softwareAestheticsPro EMR Software Reviews
390 Reviews
Overall Rating
4.3
390 Reviews
Rating Distribution
5
(224)
4
(106)
3
(40)
2
(7)
1
(13)
Satisfaction Score
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Overall Rating
4.3
390 Reviews
Rating Distribution
5
(224)
4
(106)
3
(40)
2
(7)
1
(13)
Satisfaction Score
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Filters
Specialty
Provider Size
Time Used
First Time Med Spa Owner
First Time Med Spa Owner
Pros
The ease of implementation and integration with payment software is advantageous for us.
Cons
I hope for twoway texting capabilities with our clients and the ability to...
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Antoine
Health, Wellness and Fitness, 1-10 employees
Less than 6 months
Mar 21, 2024
Steer clear!!!
Steer clear!!!
Pros
Sending invoices and receipts is straightforward and the customer service is acceptable.
Cons
I find it extremely clunky confusing and glitchy leading to immense frustration.
Ease of use
2
Value for money
3
Customer Support
4
Functionality
3
Bekki
Hospital & Health Care, 1-10 employees
Less than a year
Mar 19, 2024
New Clinic Review
New Clinic Review
Pros
All the functions I need for my company are consolidated in one system.
Cons
While the customer service was satisfactory dealing with an inadequate EMR system proved frustrating. Instead of streamlining my workflow its limitations hindered efficient patient record management. As healthcare professionals we require flexibility customization and efficiency all lacking in this supposedly robust service.
Ease of use
5
Value for money
5
Customer Support
6
Functionality
5
Mia
Health, Wellness and Fitness, 1-10 employees
Less than 6 months
Mar 15, 2024
Best Business Investment!
Best Business Investment!
Pros
The features provided make it effortless to manage my business seamlessly.
Cons
Its disappointing that it doesnt integrate with any ecommerce platform or other credit card machines outside the two vendors provided by Aesthetic Pro.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Christelle
Medical Practice, 1-10 employees
Less than 6 months
Mar 02, 2024
Preferred Version 5
Preferred Version 5
Pros
I appreciate how easy it is to use and navigate.
Cons
Im frustrated by the changes in the invoice process when checking patients out with Aurora along with the additional steps needed to add a new patient.
Ease of use
5
Value for money
6
Customer Support
7
Functionality
3
Reja
Retail, 1-10 employees
More than a year
Mar 01, 2024
Do Not Recommend
Do Not Recommend
Pros
I appreciate the option for online booking the setup process and the integration with Gravity Payments.
Cons
Theres no immediate assistance hotline instead you have to submit countless tickets resulting in delayed responses. Features like book now dont filter invalid credit cards rendering it useless. The lack of twoway texting with clients and the cumbersome customer service process further compound the issues.
Ease of use
5
Value for money
5
Customer Support
6
Functionality
5
Hulnara
Medical Practice, 1-10 employees
More than a year
Mar 01, 2024
New user and loving it so far
New user and loving it so far
Pros
The system offers easy navigation and the customer service is helpful.
Cons
I havent identified any cons so far.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Raychel
Medical Practice, 1-10 employees
Less than 6 months
Mar 01, 2024
Software update training
Software update training
Pros
Its userfriendly and reliable and Im impressed with the availability of the support team.
Cons
I have no dislikes everything is great. Thank you.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Gia
Medical Practice, 1-10 employees
More than a year
Feb 06, 2024
Highly Recommend!
Highly Recommend!
Pros
Im impressed with the excellent customer service ability to upload patient pictures into their medical record variety of customizable forms and the platform as a whole especially the new Aurora Version Update.
Cons
Lack of a true cellphone app inability to upload patient videos and steep pricing are concerns. It would be beneficial to have another pricing tier for smaller practices.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Eileen
Medical Practice, 1-10 employees
Less than a year
Feb 05, 2024
new user and will do another review
new user and will do another review
Pros
It appeared easy to use during the demo but onboarding only covered one topic. I hope there will be more comprehensive training.
Cons
I havent formed an opinion yet as Ive just started using it.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Phyllis
Medical Devices, 1-10 employees
Less than 6 months
Feb 04, 2024
Efficient and easy to ise
Efficient and easy to ise
Pros
Online booking is convenient setup is simple and documents are accessible online.
Cons
Accessing the calendar involves too many steps to reach the current day.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jonna
Health, Wellness and Fitness, 1-10 employees
Less than a year
Feb 03, 2024
Wonderful company and software program
Wonderful company and software program
Pros
Aurora! It's incredibly intuitive, and the included app adds to its user-friendliness.
Cons
I have no complaints. From the initial sales call to the onboarding call, my experience has been fantastic. The team is highly informative and responsive!
