AdvancedMD Reviews

“Customizable EHR with helpful AI

Pros

Switching to this EHR felt like a noticeable upgrade from the one we had before. It was much more efficient and gave us a lot more flexibility to customize things around the way our team works. Scheduling patients was fairly simple and having the patient portal built in made communication between patients and providers much more connected. Support was also impressively quick and effective which really helped since the system was brand new to our whole company at the time. The AI features built into the platform were useful as well. On top of that, it was simple to learn, easy to tailor to our needs and patient management flowed much better than it did in our previous system. Having Zoom integrated for virtual visits was another feature we really appreciated.

Cons

Group scheduling was the area that gave us the most trouble. At times it did not work as smoothly as we needed and that could make billing those sessions more difficult. That said there was always some kind of workaround available even if it meant we had to get a little creative to make it function the way we needed.

“responsive support team

Pros

Whenever an issue came up, the customer service team was quick to respond and helpful with troubleshooting. Scheduling was also simple to manage.

Cons

One frustrating part was not being able to opt out of marketing emails after creating an account. My inbox ended up getting flooded with too much promotional spam.

“Nice but paying for everything bothers me

Pros

I do like it because you can do a lot of stuff directly with the program. No need for extra tools or add ons when you have enough features in the program itself.

Cons

I have to pay for everything and I dont like that. The support team is not as responsive and I expect them to be very professional since I am paying so much.

“Not a good fit for e-rx users

Pros

I love that I can customize It to use the SOAP format for notes. It really helps me stay organized.

Cons

Prescribing is a nightmare. If you're prescribing controlled substances, I would definitely not recommend this program.

“Began well but now it's really bad

Pros

At first, It was great and super easy to use. But over the last couple of years, it feels like they've stopped caring. There are constant glitches, downtime and remember the healthcare outage? It's been pretty rough. I've had it for about 10 years now but I'm starting to get frustrated with the lack of improvements.

Cons

Customer service is terrible and the features feel outdated. It's not what I expected at all.

“Both frustrating and essential

Pros

The EHR and PM (billing module) are both solid. They work well and are efficient. The patient portal is super functional too. My patients can schedule appointments, make payments, see what meds I've prescribed and where they've been sent and even fill out and submit forms. The EHR and PM are definitely powerful but they're pricey, you get what you pay for, though.

Cons

The eRx function is so inefficient. For example, if I need to resend 4 medications, I have to select each one, hit 'Resend,' and then send each one individually. Or, I have to save them to the main console, select each one again, and send them. It's even worse with controlled substances (CII). You basically have to rebuild one prescription, duplicate it, save it to the console, and repeat the process. AMD uses DrFirst EPCS, which means I need to select each medication separately, then enter a password and a six-digit code from Symantec VIP. It's honestly a mess. The recent update actually got rid of a 'Quick Resend' feature, so now I have to click each Rx at least twice just to resend it. Despite tons of negative feedback, they've made it clear they won't bring this feature back. If you're thinking about using AMD, have your salesperson walk you through this eRx process first , trust me it's much more inefficient than it sounds.

“Too many layers

Pros

I like how this software can be used for documenting in an Ambulatory Surgical Center. The customization options are great and let me tailor things to what I need.

Cons

Everything has to be typed in manually and I have to fill out so many boxes just to complete one note. It's pretty tedious.

“Disappointed, looking for a better choice

Pros

It is great for keeping patient records compliant. It gives me peace of mind knowing I'm following the rules.

Cons

The customer service is terrible. The system isn't as flexible, it's tough to pull reports, the patient portal is awful and the integration with other software and APIs is really lacking.

“Perfect software for multi-specialty practices

Pros

It's super easy to use and I can easily create or modify documentation as needed.

Cons

At least It upgrades don't cause too many disruptions. That's one thing I can't complain about.

“Very easy to use

Pros

I've been using the AMD practice management system since 2014 and I've never had any issues with training the users. It's really easy to use. plus the district manager is always available to help if I need anything.

Cons

The cost is just too high, especially for optometrist practices. This is the only big issue I'm facing with my clients right now.

