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softwareAdvancedMD Reviews
308 Reviews
Overall Rating
3.9
308 Reviews
Rating Distribution
5
(111)
4
(111)
3
(47)
2
(14)
1
(25)
Satisfaction Score
Ease of use
8
Value for money
7
Customer Support
7
Functionality
8
Overall Rating
3.9
308 Reviews
Rating Distribution
5
(111)
4
(111)
3
(47)
2
(14)
1
(25)
Satisfaction Score
Ease of use
8
Value for money
7
Customer Support
7
Functionality
8
Filters
Specialty
Provider Size
Time Used
Great System
Great System
Pros
I must tell that I received excellent support from the product development team also the scheduling features are highly advanced.
Cons
I would like to mention a flaw that the service has poor integration and comes with a huge price tag
Ease of use
9
Value for money
8
Customer Support
9
Functionality
9
Muhammad
Hospital & Health Care, 500+ employees
Apr 01, 2024
Manager
Manager
Pros
Hardly any
Cons
Very hard to use, their clearing house is not working and they are working at snail speed to help. Practice’s revenue have stopped coming in for almost a month.
Ease of use
1
Value for money
1
Customer Support
1
Functionality
1
Git Patel
SJVPMG , 11-50 employees
More than a year
Mar 13, 2024
Not so advanced
Not so advanced
Pros
When it comes to navigating I found the process of reviewing charts to be quite simple
Cons
I wish there were more shortcuts available instead of having to click extra to access specific parts of the record
Ease of use
7
Value for money
7
Customer Support
7
Functionality
7
Brandi
Medical Practice, 51-100 employees
Less than 6 months
Mar 01, 2024
AdvancedMD is an excellent well integrated PM/EMR
AdvancedMD is an excellent well integrated PM/EMR
Pros
Over the past 6 years I have working on AdvanceMD for my solo medical practice. Its a well integrated solution that includes all the necessary software, such as PM, Reporting, Messaging, Faxing, Patient Portal, EMR and E-prescribing. What I like the most is its high level of customization.
Cons
While the EMR provides a number of templates creating custom ones from scratch can be time consuming. Generating finished notes from these templates can also pose challenges but once properly set up it functions well.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Thomas
Medical Practice, 1-10 employees
More than a year
Feb 01, 2024
Billed forever
Billed forever
Pros
Learning the system was very easy and it seamlessly integrates with escripts and billing
Cons
Even six months after retiring they continue to bill me despite numerous calls. The files required for coding purposes are almost useless
Ease of use
7
Value for money
7
Customer Support
7
Functionality
7
Kim
Mental Health Care, 1-10 employees
More than a year
Feb 01, 2024
Very Frustrated with Every New Releases errors / system outage.
Very Frustrated with Every New Releases errors / system outage.
Pros
While AdvancedMD is a fantastic software I have noticed a slight loss of focus as the company grows
Cons
Over the past two months we have dedicated countless hours to reaching out to tech support for recurring software issues and disruptions. Despite the significant loss of productivity and revenue we have persistently worked with your team and software. However we are seeing a continuous decline in software functionality, resulting in massive impacts on our day to day operations and revenue. This is unacceptable. According to our contractual agreement we should at least receive basic connectivity for the substantial monthly payments we make. It has become the norm for some system or function to be unavailable after every patch or release. Speed degradation is a common complaint. Our practice, patients and staff suffer as a consequence, leading to a significant loss of our reputation and financial setbacks for the practice.
Ease of use
7
Value for money
7
Customer Support
7
Functionality
8
Nisar
Hospital & Health Care, 11-50 employees
More than a year
Feb 01, 2024
Highly customizable system
Highly customizable system
Pros
Very much customizable to your practice and specialization. Our account representative has been exceptional over the years, properly addressing our needs and always finding a solution.
Cons
The system offers multiple diverse methods and processes to accomplish the same task. This can be advantageous since everyone thinks differently and can achieve the desired outcome. However, it poses challenges in terms of training and maintaining consistent processes due to the abundance of approaches for a single task.
Ease of use
8
Value for money
10
Customer Support
8
Functionality
10
Casey
Health, Wellness and Fitness, 11-50 employees
More than a year
Jan 17, 2024
Best overall medical software
Best overall medical software
Pros
Documenting is very easy to use and the templates are comprehensive.
Cons
It would be fantastic if it included a dedicated component for allergies.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Michelle
Medical Practice, 11-50 employees
More than a year
Jan 14, 2024
Angie is Amazing!!!
Angie is Amazing!!!
Pros
Implementation and usage of AdvancedMD are straightforward. The tech support team has been immensely helpful throughout the entire process. We continue to discover ways to leverage the system for our practice and Angie is always available to assist us within our budget.
Cons
The reporting feature could use some improvements but overall the software provides all the necessary functionality.
Ease of use
10
Value for money
9
Customer Support
7
Functionality
6
Libro
Health Wellness and Fitness, 11-50 employees
More than a year
Dec 01, 2023
Feature Packed
Feature Packed
Pros
AdvancedMD is user-friendly and includes all the necessary features for practice management. Additionally the treatment templates can be customized.
Cons
With so many options available it can be easy to forget where to find specific features.
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Ricky
Medical Practice, 11-50 employees
Less than 6 months
Dec 01, 2023
New User for multiple clinics
New User for multiple clinics
Pros
Undoubtedly the standout aspect is the people and support from the company. While the software itself is excellent the backend support is what truly sets it apart from other software.
Cons
Initially there was confusion due to different terminologies but once cleared up the experience with AdvancedMD has been great.