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Holly
Religious Institutions, 1-10 employees
Less than 6 months
Jan 27, 2024
Current new user of a new business
Current new user of a new business
Pros
The customer service is what I adore most about this platform. I love the fact that whenever I require assistance or have general inquiries, there's a real person or easily accessible options to provide answers and help.
Cons
Like any new platform, theres a learning curve but I have no real complaints about AestheticsPro.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Emily
Health Wellness and Fitness, 1-10 employees
Less than 6 months
Jan 16, 2024
Review After Two Years of Use
Review After Two Years of Use
Pros
As a brand new spa, it has served its purpose for us, but as we grow, we will need to transition to a different EMR system that provides more features and functions.
Cons
The reporting functions are nonexistent including retention and pre booking. The online booking feature rarely functions correctly and there's no customer service number to call. When charging for memberships, theres no notification if a payment fails. Additionally, there's no confirmation text unless a patient schedules online. The SMS text character limit is too low, consent forms don't always save properly, and charting information may not save correctly. There are numerous issues with the online consent forms, making it difficult for patients to access them.
Ease of use
7
Value for money
7
Customer Support
5
Functionality
5
Jamie
Health Wellness and Fitness, 1-10 employees
More than a year
Jan 15, 2024
Above Average Software
Above Average Software
Pros
It's easy to navigate, and the options with cool color coordination enhance the experience.
Cons
Some features cannot be permanently enabled and the system is not customizable to our specific requirements.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jesse
Medical Practice, 11-50 employees
Less than 6 months
Jan 13, 2024
Client Review - Physician Artistry Medical Spa
Client Review - Physician Artistry Medical Spa
Pros
The calendar features are our favorite for managing and scheduling our existing client base.
Cons
Its not user friendly. It is challenging to locate tools like client messaging and importing/exporting client data.
Ease of use
7
Value for money
7
Customer Support
10
Functionality
7
Abigail
Medical Practice, 1-10 employees
More than a year
Jan 08, 2024
New to Aesthetic Pro
New to Aesthetic Pro
Pros
Navigating the platform feels intuitive and the support provided is exceptional
Cons
I am just starting out so it iss too early to pinpoint any dislikes. Ask me again in about 6 weeks.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Karen
Alternative Medicine, 1-10 employees
Less than 6 months
Jan 06, 2024
Wickedly bad company with AWFUL customer service
Wickedly bad company with AWFUL customer service
Pros
I like their approach of acknowledging flaws without immediately fixing them assuring me that my suggestions will reach the technical team. however there is no follow up on the progress or reasons behind it.
Cons
The price increases annually and the teaching seminars are conducted by someone speaking too quickly to understand. When I raised this concern to AestheticsPro. they acknowledged it as a common issue. I attended another webinar but there was no improvement. It still sounded like incomprehensible babble!
Ease of use
7
Value for money
7
Customer Support
2
Functionality
7
Carol
Medical Practice, 1-10 employees
More than a year
Jan 05, 2024
Onboarding
Onboarding
Pros
The user friendliness and wide range of impressive features software provides appeal me the most.
Cons
It bothers me that I will have to handle most of the backend setup.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Victoria
Medical Practice, 1-10 employees
Less than 6 months
Jan 04, 2024
Review of last.
Review of last.
Pros
I enjoy using the calendar to schedule appointments and make edits.
Cons
The navigation is not at all easy for me.
Ease of use
5
Value for money
8
Customer Support
8
Functionality
5
Eva
Health Wellness and Fitness, 11-50 employees
Less than 6 months
Jan 03, 2024
Aestheticspro
Aestheticspro
Pros
The features like aesthetic templates, employee choices, and scheduling options are noteworthy.
Cons
It lacks templates for general practice. the available templates are primarily focused on aesthetics.
Ease of use
10
Value for money
8
Customer Support
10
Functionality
8
Cassandra
Medical Practice, 1-10 employees
Less than a year
Jan 02, 2024
Very Happy with Aesthetic Pro for my Med Spa
Very Happy with Aesthetic Pro for my Med Spa
Pros
Its user friendly and if any questions or concerns arise you can reach out to Support, they give quick responses.
Cons
Once clients make appointments they cannott view them.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Carey
Health Wellness and Fitness, 1-10 employees
More than a year
Jan 01, 2024
Aesthetics Pro review
Aesthetics Pro review
Pros
The simplicity of creating notes and scheduling patients makes it convenient.
Cons
There are multiple steps involved in every task.