“Amazingg tool!

Pros

It is super easy to customize. I can create my own templates and documents, which makes things a lot more efficient for me.

Cons

Setting it up is a real challenge. A lot of our clients get frustrated with AMD because of issues with preferences, templates and other setup problems. Once everything is fixed, they love it but it's a bit of a headache getting there.

“AdvancedMD EHR makes things easy

Pros

It's really easy to use and Advanced MD support is amazing. Once I set up the templates, the physicians can go through documentation. Printing notes and medical records is also a snap.

Cons

It can take a while to set up the templates and navigating them isn't always the easiest. But they're constantly improving and in the past 17 years, I've seen their EHR system become a lot more user-friendly.

“Fav EHR solution

Pros

What I appreciate the most about AMD is that if I ever get stuck or can't find an answer through their training library, their support team is just a call away. They're always quick to help me out and resolve any issues I face.

Cons

One of the biggest issues I face as an admin is the inability to delete certain things. Our clinical staff sometimes miss details and when things need to be deleted, I can't do it.

“Great customer support

Pros

The staff is super helpful and It is packed with features that make my job easier.

Cons

We had to do weekly meetings for 3-4 months just to set up the system. It was a lot.

“Happy using MD software

Pros

Whether I'm on my laptop or using the mobile app, this software is easy to use and works great on both.

Cons

The PM side of things is a little complex but still manageable once you get the hang of it.

“Why Advanced MD EHR works for us

Pros

The scheduling features are really handy and it's easy to track client visits for billing and progress notes.

Cons

The lack of Android connections is a big problem. It doesn't work well with Chromebooks or Google Sheets and we really need a word processing program for some of the features.

“Fantastic support!

Pros

The flow between the PM and EMR is smooth, especially when it comes to Advanced Patient Forms. It all just clicks.

Cons

I honestly haven't had any issues lately. If I do, the support team is always super helpful.

“Great all-around product

Pros

What I really like is how customizable this product is to fit my needs. It's also super user-friendly and the customer support team is always friendly and helpful when I need them.

Cons

I really don't have any complaints about this software. It's a great overall product and it works well for my needs.

“Finding codes is really easy

Pros

I absolutely love this software! It is really easy to use which is a huge plus for me. Also it has all the updated codes from this year that I need to bill and submit claims to insurance companies, so I don't have to worry about missing anything. I also really like the search engine that AdvanceMD uses as it allows me to easily search anything by keyword or code number. So now my work does not feel like a burden to me.

Cons

I would say, the graphics are a bit outdated but honestly this is not a major issues because the software's functionality totally makes up for it.

“Disfuntional system

Pros

Great marketing that catch your attention.

Cons

It is like getting a 1000 piece lego set, and you have to build your own castle. Not even the trainers know how the system works.

“AMD is not as advanced as it sounds

Pros

After I took the time to understand how to properly set it up, I realized that the system is actually quite well-structured and easy to navigate. It is pleasant to work with as everything is neatly arranged.

Cons

Proper setup is required for this software and it is very slow. Like half the time it does not work, which is frustrating.

“AdvancedMD feels like a sports car with weak tires

Pros

The modules in AdvancedMD work well to complete their specific tasks, thanks to a carefully designed process. In my previous EHR system, I had to use five different third-party products through the API to achieve what AdvancedMD offers all in one place. These features include the ability to send and receive rating scales and show the results during appointments, conduct Zoom appointments, electronically sign documents, collect fees through the online portal, and send patient satisfaction surveys that include positive feedback published on the internet. Another remarkable feature is the ability to create a treatment team that involves outside providers, along with automated faxing of notes, which is very helpful in showcasing our work. Also, it automatically sends text alerts to patients when prescriptions have been sent. The template system is very strong, allowing for the creation of calculation fields. The final note uses MS Word merge fields, which provide almost endless design options. I designed our final note in MS Word to include depression and anxiety rating scale results in a vertical table on the left side of the page, color-coded based on the responses against a light background color taken from our logo palette. Even though AdvancedMD faces some criticism for "hidden fees," I believe these fees simply represent the costs related to the specific modules that one chooses to select and use within AdvancedMD. The advantage of paying for these features is that they perform exceptionally well.