Ease of use
8
Value for money
9
Customer Support
9
Functionality
8
Michael
Computer Software, 11-50 employees
Less than 6 months
Dec 01, 2023
AdvancedMD EHR
AdvancedMD EHR
Pros
This EHR excels in patient scheduling.
Cons
There are better options available for patient charting in terms of EMR software.
Ease of use
8
Value for money
7
Customer Support
7
Functionality
8
David
Medical Practice, 11-50 employees
More than a year
Nov 01, 2023
Best Medical Billing Platform
Best Medical Billing Platform
Pros
The platform offers great features functionality and ease of use. Training and customer service are excellent.
Cons
There are no negative aspects or cons that we have discovered with AdvancedMD. We are completely satisfied.
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Shaun
Hospital & Health Care, 101-500 employees
More than a year
Nov 01, 2023
Awesome
Awesome
Pros
The entire customer support team of AdvancedMD EMR Software provides exceptional support making it easy to use.
Cons
Both the AMD software and the representative have been fantastic to work with. No issues encountered.
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Bill
Hospital & Health Care, 51-100 employees
More than a year
Nov 01, 2023
Brian S. Review of Advanced MD
Brian S. Review of Advanced MD
Pros
The system's ease of use is commendable combining scheduling and EHR capabilities.
Cons
Occasionally there are technical glitches but they are usually resolved quickly.
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Brian
Mental Health Care, 500+ employees
More than a year
Nov 01, 2023
Solid System
Solid System
Pros
AdvancedMD's capability to customize templates is highly commendable. Unlike other systems where you have to submit changes to their development team with the right permissions you can make immediate changes on your own. However mastering the art of fully customizing word merge templates requires practice and patience. The customer service team is generally helpful and readily available although the level of dedication may vary among representatives. On the other hand their account managers are consistently helpful and genuinely advocate for what's best for their customers.
Cons
While AdvancedMD is dedicated to enhancing their system there are still some features that either need improvement or are missing considering the current state of technology. For example the Analytics feature lacks marketing or referral data tracking and the customer survey cannot be customized. Essential telehealth features such as an "ask to mute" option are absent. The connectivity for telehealth could also be better as there are frequent issues with patients and providers connecting and maintaining a stable signal. Without EDI agreements for electronic remittance posting insurance payments becomes a slow and tedious process requiring excessive wait times to navigate between fields. The online scheduling feature is not fully integrated into the scheduling system necessitating the creation of blocks and holds to populate provider availability rather than automatically reflecting the existing appointments. Despite these limitations AdvancedMD remains a software worth exploring and evaluating.
Ease of use
8
Value for money
6
Customer Support
7
Functionality
6
Erica
Hospital & Health Care, 11-50 employees
More than a year
Oct 01, 2023
AVOID AdvancedMD EHR
AVOID AdvancedMD EHR
Pros
There aren't many issues except for poor construction and integration.
Cons
The software can be cumbersome with poor on-screen definitions and troubleshooting guidance.
Ease of use
3
Value for money
2
Customer Support
9
Functionality
3
Ivan
Mental Health Care, 1-10 employees
Less than 6 months
Oct 01, 2023
Usage of AdvancedMD in Early to Mid 3018
Usage of AdvancedMD in Early to Mid 3018
Pros
Billing and accounting processes were more streamlined and user-friendly as far as I can recall.
Cons
In the past it was difficult to input information and navigate between days but updates may have addressed these issues.
Ease of use
4
Value for money
7
Customer Support
7
Functionality
6
Gabriela
Medical Practice, 11-50 employees
Less than 6 months
Oct 01, 2023
Switched to Athena for Improved Billing Practices
Switched to Athena for Improved Billing Practices
Pros
Regrettably, there were no positive aspects that we could highlight about this software, leading us to make the decision to switch to Athena.
Cons
Our experience with the software was extremely disappointing, primarily due to their ineffective billing practices. They failed to handle our insurance billing appropriately, leading to claims being carelessly written off without any attempts to bill the insurance company. To our dismay, they proceeded to bill patients directly and sent soft collection letters without readdressing the insurance billing. Moreover, claims were written off without proper authorization, creating additional financial burdens for our hospital and healthcare team.
Ease of use
3
Value for money
2
Customer Support
2
Functionality
3
Karen
Hospital & Health Care, 2-10 employees employees
Jun 14, 2023
Meeting Promised Expectations with Room for Improvement
Meeting Promised Expectations with Room for Improvement
Pros
We were delighted to discover that the software delivered everything our sales representative had assured us. It came at a competitive price and offered the necessary features that perfectly suited our needs. As we made the switch from paper charting, we were pleasantly surprised by the available functionalities, making the transition smoother despite starting with minimal knowledge.
Cons
The aspect that disappointed me the most was their customer service. The implementation teams training was subpar, leaving us to rely heavily on self-learning through trial and error, and extensive online searches. Unfortunately, most of our questions and system-related issues went unanswered, and it often felt like the support team lacked an understanding of our queries. Customizing simple note templates proved challenging, requiring a grasp of coding, while notes themselves occasionally encountered internal issues even after signing. Annoyingly, there was no admin level access for editing signed notes, even when the errors were due to system glitches rather than user mistakes. Additionally, the reporting system proved to be messy, unorganized, and difficult to navigate. We were even compelled to pay extra for basic information reporting. Frequent glitches and the lack of insightful support added further frustration to the experience.
Ease of use
5
Value for money
6
Customer Support
6
Functionality
5
Cassie
Medical Practice, 51-200 employees employees
May 31, 2023
Support is not sufficient
Support is not sufficient
Pros
The program is good, but there is no support available.
Cons
The billing company has been completely unresponsive, causing significant delays in launching our nurse practitioners practice. I would advise against using their services.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
JoAnn
Medical Practice, 2 - 10 employees
May 15, 2023
Customer Service is poor
Customer Service is poor
Pros
To log into the system, simply enter your name, password, and office key.
