AestheticsPro Reviews

Pros

it is great for my tattoo removal shop.

Cons

it does not work as smoothly on my computer as it does in videos.

Pros

I haven't found anything to dislike about this software making the setup of my medical aesthetics practice exciting.

Cons

No dislikes have been found at the moment.

Pros

Aesthetics Pro has the best most patient and kind support team making the experience enjoyable.

Cons

Overall positive sentiments acknowledging the learning curve inherent in any software.

Pros

The ease of use for booking rescheduling and moving appointments is a significant advantage.

Cons

The client portal's perceived clunkiness and limited customization options are mentioned as the biggest challenges. Additionally the unsubscribe notification for emails is considered small leading to client complaints about difficulty unsubscribing. While the software is appreciated for its ease of use in booking rescheduling and moving appointments improvements in the client portal's functionality and user interface are suggested for a more seamless experience.

Pros

The extensive database of pre-populated reports alleviates the stress of designing custom reports for charting providing comprehensive charting solutions. The tutorial videos are highly beneficial offering clear guidance in relatively short segments.

Cons

The software's numerous features are appreciated but occasional navigation difficulties are noted.

Pros

The web-based accessibility from a phone is a convenient feature.

Cons

Compatibility issues with the Clover credit card processing system are raised.

Pros

The marketing features integrated into the program are fabulous and greatly appreciated.

Cons

Difficulty in organizing services and a desire for clearer outlines are expressed.

Pros

Ease of use clean layout customer forms and live person support are standout features.

Cons

Limited feedback as implementation is in progress.

Pros

Once you learn to navigate the software it becomes easy and efficient with hopes of it becoming second nature.

Cons

Initial configuration demands and a 30-minute time limit on training calls which may be insufficient during the software launch are noted. Suggestions are made to address these concerns emphasizing the need for more comprehensive training sessions and consideration of user feedback to enhance the software's efficiency for diverse needs. The hope is that proposed improvements will be taken into account for a smoother user experience.

Pros

Not overly expensive with readily available support and training.

Cons

Inability to see the entire client list at once is mentioned.

Pros

The main reason for choosing this software was the preloaded forms saving us considerable time by eliminating the need to create them from scratch. It has proven invaluable for scheduling and practice management.

Cons

The client portal is deemed valuable but could benefit from interface upgrades.

Pros

Very easy to use with unreal customer support.

Cons

Current satisfaction is expressed with no identified issues.

Pros

The assigned liaison and responsive customer support make the experience enjoyable.

Cons

Positive sentiments are shared with a focus on exploring the marketing feature.

Pros

Once the back end is set up the software is great with easy package pricing and accurate reports.

Cons

A preference for a longer duration of assigned team support during system establishment is voiced.

Pros

The best thing about AestheticPro is the customer support they provide. The support team is fantastic and contributes to the software's smooth operation.

Cons

Integration with Aesthetics Pro proved more challenging than expected and various suggestions for improvements have been submitted. Requests include enhancing the capacity to see and search beyond a hundred names automatically advancing to the next date field facilitating easier photo uploads and adding a spell checker to the program. The desire for continued updates to address these concerns is expressed in a constructive manner recognizing the potential for Aesthetics Pro to better serve the medical field with these enhancements.

Pros

We love the easy-to-use nature of the software and our trainer was amazing.

Cons

The desire for a feature to mass send electronic consent forms is expressed.

Pros

Aesthetics Pro stood out during my research for software for our spa with helpful videos for getting started.

Cons

While helpful video reliance and occasional difficulty in following answers on the portal are noted.

Pros

The transfer over was easy and we love using the software.

Cons

Issues with forms including patient trouble filling them out and incomplete status indications are highlighted.

Pros

Despite more flaws than strengths in this software particularly poor tech support the process of data export when switching to another company has been painfully slow and problematic. Constant issues with appointments and technical glitches significantly impacted day-to-day business operations. The service experience marked by delays and unfulfilled promises has been the worst in my 30+ years in the industry. Highly discouraged from considering Aesthetics Pro.

Cons

The frustration with tech support is highlighted emphasizing delayed responses and issues not being resolved promptly. The communication through emails within the software is criticized for being non-service oriented and causing inconvenience.

Pros

While integration was straightforward it unfortunately falls short in other aspects.

Cons

The user expressed frustration with AestheticsPro stating that half of the documents don't save and customer support is unhelpful. They mentioned spending more time and money on submitting tickets for problems than on actual work. The support responses were perceived as less supportive and the user felt they were giving more support to AestheticsPro's customer support staff than receiving assistance. The issues have been ongoing for over a year with no resolution.