Cons

It is really confusing that even though AdvancedMD is a well-thought-out and well-designed software, it uses DrFirst for checking e-prescriptions for scheduled medications. With the EPCS function from DrFirst, I have to select each medication again to send it, even after I have already made my choices in AdvancedMD. This means I am clicking multiple times. Then, I need to enter a unique password even though I am already logged into AdvancedMD, followed by a 6-digit code from SymantecVIP that expires every 30 seconds. Like seriously? It feels a bit ridiculous. It requires a lot of tapping. In comparison, my previous EHR, which was less efficient and focused on reducing costs, used ID.me on my phone for verification. All I had to do was choose the medications, hit send, enter my EHR password with one click since it was remembered, and then a column would pop up on my phone to confirm it was done. I really miss those days. On top of that, AdvancedMD does not have a feature to duplicate prescriptions. If I need to send three copies of a controlled substance, I have to create each one separately. Sure, I can use the "Send w/edit" option to resend them after sending, but it opens three separate instances for me to resend and requires me to enter the fill date for each prescription individually. My previous EHR automatically filled in the dates with its duplication feature. Overall, I am happy I made the switch from my old EHR to AdvancedMD, but the way DrFirst handles prescribing scheduled medications frustrates me every time I use it, which is several times a day.

“Excellent interface and visibility

Pros

After I finish setting up the system, I find the interface very easy to navigate. Posting information is simple too and running reports is likewise easy. Since everything is stamped with both time and user, I can quickly see who did what and when. That level of visibility is excellent for keeping everyone accountable.

Cons

It would be helpful if the reporting options were more comprehensive because I often have to stitch together several reports to get the data I need. They do offer more consolidated report capabilities but those come at an extra cost, so unless I am willing to pay more I end up exporting and combining multiple reports myself.

“Used to be great but not anymore :/

Pros

I truly appreciated the efficiency, stability, and reporting capabilities of its platform.

Cons

As a billing company with 300 employees, we put a lot of money into AdvancedMD, but we often have difficulty getting quick help when we run into problems. It frequently takes days to get a response, which makes it hard for us to serve our clients effectively.

“Empowers new billers seamlessly

Pros

AdvancedMD really empowers new billers by offering smooth, seamless onboarding using demo videos that simplify the learning process.

Cons

I couldn't find anything negative to say about it as I was genuinely happy with how the software performed and met my needs.

“A system with great support team

Pros

I must say that I received outstanding support from the product development team and the scheduling features are very advanced.

Cons

I would like to point out a flaw: the service has poor integration and comes with a high price tag.

“A lot to love even after ten years

Pros

After using this for over ten years, I can genuinely say there is a lot I love about it. From managing appointments to handling claims and posting via ERA, all the way to the manual posting windows, these features are precisely what most doctors offices rely on to help increase their revenue.

Cons

The most recent cloud-based updates have been thw worst. Icons were rearranged into a vertical layout with pop-up behavior and I preferred the older UI much more. So I am hoping they address this soon and bring back the aspects I liked best.

“Very difficult to use

Pros

I do not have any positive feedback to share from my perspective.

Cons

It is very difficult to use and the clearinghouse does not function properly. Also, the support team is moving at a glacial pace to assist us. Our practice has not made any money for nearly a month.

“Not really that advanced

Pros

When it comes to navigating the system, the process of reviewing charts is easy to understand. The layout is designed in such a way that I can quickly locate the information I need without any confusion, making the entire experience quite pleasant.

Cons

I wish there were additional shortcuts available instead of requiring me to click multiple times to access specific sections of the record.

“A well-integrated EMR/PM software

Pros

Over the past 6 years I have working on AdvanceMD for my solo medical practice. It is a well integrated solution that includes all the necessary software, such as PM, Reporting, Messaging, Faxing, Patient Portal, EMR and E-prescribing. What I like the most is its high level of customization.

