Squarespace Reviews
Total 1565 reviews
4.5
All reviews are from verified customers
Rating Distribution
5
Stars62%
4
Stars31%
3
Stars6%
2
Stars1%
1
Stars1%
Satisfaction score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
8
Professional Training & Coaching, 51-100 employees
More than a year
“beautiful websites for anyone”
Pros
Building a really professional website doesn't take a massive amount of time, energy or technical skill with Squarespace. It puts a professional looking site within reach for pretty much anyone.
Cons
At the same time, it can feel a bit limiting if you don't have more advanced technical knowledge. If you can write custom code, you can tweak almost anything but people choosing it for simplicity will probably run into certain missing features or functionality.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Marketing and Advertising, 1-10 employees
More than a year
“flexible pages without coding”
Pros
Making a fully functional websites in Squarespace is very easy thanks to the drag and drop setup and the site can be updated, expanded and refined over time without much hassle. When clients need marketing landing pages on their own URL, this is the one platform that handles that natively in a very clean way. We end up needing developers much less often when putting together or updating a site here. Forms, email capture, slideshows and similar features are built right into the platform so there's usually no need to rely on a pile of plugins. Another big plus is that the editor shows the actual page as you work so everything you drag, type and position is visible in a true visual editing view. For anyone who doesn't code and prefers moving sections around, adjusting colors, spacing, padding and other design elements themselves, Squarespace offers a lot of flexibility while still being very user friendly.
Cons
One thing that takes a bit of practice is how photography scales between desktop and mobile. It does support both but sometimes you have to be a little creative with the image focal point or adjust the original image size so it looks right on desktop without appearing oversized on mobile. This tends to be less noticeable with wide banner images and more of a challenge with smaller inset photos. The only other issue we've had is that the interface is approachable enough that a client once went in and changed colors and photos we would have preferred stayed untouched. It was simple enough to fix but it's something to keep in mind and worth setting up a process around especially since other platforms usually intimidate clients enough that they don't make those kinds of edits on their own.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Marketing and Advertising, 11-50 employees
More than a year
“flexible templates and quick setup”
Pros
Dropping content blocks onto pages and picking from the available templates makes Squarespace very easy to use, even for someone without much experience.
Cons
Getting photos and blocks resized to look exactly the way I want can be frustrating and keeping template layouts consistent between desktop and mobile views doesn't work as well as it should.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Education Management, 1-10 employees
Less than a year
“strong online business visibility”
Pros
It does a really good job of helping put your business out there so more people can find you online and see your information.
Cons
My least favorite part is that not many people are using the application yet so the audience there still feels limited.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Fine Art, 1-10 employees
Less than 6 months
“versatile layouts and handy tools”
Pros
Squarespace comes with plenty of useful tools to help build a website that fits exactly what you need. There are lots of layout choices and they look polished on both desktop and mobile browsers. They also partner with several brands I already follow so I was able to sign up using a discount code.
Cons
The design tool does take a little time to get used to at first which could feel intimidating for new users. Still, if you're willing to spend a bit of time learning it, it becomes manageable.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
10
Photography, 1-10 employees
More than a year
“flexible designs with room to build”
Pros
Getting the basic templates set up is really easy and if you go with the plan that lets you add custom code, you can pretty much do anything without limits.
Cons
I'd still like a bit more control over certain details without needing to rely on code and having more add-ons available would make it even better.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Construction, 1-10 employees
Less than a year
“fast loading and very user friendly”
Pros
Really nice to use and very user friendly. It loads very quickly too.
Cons
I have not run into any issues. It's been very good and I'd definitely recommend using it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Marketing and Advertising, 500+ employees
More than a year
“reliable hosting and updates”
Pros
I have been on Squarespace for years and it's something just about anyone can use without needing web development skills. It makes hosting your site and keeping it updated really simple.
Cons
One area that could use improvement is the analytics since they don't keep tracking data for as long as I'd prefer.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Media Production, 500+ employees
Free Trial
“strong blogging features”
Pros
If blogging is your thing, this is definitely a platform worth considering. It comes with plenty of useful and interesting features that can really help improve and elevate your blog writing.
Cons
Using it on a phone is frustrating because the navigation speed is extremely slow.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
6
Functionality
4
Retail, 1-10 employees
More than a year
“user friendly website setup”
Pros
It is a simple tool. The part I enjoyed most is how user friendly it is. I was able to build and launch a website in just a few hours during the day.
Cons
I do wish the e-commerce side were more fully developed. It works really well for a personal website but the online store features didn't meet my expectations especially things like label printing order management and customer management.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Marketing and Advertising, 1-10 employees
Less than a year
“quick launch for client sites”
Pros
Squarespace made it simple enough to get a site up and running for a new client who didn't have the budget or resources for a fully custom website.