Ease of use
8
Value for money
9
Customer Support
9
Functionality
10
Melissa
Health Wellness and Fitness, 1-10 employees
Less than 6 months
Dec 01, 2023
New User Review
New User Review
Pros
The software is designed to be user-friendly with easy navigation and a short learning curve. One standout aspect of our experience was the excellent support we received during a call. The representative who assisted us was not only knowledgeable but also friendly and helpful providing valuable guidance on basic functions.
Cons
N/A - I haven't had enough experience to form an opinion yet. So far there is nothing I dislike.
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Colleen
Public Relations and Communications, 1-10 employees
Less than 6 months
Dec 01, 2023
New at AestheticsPro
New at AestheticsPro
Pros
In comparison to other programs this software stands out for its user-friendly nature.
Cons
Currently some basic features are unavailable.
Ease of use
8
Value for money
7
Customer Support
7
Functionality
8
Stefanie
Consumer Services, 1-10 employees
Less than 6 months
Dec 01, 2023
Beauty Med Review
Beauty Med Review
Pros
The software is user-friendly and the customer service is excellent.
Cons
No specific complaints about the services.
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Behfar
Cosmetics, 1-10 employees
More than a year
Nov 01, 2023
Longtime Satisfied Client of Aesthetics Pro
Longtime Satisfied Client of Aesthetics Pro
Pros
The software's ease of use detailed client history and customization options make it a great choice. Furthermore the customer support provided both via phone and online is exceptional and highly responsive.
Cons
A minor improvement would be to eliminate the requirement of asking new clients about their cellphone carrier. Other systems don't have this requirement and many find it odd. Additionally there is a concern when clients change carriers as they may not receive text reminders and not everyone regularly checks their emails.
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Corinna
Cosmetics, 1-10 employees
More than a year
Nov 01, 2023
Review
Review
Pros
The customer support is exceptional promptly addressing any issues that arise.
Cons
Patient information doesn't always transfer from intake forms to other forms requiring manual retyping for prescriptions.
Ease of use
6
Value for money
7
Customer Support
8
Functionality
8
LAURA
Medical Practice, 1-10 employees
Less than a year
Nov 01, 2023
training review
training review
Pros
It is easy to use on a daily basis and the daily reconciliation feature is beneficial.
Cons
There is a need for more comprehensive reporting options.
Ease of use
10
Value for money
9
Customer Support
9
Functionality
6
Suzie
Medical Practice, 11-50 employees
More than a year
Oct 01, 2023
Review
Review
Pros
The software is user-friendly as long as you follow the steps correctly when scheduling appointments sending client paperwork or rescheduling. If you have any training-related questions they are promptly answered.
Cons
Many aspects of the software seem outdated and could benefit from improvements.
Ease of use
6
Value for money
7
Customer Support
9
Functionality
6
Kyndl
Medical Practice, 11-50 employees
More than a year
Oct 01, 2023
Great Support.
Great Support.
Pros
The software provides quick responses and live support is available via conference within a day.
Cons
It would be great if AP could process Cherry and CareCredit transactions.
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Andres
Medical Practice, 1-10 employees
Less than 6 months
Oct 01, 2023
The best customer support!
The best customer support!
Pros
The software's strengths lie in its customer support ease of use and customization options.
Cons
No issues at all; I am extremely satisfied with the product.
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Inessa
Health Wellness and Fitness, 1-10 employees
More than a year
Oct 01, 2023
Helpful and Friendly
Helpful and Friendly
Pros
I appreciated the step-by-step guidance provided in response to my questions.
Cons
Customer support requires submitting a ticket and waiting for assistance.
Ease of use
10
Value for money
9
Customer Support
7
Functionality
10
Jessica
Health Wellness and Fitness, 1-10 employees
Less than 6 months
Oct 01, 2023
Youvoria Aesthetics
Youvoria Aesthetics
Pros
The integration of booking and payment along with the variety of available forms is a notable feature.
Cons
It would be great to have an iPad version as the software can be a bit challenging to use.
Ease of use
6
Value for money
7
Customer Support
9
Functionality
6
Nada
Cosmetics, 1-10 employees
Less than 6 months
Oct 01, 2023
review
review
Pros
Scheduling is simple and the tool is easy to learn and use.
Cons
The ability to add clinical documents is important but building them from scratch can be cumbersome.
Ease of use
8
Value for money
7
Customer Support
7
Functionality
8
Roxanna
Medical Practice, 1-10 employees
More than a year
Oct 01, 2023
My review
My review
Pros
The software is user-friendly offers web browsing capabilities and provides excellent support.
Cons
Still unsure since we just started using it.
