Squarespace Reviews
Total 1565 reviews
4.5
All reviews are from verified customers
Rating Distribution
5
Stars62%
4
Stars31%
3
Stars6%
2
Stars1%
1
Stars1%
Satisfaction score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
8
Publishing, 1-10 employees
More than a year
“clean templates and polished websites”
Pros
Squarespace is a very decent tool thanks to its high-quality templates and drag and drop editor. You really don't need technical knowledge or strong design skills to put something together that looks polished. The preset styling in the templates helps even a basic site come across as clean and elegant. It's also simple to add SEO titles and tags, connect email marketing tools and integrate things like Google AdSense and other plugins. For everything that's included, the pricing is quite reasonable, even if it may be a little higher than some other CMS platforms.
Cons
One limitation I have run into is that it doesn't offer as much customization as platforms like Wix or Weebly. There are times when I only want to shift a small element slightly but the block-based layout often doesn't allow that level of control. On the other hand, it tends to be very stable, with few if any bugs, whereas Wix and Weebly have given me some odd errors at times.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Entertainment, 1-10 employees
More than a year
“stylish sites with creative freedom”
Pros
This is easy to use and the sample websites are especially helpful for sparking ideas when you're building your own. It gives new users a clear sense of what's possible. There's also plenty of room to add personality and flair so the final website can look polished and professional while still reflecting your own style and attitude in the design.
Cons
The pricing can become expensive if you need the full set of features or plan to sell products through the site. That said you generally get what you pay for and most free website builders just don't offer the same level of features, flexibility or extra touches.
Rating Distribution
Ease of use
8
Value for money
6
Customer Support
8
Functionality
6
Media Production, 51-100 employees
Less than a year
“beautiful templates, quick setup”
Pros
Getting started with Squarespace was the biggest advantage for me. It comes with a wide selection of polished, attractive templates so putting together a professional looking website only takes a few minutes, even without any web development background.
Cons
My only complaint is that it doesn't include a template specifically for social media websites. That would be a really useful option to have.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
7
Functionality
7
Education Management, 1-10 employees
More than a year
“shopping made simple”
Pros
Ordering food and other items through this product has been really easy. It has made shopping much more convenient and simple to handle.
Cons
At times the software feels a bit slow while processing and refreshing the page can occasionally cause you to lose your progress.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Information Technology and Services, 1-10 employees
More than a year
“all in one website toolkit”
Pros
It covers just about everything you'd want for managing your online presence in one place so it's hard to be disappointed. It takes care of online selling, custom email addresses and even something as simple as running a blog page. The website builder is great overall though slightly confusing at times but nothing serious enough to ruin the experience. It also includes the security features you'd expect which helps keep your site protected from attackers and scammers.
Cons
A few of the premium features feel like they need a starter-tier option instead of being offered in an all-or-nothing package. The calendar feature is one example where that kind of entry-level plan would be really useful.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Retail, 51-100 employees
Free Trial
“perfect for small business sites”
Pros
Squarespace gives anyone a place to build and design a website for just about any purpose. It's especially valuable for small businesses that want a polished online presence.
Cons
If you're completely new to website building, you might still need a little guidance at first but their IT team is always ready and willing to help.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Marketing and Advertising, 1-10 employees
More than a year
“affordable website builder for small business”
Pros
Getting a professional site up and running with this product was pretty easy. Even without much prior experience, we were able to set everything up, make it look polished and do it without spending a lot of money. The email marketing tool is also simple to work with. Overall it includes all the core website features a small business would typically need.
Cons
The one downside is the limited customization. The template-based approach definitely helps keep things user friendly but you're mostly restricted to working within those templates. If you have a background in design software, that can feel a bit limiting and frustrating. The templates do look very nice although sometimes the final result can still feel a little too templated.
Rating Distribution
Ease of use
8
Value for money
6
Customer Support
8
Functionality
6
Marketing and Advertising, 1-10 employees
More than a year
“frustrating site builder to use”
Pros
this software was a big disappointment. Without video tutorials, most people and even someone with experience like me would struggle to build a website with it.
Cons
After working as a Small Business Consultant and using around six different website platforms, this has easily been the hardest one to deal with. I couldn't even get the page sizing right without stopping to watch a video which definitely doesn't match the claim of being user friendly. In the end, I advised my client to move to a different platform.
Rating Distribution
Ease of use
3
Value for money
4
Customer Support
4
Functionality
3
Banking, 500+ employees
Less than a year
“fantastic templates and website tools”
Pros
Building a website is really easy with Squarespace. It comes with all the tools needed to get started and there's a strong selection of templates to choose from. After picking one, you can customize the content however you want to match your specific needs.
Cons
The tools, features and options are very user friendly. I was able to design a website with this builder without running into any drawbacks or technical problems.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Computer Software, 11-50 employees
More than a year
“simple setup with lots of help”
Pros
It's simple to understand, simple to put into practice and there's a huge amount of documentation available. There are also plenty of YouTube tutorials which makes getting past the learning curve much easier.
