Adit Reviews

“friendly dashboard”

Pros

Right away, the dashboard felt very user-friendly and the support team has been incredibly prompt. With other companies we've used, you usually have to call or send a message and then sit around waiting. Here, they connect with you almost immediately and if something is going to take longer, they tell you upfront and follow up regularly until it's handled. They also check in from time to time just to make sure everything is going well, see whether we need help with anything and share new features that are included or available as add-ons to the plan. Another thing I really appreciate is that they genuinely listen to feedback. When we first started, patients had to reply with a specific "C" to confirm appointments. We suggested allowing a more natural positive response, like a thumbs-up emoji or simply "ok." It wasn't added instantly but they eventually implemented it.

Cons

Every now and then, we run into some static on the phones but they've always stayed on top of working toward a fix. We also had a couple of issues with after-hours usage at the beginning though those were resolved in a way that satisfied us.

“best for the price”

Pros

Compared with the system we used before, this has been by far the better value. Our previous platform cost nearly twice as much while delivering basically the same functionality so this has been a much smarter choice for us.

Cons

Since it runs on a VoIP system, we do occasionally run into brief downtime. That said, it doesn't happen very often and when it does, it usually lasts only a short time.

“time-saving platform”

Pros

Having everything in one place has been the biggest benefit. It makes scheduling, patient communication and practice management much simpler which helps the team save time and stay organized.

Cons

At the beginning, a few features took a little while to learn but that got better with regular use.

“helpful insights”

Pros

Whenever I run into an issue or have a concern, the customer service team gets back to me quickly. The monthly meetings to review marketing and SEO analytics are also really useful and the pricing is very affordable.

Cons

Biggest frustration is that when the system has problems, it usually happens during business hours. That makes it really inconvenient because we can't communicate through calls or texts while the system is down.

“patient engagement win”

Pros

Keeping up with patients has become much more manageable with this. Whether it's sending text messages or staying on top of missed calls, it handles patient communication really well across the board.

Cons

The mobile app still feels limited because you can't schedule or reschedule appointments from it. Adding more features to the mobile version would make it much better.

“value that lasts..”

Pros

Using this platform has been a really worthwhile investment for our dental practice. It delivers a lot of value for the price especially with how many features are built in, patient communication, online scheduling, call tracking, forms and marketing analytics are all included in one system. It replaced several separate tools we had been paying for which helped simplify our workflow and cut down on costs. One of the biggest positives has been the support team. Whenever we need assistance, we can reach someone quickly and they actually help solve the issue instead of just pointing us to a generic help article.

Cons

If there's one part that still has room to grow, it would be the insurance verification process. The automation and workflow could be more refined. Even so, they've been consistently rolling out updates and improvements and we've already noticed progress since we started using the platform.

“review request success”

Pros

One of the biggest wins for our office has been the Google review request feature. We've actually tripled the number of Google reviews and it makes the process incredibly simple for patients. It's been a huge success for us. On top of that, the appointment reminders and confirmations are very convenient and being able to send new patient forms as well as updated forms for existing patient charts saves us a lot of time. The bulk email option for communicating with all active patients is also really useful. Another feature that has completely changed things for our office is the ability to text back and forth with patients since they seem to respond much faster that way.

Cons

The one downside is that when Dentrix goes through an update, we sometimes run into issues getting everything reconnected. In those cases, we usually have to reach out to customer service so they can remote in and fix it.

“Communication that works”

Pros

Handling patient outreach has been really easy with this. We use it to contact patients about appointments and answer their questions and it also lets us collect payments without much hassle. Sending links for new patient paperwork and consent forms is very convenient and it has also been helpful for sharing review links so patients can leave us Google reviews.

Cons

Every now and then, there are problems with the Dentrix integration especially when it comes to posting payments correctly to the patient ledger.

“Practice productivity boost”

Pros

Running a dental or medical office feels much more organized with this platform since it brings together all the tools needed for communication, scheduling and patient engagement in one place. It offers a complete set of user-friendly features that make it much simpler for our office to stay on top of appointments, connect with patients and keep daily operations moving efficiently.