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Ed
Hospital & Health Care, 1-10 employees
Less than 6 months
Oct 01, 2023
Onboarding with Jennifer PiettBaechler
Onboarding with Jennifer PiettBaechler
Pros
I am still in the process of setting up Aesthetics Pro for my team, and I had another onboarding session this morning. Despite my initial reluctance, Jennifer PiettBaechler made this onboarding experience absolutely wonderful. She was incredibly helpful, sweet, and addressed all my questions without overwhelming me or rushing the call. Speaking with her was a pleasure, and I hope I can reach out to her if I ever need assistance again.
Cons
My account manager doesnt typically respond.
Ease of use
9
Value for money
10
Customer Support
8
Functionality
8
Galyleah
Cosmetics, 1-10 employees
Sep 15, 2023
Metairie Med Spa Onboarding Experience
Metairie Med Spa Onboarding Experience
Pros
Im new to the program, but Im already loving it. One of the standout features for me is the ability to easily track expenses, both by employee and for different services.
Cons
I dont have any cons to report at this time, as Im still in the onboarding process.
Ease of use
8
Value for money
10
Customer Support
9
Functionality
8
Marie
Medical Practice, 1-10 employees
Sep 15, 2023
Perfect for Medspa
Perfect for Medspa
Pros
Its incredibly userfriendly and not overly complicated. The customer support is excellent.
Cons
At times the documentation doesnt save well.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Charina
Medical Practice, 1-10 employees
Sep 02, 2023
Excellent customer care
Excellent customer care
Pros
Im really impressed with the quality of customer support. The instructional videos are also quite helpful.
Cons
There arent many downsides but occasional server issues or access problems can be a minor inconvenience.
Ease of use
9
Value for money
10
Customer Support
8
Functionality
8
Tanya
Medical Practice, 1-10 employees
Sep 02, 2023
Personal Use Review
Personal Use Review
Pros
We appreciate the charting and HIPPA compliance of MAP. The erecord creator is fantastic. Also the ability to see the last consent or intake before adding a new one is a plus.
Cons
While most aspects are great the scheduling and marketing features could be improved compared to some competitors.
Ease of use
8
Value for money
10
Customer Support
9
Functionality
8
Aimee
Medical Practice, 1-10 employees
Sep 02, 2023
Streamline.
Streamline.
Pros
I like that AestheticPro is designed specifically for the Aesthetic and MedSpa industry.
Cons
Theres room for improvement in the available merchant options and EMV choices.
Ease of use
10
Value for money
10
Customer Support
8
Functionality
9
Rolando
Health Wellness and Fitness, 1-10 employees
Sep 02, 2023
This is anti software.
This is anti software.
Pros
I dont believe this softwares rating on this site for a single second. It is a challenging experience with numerous issues.
Cons
The software attempts to do too much at once and ends up doing everything poorly. Various design flaws and inefficiencies in staff scheduling are particularly frustrating.
Ease of use
5
Value for money
4
Customer Support
6
Functionality
4
Kyle
Medical Practice, 1-10 employees
Sep 02, 2023
Overall Happy
Overall Happy
Pros
It provides good value for the money and delivers positive results for the time invested.
Cons
Setting up membership programs with initiation fees can be tricky.
Ease of use
9
Value for money
9
Customer Support
10
Functionality
8
Jessica
Health Wellness and Fitness, 1-10 employees
Aug 02, 2023
Chief Executive Officer
Chief Executive Officer
Pros
CSM is flexible and the GUI is easy to understand. It meets essential EMR standards for our business.
Cons
Reporting options are limited and theres a need for better integration possibilities like PowerBI and SAAS.
Ease of use
8
Value for money
9
Customer Support
10
Functionality
9
Marvin
Hospital & Health Care, 1-10 employees
Aug 02, 2023
Kirkland
Kirkland
Pros
The products price and ease of use are highlights.
Cons
The process of setting up all the services and products can be challenging.
Ease of use
9
Value for money
8
Customer Support
7
Functionality
8
Donna
Health Wellness and Fitness, 1-10 employees
Aug 02, 2023
review
review
Pros
The forms and payroll tracking features are useful.
Cons
Difficulty in getting assistance especially with SMS messaging and the schedule a call link not working.
Ease of use
9
Value for money
8
Customer Support
9
Functionality
9
Jana
AlterN/Ative Medicine, 1-10 employees
Aug 02, 2023
Everything a Med Spa Needs
Everything a Med Spa Needs
Pros
A wellthoughtout application with a strong relational database and robust features. Its secure stable and supported excellently.
Cons
Would appreciate more advanced photo functionality.
Ease of use
8
Value for money
9
Customer Support
10
Functionality
9
Ardis
Medical Practice, 1-10 employees
Aug 02, 2023
review
review
Pros
Historical functions are easy to use.
Cons
Limited mobile functionality unable to accept payments and calculate commissions.