Cons
We currently dont have an account manager to handle issues that may arise with our system. Inevitably, technology can have glitches, and in these situations, we rely on sending emails or making calls to 1-800-nos-ervice. It would be beneficial for the company to improve this aspect to ensure customer retention.
Ease of use
7
Value for money
7
Customer Support
8
Functionality
6
Anne
Health, Wellness and Fitness, 11 - 50 employees
Apr 15, 2023
Expensive and unreliable
Expensive and unreliable
Pros
The EHR itself is fine and it has ample features.
Cons
Our therapists are finding the product expensive and unreliable and have complained about glitches and the lack of user-friendliness. Although there is potential in the software, it is inefficient due to numerous nuances. At present, we rely on the software to collect copayments and manage our schedules. However, its current state of being down for extended periods without proper warning is unacceptable.
Ease of use
6
Value for money
8
Customer Support
7
Functionality
8
Michelle
Mental Health Care, 11 - 50 employees
Mar 15, 2023
Great system
Great system
Pros
The AdvancedMD interface is so nice. It gets us done with our data entry work in no time. You can also use filters to search for specific patients.
Cons
There is nothing wrong with it. We are satisfied.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Hannah
Lexus Medical Associates, 2-9 employees
Feb 27, 2023
Good setup
Good setup
Pros
The software and all its modules are very easy to use. The setup and training was not difficult at all. Very happy with their service.
Cons
Nothing negative to say
Ease of use
8
Value for money
9
Customer Support
10
Functionality
9
Dee
Healthy Baby Pediatrics, 10-49 employees
Feb 17, 2023
Not good for large practices.
Not good for large practices.
Pros
The program is not suitable for large practices and our assigned trainee had no prior knowledge and was still learning the program. As a result, our practice suffered due to insufficient readiness. After five months of using the program, we had to bill outside of it to get paid and were still waiting on correct data transfer. Additionally, most insurance carriers were advised to be added in an incorrect manner, causing our billing to reset almost to zero. Im sharing this review to caution others from enrolling in this program.
Cons
Setting up and using this program is challenging, and it takes a significant amount of time to receive information about claim status from the clearing house. It may take up to 5-6 months or more to set up the program.
Ease of use
3
Value for money
3
Customer Support
4
Functionality
2
Leibnyz
Consumer Services, 51 - 200 employees
Feb 15, 2023
Happy with the service
Happy with the service
Pros
Customer service is the best thing about this software. Keeping a check on technical support, they also provide managerial support. You do not have to wait long to hear from them.
Cons
A few minor glitches spring up every now and then but it stabilizes real quick.
Ease of use
10
Value for money
8
Customer Support
8
Functionality
8
Rick
First Urology Center, 2-9 employees
Jan 10, 2023
Great customer service
Great customer service
Pros
The AdvancedMD EMR software is amazing. Their customer support is excellent. Their claim center lets us review charges before we submit them to the insurance company and they also scrub the claims to make sure they are clean.
Cons
They should include a feature to do automated write-offs in the system.
Ease of use
9
Value for money
8
Customer Support
10
Functionality
9
Crystal
Low T Physician Services PLLC, 201-500 employees employees
Dec 11, 2022
Small clinic friendly software!
Small clinic friendly software!
Pros
We are a small clinic with multiple specialties. The software lets us customize the workflow and helps us reduce the time spent on documentation procedures.!
Cons
One must learn and give enough time in learning the ins and outs of the software, or you will find yourself completely lost.
Ease of use
10
Value for money
10
Customer Support
8
Functionality
10
Darin
IntegrityNP, 201-500 employees employees
Nov 19, 2022
Its good
Its good
Pros
AdvancedMD is very easy to navigate. I will give full marks for its processing speed and streamlining of the workflow.
Cons
Customer care can be a bit more responsive in times of dire need.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
8
Linda
Wilson Pediatrics, 2-10 employees employees
Oct 02, 2022
AMAZING product!!
AMAZING product!!
Pros
AdvancedMD is a complete solution. With AdvancedMD, our workflow has improved substantially. The system is easy to learn and use by the staff. The reporting feature is very remarkable. It lets you build customized reports. I’ve been using this product for 18 years now and I am more than happy with it. My clients are also happy.
Cons
They charge for the add-on modules separately.
Ease of use
9
Value for money
8
Customer Support
8
Functionality
10
Manik
PRACTOLYTICS, 201-500 employees employees
Sep 17, 2022
Reminders
Reminders
Pros
The AdvancedMD is good and reliable, but it has a learning curve to it which takes a bit of time to get a hang of it, just like any other tool.
Cons
When patients receive appointment reminders and cancel their appointments, they are unable to reschedule again. This feature shouldn’t be available to cancel unless I don’t cancel the appointment reminders.
Ease of use
8
Value for money
9
Customer Support
9
Functionality
9
Alejandra
Americas TMS Center, 2-10 employees employees
Sep 11, 2022
The billing module is a lifesaver!
The billing module is a lifesaver!
Pros
I have been using this software in my practice for the last five years. The easy access to electronic record archives and the operation of the manual posting windows has made this software one of my favorites among the EHRs that I have used in the recent past. The patient billings are tracked, which ensures that the practitioners get paid. Thats pretty much any doctors office needs to bring in more revenue.
Cons
I am having some difficulty with the new user interface. To be honest, I prefer the older version because it was much simpler and I was pretty familiar with the older icon placements. I had a few compatibility issues back when I started using it, but the support team was really great and helped us a lot in setting this software up and running.