Cons
At times some plugins are a bit tricky to work with. And if you're aiming for something highly customized, you'll need to know at least a little coding or be willing to learn it.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Marketing and Advertising, 11-50 employees
Less than a year
“ideal for startup sites”
Pros
This has been a really good option for getting a startup business off the ground. There are plenty of themes and plugins to choose from which makes putting a site together much more convenient.
Cons
The biggest limitation shows up when you want to create a more complex website since the platform can feel restrictive. For that kind of project, I'd probably recommend using WordPress or Magento instead.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
9
E-Learning, 1-10 employees
Less than 6 months
“stylish templates and polished design”
Pros
It can help you build a fantastic-looking website with a very polished feel. The design templates are strong and the overall design approach is thoughtfully put together which makes it easier to create a site that looks really impressive. There is a bit of a tradeoff though...
Cons
That tradeoff is flexibility. The platform has some limitations when it comes to customizing the design however you want and because certain rules are there to preserve the visual style, you do not get complete freedom to drag and drop elements wherever you want.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
Education Management, 500+ employees
More than a year
“stylish builder for beginners”
Pros
Building a website with Squarespace feels very approachable especially for someone who doesn't know how to code. The interface is polished and user friendly and there are plenty of design choices to match the look and style of whatever you want to promote or showcase.
Cons
Its pricing was the part I didn't care for. A lot of the better features were locked behind upgrades so I had to pay more to get the options I wanted. Compared with free website builders like Wix or WordPress, it didn't feel like the best value.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Events Services, 101-500 employees
More than a year
“flexible website building without code”
Pros
Building a site with Squarespace has been really easy and the part I like most is being able to add features to my website without needing any coding knowledge.
Cons
The downside is that some features and functions feel limited. There were a few things I wanted to include on my website that the available templates just couldn't support.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
9
Marketing and Advertising, 1-10 employees
More than a year
“professional design with mobile editing”
Pros
The fonts and overall website design have a really polished, stylish feel. The templates look professional especially compared with other platforms I checked out that either felt too childish or were overly complicated to set up. Another thing I appreciate is being able to handle most edits right from the app instead of needing to be on a laptop all the time.
Cons
One thing that does bother me is not really having full ownership or control over everything built on the website. A lot of software companies seem to be getting more political and making decisions that can feel illogical at times. My team and company are not involved in anything political but it still stays in the back of our minds that at some point we may need to move away from Squarespace because they hold too much power over the website and servers. It can feel like all it takes is a new CEO with certain views or even a social media issue that spirals without accountability and a company's online presence could be put at risk. What we do is not controversial at all but we have seen other marketing firms run into strange problems like that with Squarespace and similar competitors. As our business grows and becomes more profitable, the long-term plan is probably to separate from it because of that lack of control over our own website and servers.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
8
Functionality
7
Marketing and Advertising, 51-100 employees
Less than a year
“good for first-time site building”
Pros
Squarespace works well for someone who needs to create a website without having any prior experience.
Cons
It's a CMS that comes at a higher price while offering fewer features.
Rating Distribution
Ease of use
6
Value for money
5
Customer Support
6
Functionality
5
Medical Practice, 11-50 employees
More than a year
“fantastic template builder”
Pros
Creating pages with the templates is really easy and putting them to use is very user friendly.
Cons
I just wish the template search worked better and made it easier to find the right options.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Photography, 1-10 employees
More than a year
“flexible templates and strong business tools”
Pros
Running three Squarespace sites for my photography and multimedia businesses plus one for my personal artist portfolio has given me plenty of time with the platform and it has definitely gotten better over the years. The template selection has improved a lot and there's much more room creatively than there used to be. One of the biggest benefits is that you're not locked into a template as-is since you can tweak the design and even add custom CSS when you want more advanced customization. There are also lots of third-party plugins available if you don't want to build those changes yourself which can take the already good starter templates even further. On the business side, Squarespace includes built-in SEO along with marketing features like newsletters, a scheduling calendar for client appointments if you run a service-based business and e-commerce options with very well-designed online store templates.
Cons
One thing that still seems limiting is how much the selling side caters mainly to English speaking and North American businesses. If your company is outside the US, there still isn't a built-in way to accept many local payment gateways for selling products or services. In a lot of EU countries, customers prefer paying through their local bank payment systems instead of using credit cards. Compared with some other website builders, that missing option stands out because being able to turn on local payment gateway support directly within the platform is still not something it offers out of the box.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Hospitality, 1-10 employees
Free Trial
“powerful website builder”
Pros
Starting out as a beginner I picked Squarespace because it looked simple to use and it quickly became clear that the platform is also very capable. The interface made it easy to build a really impressive website that works well across different platforms. Overall it's a very good tool.
Cons
The only downside is that the monthly cost for a basic website sits at the higher end of the pricing range.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Writing and Editing, 1-10 employees
Less than 6 months
“handy website tools on the go”
Pros
Being able to manage and update my website while I am out and about is something I really appreciate with this app. I have not made use of every business or sales feature since I am selling content rather than physical products but the analytics tracking is still very useful. The marketing tools are convenient too and they're simple to work with.
Cons
From time to time, I ran into issues when trying to make updates to my site from my phone. I have also come across other apps that are completely free and handle what I need just as well.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
6