Cons
This isn't really a flaw with the platform itself but the usual tradeoff with a prebuilt website builder like this is having less room for customization.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Financial Services, 1-10 employees
More than a year
“stylish templates and quick setup”
Pros
Getting a website up and running with Squarespace takes very little time. The templates look modern and polished which is a big plus if appearance matters. It's very user friendly and you don't need much coding knowledge to work with it so it suits a lot of individuals and businesses. I also didn't run into many problems while using it but whenever help was needed, the support team was available.
Cons
One limitation is that clients cannot customize very much so more advanced users may feel restricted and not have enough creative freedom. Aside from the limited flexibility with templates, font choices and the overall look of the site, I really don't see many other negatives with this software.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
8
Functionality
7
Management Consulting, 1-10 employees
Less than a year
“professional website in no time”
Pros
My teenage son and I used this to completely revamp his bike shop's website, even though neither of us had any background in building websites. There was definitely a bit to learn and a few frustrating moments along the way but we still went from knowing nothing to putting together a functional, polished and professional looking site pretty quickly.
Cons
At this price point and with how user friendly it is, there really isn't much to complain about. Like any new software, there's naturally a period of figuring things out if you're starting with no experience but that's pretty much expected.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Financial Services, 500+ employees
More than a year
“best-looking builder by far”
Pros
Among website builders this is by far the simplest to use and the best looking option out there. It really isn't even close. The platform sticks to good design rules which helps keep your site looking polished. Since there are limits on how you can arrange things, you cannot just drop a random box or logo anywhere on the page and that actually prevents your site from turning into a design mess.
Cons
Those same design restrictions can be a downside if you want total creative freedom. You're not able to place any element anywhere you want so if your goal is to get very experimental with the layout, it can feel a bit limiting. The tradeoff is that the site keeps its visual appeal but you do give up a little flexibility.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Information Technology and Services, 1-10 employees
Less than 6 months
“flexible templates for client sites”
Pros
Squarespace is another drag and drop website builder and while there's no free plan, they do offer a trial which helps a lot when you want to test things before deciding. The platform has plenty of templates which is definitely a plus. I have used it for client websites and it can work well depending on the type of site and the features you need. That said it can feel a little pricey based on what you're trying to build. If my clients had asked me from the beginning, I probably would have suggested a different website builder since I personally prefer GoDaddy's website builder because it's simpler to work with.
Cons
The pricing could be better and the navigation could be set up in a more user friendly way. I have mainly used it for client websites and those are the areas that could use the most improvement.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
E-Learning, 1-10 employees
Less than 6 months
“clean templates and simple setup”
Pros
Getting started with Squarespace is one of its biggest strengths. The platform is very user friendly and I really love the templates because they give everything a clean, modern look.
Cons
That simplicity does come with a trade-off in flexibility. There are a few features it doesn't offer and customizing a template can be difficult unless you know how to code.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
8
Functionality
7
Transportation/ Trucking/ Railroad, 1-10 employees
Less than a year
“fast launch with polished templates”
Pros
Need a website up quickly? This works really well. You can choose a template, swap in your own text and images and have the site live in just an hour or two.
Cons
There's a lot of room for customization and you can add your own CSS if you want more control. That said it can feel overwhelming without a decent understanding of code. Also most of the templates are very similar so while the final site looks polished, it can end up feeling a bit bland overall.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
10
Functionality
10
Writing and Editing, 1-10 employees
Less than 6 months
“beautiful templates for showcases”
Pros
Right out of the box, this content management system looks polished and is simple to work with. You can basically choose a template and start displaying your content without much hassle.
Cons
Even though the site looks visually appealing and works well for showcasing products, this CMS is not really the best option for building an informational or authority-style website.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Internet, 11-50 employees
More than a year
“sleek design with premium fonts”
Pros
We were able to build a professional, functional website with Squarespace in very little time. The interface seems organized and user friendly, with a clean minimalist approach that works well. The premium fonts are also a nice touch.
Cons
Personally it feels a bit too committed to its minimalist philosophy and simplified way of doing things. That approach worked better a few years ago when it had less competition but websites have evolved and stronger features and functionality feel more necessary now than optional. They recently introduced extensions but at the moment it only includes a small handful of add-ons.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
8
Functionality
7
Religious Institutions, 1-10 employees
Less than 6 months
“Decent starter for websites”
Pros
Taking over a Squarespace site from our previous web manager, I was immediately struck by how user friendly the platform was. For quick website builds, it made creating simple pages and managing the full site very approachable, even without deep web design or site management knowledge. Combined with its hosting, it felt like a very beginner friendly option for anyone new to building websites.
Cons
That same simplicity is both its biggest strength and the reason I eventually moved to WordPress. It makes getting a site online simple but it also boxes you into a familiar looking theme with only surface-level customization. Things that should have been basic for our needs like using multiple columns, embedding videos or livestreams or adding CSS, HTML and JS were extremely difficult or nearly impossible. We ended up with a website that looked fine but couldn't really be tailored the way we needed. On top of that the UI could be frustrating, with important settings like redirects buried deep in menus and missing features such as plugins and head code made it a poor fit for our company.
Rating Distribution
Ease of use
6
Value for money
8
Customer Support
8
Functionality
6