AdvancedMD Reviews

“Not at all happy with the”

Pros

I enjoyed the linear and intuitive nature of the software. However I am dissatisfied with the lack of support when there is a disconnection.

Cons

I reviewed them and was assured that all the information we entered into the EHR would belong to us and be accessible even if we switched systems. Unfortunately, that turned out to be untrue. We started using AdvancedMD in 2009 and closed the practice in 2015. We were told that we wouldn't have access to any of the medical records we created in AdvancedMD, only the scanned documents. I was unhappy with this, but AdvancedMD didn't offer a solution and stopped returning my calls.

“Would not recommend for a rural health clinic.”

Pros

Providers thoroughly enjoy the EHR side of the software and scheduling appointments is not a hassle anymore.

Cons

The practice management aspect is outdated and not suitable for rural health clinics. We can't post negative adjustments to ensure rural health payments reflect our rates. The staff isn't familiar with rural health clinics, and it took us 10 months to get our Medicare claims submitted with their assistance. Customer support hold times often exceed an hour, and even then, the support representative puts you on hold to get help. It's very expensive for such an outdated product that requires additional staff time to post Medicare payments. Generating month-end reports is cumbersome and takes 8-10 hours due to our clinic having multiple locations. Manually adding reports should be a thing of the past.

“Advanced MD”

Pros

My District Manager and AdvancedMD trainer always make time to address any questions I have. They go above and beyond to assist and explain processes in great detail. Its a wonderful team to work with. Also Creating custom templates is a simple process.

Cons

The system doesn't download inbound CIE reports in a clean and effortless format. It would be helpful to have more detailed instructional videos.

“Excellent help today”

Pros

The support system is remarkable. Today my representative spent over an hour helping me resolve an interface issue with Lab Corp. I am impressed by her professionalism and dedication to solving my offices EHR problem. She truly did an outstanding job.

Cons

I wish there had been one dedicated person assigned to my office from the very beginning to help me. It would have allowed for more productive time with AdvanceMD and improved patient care.

“AdvancedMD is easy to setup, train and use.”

Pros

The setup of our keys went smoothly and the training is enjoyable and always accessible. I haven't encountered any scenarios that AdvancedMD cannot handle.

Cons

I like all the features. The ledger is simple to use and correcting and refilling claims is a simple process. The clearinghouse is intuitive and does most of the work for you. The reporting functionality is user friendly and I can generate reports in different ways based on our clients' preferences.

“Evaluation of AdvancedMD”

Pros

The product is easy to use and I am generally satisfied with the support team although there can be long wait times.

Cons

I am not satisfied with the clearinghouse. It doesn't meet the standards of PQRS and there are better programs available. Chasing after Meaningful Use is a hassle. The time difference for people in the EST zone causes difficulties. The additional costs to make the program more efficient are prohibitive.

“sean a”

Pros

We faced a challenging case involving an emotionally distressed patient but everyone involved did an exceptional job handling it with the utmost professionalism. I am truly grateful to them for making my interaction with the patient much smoother.

Cons

It needs more frequent coding updates for various sections such as the patient portal. So the updates should be diverse and consistent.

“No Customer Support; You Are Own!”

Pros

The product is decent but outdated compared to newer programs that offer more helpful features. Prior to AMD being attained by ADP it was a worthwhile software product.

Cons

The software support is terrible. actually it is non existent. There is no support for the billing portion of the program and their standard answer is, "Oh, we outsource the billing. Can't help you with that."

“Terrible, Stay away. Don't get locked into their terms.”

Pros

The initial implementation process is pleasant as they assist with the setup. However the program itself is clunky and not user friendly with numerous folders and tabs that are difficult to navigate. Overall the implementation could be improved, as many features and products do not function properly.

Cons

I didn't like their attempt to charge me for the setup fee. Apparently, the initial invoice mentions that the fee would be waived if we remain customers for more than 12 months. However, there's no way to agree or disagree with these terms because accepting the invoice is considered confirmation of the "contract." Be aware that this company will try to lock you into a 12-month contract during the initial setup/discussion. The sales team lacks accountability and will do anything to get you to sign up. The customer service representative even yelled at me.

“Easy to Use”

Pros

The PM module is easy to use and offers modules that cater to our billing and scheduling needs. AdvancedMD is innovative when it comes to keeping up with industry standards.

Cons

I'm satisfied with everything about the product, and once you become familiar with all the options, the reporting is excellent.

“It's been a roller coaster”

Pros

The layout of the notes looks highly professional.

Cons

I had a negative experience with customer service. They were extremely impolite and unhelpful.

“Highly recommended”

Pros

Their billing services team is great and always collect on time, they have also improved our collections. The EHR product is excellent.

Cons

The system is slow at times and we have been promised that it will be fixed in the new release.

“Hard learning curve but system is efficient”

Pros

The system is well integrated, I use their mobile app which works well. They also offer credit card payments which help us collect co pays.

Cons

The software is made for large practice and therefore it is complex. It takes a while to learn the whole system. There should be a cut down version of the software for small or solo practices.

“Stay away from them or ask for a trial”

Pros

I cant think of anything that I like about this product or the vendor

Cons

This is the worst EHR, what they showed us in demos was fake and does not really work. It has very basic functionality and that even does not work. Ask for a trial version so that you can see it before signing the contract.

“AdvancedMD review”

Pros

The only aspect that impresses me is the quick end of month process.

Cons

The implementation process of this product was challenging. It would be better if the company created form templates for physicians instead of relying on employees who are not computer programmers.

“AdvancedMD is not for me!”

Pros

I like the formatting and layout which are very well designed.

Cons

It was a tough decision, but the aspect I like the least is the customer service.

“Very frustrating, takes away time from patients”

Pros

Scheduling and rescheduling patients on the PM side is a simple process.

Cons

There aren't enough training options available to help new employees catch up with others.

“AdvMD - Straightforward/Easy to Use/Efficient PM Software”

Pros

Claim submission is efficient and errors are quickly caught without having to wait months for insurance companies to inform you of issues. The turnaround time for claim payments is fast.

Cons

Sometimes its challenging to locate outstanding secondary claims that have been misplaced by the carrier and remain unpaid.

“Good for those who know what they're doing”

Pros

The reporting features are highly advanced and top notch and the customer support is excellent.

Cons

The software is not customizable and the promises made by the salesman cannot be fulfilled. The updates are slow to release, such as waiting 1.5 years for cross-browser compatibility, as only Internet Explorer is allowed.

“It's been a long two years.......”

Pros

The mobile app for iPhone is very user friendly and makes it easy to check schedules and demographics. I find it faster to send prescriptions from my phone compared to any other device.

Cons

Firstly instead of taking a minute to answer your question, they constantly tell you to "watch the video" Secondly, the support provided is inadequate, and there's not enough training. They push too much responsibility onto medical professionals who are not computer technicians or data entry clerks.