AdvancedMD Reviews

“AMD is not as advanced as it sounds”

Pros

After I took the time to understand how to properly set it up, I realized that the system is actually quite well-structured and easy to navigate. It is pleasant to work with as everything is neatly arranged.

Cons

Proper setup is required for this software and it is very slow. Like half the time it does not work, which is frustrating.

“AdvancedMD feels like a sports car with weak tires”

Pros

The modules in AdvancedMD work well to complete their specific tasks, thanks to a carefully designed process. In my previous EHR system, I had to use five different third-party products through the API to achieve what AdvancedMD offers all in one place. These features include the ability to send and receive rating scales and show the results during appointments, conduct Zoom appointments, electronically sign documents, collect fees through the online portal, and send patient satisfaction surveys that include positive feedback published on the internet. Another remarkable feature is the ability to create a treatment team that involves outside providers, along with automated faxing of notes, which is very helpful in showcasing our work. Also, it automatically sends text alerts to patients when prescriptions have been sent. The template system is very strong, allowing for the creation of calculation fields. The final note uses MS Word merge fields, which provide almost endless design options. I designed our final note in MS Word to include depression and anxiety rating scale results in a vertical table on the left side of the page, color-coded based on the responses against a light background color taken from our logo palette. Even though AdvancedMD faces some criticism for "hidden fees," I believe these fees simply represent the costs related to the specific modules that one chooses to select and use within AdvancedMD. The advantage of paying for these features is that they perform exceptionally well.

Cons

It is really confusing that even though AdvancedMD is a well-thought-out and well-designed software, it uses DrFirst for checking e-prescriptions for scheduled medications. With the EPCS function from DrFirst, I have to select each medication again to send it, even after I have already made my choices in AdvancedMD. This means I am clicking multiple times. Then, I need to enter a unique password even though I am already logged into AdvancedMD, followed by a 6-digit code from SymantecVIP that expires every 30 seconds. Like seriously? It feels a bit ridiculous. It requires a lot of tapping. In comparison, my previous EHR, which was less efficient and focused on reducing costs, used ID.me on my phone for verification. All I had to do was choose the medications, hit send, enter my EHR password with one click since it was remembered, and then a column would pop up on my phone to confirm it was done. I really miss those days. On top of that, AdvancedMD does not have a feature to duplicate prescriptions. If I need to send three copies of a controlled substance, I have to create each one separately. Sure, I can use the "Send w/edit" option to resend them after sending, but it opens three separate instances for me to resend and requires me to enter the fill date for each prescription individually. My previous EHR automatically filled in the dates with its duplication feature. Overall, I am happy I made the switch from my old EHR to AdvancedMD, but the way DrFirst handles prescribing scheduled medications frustrates me every time I use it, which is several times a day.

“Excellent interface and visibility”

Pros

After I finish setting up the system, I find the interface very easy to navigate. Posting information is simple too and running reports is likewise easy. Since everything is stamped with both time and user, I can quickly see who did what and when. That level of visibility is excellent for keeping everyone accountable.

Cons

It would be helpful if the reporting options were more comprehensive because I often have to stitch together several reports to get the data I need. They do offer more consolidated report capabilities but those come at an extra cost, so unless I am willing to pay more I end up exporting and combining multiple reports myself.

“Used to be great but not anymore :/”

Pros

I truly appreciated the efficiency, stability, and reporting capabilities of its platform.

Cons

As a billing company with 300 employees, we put a lot of money into AdvancedMD, but we often have difficulty getting quick help when we run into problems. It frequently takes days to get a response, which makes it hard for us to serve our clients effectively.

“Empowers new billers seamlessly”

Pros

AdvancedMD really empowers new billers by offering smooth, seamless onboarding using demo videos that simplify the learning process.

Cons

I couldn't find anything negative to say about it as I was genuinely happy with how the software performed and met my needs.

“A system with great support team”

Pros

I must say that I received outstanding support from the product development team and the scheduling features are very advanced.

Cons

I would like to point out a flaw: the service has poor integration and comes with a high price tag.

“A lot to love even after ten years”

Pros

After using this for over ten years, I can genuinely say there is a lot I love about it. From managing appointments to handling claims and posting via ERA, all the way to the manual posting windows, these features are precisely what most doctors offices rely on to help increase their revenue.

Cons

The most recent cloud-based updates have been thw worst. Icons were rearranged into a vertical layout with pop-up behavior and I preferred the older UI much more. So I am hoping they address this soon and bring back the aspects I liked best.