Ease of use
7
Value for money
8
Customer Support
8
Functionality
8
Louis Mccarthy
Practicing Physician, Employees 500-999 employees
Aug 19, 2022
Practical
Practical
Pros
AdvancedMD EHR is one of the best software in the market. It is updated on a yearly basis. It has a smooth implementation process.
Cons
No drawbacks to report
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Kimmel
Medical care, 11-50 employees employees
Jul 13, 2022
Multiple options
Multiple options
Pros
There are a lot of customization options and we can change the fields and template forms according to our needs. Patients like their portal and are able to view results clearly and hassle-free.
Cons
None whatsoever.
Ease of use
8
Value for money
8
Customer Support
9
Functionality
9
Ophelia
Lords Health Center, 2-9 employees
Jun 24, 2022
Easy to implement
Easy to implement
Pros
The implementation team to which we were allocated was fantastic. Also, AdvancedMD is also incredibly user-friendly.
Cons
I dont like that when providers are writing notes, there is no spell-check.
Ease of use
9
Value for money
9
Customer Support
8
Functionality
7
Kelly
Medical Practice, 50-99 employees
May 31, 2022
AdvancedMD has a bit of a learning curve.
AdvancedMD has a bit of a learning curve.
Pros
Learning how to customize templates in the way I desire was a little challenging at first, but once you get the hang of it, its quite simple to use.
Cons
The system does have a bit of a learning curve.
Ease of use
6
Value for money
6
Customer Support
8
Functionality
6
David
Medical Practice, 50-99 employees
May 31, 2022
Ease of use
Ease of use
Pros
The ability to work on my phone is the finest benefit for me. This function is critical for me because I am quite busy and am not always able to sit at my computer to work.
Cons
There arent any major drawbacks that come to mind.
Ease of use
10
Value for money
8
Customer Support
10
Functionality
9
Karan
Medical Practice, 10-49 employees
May 19, 2022
Good Customer Support
Good Customer Support
Pros
The customer service is my favorite. All of the employees are local, compassionate, and competent.
Cons
The system is rather clumsy.
Ease of use
6
Value for money
8
Customer Support
8
Functionality
6
Christine
Mental Health Care, 2-9 employees
May 11, 2022
Easy to customise!
Easy to customise!
Pros
I appreciate that AdvancedMD can be customized to my work to an extent.
Cons
I dont like that many things cant be added or altered until they go via the firm, and if its not on their list of modifications, its unlikely to happen.
Ease of use
7
Value for money
7
Customer Support
7
Functionality
7
Sally
Hospital & Health Care, 50-99 employees
Apr 05, 2022
Great Value
Great Value
Pros
AdvancedMD is an integrated suite of software solutions for physicians. The key features are patient relationship management, practice management, and telemedicine. The customer support team is kind and skillful in resolving queries.
Cons
There isnt anything negative that I could write about at the moment.
Ease of use
9
Value for money
9
Customer Support
8
Functionality
8
Paul
Gulf coast men’s health, 2-10 employees employees
Mar 16, 2022
Review
Review
Pros
It is a reliable product. The training sessions offered to employees are comprehensive in understanding the mechanism of this software.
Cons
The system runs slow at times that is an annoying aspect of it.
Ease of use
9
Value for money
7
Customer Support
8
Functionality
9
Cox
Family practice, 2-10 employees employees
Feb 14, 2022
Quick and efficient
Quick and efficient
Pros
The system is so quick to learn and get used to. You will not experience any delays and there are no major bugs in the system either. It is multifunctional.
Cons
Great on all fronts.
Ease of use
10
Value for money
8
Customer Support
10
Functionality
8
Tatianna
SKM Inc, 10-49 employees
Jan 11, 2022
A lot of customization
A lot of customization
Pros
The customization options turn it into an entire specialized software. We can edit templates to make them easier for our dermatology practice.
Cons
There should be more font and color options for notes
Ease of use
9
Value for money
10
Customer Support
8
Functionality
9
Bono
Clare Dermatology, 10-49 employees
Dec 22, 2021
A reliable solution
A reliable solution
Pros
We do not have any issues with our workflow anymore. Everyone from the receptionist to the doctor is on the same system.
Cons
This has all the features just needs a few more formatting options
Ease of use
7
Value for money
7
Customer Support
8
Functionality
8
Ibad
HC Medicine, 2-9 employees
Nov 08, 2021
Schedules are all in sync
Schedules are all in sync
Pros
All our schedules and other information are now synced and we can reference it with other systems to make sure nobody misses their appointment.
Cons
No cons with AdvancedMD.
Ease of use
10
Value for money
10
Customer Support
8
Functionality
8
Chad
Victoria Dental and Eye clinic, 10-49 employees
Aug 12, 2021
User-friendly software
User-friendly software
Pros
It is so easy to use and get organized. Our administrators and accountants love it. We can check the patients progress from our computers too.
Cons
There are no cons. It is wonderful.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Jane
Ada Medical Clinic, 2-9 employees
Jul 14, 2021
Recommended to everyone
Recommended to everyone
Pros
The system is highly recommended because of its convenient workflow. You can schedule appointments, create patient charts and store them all in one place. Their customer service is very helpful too and we are happy with their service.
Cons
NA
Ease of use
9
Value for money
10
Customer Support
9
Functionality
10
Perry
Aruba Medical Center, 50-99 employees
Jun 01, 2021
Great practice management
Great practice management
Pros
I am able to manage the large number of patients that come in everyday as the sole administrator. Checking in and checking out is a breeze.
Cons
It is easy to use and there are only minor glitches.
Ease of use
9
Value for money
7
Customer Support
8
Functionality
8
Joe
The Green Clinic, 10-49 employees
May 05, 2021
Better than the last one
Better than the last one
Pros
I had a terrible experience working with the last software. There are different options on this one to help me customize it. The customer service is amazing and helps us understand the process.
