softwareAccuPoint EMR Software Reviews
23 Reviews
Overall Rating
4.2
23 Reviews
Rating Distribution
5
(15)
4
(2)
3
(3)
2
(1)
1
(2)
Satisfaction Score
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Overall Rating
4.2
23 Reviews
Rating Distribution
5
(15)
4
(2)
3
(3)
2
(1)
1
(2)
Satisfaction Score
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Filters
Specialty
Provider Size
Time Used
Accupoint
Accupoint
Pros
Initially Accupoint had excellent customer service although the software wasnt always the most userfriendly.
Cons
Using it felt awkward.
Ease of use
5
Value for money
10
Customer Support
7
Functionality
7
Sarena
Mental Health Care, 11-50 employees
More than a year
Dec 06, 2022
The software helps me organize my daily appointments.
The software helps me organize my daily appointments.
Pros
Using NPA helps me keep my daily appointments organized. It enables me to know which clients I will be meeting each day.
Cons
The are some parts of the software that are not easy to use.
Ease of use
10
Value for money
8
Customer Support
9
Functionality
9
Wendy
Education Management, 51-200 employees employees
Feb 16, 2022
Great software for the price!
Great software for the price!
Pros
The best aspect of this software is its ease of use on mobile devices making it more accessible.
Cons
The only drawback is the price which can be expensive.
Ease of use
10
Value for money
8
Customer Support
10
Functionality
8
Monte
ELearning, 500+ employees
Less than a year
Feb 05, 2022
Pros and Cons of NPA
Pros and Cons of NPA
Pros
NPA greatly helps me stay organized with my daytoday appointments providing clarity on which clients Ill be seeing each day.
Cons
Overall its straightforward to use.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Wendy
Education Management, 51-100 employees
More than a year
Feb 04, 2022
ABA data
ABA data
Pros
The live data feature ensures more accurate treatment information.
Cons
There are occasional glitches with the apps appearance.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Sarah
Facilities Services, 51-100 employees
More than a year
Dec 15, 2021
Accupoint review
Accupoint review
Pros
The software is easy to navigate and the instructions are straightforward.
Cons
The app frequently crashes and fails to submit.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Nicole
Mental Health Care, 51-100 employees
Less than 6 months
Dec 13, 2021
Happy Customer!!
Happy Customer!!
Pros
Its very userfriendly and I appreciate having visual aids.
Cons
It sometimes has glitches like the dropdown bar not working and needing to refresh the page.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
jocelyn
Hospital & Health Care, 11-50 employees
More than a year
Dec 08, 2021
The product that is least helpful for psychotherapists.
The product that is least helpful for psychotherapists.
Pros
This has limited value and only serves the purpose of enabling me to receive payment, as long as it functions properly.
Cons
Ease of use
4
Value for money
3
Customer Support
2
Functionality
2
David
Mental Health Care, 11-50 employees employees
Jul 16, 2021
The worst product for psychotherapists
The worst product for psychotherapists
Pros
Theres nothing particularly useful about this software aside from its function in facilitating payments (when it works).
Cons
The software has many bugs. Despite multiple meetings with the IT team recurring issues persist.
Ease of use
2
Value for money
2
Customer Support
2
Functionality
3
David
Mental Health Care, 11-50 employees
Less than a year
Jul 16, 2021
Too condensed
Too condensed
Pros
Creating new programs for clients was easily accessible.
Cons
The websites text titles and files were too cramped making it hard to navigate.
Ease of use
6
Value for money
3
Customer Support
5
Functionality
6
Tyana
Individual & Family Services, 500+ employees
Less than 6 months
Nov 27, 2019
Accupoint for ABA practice
Accupoint for ABA practice
Pros
This website is easy to use; I can complete timesheets and session notes here which has improved my organization and scheduling efficiency.
Cons
Its not suitable for mobile use on cell phones. An iOS app thats easy to use is needed.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
N/A, 51-100 employees
Less than 6 months
Jan 02, 2019
Excellent Program and Customer Service
Excellent Program and Customer Service
Pros
Its evident that this program was designed with clients and parents in mind making it a superb tool.