“Very difficult to use”

Pros

I do not have any positive feedback to share from my perspective.

Cons

It is very difficult to use and the clearinghouse does not function properly. Also, the support team is moving at a glacial pace to assist us. Our practice has not made any money for nearly a month.

“Not really that advanced”

Pros

When it comes to navigating the system, the process of reviewing charts is easy to understand. The layout is designed in such a way that I can quickly locate the information I need without any confusion, making the entire experience quite pleasant.

Cons

I wish there were additional shortcuts available instead of requiring me to click multiple times to access specific sections of the record.

“A well-integrated EMR/PM software”

Pros

Over the past 6 years I have working on AdvanceMD for my solo medical practice. It is a well integrated solution that includes all the necessary software, such as PM, Reporting, Messaging, Faxing, Patient Portal, EMR and E-prescribing. What I like the most is its high level of customization.

Cons

Although the EMR offers several templates, creating custom ones from scratch can take a lot of time. Plus, generating finished notes from these templates can be challenging. However, once everything is set up correctly, it functions well.

“Endless billing issues”

Pros

Learning the system was very easy, and it integrates easily with e-scripts and billing.

Cons

Even six months after I retired, they are still billing me despite my numerous calls to resolve the issue. The files required for coding purposes are nearly useless as well.

“Not really happy with the upgrades as it comes with errors”

Pros

While AdvancedMD is undoubtedly an excellent software, I have noticed a slight decrease in attention to detail as the company continues to grow. As the business expands, there seems to be a minor shift in focus, which has not gone unnoticed.

Cons

Over the last two months, we have spent countless hours trying to contact tech support about ongoing software issues and disruptions. Despite the significant loss of productivity and revenue, we have continued to work with your team and use the software. However, we are experiencing a steady decline in software functionality, which is having a huge impact on our daily operations and revenue. This situation is unacceptable. According to our contractual agreement, we should at least receive basic connectivity in exchange for the substantial monthly payments we make. It has become common for some system or function to be unavailable after every patch or release. We frequently hear complaints about speed degradation. Our practice, patients, and staff are suffering as a result, leading to a significant loss of our reputation and financial setbacks for the practice.

“A flexible EHR system”

Pros

It is extremely customizable to fit my practice and specialization. Our account representative has been outstanding over the years, effectively addressing our needs and consistently finding solutions.

Cons

The system provides several different methods and processes to complete the same task. While this can be beneficial because it allows people to work in ways that suit their thinking styles and still achieve the desired results, it also creates challenges for training and maintaining consistent processes. The variety of approaches for a single task can make it difficult to ensure everyone is on the same page.

“The best all-round medical software with alot of templates”

Pros

It is very easy to manage documentation, and the templates are thorough and cover a lot of details.

Cons

It would be wonderful if it had a specific section dedicated to managing allergies.

“Easy transfers and user-friendly scheduling”

Pros

I find that it transfers data from the EMR my office uses with ease, letting me build patient charts, scan attachments and upload files without any problem. Also the scheduling features are user friendly and highly adjustable for different codes and insurance plans.

Cons

Often, I end up clicking through numerous tabs to access certain functions. For instance printing a schedule requires me to go through at least three separate tabs. I also wish there was a better hover preview when titles are long because the current hover option is quite limited.

“Working with customer service was fantastic”

Pros

The implementation and use of AdvancedMD are quite simple. The tech support team has been very helpful throughout the entire process. We keep finding new ways to use the system for our practice and Angie is always there to help us while making sure we stick to our budget.

Cons

The reporting feature could use some improvements but overall, the software provides all the necessary functions.

“Plenty of features!!!”

Pros

AdvancedMD is user-friendly and includes all the necessary features for practice management. Plus, the treatment templates can be customized.

Cons

With so many options available one can easily lose track of where to find specific features.

“Excellent software!”

Pros

The most outstanding feature, without a doubt, is the people and support from the company. Although the software is great, it is the quality of the backend support that really makes it stand out from other software options.

Cons

At first, there was some confusion because of the different terminologies used, but once that was sorted out, my experience with AdvancedMD has been excellent.

“pretty easy to schedule weeks in advance”

Pros

One thing I really like is that I have been able to schedule patient appointments several weeks in advance

Cons

What really annoys me is how the app constantly uses pop-up windows

“Great features and functionalities!”

Pros

This EHR system excels in the area of patient scheduling also, it is a well-liked option for small to medium-sized medical practices because it offers flexible pricing and a fairly easy-to-use interface.

Cons

I believe there are better alternatives available for patient charting when it comes to EMR software.