Cons
NA
Ease of use
9
Value for money
10
Customer Support
9
Functionality
10
Claire
Grand Rapids Medical Clinic, 50-99 employees
May 05, 2021
Filters
Great System
Great System
Pros
I must tell that I received excellent support from the product development team also the scheduling features are highly advanced.
Cons
I would like to mention a flaw that the service has poor integration and comes with a huge price tag
Ease of use
9
Value for money
8
Customer Support
9
Functionality
9
Muhammad
Hospital & Health Care, 500+ employees
Apr 01, 2024
Manager
Manager
Pros
Hardly any
Cons
Very hard to use, their clearing house is not working and they are working at snail speed to help. Practice’s revenue have stopped coming in for almost a month.
Ease of use
1
Value for money
1
Customer Support
1
Functionality
1
Git Patel
SJVPMG , 11-50 employees
More than a year
Mar 13, 2024
Not so advanced
Not so advanced
Pros
When it comes to navigating I found the process of reviewing charts to be quite simple
Cons
I wish there were more shortcuts available instead of having to click extra to access specific parts of the record
Ease of use
7
Value for money
7
Customer Support
7
Functionality
7
Brandi
Medical Practice, 51-100 employees
Less than 6 months
Mar 01, 2024
AdvancedMD is an excellent well integrated PM/EMR
AdvancedMD is an excellent well integrated PM/EMR
Pros
Over the past 6 years I have working on AdvanceMD for my solo medical practice. Its a well integrated solution that includes all the necessary software, such as PM, Reporting, Messaging, Faxing, Patient Portal, EMR and E-prescribing. What I like the most is its high level of customization.
Cons
While the EMR provides a number of templates creating custom ones from scratch can be time consuming. Generating finished notes from these templates can also pose challenges but once properly set up it functions well.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Thomas
Medical Practice, 1-10 employees
More than a year
Feb 01, 2024
Billed forever
Billed forever
Pros
Learning the system was very easy and it seamlessly integrates with escripts and billing
Cons
Even six months after retiring they continue to bill me despite numerous calls. The files required for coding purposes are almost useless
Ease of use
7
Value for money
7
Customer Support
7
Functionality
7
Kim
Mental Health Care, 1-10 employees
More than a year
Feb 01, 2024
Very Frustrated with Every New Releases errors / system outage.
Very Frustrated with Every New Releases errors / system outage.
Pros
While AdvancedMD is a fantastic software I have noticed a slight loss of focus as the company grows
Cons
Over the past two months we have dedicated countless hours to reaching out to tech support for recurring software issues and disruptions. Despite the significant loss of productivity and revenue we have persistently worked with your team and software. However we are seeing a continuous decline in software functionality, resulting in massive impacts on our day to day operations and revenue. This is unacceptable. According to our contractual agreement we should at least receive basic connectivity for the substantial monthly payments we make. It has become the norm for some system or function to be unavailable after every patch or release. Speed degradation is a common complaint. Our practice, patients and staff suffer as a consequence, leading to a significant loss of our reputation and financial setbacks for the practice.
Ease of use
7
Value for money
7
Customer Support
7
Functionality
8
Nisar
Hospital & Health Care, 11-50 employees
More than a year
Feb 01, 2024
Highly customizable system
Highly customizable system
Pros
Very much customizable to your practice and specialization. Our account representative has been exceptional over the years, properly addressing our needs and always finding a solution.
Cons
The system offers multiple diverse methods and processes to accomplish the same task. This can be advantageous since everyone thinks differently and can achieve the desired outcome. However, it poses challenges in terms of training and maintaining consistent processes due to the abundance of approaches for a single task.
Ease of use
8
Value for money
10
Customer Support
8
Functionality
10
Casey
Health, Wellness and Fitness, 11-50 employees
More than a year
Jan 17, 2024
Best overall medical software
Best overall medical software
Pros
Documenting is very easy to use and the templates are comprehensive.
Cons
It would be fantastic if it included a dedicated component for allergies.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Michelle
Medical Practice, 11-50 employees
More than a year
Jan 14, 2024
Angie is Amazing!!!
Angie is Amazing!!!
Pros
Implementation and usage of AdvancedMD are straightforward. The tech support team has been immensely helpful throughout the entire process. We continue to discover ways to leverage the system for our practice and Angie is always available to assist us within our budget.
Cons
The reporting feature could use some improvements but overall the software provides all the necessary functionality.
Ease of use
10
Value for money
9
Customer Support
7
Functionality
6
Libro
Health Wellness and Fitness, 11-50 employees
More than a year
Dec 01, 2023
Feature Packed
Feature Packed
Pros
AdvancedMD is user-friendly and includes all the necessary features for practice management. Additionally the treatment templates can be customized.
Cons
With so many options available it can be easy to forget where to find specific features.
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Ricky
Medical Practice, 11-50 employees
Less than 6 months
Dec 01, 2023
New User for multiple clinics
New User for multiple clinics
Pros
Undoubtedly the standout aspect is the people and support from the company. While the software itself is excellent the backend support is what truly sets it apart from other software.
Cons
Initially there was confusion due to different terminologies but once cleared up the experience with AdvancedMD has been great.
Ease of use
8
Value for money
9
Customer Support
9
Functionality
8
Michael
Computer Software, 11-50 employees
Less than 6 months
Dec 01, 2023
AdvancedMD EHR
AdvancedMD EHR
Pros
This EHR excels in patient scheduling.
Cons
There are better options available for patient charting in terms of EMR software.