Cons
Its complicated but worth the effort to learn.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Nicole
Hospital & Health Care, 1-10 employees
Less than 6 months
Jan 01, 2019
Used for Scheduling Sessions- Makes Things More Difficult
Used for Scheduling Sessions- Makes Things More Difficult
Pros
I appreciate that its HIPAA compliant allowing online interactions with clients although its overall ease of use is somewhat limited.
Cons
Having to agree to terms and conditions every time I sign in is annoying as are the frequent random errors.
Ease of use
5
Value for money
5
Customer Support
6
Functionality
5
Anonymous
N/A, 51-100 employees
Less than 6 months
Dec 14, 2018
AccuPoint - for medical office management
AccuPoint - for medical office management
Pros
Although Im new to this software it seems organized to assist with the complex billing processes in our industry.
Cons
What bothers me the most is how the software seems disconnected in its information entry requirements.
Ease of use
8
Value for money
8
Customer Support
7
Functionality
8
Catherine
Hospital & Health Care, 51-100 employees
Less than 6 months
Sep 17, 2018
Customer Service is Awesome!
Customer Service is Awesome!
Pros
The Accupoint Team has been outstanding in resolving issues and providing guidance. Their customer service surpasses what weve experienced with previous billing software.
Cons
Setting it up takes time especially since were transitioning from other software and have many clients.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Nicole
Mental Health Care, 51-100 employees
Less than 6 months
Aug 21, 2018
Best investment for my practice
Best investment for my practice
Pros
The customer service is exceptional; help tickets are promptly responded to ensuring smooth operation for both clients and employees.
Cons
Not being able to take a proper demo before signing up made it hard to gauge what wed be getting.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Becca
Medical Practice, 11-50 employees
More than a year
Aug 18, 2018
Worth the investment
Worth the investment
Pros
The customer service is excellent. They respond to help tickets promptly and address any questions or concerns thoroughly. This ensures my practice runs smoothly for clients and employees.
Cons
It was difficult to envision the product without a proper demo before committing to it, which made it hard to decide whether to spend the money on it.
Ease of use
8
Value for money
8
Customer Support
9
Functionality
10
Becca
Medical Practice, 11-50 employees employees
Aug 16, 2018
The quality of customer service is excellent!
The quality of customer service is excellent!
Pros
Cons
Switching to this software and migrating a large number of clients is a time-consuming process, but its worth the effort. Its why the setup is taking some time.
Ease of use
9
Value for money
10
Customer Support
8
Functionality
8
Nicole
Mental Health Care, 51-200 employees employees
Aug 16, 2018
We use AccuPoint for CDPAP services at a non for profit. We used to use it for home health care.
We use AccuPoint for CDPAP services at a non for profit. We used to use it for home health care.
Pros
Running reports is fairly straightforward and customer service is quick to respond to any issues.
Cons
The software isnt very userfriendly for managing staff scheduling or billing for services. There seem to be issues beyond our control.
Ease of use
5
Value for money
5
Customer Support
6
Functionality
6
Elizabeth
N/A, N/A employees
More than a year
May 23, 2018
Amazing Platform & Excellent Customer Service
Amazing Platform & Excellent Customer Service
Pros
Cons
Currently, we dont have any concerns or problems. We have tried working with other companies before, and we find that this process is significantly better.
Ease of use
10
Value for money
10
Customer Support
8
Functionality
8
Shelly
N/A, N/A employees
May 16, 2018
Exceptional Platform & Extraordinary Customer Service
Exceptional Platform & Extraordinary Customer Service
Pros
The staff at Edricis is exceptional; theyre highly responsive and understanding. Their customer support sets a high standard.
Cons
We have no concerns or issues at the moment and compared to other companies this process is much better!
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Shelly Lynn
N/A, N/A employees
Less than 6 months
Apr 13, 2018
Easy Set-up, Easy to Use, Great Customer Service
Easy Set-up, Easy to Use, Great Customer Service
Pros
AccuPoint has been crucial in managing our diverse practice for over two years. It effectively tracks data and is easily accessible especially as regulations become more complex.
Cons
I have nothing negative to say about this product or vendor.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Michele
Medical Practice, N/A employees
More than a year
Feb 25, 2016
Flexible, Efficient, and EASY TO USE
Flexible, Efficient, and EASY TO USE
Pros
Weve relied on AccuPoint since its inception in 2011 to manage our agencys diverse requirements. It ensures compliance and effectively handles scheduling billing and payroll significantly improving our financial efficiency.