Ease of use
9
Value for money
8
Customer Support
8
Functionality
9
Nicole
Health Wellness and Fitness, 1-10 employees
Aug 02, 2023
sensitive content hidden was Amazing and VERY helpful
sensitive content hidden was Amazing and VERY helpful
Pros
sensitive content hidden and her exceptional customer service. She displayed patience and effective communication.
Cons
Managing mistakes on the backend can be complex causing domino effects and chaos during payroll.
Ease of use
8
Value for money
8
Customer Support
9
Functionality
9
Elizabeth
Medical Practice, 1-10 employees
Aug 02, 2023
Filters
First Time Med Spa Owner
First Time Med Spa Owner
Pros
The ease of implementation and integration with payment software is advantageous for us.
Cons
I hope for twoway texting capabilities with our clients and the ability to...
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Antoine
Health, Wellness and Fitness, 1-10 employees
Less than 6 months
Mar 21, 2024
Steer clear!!!
Steer clear!!!
Pros
Sending invoices and receipts is straightforward and the customer service is acceptable.
Cons
I find it extremely clunky confusing and glitchy leading to immense frustration.
Ease of use
2
Value for money
3
Customer Support
4
Functionality
3
Bekki
Hospital & Health Care, 1-10 employees
Less than a year
Mar 19, 2024
New Clinic Review
New Clinic Review
Pros
All the functions I need for my company are consolidated in one system.
Cons
While the customer service was satisfactory dealing with an inadequate EMR system proved frustrating. Instead of streamlining my workflow its limitations hindered efficient patient record management. As healthcare professionals we require flexibility customization and efficiency all lacking in this supposedly robust service.
Ease of use
5
Value for money
5
Customer Support
6
Functionality
5
Mia
Health, Wellness and Fitness, 1-10 employees
Less than 6 months
Mar 15, 2024
Best Business Investment!
Best Business Investment!
Pros
The features provided make it effortless to manage my business seamlessly.
Cons
Its disappointing that it doesnt integrate with any ecommerce platform or other credit card machines outside the two vendors provided by Aesthetic Pro.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Christelle
Medical Practice, 1-10 employees
Less than 6 months
Mar 02, 2024
Preferred Version 5
Preferred Version 5
Pros
I appreciate how easy it is to use and navigate.
Cons
Im frustrated by the changes in the invoice process when checking patients out with Aurora along with the additional steps needed to add a new patient.
Ease of use
5
Value for money
6
Customer Support
7
Functionality
3
Reja
Retail, 1-10 employees
More than a year
Mar 01, 2024
Do Not Recommend
Do Not Recommend
Pros
I appreciate the option for online booking the setup process and the integration with Gravity Payments.
Cons
Theres no immediate assistance hotline instead you have to submit countless tickets resulting in delayed responses. Features like book now dont filter invalid credit cards rendering it useless. The lack of twoway texting with clients and the cumbersome customer service process further compound the issues.
Ease of use
5
Value for money
5
Customer Support
6
Functionality
5
Hulnara
Medical Practice, 1-10 employees
More than a year
Mar 01, 2024
New user and loving it so far
New user and loving it so far
Pros
The system offers easy navigation and the customer service is helpful.
Cons
I havent identified any cons so far.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Raychel
Medical Practice, 1-10 employees
Less than 6 months
Mar 01, 2024
Software update training
Software update training
Pros
Its userfriendly and reliable and Im impressed with the availability of the support team.
Cons
I have no dislikes everything is great. Thank you.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Gia
Medical Practice, 1-10 employees
More than a year
Feb 06, 2024
Highly Recommend!
Highly Recommend!
Pros
Im impressed with the excellent customer service ability to upload patient pictures into their medical record variety of customizable forms and the platform as a whole especially the new Aurora Version Update.
Cons
Lack of a true cellphone app inability to upload patient videos and steep pricing are concerns. It would be beneficial to have another pricing tier for smaller practices.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Eileen
Medical Practice, 1-10 employees
Less than a year
Feb 05, 2024
new user and will do another review
new user and will do another review
Pros
It appeared easy to use during the demo but onboarding only covered one topic. I hope there will be more comprehensive training.
Cons
I havent formed an opinion yet as Ive just started using it.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Phyllis
Medical Devices, 1-10 employees
Less than 6 months
Feb 04, 2024
Efficient and easy to ise
Efficient and easy to ise
Pros
Online booking is convenient setup is simple and documents are accessible online.
Cons
Accessing the calendar involves too many steps to reach the current day.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jonna
Health, Wellness and Fitness, 1-10 employees
Less than a year
Feb 03, 2024
Wonderful company and software program
Wonderful company and software program
Pros
Aurora! It's incredibly intuitive, and the included app adds to its user-friendliness.