Cons

I have no complaints at all. Everything has worked out perfectly for us and I'd absolutely recommend it to any medical or dental office looking for a reliable solution.

“Easy app experience”

Pros

Getting started with this software was very easy and the app has been excellent to use. The learning curve is light so it works well for people at any level of technical comfort.

Cons

Honestly, nothing specific comes to mind. On the rare occasion there's been an issue, it's usually been tied to some kind of outage and those have been communicated clearly and worked on until resolved.

“Officewide favorite!”

Pros

Since switching in July 2025, our whole office has been extremely impressed with the entire system especially the app that lets you use it from home on your own phone. We also really love that when you make calls, it doesn't use your personal phone number.

Cons

Parking Lot feature took some getting used to. On our previous phone system, we only had a simple hold button so this was a bit of a learning curve at first.

“Quick navigation”

Pros

Getting around the system is very easy and whenever support is needed, it comes quickly without any hassle.

Cons

The only downside is that you can't send a message to someone unless they're already listed as a patient in the system. The number has to be entered beforehand so you can't just type one in manually.

“Strong feature set”

Pros

From day one, the features have been really great and the support team has been helpful whenever needed. It's especially useful that it takes care of our reminders and also gives us messaging tools to stay connected.

Cons

I really don't have any complaints about the platform itself. The only feedback I hear is that patients sometimes feel they receive too many notifications.

“Unmatched support”

Pros

From the start, the value for money has been hard to beat and the customer service has honestly been outstanding. Moving over to the system was completely hassle-free, they walked us through everything clearly and in detail and we were up and running within a day.

Cons

There's really nothing significant to complain about. Aside from the occasional screen freeze which may actually be caused by our computer rather than the app itself, we haven't run into any real issues. On top of that, they regularly call to check in on how things are going which is something we've never had from other apps and they usually share a useful tip, helpful advice or even a new feature during those calls.

“Easy and helpful”

Pros

Right from the start, the platform felt extremely user-friendly and simple to navigate. Whenever I need assistance, support and help are just one click away which makes using it even better.

Cons

One area that could use some improvement is the email campaigns feature since it would be better if I didn't have to recreate them every time I want to send one out.

“Affordable support solution”

Pros

One of the biggest advantages is the price. Considering everything the software includes, it's the only app we've needed to support our EHR system. It also integrates well with Open Dental for forms, communication and scheduling.

Cons

Getting started was a bit rough because the initial setup came with quite a few issues and we had to spend time working through them with the tech team. Also, the service center is entirely overseas which can make communication challenging at times.

“Appointment reminder help”

Pros

biggest benefits has been how well it reminds our patients about upcoming appointments. We can schedule reminders anywhere from a few months in advance to just a few days before which is especially useful for recall visits that are booked 6 months out. It has been a really helpful tool for keeping those appointments on track.

Cons

One thing I would still love to see is the ability to schedule a phone override message. We use that feature for holiday closures and right now someone has to physically go in and turn it on manually whenever we want to override the calls.

“Best value support”

Pros

After about five years of using it, I still feel it offers some of the best value for money for a monthly marketing package. Having a dedicated success team assigned has been a big plus and the monthly meetings help keep everything running on track. I've also really appreciated how well the platform integrates with dental practice management software.

Cons

There can be a bit of a learning curve at times and updates on the website can take a while to show up on your end.

“Reliable payments team”

Pros

Working with this software has been a really positive experience. The team behind it is very helpful and consistently does exactly what they promise. The payment system runs very well and the fees are quite reasonable. Learning the software didn't take long and our team was able to get comfortable using it very quickly.

Cons

At this point, I really haven't had any bad experiences with it. The only small thing I can think of is that it would be nice to have customer service available on weekends but it hasn't been a major issue for us.

“Workflow boost”

Pros

Having everything under one roof has been a huge plus. It brings together online scheduling, patient reminders, call tracking, reviews, forms, analytics and more in a single platform which has really cut down on the need to juggle multiple vendors.

Cons

The one challenge is getting set up at the beginning. Since the platform includes so many features, it takes a while to customize everything around the way your office actually works. It would also be helpful to have a little more flexibility in some of the templates and reports.