Squarespace Reviews
Total 1565 reviews
4.5
All reviews are from verified customers
Rating Distribution
5
Stars62%
4
Stars31%
3
Stars6%
2
Stars1%
1
Stars1%
Satisfaction score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
8
Transportation/ Trucking/ Railroad, 500+ employees
Less than a year
“powerful site builder and hosting”
Pros
Building a site with Squarespace is very easy. The default options are excellent right out of the box, customization is simple and it comes with plenty of features. The domain hosting has also been amazing and reliable.
Cons
The only thing I'd really want is a lower price point especially with more features included in the lower-tier plans. Domain names can also get pretty expensive.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
8
Marketing and Advertising, 11-50 employees
More than a year
“fantastic templates and customization”
Pros
Anyone who spends time on YouTube has probably come across Squarespace and there's a reason it's so well known. I really enjoy using it. Getting a site set up is simple and the platform is very user friendly. There are also plenty of services and plugins available that make customizing your website easy.
Cons
The only real downside I'd mention is that the templates are so polished that a lot of people barely change them so you end up seeing many websites that look almost identical. That said I cannot really blame it for that.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Entertainment, 51-100 employees
Less than a year
“frustrating blog layout issues”
Pros
It was easy to set up my site and run as you don't need developer-level skills to build it out or keep it maintained.
Cons
The interface can be pretty frustrating at times. I use the blog feature a lot and sometimes moving one block ends up throwing off the entire layout, with the only practical fix being to roll the post back to an earlier version. On top of that the missing collaboration option for blog posts makes working with a partner feel unnecessarily slow and difficult.
Rating Distribution
Ease of use
4
Value for money
4
Customer Support
6
Functionality
4
Electrical/ Electronic Manufacturing, 11-50 employees
More than a year
“flexible sections and quick setup”
Pros
Getting a website up and running was really easy and the section layout options give me enough flexibility to build the page the way I want.
Cons
Resizing can be a bit tricky at times but it's still manageable to work through.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
8
Functionality
8
Photography, 1-10 employees
More than a year
“clean designs and reliable performance”
Pros
Using Squarespace has been incredibly easy to use. It consistently runs really well and the biggest win for both me and my clients is how editable every design is while still looking very clean. A lot of websites end up feeling cluttered but their layouts stay simple, polished and organized.
Cons
They recently changed the way each website is edited and that definitely created a bit of a learning curve for us. Still, our team took the time to work through it and whenever we hit a wall, their support was quick to help.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
9
Design, 1-10 employees
Less than a year
“stylish templates and beginner friendly”
Pros
Squarespace has built a strong presence with its marketing especially on YouTube and that's actually what introduced me to web design in the first place. The platform is very user friendly which made getting started feel approachable. Its templates are on par with Wix and the two really feel like strong competitors in the website builder space.
Cons
I do wish there were more customization options since the template system can feel a bit restrictive.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Design, 1-10 employees
More than a year
“beautiful site without coding”
Pros
As someone who doesn't build websites professionally, I was still able to put together a really polished-looking site without needing much technical knowledge or experience.
Cons
Every now and then a few parts feel less user friendly than they should be and can take some digging to locate. While editing pages, it isn't always obvious where I am supposed to go right away. That said to be fair, that's probably pretty common with a lot of more complex platforms.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Public Relations and Communications, 11-50 employees
More than a year
“clean design with useful integrations”
Pros
The clean design really stands out and the user experience and interface seem user friendly overall. Also it integrates well with popular e-commerce tools which adds a lot of value.
Cons
Getting comfortable with the navigation took some time and setting up a drafting and posting workflow wasn't immediate because some of the terms used aren't especially user friendly.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Government Administration, 500+ employees
Less than a year
“fantastic ecommerce site builder”
Pros
Squarespace feels like one of the simplest ways to build a website. I have especially enjoyed the ecommerce tools, including more advanced features like sending emails to customers about abandoned carts.
Cons
There's nothing major to complain about. Every now and then though, editing an existing page or adding new content can be a little tricky.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Information Technology and Services, 1-10 employees
Less than 6 months
“user friendly website launch”
Pros
It is easy to use and even showing end users how to use it doesn't take much effort. The platform is very user friendly and the guides are well written, with some of them even including video walkthroughs. I'd absolutely recommend it to anyone who wants to launch a website with e-commerce features quickly, without dealing with the hassle of maintaining web software.