Cons
I have no complaints. From the initial sales call to the onboarding call, my experience has been fantastic. The team is highly informative and responsive!
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Holly
Religious Institutions, 1-10 employees
Less than 6 months
Jan 27, 2024
Current new user of a new business
Current new user of a new business
Pros
The customer service is what I adore most about this platform. I love the fact that whenever I require assistance or have general inquiries, there's a real person or easily accessible options to provide answers and help.
Cons
Like any new platform, theres a learning curve but I have no real complaints about AestheticsPro.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Emily
Health Wellness and Fitness, 1-10 employees
Less than 6 months
Jan 16, 2024
Review After Two Years of Use
Review After Two Years of Use
Pros
As a brand new spa, it has served its purpose for us, but as we grow, we will need to transition to a different EMR system that provides more features and functions.
Cons
The reporting functions are nonexistent including retention and pre booking. The online booking feature rarely functions correctly and there's no customer service number to call. When charging for memberships, theres no notification if a payment fails. Additionally, there's no confirmation text unless a patient schedules online. The SMS text character limit is too low, consent forms don't always save properly, and charting information may not save correctly. There are numerous issues with the online consent forms, making it difficult for patients to access them.
Ease of use
7
Value for money
7
Customer Support
5
Functionality
5
Jamie
Health Wellness and Fitness, 1-10 employees
More than a year
Jan 15, 2024
Above Average Software
Above Average Software
Pros
It's easy to navigate, and the options with cool color coordination enhance the experience.
Cons
Some features cannot be permanently enabled and the system is not customizable to our specific requirements.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jesse
Medical Practice, 11-50 employees
Less than 6 months
Jan 13, 2024
Client Review - Physician Artistry Medical Spa
Client Review - Physician Artistry Medical Spa
Pros
The calendar features are our favorite for managing and scheduling our existing client base.
Cons
Its not user friendly. It is challenging to locate tools like client messaging and importing/exporting client data.
Ease of use
7
Value for money
7
Customer Support
10
Functionality
7
Abigail
Medical Practice, 1-10 employees
More than a year
Jan 08, 2024
New to Aesthetic Pro
New to Aesthetic Pro
Pros
Navigating the platform feels intuitive and the support provided is exceptional
Cons
I am just starting out so it iss too early to pinpoint any dislikes. Ask me again in about 6 weeks.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Karen
Alternative Medicine, 1-10 employees
Less than 6 months
Jan 06, 2024
Wickedly bad company with AWFUL customer service
Wickedly bad company with AWFUL customer service
Pros
I like their approach of acknowledging flaws without immediately fixing them assuring me that my suggestions will reach the technical team. however there is no follow up on the progress or reasons behind it.
Cons
The price increases annually and the teaching seminars are conducted by someone speaking too quickly to understand. When I raised this concern to AestheticsPro. they acknowledged it as a common issue. I attended another webinar but there was no improvement. It still sounded like incomprehensible babble!
Ease of use
7
Value for money
7
Customer Support
2
Functionality
7
Carol
Medical Practice, 1-10 employees
More than a year
Jan 05, 2024
Onboarding
Onboarding
Pros
The user friendliness and wide range of impressive features software provides appeal me the most.
Cons
It bothers me that I will have to handle most of the backend setup.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Victoria
Medical Practice, 1-10 employees
Less than 6 months
Jan 04, 2024
Review of last.
Review of last.
Pros
I enjoy using the calendar to schedule appointments and make edits.
Cons
The navigation is not at all easy for me.
Ease of use
5
Value for money
8
Customer Support
8
Functionality
5
Eva
Health Wellness and Fitness, 11-50 employees
Less than 6 months
Jan 03, 2024
Aestheticspro
Aestheticspro
Pros
The features like aesthetic templates, employee choices, and scheduling options are noteworthy.
Cons
It lacks templates for general practice. the available templates are primarily focused on aesthetics.
Ease of use
10
Value for money
8
Customer Support
10
Functionality
8
Cassandra
Medical Practice, 1-10 employees
Less than a year
Jan 02, 2024
Very Happy with Aesthetic Pro for my Med Spa
Very Happy with Aesthetic Pro for my Med Spa
Pros
Its user friendly and if any questions or concerns arise you can reach out to Support, they give quick responses.
Cons
Once clients make appointments they cannott view them.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Carey
Health Wellness and Fitness, 1-10 employees
More than a year
Jan 01, 2024
Aesthetics Pro review
Aesthetics Pro review
Pros
The simplicity of creating notes and scheduling patients makes it convenient.
Cons
There are multiple steps involved in every task.