Cons
I dont have any complaints. The AccuPoint team is incredibly responsive to our needs.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Joseph
Mental Health Care, N/A employees
More than a year
Feb 09, 2016
Filters
Accupoint
Accupoint
Pros
Initially Accupoint had excellent customer service although the software wasnt always the most userfriendly.
Cons
Using it felt awkward.
Ease of use
5
Value for money
10
Customer Support
7
Functionality
7
Sarena
Mental Health Care, 11-50 employees
More than a year
Dec 06, 2022
The software helps me organize my daily appointments.
The software helps me organize my daily appointments.
Pros
Using NPA helps me keep my daily appointments organized. It enables me to know which clients I will be meeting each day.
Cons
The are some parts of the software that are not easy to use.
Ease of use
10
Value for money
8
Customer Support
9
Functionality
9
Wendy
Education Management, 51-200 employees employees
Feb 16, 2022
Great software for the price!
Great software for the price!
Pros
The best aspect of this software is its ease of use on mobile devices making it more accessible.
Cons
The only drawback is the price which can be expensive.
Ease of use
10
Value for money
8
Customer Support
10
Functionality
8
Monte
ELearning, 500+ employees
Less than a year
Feb 05, 2022
Pros and Cons of NPA
Pros and Cons of NPA
Pros
NPA greatly helps me stay organized with my daytoday appointments providing clarity on which clients Ill be seeing each day.
Cons
Overall its straightforward to use.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Wendy
Education Management, 51-100 employees
More than a year
Feb 04, 2022
ABA data
ABA data
Pros
The live data feature ensures more accurate treatment information.
Cons
There are occasional glitches with the apps appearance.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Sarah
Facilities Services, 51-100 employees
More than a year
Dec 15, 2021
Accupoint review
Accupoint review
Pros
The software is easy to navigate and the instructions are straightforward.
Cons
The app frequently crashes and fails to submit.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Nicole
Mental Health Care, 51-100 employees
Less than 6 months
Dec 13, 2021
Happy Customer!!
Happy Customer!!
Pros
Its very userfriendly and I appreciate having visual aids.
Cons
It sometimes has glitches like the dropdown bar not working and needing to refresh the page.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
jocelyn
Hospital & Health Care, 11-50 employees
More than a year
Dec 08, 2021
The product that is least helpful for psychotherapists.
The product that is least helpful for psychotherapists.
Pros
This has limited value and only serves the purpose of enabling me to receive payment, as long as it functions properly.
Cons
Ease of use
4
Value for money
3
Customer Support
2
Functionality
2
David
Mental Health Care, 11-50 employees employees
Jul 16, 2021
The worst product for psychotherapists
The worst product for psychotherapists
Pros
Theres nothing particularly useful about this software aside from its function in facilitating payments (when it works).
Cons
The software has many bugs. Despite multiple meetings with the IT team recurring issues persist.
Ease of use
2
Value for money
2
Customer Support
2
Functionality
3
David
Mental Health Care, 11-50 employees
Less than a year
Jul 16, 2021
Too condensed
Too condensed
Pros
Creating new programs for clients was easily accessible.
Cons
The websites text titles and files were too cramped making it hard to navigate.
Ease of use
6
Value for money
3
Customer Support
5
Functionality
6
Tyana
Individual & Family Services, 500+ employees
Less than 6 months
Nov 27, 2019
Accupoint for ABA practice
Accupoint for ABA practice
Pros
This website is easy to use; I can complete timesheets and session notes here which has improved my organization and scheduling efficiency.
Cons
Its not suitable for mobile use on cell phones. An iOS app thats easy to use is needed.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
N/A, 51-100 employees
Less than 6 months
Jan 02, 2019
Excellent Program and Customer Service
Excellent Program and Customer Service
Pros
Its evident that this program was designed with clients and parents in mind making it a superb tool.
Cons
Its complicated but worth the effort to learn.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Nicole
Hospital & Health Care, 1-10 employees
Less than 6 months
Jan 01, 2019
Used for Scheduling Sessions- Makes Things More Difficult
Used for Scheduling Sessions- Makes Things More Difficult
Pros
I appreciate that its HIPAA compliant allowing online interactions with clients although its overall ease of use is somewhat limited.