Ease of use
8
Value for money
7
Customer Support
7
Functionality
8
David
Medical Practice, 11-50 employees
More than a year
Nov 01, 2023
Best Medical Billing Platform
Best Medical Billing Platform
Pros
The platform offers great features functionality and ease of use. Training and customer service are excellent.
Cons
There are no negative aspects or cons that we have discovered with AdvancedMD. We are completely satisfied.
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Shaun
Hospital & Health Care, 101-500 employees
More than a year
Nov 01, 2023
Awesome
Awesome
Pros
The entire customer support team of AdvancedMD EMR Software provides exceptional support making it easy to use.
Cons
Both the AMD software and the representative have been fantastic to work with. No issues encountered.
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Bill
Hospital & Health Care, 51-100 employees
More than a year
Nov 01, 2023
Brian S. Review of Advanced MD
Brian S. Review of Advanced MD
Pros
The system's ease of use is commendable combining scheduling and EHR capabilities.
Cons
Occasionally there are technical glitches but they are usually resolved quickly.
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Brian
Mental Health Care, 500+ employees
More than a year
Nov 01, 2023
Solid System
Solid System
Pros
AdvancedMD's capability to customize templates is highly commendable. Unlike other systems where you have to submit changes to their development team with the right permissions you can make immediate changes on your own. However mastering the art of fully customizing word merge templates requires practice and patience. The customer service team is generally helpful and readily available although the level of dedication may vary among representatives. On the other hand their account managers are consistently helpful and genuinely advocate for what's best for their customers.
Cons
While AdvancedMD is dedicated to enhancing their system there are still some features that either need improvement or are missing considering the current state of technology. For example the Analytics feature lacks marketing or referral data tracking and the customer survey cannot be customized. Essential telehealth features such as an "ask to mute" option are absent. The connectivity for telehealth could also be better as there are frequent issues with patients and providers connecting and maintaining a stable signal. Without EDI agreements for electronic remittance posting insurance payments becomes a slow and tedious process requiring excessive wait times to navigate between fields. The online scheduling feature is not fully integrated into the scheduling system necessitating the creation of blocks and holds to populate provider availability rather than automatically reflecting the existing appointments. Despite these limitations AdvancedMD remains a software worth exploring and evaluating.
Ease of use
8
Value for money
6
Customer Support
7
Functionality
6
Erica
Hospital & Health Care, 11-50 employees
More than a year
Oct 01, 2023
AVOID AdvancedMD EHR
AVOID AdvancedMD EHR
Pros
There aren't many issues except for poor construction and integration.
Cons
The software can be cumbersome with poor on-screen definitions and troubleshooting guidance.
Ease of use
3
Value for money
2
Customer Support
9
Functionality
3
Ivan
Mental Health Care, 1-10 employees
Less than 6 months
Oct 01, 2023
Usage of AdvancedMD in Early to Mid 3018
Usage of AdvancedMD in Early to Mid 3018
Pros
Billing and accounting processes were more streamlined and user-friendly as far as I can recall.
Cons
In the past it was difficult to input information and navigate between days but updates may have addressed these issues.
Ease of use
4
Value for money
7
Customer Support
7
Functionality
6
Gabriela
Medical Practice, 11-50 employees
Less than 6 months
Oct 01, 2023
Switched to Athena for Improved Billing Practices
Switched to Athena for Improved Billing Practices
Pros
Regrettably, there were no positive aspects that we could highlight about this software, leading us to make the decision to switch to Athena.
Cons
Our experience with the software was extremely disappointing, primarily due to their ineffective billing practices. They failed to handle our insurance billing appropriately, leading to claims being carelessly written off without any attempts to bill the insurance company. To our dismay, they proceeded to bill patients directly and sent soft collection letters without readdressing the insurance billing. Moreover, claims were written off without proper authorization, creating additional financial burdens for our hospital and healthcare team.
Ease of use
3
Value for money
2
Customer Support
2
Functionality
3
Karen
Hospital & Health Care, 2-10 employees employees
Jun 14, 2023
Meeting Promised Expectations with Room for Improvement
Meeting Promised Expectations with Room for Improvement
Pros
We were delighted to discover that the software delivered everything our sales representative had assured us. It came at a competitive price and offered the necessary features that perfectly suited our needs. As we made the switch from paper charting, we were pleasantly surprised by the available functionalities, making the transition smoother despite starting with minimal knowledge.
Cons
The aspect that disappointed me the most was their customer service. The implementation teams training was subpar, leaving us to rely heavily on self-learning through trial and error, and extensive online searches. Unfortunately, most of our questions and system-related issues went unanswered, and it often felt like the support team lacked an understanding of our queries. Customizing simple note templates proved challenging, requiring a grasp of coding, while notes themselves occasionally encountered internal issues even after signing. Annoyingly, there was no admin level access for editing signed notes, even when the errors were due to system glitches rather than user mistakes. Additionally, the reporting system proved to be messy, unorganized, and difficult to navigate. We were even compelled to pay extra for basic information reporting. Frequent glitches and the lack of insightful support added further frustration to the experience.
Ease of use
5
Value for money
6
Customer Support
6
Functionality
5
Cassie
Medical Practice, 51-200 employees employees
May 31, 2023
Support is not sufficient
Support is not sufficient
Pros
The program is good, but there is no support available.
Cons
The billing company has been completely unresponsive, causing significant delays in launching our nurse practitioners practice. I would advise against using their services.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
JoAnn
Medical Practice, 2 - 10 employees
May 15, 2023
Customer Service is poor
Customer Service is poor
Pros
To log into the system, simply enter your name, password, and office key.
Cons
We currently dont have an account manager to handle issues that may arise with our system. Inevitably, technology can have glitches, and in these situations, we rely on sending emails or making calls to 1-800-nos-ervice. It would be beneficial for the company to improve this aspect to ensure customer retention.