Ease of use
8
Value for money
9
Customer Support
9
Functionality
10
Melissa
Health Wellness and Fitness, 1-10 employees
Less than 6 months
Dec 01, 2023
New User Review
New User Review
Pros
The software is designed to be user-friendly with easy navigation and a short learning curve. One standout aspect of our experience was the excellent support we received during a call. The representative who assisted us was not only knowledgeable but also friendly and helpful providing valuable guidance on basic functions.
Cons
N/A - I haven't had enough experience to form an opinion yet. So far there is nothing I dislike.
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Colleen
Public Relations and Communications, 1-10 employees
Less than 6 months
Dec 01, 2023
New at AestheticsPro
New at AestheticsPro
Pros
In comparison to other programs this software stands out for its user-friendly nature.
Cons
Currently some basic features are unavailable.
Ease of use
8
Value for money
7
Customer Support
7
Functionality
8
Stefanie
Consumer Services, 1-10 employees
Less than 6 months
Dec 01, 2023
Beauty Med Review
Beauty Med Review
Pros
The software is user-friendly and the customer service is excellent.
Cons
No specific complaints about the services.
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Behfar
Cosmetics, 1-10 employees
More than a year
Nov 01, 2023
Longtime Satisfied Client of Aesthetics Pro
Longtime Satisfied Client of Aesthetics Pro
Pros
The software's ease of use detailed client history and customization options make it a great choice. Furthermore the customer support provided both via phone and online is exceptional and highly responsive.
Cons
A minor improvement would be to eliminate the requirement of asking new clients about their cellphone carrier. Other systems don't have this requirement and many find it odd. Additionally there is a concern when clients change carriers as they may not receive text reminders and not everyone regularly checks their emails.
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Corinna
Cosmetics, 1-10 employees
More than a year
Nov 01, 2023
Review
Review
Pros
The customer support is exceptional promptly addressing any issues that arise.
Cons
Patient information doesn't always transfer from intake forms to other forms requiring manual retyping for prescriptions.
Ease of use
6
Value for money
7
Customer Support
8
Functionality
8
LAURA
Medical Practice, 1-10 employees
Less than a year
Nov 01, 2023
training review
training review
Pros
It is easy to use on a daily basis and the daily reconciliation feature is beneficial.
Cons
There is a need for more comprehensive reporting options.
Ease of use
10
Value for money
9
Customer Support
9
Functionality
6
Suzie
Medical Practice, 11-50 employees
More than a year
Oct 01, 2023
Review
Review
Pros
The software is user-friendly as long as you follow the steps correctly when scheduling appointments sending client paperwork or rescheduling. If you have any training-related questions they are promptly answered.
Cons
Many aspects of the software seem outdated and could benefit from improvements.
Ease of use
6
Value for money
7
Customer Support
9
Functionality
6
Kyndl
Medical Practice, 11-50 employees
More than a year
Oct 01, 2023
Great Support.
Great Support.
Pros
The software provides quick responses and live support is available via conference within a day.
Cons
It would be great if AP could process Cherry and CareCredit transactions.
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Andres
Medical Practice, 1-10 employees
Less than 6 months
Oct 01, 2023
The best customer support!
The best customer support!
Pros
The software's strengths lie in its customer support ease of use and customization options.
Cons
No issues at all; I am extremely satisfied with the product.
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Inessa
Health Wellness and Fitness, 1-10 employees
More than a year
Oct 01, 2023
Helpful and Friendly
Helpful and Friendly
Pros
I appreciated the step-by-step guidance provided in response to my questions.
Cons
Customer support requires submitting a ticket and waiting for assistance.
Ease of use
10
Value for money
9
Customer Support
7
Functionality
10
Jessica
Health Wellness and Fitness, 1-10 employees
Less than 6 months
Oct 01, 2023
Youvoria Aesthetics
Youvoria Aesthetics
Pros
The integration of booking and payment along with the variety of available forms is a notable feature.
Cons
It would be great to have an iPad version as the software can be a bit challenging to use.
Ease of use
6
Value for money
7
Customer Support
9
Functionality
6
Nada
Cosmetics, 1-10 employees
Less than 6 months
Oct 01, 2023
review
review
Pros
Scheduling is simple and the tool is easy to learn and use.
Cons
The ability to add clinical documents is important but building them from scratch can be cumbersome.
Ease of use
8
Value for money
7
Customer Support
7
Functionality
8
Roxanna
Medical Practice, 1-10 employees
More than a year
Oct 01, 2023
My review
My review
Pros
The software is user-friendly offers web browsing capabilities and provides excellent support.
Cons
Still unsure since we just started using it.