Cons
The promotional tie-in with Google Workspace was a bit confusing and I had to contact support to sort things out but it wasn't a major issue.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
10
Hospitality, 500+ employees
Less than a year
“stylish builder with polished UX”
Pros
Compared with Wix and Weebly, Squarespace feels much more visually creative and engaging. The builder interface is also simpler to move around in, without as many awkward UX issues or little stumbles.
Cons
The pricing starts to feel a bit steep once you begin adding extra features. They do tend to nickel-and-dime you when it comes to add-ons.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Media Production, 1-10 employees
More than a year
“stylish templates for small teams”
Pros
Even people with limited design skills can put together something polished with Squarespace. The templates are simple to customize and being able to add attractive assets makes it a strong option for small teams or solo users who want to build a site they can actually feel proud of.
Cons
That flexibility really only goes as far as the built-in templates though. If you want something genuinely one-of-a-kind, it probably won't get you there. It's often pretty obvious when a site was made with it which isn't automatically a bad thing but the final result usually doesn't feel especially unique.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
9
Civic & Social Organization, 1-10 employees
More than a year
“user friendly site builder”
Pros
Starting out with no web design experience, I was still able to build my site without much trouble using Squarespace. It feels very user friendly and made the whole process simple for me.
Cons
One thing I don't like is the limited control over using different fonts across the website since I have to go back and modify the core three fonts each time.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Design, 1-10 employees
Less than a year
“polished sites with no hassle”
Pros
With Squarespace, it's really difficult to end up with a bad-looking website. The platform is simple enough for just about anyone to use and the design looks polished right away without much effort.
Cons
The price is definitely on the high side. When you compare it with other platforms that are free, the monthly fee can be tough to justify but if you want something professional, simple and don't have much time to spare, it's a great fit.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Marketing and Advertising, 1-10 employees
More than a year
“helpful support and quick setup”
Pros
It was easy to launch everything and it works with GoDaddy, even if the integration isn't completely smooth since that's where our site was hosted before. The customer support has also been excellent.
Cons
Reworking the templates can be a bit frustrating at times. Some template sections are marked as required which can limit how much you're able to customize them for your specific needs.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
6
Design, 1-10 employees
More than a year
“stylish portfolio builder”
Pros
My personal portfolio runs on Squarespace and the platform has been really simple to work with. There are plenty of design options available which makes it easy to give the site a polished, stylish look.
Cons
After using it for a few years, it seems like most of the updates have focused more on layout changes than on adding functionality that would help users expand and develop more advanced website features.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Law Practice, 51-100 employees
Less than 6 months
“polished sites for beginners”
Pros
It gives your site a very polished, professional appearance which is especially helpful if you're not a very technical or design-savvy user.
Cons
One downside is that the websites built with it can sometimes come across as a little too templated or cookie-cutter.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
Marketing and Advertising, 1-10 employees
More than a year
“stylish templates, reliable hosting”
Pros
The templates look polished, customization is flexible when adding code and it stays very low maintenance for small businesses.
Cons
I don't have any complaints. I have hosted my own website here, along with many client sites, for nearly 10 years.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Non-Profit Organization Management, 1-10 employees
More than a year
“clean platform with stellar support”
Pros
After years of juggling GoDaddy and WordPress, moving everything over to Squarespace was such a relief. The platform looks modern, visually appealing and very user friendly. I run a media and video production nonprofit and our website needs have changed almost every year since 2013 as the way people interact with online content keeps shifting. I spent a long time trying to constantly adjust our site to keep up but it made that whole process feel much more organized. It gives me the simple core website I need Right now while still offering plenty of customization options when I want to expand, without the risk of breaking the entire site like I did many times with WordPress. I moved both our .com and .org sites from a WordPress setup on GoDaddy and I couldn't be happier with the support Squarespace provided during the transition. Their customer service was incredibly helpful in making sure everything lined up properly.
Cons
One thing on my wish list is a bigger template selection, maybe 15 to 20 more options especially ones built specifically for video galleries. Since my organization centers around storytelling through video, I would really love a template designed for collecting and showcasing videos in a more intentional way. Right now I can make a photo gallery or blog work and adapt it for that purpose and it does the job well enough but I'd still prefer a template that is truly video-focused by design.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Education Management, 1-10 employees
Less than a year
“beautiful templates and simplicity”
Pros
The templates are beautiful and the platform is very simple and easy to use. Even though a competitor costs only half as much, I am still satisfied with Squarespace overall.
Cons
The biggest downside is the price. It's costing me twice what a competitor charges and some important features are locked behind the cheapest plan. Because of that, I have had no real option but to upgrade to a more expensive package.
Rating Distribution
Ease of use
8
Value for money
6
Customer Support
8
Functionality
6