Cons
Having to agree to terms and conditions every time I sign in is annoying as are the frequent random errors.
Ease of use
5
Value for money
5
Customer Support
6
Functionality
5
Anonymous
N/A, 51-100 employees
Less than 6 months
Dec 14, 2018
AccuPoint - for medical office management
AccuPoint - for medical office management
Pros
Although Im new to this software it seems organized to assist with the complex billing processes in our industry.
Cons
What bothers me the most is how the software seems disconnected in its information entry requirements.
Ease of use
8
Value for money
8
Customer Support
7
Functionality
8
Catherine
Hospital & Health Care, 51-100 employees
Less than 6 months
Sep 17, 2018
Customer Service is Awesome!
Customer Service is Awesome!
Pros
The Accupoint Team has been outstanding in resolving issues and providing guidance. Their customer service surpasses what weve experienced with previous billing software.
Cons
Setting it up takes time especially since were transitioning from other software and have many clients.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Nicole
Mental Health Care, 51-100 employees
Less than 6 months
Aug 21, 2018
Best investment for my practice
Best investment for my practice
Pros
The customer service is exceptional; help tickets are promptly responded to ensuring smooth operation for both clients and employees.
Cons
Not being able to take a proper demo before signing up made it hard to gauge what wed be getting.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Becca
Medical Practice, 11-50 employees
More than a year
Aug 18, 2018
Worth the investment
Worth the investment
Pros
The customer service is excellent. They respond to help tickets promptly and address any questions or concerns thoroughly. This ensures my practice runs smoothly for clients and employees.
Cons
It was difficult to envision the product without a proper demo before committing to it, which made it hard to decide whether to spend the money on it.
Ease of use
8
Value for money
8
Customer Support
9
Functionality
10
Becca
Medical Practice, 11-50 employees employees
Aug 16, 2018
The quality of customer service is excellent!
The quality of customer service is excellent!
Pros
Cons
Switching to this software and migrating a large number of clients is a time-consuming process, but its worth the effort. Its why the setup is taking some time.
Ease of use
9
Value for money
10
Customer Support
8
Functionality
8
Nicole
Mental Health Care, 51-200 employees employees
Aug 16, 2018
We use AccuPoint for CDPAP services at a non for profit. We used to use it for home health care.
We use AccuPoint for CDPAP services at a non for profit. We used to use it for home health care.
Pros
Running reports is fairly straightforward and customer service is quick to respond to any issues.
Cons
The software isnt very userfriendly for managing staff scheduling or billing for services. There seem to be issues beyond our control.
Ease of use
5
Value for money
5
Customer Support
6
Functionality
6
Elizabeth
N/A, N/A employees
More than a year
May 23, 2018
Amazing Platform & Excellent Customer Service
Amazing Platform & Excellent Customer Service
Pros
Cons
Currently, we dont have any concerns or problems. We have tried working with other companies before, and we find that this process is significantly better.
Ease of use
10
Value for money
10
Customer Support
8
Functionality
8
Shelly
N/A, N/A employees
May 16, 2018
Exceptional Platform & Extraordinary Customer Service
Exceptional Platform & Extraordinary Customer Service
Pros
The staff at Edricis is exceptional; theyre highly responsive and understanding. Their customer support sets a high standard.
Cons
We have no concerns or issues at the moment and compared to other companies this process is much better!
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Shelly Lynn
N/A, N/A employees
Less than 6 months
Apr 13, 2018
Easy Set-up, Easy to Use, Great Customer Service
Easy Set-up, Easy to Use, Great Customer Service
Pros
AccuPoint has been crucial in managing our diverse practice for over two years. It effectively tracks data and is easily accessible especially as regulations become more complex.
Cons
I have nothing negative to say about this product or vendor.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Michele
Medical Practice, N/A employees
More than a year
Feb 25, 2016
Flexible, Efficient, and EASY TO USE
Flexible, Efficient, and EASY TO USE
Pros
Weve relied on AccuPoint since its inception in 2011 to manage our agencys diverse requirements. It ensures compliance and effectively handles scheduling billing and payroll significantly improving our financial efficiency.
Cons
I dont have any complaints. The AccuPoint team is incredibly responsive to our needs.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Joseph
Mental Health Care, N/A employees
More than a year
Feb 09, 2016