Adstra Reviews

Pros

When we implemented it, integration was smooth. The import and export functions made transferring x-rays effortless, ensuring smooth operation.

Cons

We don't pay a single license fee for multiple office computers. We use the system on several computers, but not enough on some to justify a full license.

Pros

Since 1996, when we first opened, we've relied on Adstra Dental Software, previously known as Practice Made Perfect. After evaluating various options, we chose it for its intuitive interface, which was very approachable. None of us at the office are tech-savvy, so the simplicity of this software made everyone comfortable. Moreover, their customer service is exceptional, promptly addressing our needs, questions, and concerns.

Cons

Occasionally, there are computer hiccups or slight data inaccuracies, but most of the time these issues are swiftly fixed or addressed.

Pros

The quality is exceptional, surpassing expectations with its outstanding performance and reliability.

Cons

Importing dental images from emails into the system is NOT seamless.

Pros

ADSTRA offers a user-friendly experience that is both intuitive and easy to navigate.

Cons

I have nothing negative to say. I've been using this for years, and they always introduce new features.

Pros

The performance is truly outstanding, exceeding all expectations with its exceptional quality and reliability.

Cons

Yearly updates cost over $1000, and dentist offices are rarely consulted on these updates, many of which are unnecessary.

Pros

In general, this software and its features are great for the price.

Cons

Dealing with X-rays and imaging poses challenges. Taking the X-rays is not the problem; it's the process of uploading and attaching them to charts. There's a lot of potential for user errors, and sometimes X-rays go missing.

Pros

The software has been enriched with additional features, enhancing its usability and making it even more intuitive than before.

Cons

There's still a need for a better treatment plan feature.

Pros

Overall, it was satisfactory. It's not the most feature-rich compared to other dental software I've used.

Cons

This software lacked some features found in other dental software. They only provide customer support over the phone; no one visits the office to train the dental team, they do it all via telephone.

Pros

The ease of use is notable. Their tech support is helpful in maximizing all the features ADSTRA offers efficiently.

Cons

I wish the newest schedule included crosshatching for assistant time. Integrating imaging and charting into management would also be beneficial. A ledger feature within management would eliminate the need for Quickbooks.

Pros

The software includes functionalities such as an appointment scheduler, daily and monthly reporting tools, payment monitoring, personal file management, insurance profile handling, policy administration, and detailed logging of claims.

Cons

Accounting can be confusing. The visual for family accounting isn't easy to navigate in one place. The front desk sometimes struggles with external systems during patient check-out when time is limited.

Pros

Managing tasks is SIMPLE, especially with the helpful charts and marketing reminders. I can't emphasize enough how excellent the customer support is.

Cons

I'm not a big fan of the modules and having to switch back and forth. I wish you could access everything about a patient from one place. We use a lot of lab fees, but the treatment log only has a spot for fees, not specifically for lab fees. It would be helpful if this could be set up similar to a dental claim form, with two columns for dentist fees and lab fees. Some of our codes can be grouped together, but I have to separate them with a separate lab code.

Pros

The software's affordability, compatibility with Dacnet, and consistent customer service are notable strengths.

Cons

The modules can be cumbersome. Not being able to jump to charting from the appointment page, and the charting module itself, needs work.

Pros

It handles patient files faster and more efficiently, from booking appointments to treatment and insurance claims submission, seamlessly.

Cons

Sometimes updates introduce new glitches, but these are usually minor and fixed promptly. Occasionally, features that you love disappear with the new updates.

Pros

Recently, I discovered the interconnect feature, which allows easy messaging between operations.

Cons

I don't get a preview of every insurance reply, and there should be some sound or flashing notification.

Pros

Everything is good overall. The quick confirmation and the new patient right-click feature are awesome.

Cons

Suddenly, it gives you an error message and shuts down right in the middle of something. When connected, it does not always go to the correct patient; it jumps from one patient to another.

Pros

For over 7 years, we've utilized ADSTRA's Imaging, Management, and Charting programs, which have effectively streamlined our busy office administration.

Cons

Like all software, there are some changes we'd like, but we've found that the company is responsive to suggested improvements. We pay a support fee for regular updates and technical support. Overall, it's a worthwhile choice.