Ease of use
7
Value for money
7
Customer Support
8
Functionality
6
Anne
Health, Wellness and Fitness, 11 - 50 employees
Apr 15, 2023
Expensive and unreliable
Expensive and unreliable
Pros
The EHR itself is fine and it has ample features.
Cons
Our therapists are finding the product expensive and unreliable and have complained about glitches and the lack of user-friendliness. Although there is potential in the software, it is inefficient due to numerous nuances. At present, we rely on the software to collect copayments and manage our schedules. However, its current state of being down for extended periods without proper warning is unacceptable.
Ease of use
6
Value for money
8
Customer Support
7
Functionality
8
Michelle
Mental Health Care, 11 - 50 employees
Mar 15, 2023
Great system
Great system
Pros
The AdvancedMD interface is so nice. It gets us done with our data entry work in no time. You can also use filters to search for specific patients.
Cons
There is nothing wrong with it. We are satisfied.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Hannah
Lexus Medical Associates, 2-9 employees
Feb 27, 2023
Good setup
Good setup
Pros
The software and all its modules are very easy to use. The setup and training was not difficult at all. Very happy with their service.
Cons
Nothing negative to say
Ease of use
8
Value for money
9
Customer Support
10
Functionality
9
Dee
Healthy Baby Pediatrics, 10-49 employees
Feb 17, 2023
Not good for large practices.
Not good for large practices.
Pros
The program is not suitable for large practices and our assigned trainee had no prior knowledge and was still learning the program. As a result, our practice suffered due to insufficient readiness. After five months of using the program, we had to bill outside of it to get paid and were still waiting on correct data transfer. Additionally, most insurance carriers were advised to be added in an incorrect manner, causing our billing to reset almost to zero. Im sharing this review to caution others from enrolling in this program.
Cons
Setting up and using this program is challenging, and it takes a significant amount of time to receive information about claim status from the clearing house. It may take up to 5-6 months or more to set up the program.
Ease of use
3
Value for money
3
Customer Support
4
Functionality
2
Leibnyz
Consumer Services, 51 - 200 employees
Feb 15, 2023
Happy with the service
Happy with the service
Pros
Customer service is the best thing about this software. Keeping a check on technical support, they also provide managerial support. You do not have to wait long to hear from them.
Cons
A few minor glitches spring up every now and then but it stabilizes real quick.
Ease of use
10
Value for money
8
Customer Support
8
Functionality
8
Rick
First Urology Center, 2-9 employees
Jan 10, 2023
Great customer service
Great customer service
Pros
The AdvancedMD EMR software is amazing. Their customer support is excellent. Their claim center lets us review charges before we submit them to the insurance company and they also scrub the claims to make sure they are clean.
Cons
They should include a feature to do automated write-offs in the system.
Ease of use
9
Value for money
8
Customer Support
10
Functionality
9
Crystal
Low T Physician Services PLLC, 201-500 employees employees
Dec 11, 2022
Small clinic friendly software!
Small clinic friendly software!
Pros
We are a small clinic with multiple specialties. The software lets us customize the workflow and helps us reduce the time spent on documentation procedures.!
Cons
One must learn and give enough time in learning the ins and outs of the software, or you will find yourself completely lost.
Ease of use
10
Value for money
10
Customer Support
8
Functionality
10
Darin
IntegrityNP, 201-500 employees employees
Nov 19, 2022
Its good
Its good
Pros
AdvancedMD is very easy to navigate. I will give full marks for its processing speed and streamlining of the workflow.
Cons
Customer care can be a bit more responsive in times of dire need.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
8
Linda
Wilson Pediatrics, 2-10 employees employees
Oct 02, 2022
AMAZING product!!
AMAZING product!!
Pros
AdvancedMD is a complete solution. With AdvancedMD, our workflow has improved substantially. The system is easy to learn and use by the staff. The reporting feature is very remarkable. It lets you build customized reports. I’ve been using this product for 18 years now and I am more than happy with it. My clients are also happy.
Cons
They charge for the add-on modules separately.
Ease of use
9
Value for money
8
Customer Support
8
Functionality
10
Manik
PRACTOLYTICS, 201-500 employees employees
Sep 17, 2022
Reminders
Reminders
Pros
The AdvancedMD is good and reliable, but it has a learning curve to it which takes a bit of time to get a hang of it, just like any other tool.
Cons
When patients receive appointment reminders and cancel their appointments, they are unable to reschedule again. This feature shouldn’t be available to cancel unless I don’t cancel the appointment reminders.
Ease of use
8
Value for money
9
Customer Support
9
Functionality
9
Alejandra
Americas TMS Center, 2-10 employees employees
Sep 11, 2022
The billing module is a lifesaver!
The billing module is a lifesaver!
Pros
I have been using this software in my practice for the last five years. The easy access to electronic record archives and the operation of the manual posting windows has made this software one of my favorites among the EHRs that I have used in the recent past. The patient billings are tracked, which ensures that the practitioners get paid. Thats pretty much any doctors office needs to bring in more revenue.
Cons
I am having some difficulty with the new user interface. To be honest, I prefer the older version because it was much simpler and I was pretty familiar with the older icon placements. I had a few compatibility issues back when I started using it, but the support team was really great and helped us a lot in setting this software up and running.
Ease of use
7
Value for money
8
Customer Support
8
Functionality
8
Louis Mccarthy
Practicing Physician, Employees 500-999 employees
Aug 19, 2022
Practical
Practical
Pros
AdvancedMD EHR is one of the best software in the market. It is updated on a yearly basis. It has a smooth implementation process.
