Adit Reviews

“Strong value service”

Pros

Whenever we've had a question or concern, they've been very quick to respond. They really do take the time to hear our ideas and feedback and they make a genuine effort to follow through on what they promise. On top of that, they keep working to improve and expand their software and services. Overall, the service feels well worth the cost.

Cons

Like with most marketing companies, they can only share the data they see on their side and that doesn't always match what we see on ours. For instance, they may report the number of leads that came in but that doesn't necessarily translate into actual new patients.

“huge helpp for us”

Pros

The aligned communication has been a huge plus for us. Most of my patients respond to a text right away, much faster than they do to a phone call. We also really appreciate how forms can be sent out and then downloaded directly into the patient document center.

Cons

At times, it can take a while to reach a real person by phone. We ran into an issue once and it took some time before everything was fully resolved.

“Powerful tools”

Pros

Using this platform has been a very positive experience. It's easy to navigate, packed with useful features and offers a great range of tools that are genuinely helpful. The layout is simple and customer service has been excellent whenever I've needed help, they respond quickly and are very supportive.

Cons

One small downside is that there can be a bit of lag when switching between certain functions. Also some of the reports are a little hard to understand if you haven't had any training or guidance first.

“Marketing success”

Pros

Having marketing, patient communication and the Eaglesoft integration all in one place has been a big plus for us. The platform is simple to navigate, the support team has been very helpful and the tools have made it easier to cut down on no-shows while clearly tracking our results.

Cons

There is definitely a learning curve at the beginning and it takes some patience before the results really start to show.

“Training and support”

Pros

Any time my team runs into a problem or needs help with the software, the support is incredibly quick to respond and very reliable. We also really appreciate how proactive they are about checking in on us and making sure things are going well. On top of that, they spend time giving thorough training on the software which has been extremely valuable. The level of support they provide has honestly been exceptional.

Cons

Overall, I'm very happy with it but the one thing I'd like to see improved is weekend availability. Our office is open on weekends and when something comes up, we usually have to wait until the next business day to get help. Having support available on weekends would make a big difference for us.

“Better patient communication”

Pros

Keeping in touch with our patients is much more convenient and sending paperwork has become far simpler. It also helps us keep track of how many phone calls are made which is a huge advantage.

Cons

At times, when we send paperwork with multiple forms included, the system doesn't always send the correct ones.

“Worth the cost”

Pros

Getting this platform has been well worth the cost. It's very user-friendly, the customer support is excellent and having access to the app after hours when needed is a big plus.

Cons

Honestly, there's nothing that comes to mind that I dislike about it. It has definitely helped make my job responsibilities much easier.

“Broken promises”

Pros

At first, it sounded like exactly what our small business needed. During the early conversations, they promised all the same functionality as our previous provider for roughly half the price so it looked like a smart way to cut costs.

Cons

After we signed the contract though, things unraveled quickly. The software worked the way it should for maybe a week and then the problems started and never really let up. We joined in May 2025 and finally canceled in October 2025 after filing more than 30 support tickets. Even with repeated calls and constant follow-ups, the same issues kept coming back and support was either slow to reply or unable to fix anything for good.

“Quick fixes and support”

Pros

The team behind it has been fantastic. They really go the extra mile to make sure the product is running efficiently and working well for our practice. On top of that, the software is very easy to learn so getting started didn't take much time at all.

Cons

There honestly haven't been many downsides. Most of the issues have been minor bugs with the app, call flow or reminder messages. The good thing is that whenever something comes up, their team responds quickly and gets it resolved as soon as possible.

“timely alerts”

Pros

Keeping track of documentation, action items and results has been really reliable. The notifications come through on time and usually lead directly to actions that can actually be taken which makes the whole process more useful.

Cons

One concern is with newly introduced applications since rapid rollouts and very limited testing time can create a risk that they won't work properly, such as with tools like iT Pay.

“Fantastic texting”

Pros

Texting through this has been fantastic for both our team and our patients. Communication is much more convenient now and a lot of patients clearly prefer sending a text instead of getting a phone call.

Cons

I do not have any real complaints about it. At first, the only downside was that support had to be reached through messages and ticket creation but now we have a direct contact person so that issue has been resolved.

“responsive support”

Pros

Their team is very responsive and I really appreciate having everything in one place. They've also been very proactive about helping us get the most out of our social media, SEO and advertising efforts.

Cons

I really don't have any major complaints especially compared to the other companies we've worked with. They respond much faster and do a better job of guiding us on what we should be doing. The only minor issue is that there have been times later in the afternoon when no one was available which makes me think their workday sometimes ends earlier than ours.

“Useful review tools”

Pros

Whenever an issue comes up, the team is very supportive and quick to respond and resolve it. I also really appreciate the monthly review meetings.

Cons

At the beginning, around 1.5 years ago, the software didn't integrate well with our patient management system but that was fixed later.

“Favorite payment machine”

Pros

Right from the start, we've been really happy with it. It's very simple to work with and everyone on their team has been incredibly helpful. We'd definitely recommend this company.

Cons

Honestly, there's nothing I can complain about. We've loved everything and the credit card machine has been our favorite part. It's very simple to use and has worked out really well for us.

“Patient texting help”

Pros

Using it has been very user-friendly and the team has been consistently helpful and clear with their communication. They're timely and the patient texting feature along with the ability to send forms has been especially useful.

Cons

Haven't run into any issues with it. I'm very happy with how the service is being rolled out.

“great tool”

Pros

Working with them has been an excellent experience. They're incredibly patient with us as a customer, pay close attention to every detail and back up everything they do with clear documentation and great facts.

Cons

There's nothing I dislike. They're always easy to reach and do a very good job of communicating any concerns or needs which gives us better visibility.

“excellent interface”

Pros

Right away, the user interface became one of our favorite parts of the platform. It's simple to navigate, offers a wide range of communication and interaction tools and helps keep our office functions as aligned as possible.

Cons

At this point, we really don't have a least favorite feature. Everything the platform offers is easy to use and helps our office run efficiently.

“practice support win”

Pros

Whenever we have a question, their team gets back to us incredibly quickly and is consistently available when we need help. Thank you for being such a dependable and forward-thinking partner for our dental practice!

Cons

The only issue we've run into is the time zone difference with their team which can make scheduling a little difficult at times. We've also had some trouble updating our Google phone number to match our actual office number.

“perfect phone and patient hub”

Pros

Having phone, fax and patient management all together in one system has been really helpful. It also integrates excellently with our current software, Eaglesoft which makes everything work well together.

Cons

One thing that gets frustrating is the internal chat always opens at the beginning of the conversation instead of jumping to the most recent message. Because of that, I have to scroll all the way down every time just to see the newest reply.

“Adit SEO services are a joke, contract is sneaky- they make it hard to leave”

Pros

I find scheduling appointments through the website to be incredibly efficient.

Cons

Adit SEO Services are outsourced to individuals who lack understanding of dentistry. Their approach to SEO involves publishing monthly articles on my Google profile. These articles seem to be generated by artificial intelligence. I have observed that this has absolutely no impact on my website's rankings and the number of new patients.