Cons

Although the EMR offers several templates, creating custom ones from scratch can take a lot of time. Plus, generating finished notes from these templates can be challenging. However, once everything is set up correctly, it functions well.

“Endless billing issues

Pros

Learning the system was very easy, and it integrates easily with e-scripts and billing.

Cons

Even six months after I retired, they are still billing me despite my numerous calls to resolve the issue. The files required for coding purposes are nearly useless as well.

“Not really happy with the upgrades as it comes with errors

Pros

While AdvancedMD is undoubtedly an excellent software, I have noticed a slight decrease in attention to detail as the company continues to grow. As the business expands, there seems to be a minor shift in focus, which has not gone unnoticed.

Cons

Over the last two months, we have spent countless hours trying to contact tech support about ongoing software issues and disruptions. Despite the significant loss of productivity and revenue, we have continued to work with your team and use the software. However, we are experiencing a steady decline in software functionality, which is having a huge impact on our daily operations and revenue. This situation is unacceptable. According to our contractual agreement, we should at least receive basic connectivity in exchange for the substantial monthly payments we make. It has become common for some system or function to be unavailable after every patch or release. We frequently hear complaints about speed degradation. Our practice, patients, and staff are suffering as a result, leading to a significant loss of our reputation and financial setbacks for the practice.

“A flexible EHR system

Pros

It is extremely customizable to fit my practice and specialization. Our account representative has been outstanding over the years, effectively addressing our needs and consistently finding solutions.

Cons

The system provides several different methods and processes to complete the same task. While this can be beneficial because it allows people to work in ways that suit their thinking styles and still achieve the desired results, it also creates challenges for training and maintaining consistent processes. The variety of approaches for a single task can make it difficult to ensure everyone is on the same page.

“The best all-round medical software with alot of templates

Pros

It is very easy to manage documentation, and the templates are thorough and cover a lot of details.

Cons

It would be wonderful if it had a specific section dedicated to managing allergies.

“Easy transfers and user-friendly scheduling

Pros

I find that it transfers data from the EMR my office uses with ease, letting me build patient charts, scan attachments and upload files without any problem. Also the scheduling features are user friendly and highly adjustable for different codes and insurance plans.

Cons

Often, I end up clicking through numerous tabs to access certain functions. For instance printing a schedule requires me to go through at least three separate tabs. I also wish there was a better hover preview when titles are long because the current hover option is quite limited.

“Working with customer service was fantastic

Pros

The implementation and use of AdvancedMD are quite simple. The tech support team has been very helpful throughout the entire process. We keep finding new ways to use the system for our practice and Angie is always there to help us while making sure we stick to our budget.

Cons

The reporting feature could use some improvements but overall, the software provides all the necessary functions.

“Plenty of features!!!

Pros

AdvancedMD is user-friendly and includes all the necessary features for practice management. Plus, the treatment templates can be customized.

Cons

With so many options available one can easily lose track of where to find specific features.

“Excellent software!

Pros

The most outstanding feature, without a doubt, is the people and support from the company. Although the software is great, it is the quality of the backend support that really makes it stand out from other software options.

Cons

At first, there was some confusion because of the different terminologies used, but once that was sorted out, my experience with AdvancedMD has been excellent.

“pretty easy to schedule weeks in advance

Pros

One thing I really like is that I have been able to schedule patient appointments several weeks in advance

Cons

What really annoys me is how the app constantly uses pop-up windows

“Great features and functionalities!

Pros

This EHR system excels in the area of patient scheduling also, it is a well-liked option for small to medium-sized medical practices because it offers flexible pricing and a fairly easy-to-use interface.

Cons

I believe there are better alternatives available for patient charting when it comes to EMR software.

“Easy to learn for novice users

Pros

AdvancedMD provides a great combination of features, strong functionality and excellent accessibility. The training offered is top-notch, and the customer service is equally impressive.

Cons

We have not identified any negative aspects or cons with AdvancedMD. We are satisfied with its performance.

“Soooooo amazing!

Pros

The customer support team at AdvancedMD EMR offers excellent assistance, which makes the software much easier to use. Their support really simplifies the overall experience.