Cons
No drawbacks to report
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Kimmel
Medical care, 11-50 employees employees
Jul 13, 2022
Multiple options
Multiple options
Pros
There are a lot of customization options and we can change the fields and template forms according to our needs. Patients like their portal and are able to view results clearly and hassle-free.
Cons
None whatsoever.
Ease of use
8
Value for money
8
Customer Support
9
Functionality
9
Ophelia
Lords Health Center, 2-9 employees
Jun 24, 2022
Easy to implement
Easy to implement
Pros
The implementation team to which we were allocated was fantastic. Also, AdvancedMD is also incredibly user-friendly.
Cons
I dont like that when providers are writing notes, there is no spell-check.
Ease of use
9
Value for money
9
Customer Support
8
Functionality
7
Kelly
Medical Practice, 50-99 employees
May 31, 2022
AdvancedMD has a bit of a learning curve.
AdvancedMD has a bit of a learning curve.
Pros
Learning how to customize templates in the way I desire was a little challenging at first, but once you get the hang of it, its quite simple to use.
Cons
The system does have a bit of a learning curve.
Ease of use
6
Value for money
6
Customer Support
8
Functionality
6
David
Medical Practice, 50-99 employees
May 31, 2022
Ease of use
Ease of use
Pros
The ability to work on my phone is the finest benefit for me. This function is critical for me because I am quite busy and am not always able to sit at my computer to work.
Cons
There arent any major drawbacks that come to mind.
Ease of use
10
Value for money
8
Customer Support
10
Functionality
9
Karan
Medical Practice, 10-49 employees
May 19, 2022
Good Customer Support
Good Customer Support
Pros
The customer service is my favorite. All of the employees are local, compassionate, and competent.
Cons
The system is rather clumsy.
Ease of use
6
Value for money
8
Customer Support
8
Functionality
6
Christine
Mental Health Care, 2-9 employees
May 11, 2022
Easy to customise!
Easy to customise!
Pros
I appreciate that AdvancedMD can be customized to my work to an extent.
Cons
I dont like that many things cant be added or altered until they go via the firm, and if its not on their list of modifications, its unlikely to happen.
Ease of use
7
Value for money
7
Customer Support
7
Functionality
7
Sally
Hospital & Health Care, 50-99 employees
Apr 05, 2022
Great Value
Great Value
Pros
AdvancedMD is an integrated suite of software solutions for physicians. The key features are patient relationship management, practice management, and telemedicine. The customer support team is kind and skillful in resolving queries.
Cons
There isnt anything negative that I could write about at the moment.
Ease of use
9
Value for money
9
Customer Support
8
Functionality
8
Paul
Gulf coast men’s health, 2-10 employees employees
Mar 16, 2022
Review
Review
Pros
It is a reliable product. The training sessions offered to employees are comprehensive in understanding the mechanism of this software.
Cons
The system runs slow at times that is an annoying aspect of it.
Ease of use
9
Value for money
7
Customer Support
8
Functionality
9
Cox
Family practice, 2-10 employees employees
Feb 14, 2022
Quick and efficient
Quick and efficient
Pros
The system is so quick to learn and get used to. You will not experience any delays and there are no major bugs in the system either. It is multifunctional.
Cons
Great on all fronts.
Ease of use
10
Value for money
8
Customer Support
10
Functionality
8
Tatianna
SKM Inc, 10-49 employees
Jan 11, 2022
A lot of customization
A lot of customization
Pros
The customization options turn it into an entire specialized software. We can edit templates to make them easier for our dermatology practice.
Cons
There should be more font and color options for notes
Ease of use
9
Value for money
10
Customer Support
8
Functionality
9
Bono
Clare Dermatology, 10-49 employees
Dec 22, 2021
A reliable solution
A reliable solution
Pros
We do not have any issues with our workflow anymore. Everyone from the receptionist to the doctor is on the same system.
Cons
This has all the features just needs a few more formatting options
Ease of use
7
Value for money
7
Customer Support
8
Functionality
8
Ibad
HC Medicine, 2-9 employees
Nov 08, 2021
Schedules are all in sync
Schedules are all in sync
Pros
All our schedules and other information are now synced and we can reference it with other systems to make sure nobody misses their appointment.
Cons
No cons with AdvancedMD.
Ease of use
10
Value for money
10
Customer Support
8
Functionality
8
Chad
Victoria Dental and Eye clinic, 10-49 employees
Aug 12, 2021
User-friendly software
User-friendly software
Pros
It is so easy to use and get organized. Our administrators and accountants love it. We can check the patients progress from our computers too.
Cons
There are no cons. It is wonderful.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Jane
Ada Medical Clinic, 2-9 employees
Jul 14, 2021
Recommended to everyone
Recommended to everyone
Pros
The system is highly recommended because of its convenient workflow. You can schedule appointments, create patient charts and store them all in one place. Their customer service is very helpful too and we are happy with their service.
Cons
NA
Ease of use
9
Value for money
10
Customer Support
9
Functionality
10
Perry
Aruba Medical Center, 50-99 employees
Jun 01, 2021
Great practice management
Great practice management
Pros
I am able to manage the large number of patients that come in everyday as the sole administrator. Checking in and checking out is a breeze.
Cons
It is easy to use and there are only minor glitches.
Ease of use
9
Value for money
7
Customer Support
8
Functionality
8
Joe
The Green Clinic, 10-49 employees
May 05, 2021
Better than the last one
Better than the last one
Pros
I had a terrible experience working with the last software. There are different options on this one to help me customize it. The customer service is amazing and helps us understand the process.
Cons
NA
Ease of use
9
Value for money
10
Customer Support
9
Functionality
10
Claire
Grand Rapids Medical Clinic, 50-99 employees
May 05, 2021