. I'd prefer it if every template offered the same customization options and functionality across the board.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Design, 1-10 employees
Less than 6 months
“popular and unique website builder”
Pros
Squarespace is widely used and it's very simple to work with. It also feels really distinctive compared to other platforms. The whole website experience is quite different and I am really happy with it.
Cons
It's a really nice website Overall although a few little bugs do bother me from time to time. I am hoping those get improved soon but aside from that, I still love it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Warehousing, 1-10 employees
Less than a year
“mobile payments made simple”
Pros
Being able to accept customer payments directly from my smartphone is a huge plus. It was also quick to pick up and easy to use.
Cons
Every now and then, I run into an issue where a customer's payment doesn't go through and that can be pretty frustrating.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Retail, 500+ employees
Less than 6 months
“stylish templates but pricey”
Pros
Squarespace is pretty easy to work with and it comes with a wide range of attractive templates. The overall design quality is much more modern than a lot of competing platforms and it works well whether you're building a blog, a portfolio or an online store.
Cons
Cost is quite high. They also push you into buying your domain through them and moving data over from a previous site or transferring an existing domain isn't very convenient.
Rating Distribution
Ease of use
6
Value for money
5
Customer Support
6
Functionality
6
Writing and Editing, 1-10 employees
Less than a year
“Pretty easy to work with”
Pros
Getting a website up and running with Squarespace took hardly any time. The templates look really polished and the platform is simple to work with even if you have little or no web design experience.
Cons
The downside for my business was the cost. I get that the convenience and user friendly setup are part of what you pay for but the site just wasn't bringing in enough revenue to make the price feel worthwhile.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
8
Functionality
8
Entertainment, 1-10 employees
Less than a year
“flexible editing and media tools”
Pros
Editing pages is easy and uploading videos works really well. Also it is simple to swap out or rearrange pages, photos and many other elements across the site.
Cons
The pricing feels like it should be lower for basic users and the template selection is pretty limited. Unless you hire a web developer, there isn't much freedom to create a style that feels fully your own.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
8
Functionality
7
Marketing and Advertising, 11-50 employees
More than a year
“stylish templates with flexibility”
Pros
Squarespace offers modern, user friendly templates that still deliver a lot of the functionality you'd expect from a custom-built site. Even though you're working within a template, there's still plenty of room to personalize and customize the site the way you want.
Cons
At times it doesn't cooperate very well with third-party plug-ins. A few features can also be a bit tricky to fine-tune in the beginning but with some patience, everything comes together nicely in the end.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
10
Functionality
9
Hospitality, 11-50 employees
More than a year
“user friendly site editor”
Pros
Right from the start this software has been very user friendly. Our spa's website looks fantastic and making edits to anything on the site is simple.
Cons
I don't have any complaints about this software. It's user friendly, easy to navigate and that's exactly what I love about it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mental Health Care, 1-10 employees
More than a year
“clean site setup and templates”
Pros
Building a professional, functional website with Squarespace was possible even without much prior knowledge which was a huge plus for me. There's also a wide selection of templates available so it was nice to have plenty of designs to choose from.
Cons
Once you pick a template, there's only so much you can customize so the design flexibility feels somewhat limited. A few of the templates I liked most were geared toward online store customers, while our website only needed to provide information and advertising.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Environmental Services, 500+ employees
Less than a year
“simple setup and convenient payments”
Pros
Squarespace is very easy to use and using it doesn't take much effort. Also it makes payments really convenient and hassle-free.
Cons
Every now and then, it freezes up and it can take a minute before it starts working properly again.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Leisure, Travel & Tourism, 11-50 employees
Less than a year
“Ideal tool for building sites”
Pros
Building pages in Squarespace is pretty easy. The drag‑and‑drop tools are very user‑friendly. Compared with Gutentor on WordPress which seems confusing, slow and hard to navigate this one is much more pleasant and simple to work with.
Cons
The pricing is the part that gives me pause. It makes sense for a medium-sized business but for a small business or one that only operates seasonally, it can be a lot harder to justify which is the situation for another one of my clients.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
10