Cons

Both the AMD software and the representatives have been exceptional to collaborate with. I have not faced any issues.

“Impressive and easy accessibility

Pros

The system's accessibility is highly impressive, easily integrating both scheduling and EHR functions for a more efficient experience.

Cons

Sometimes, there are technical glitches, but they are typically resolved quickly.

“Reliable system

Pros

AdvancedMD's capability to customize templates is highly commendable. Unlike other systems where you have to submit changes to their development team with the right permissions you can make immediate changes on your own. However mastering the art of fully customizing word merge templates requires practice and patience. The customer service team is generally helpful and readily available although the level of dedication may vary among representatives. On the other hand their account managers are consistently helpful and genuinely advocate for what's best for their customers.

Cons

While AdvancedMD is committed to improving their system, there are still some features that need improvement or are missing, especially given the current state of technology. For example, the Analytics feature does not include tracking for marketing or referral data, and the customer survey feature cannot be customized. Also, important telehealth features, such as an "ask to mute" option, are not available. The connectivity for telehealth sessions could also be improved, as there are frequent issues with patients and providers connecting and maintaining a stable signal. Without EDI agreements for electronic remittance posting, processing insurance payments becomes a slow and tedious task, leading to excessive wait times as I navigate between fields. Moreover, the online scheduling feature is not fully integrated into the scheduling system, which requires me to create blocks and holds to show provider availability instead of automatically reflecting existing appointments. Despite these limitations, AdvancedMD is still a software worth exploring and evaluating.

“Don't go for this software

Pros

There are not many issues apart from poor construction and integration.

Cons

The software can be quite cumbersome, as it provides poor on-screen definitions and lacks helpful troubleshooting guidance.

“Usage of AdvancedMD in Early to Mid 2018

Pros

Billing and accounting processes were more streamlined and user-friendly as far as I can recall.

Cons

In the past it was difficult to input information and navigate between days but updates may have addressed these issues.

“Complete and user-friendly RCM

Pros

Having the complete RCM consolidated in one place is what I like most. And while working through daily training and customer service tasks, I have found the level of usability pretty user friendly too.

Cons

I'd prefer a dedicated onboarding representative to assist with new hires or newcomers. I mean someone who can be there on their first day to guide and train them through the basics.

“Switched to Athena for Improved Billing Practices

Pros

Regrettably, there were no positive aspects that we could highlight about this software, leading us to make the decision to switch to Athena.

Cons

Our experience with the software was extremely disappointing, primarily due to their ineffective billing practices. They failed to handle our insurance billing appropriately, leading to claims being carelessly written off without any attempts to bill the insurance company. To our dismay, they proceeded to bill patients directly and sent soft collection letters without readdressing the insurance billing. Moreover, claims were written off without proper authorization, creating additional financial burdens for our hospital and healthcare team.

“Meeting Promised Expectations with Room for Improvement

Pros

We were delighted to discover that the software delivered everything our sales representative had assured us. It came at a competitive price and offered the necessary features that perfectly suited our needs. As we made the switch from paper charting, we were pleasantly surprised by the available functionalities, making the transition smoother despite starting with minimal knowledge.

Cons

The aspect that disappointed me the most was their customer service. The implementation teams training was subpar, leaving us to rely heavily on self-learning through trial and error, and extensive online searches. Unfortunately, most of our questions and system-related issues went unanswered, and it often felt like the support team lacked an understanding of our queries. Customizing simple note templates proved challenging, requiring a grasp of coding, while notes themselves occasionally encountered internal issues even after signing. Annoyingly, there was no admin level access for editing signed notes, even when the errors were due to system glitches rather than user mistakes. Additionally, the reporting system proved to be messy, unorganized, and difficult to navigate. We were even compelled to pay extra for basic information reporting. Frequent glitches and the lack of insightful support added further frustration to the experience.

“Support is not sufficient

Pros

The program is good, but there is no support available.

Cons

The billing company has been completely unresponsive, causing significant delays in launching our nurse practitioners practice. I would advise against using their services.