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Ed
Hospital & Health Care, 1-10 employees
Less than 6 months
Oct 01, 2023
Onboarding with Jennifer PiettBaechler
Onboarding with Jennifer PiettBaechler
Pros
I am still in the process of setting up Aesthetics Pro for my team, and I had another onboarding session this morning. Despite my initial reluctance, Jennifer PiettBaechler made this onboarding experience absolutely wonderful. She was incredibly helpful, sweet, and addressed all my questions without overwhelming me or rushing the call. Speaking with her was a pleasure, and I hope I can reach out to her if I ever need assistance again.
Cons
My account manager doesnt typically respond.
Ease of use
9
Value for money
10
Customer Support
8
Functionality
8
Galyleah
Cosmetics, 1-10 employees
Sep 15, 2023
Metairie Med Spa Onboarding Experience
Metairie Med Spa Onboarding Experience
Pros
Im new to the program, but Im already loving it. One of the standout features for me is the ability to easily track expenses, both by employee and for different services.
Cons
I dont have any cons to report at this time, as Im still in the onboarding process.
Ease of use
8
Value for money
10
Customer Support
9
Functionality
8
Marie
Medical Practice, 1-10 employees
Sep 15, 2023
Perfect for Medspa
Perfect for Medspa
Pros
Its incredibly userfriendly and not overly complicated. The customer support is excellent.
Cons
At times the documentation doesnt save well.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Charina
Medical Practice, 1-10 employees
Sep 02, 2023
Excellent customer care
Excellent customer care
Pros
Im really impressed with the quality of customer support. The instructional videos are also quite helpful.
Cons
There arent many downsides but occasional server issues or access problems can be a minor inconvenience.
Ease of use
9
Value for money
10
Customer Support
8
Functionality
8
Tanya
Medical Practice, 1-10 employees
Sep 02, 2023
Personal Use Review
Personal Use Review
Pros
We appreciate the charting and HIPPA compliance of MAP. The erecord creator is fantastic. Also the ability to see the last consent or intake before adding a new one is a plus.
Cons
While most aspects are great the scheduling and marketing features could be improved compared to some competitors.
Ease of use
8
Value for money
10
Customer Support
9
Functionality
8
Aimee
Medical Practice, 1-10 employees
Sep 02, 2023
Streamline.
Streamline.
Pros
I like that AestheticPro is designed specifically for the Aesthetic and MedSpa industry.
Cons
Theres room for improvement in the available merchant options and EMV choices.
Ease of use
10
Value for money
10
Customer Support
8
Functionality
9
Rolando
Health Wellness and Fitness, 1-10 employees
Sep 02, 2023
This is anti software.
This is anti software.
Pros
I dont believe this softwares rating on this site for a single second. It is a challenging experience with numerous issues.
Cons
The software attempts to do too much at once and ends up doing everything poorly. Various design flaws and inefficiencies in staff scheduling are particularly frustrating.
Ease of use
5
Value for money
4
Customer Support
6
Functionality
4
Kyle
Medical Practice, 1-10 employees
Sep 02, 2023
Overall Happy
Overall Happy
Pros
It provides good value for the money and delivers positive results for the time invested.
Cons
Setting up membership programs with initiation fees can be tricky.
Ease of use
9
Value for money
9
Customer Support
10
Functionality
8
Jessica
Health Wellness and Fitness, 1-10 employees
Aug 02, 2023
Chief Executive Officer
Chief Executive Officer
Pros
CSM is flexible and the GUI is easy to understand. It meets essential EMR standards for our business.
Cons
Reporting options are limited and theres a need for better integration possibilities like PowerBI and SAAS.
Ease of use
8
Value for money
9
Customer Support
10
Functionality
9
Marvin
Hospital & Health Care, 1-10 employees
Aug 02, 2023
Kirkland
Kirkland
Pros
The products price and ease of use are highlights.
Cons
The process of setting up all the services and products can be challenging.
Ease of use
9
Value for money
8
Customer Support
7
Functionality
8
Donna
Health Wellness and Fitness, 1-10 employees
Aug 02, 2023
review
review
Pros
The forms and payroll tracking features are useful.
Cons
Difficulty in getting assistance especially with SMS messaging and the schedule a call link not working.
Ease of use
9
Value for money
8
Customer Support
9
Functionality
9
Jana
AlterN/Ative Medicine, 1-10 employees
Aug 02, 2023
Everything a Med Spa Needs
Everything a Med Spa Needs
Pros
A wellthoughtout application with a strong relational database and robust features. Its secure stable and supported excellently.
Cons
Would appreciate more advanced photo functionality.
Ease of use
8
Value for money
9
Customer Support
10
Functionality
9
Ardis
Medical Practice, 1-10 employees
Aug 02, 2023
review
review
Pros
Historical functions are easy to use.
Cons
Limited mobile functionality unable to accept payments and calculate commissions.
Ease of use
9
Value for money
8
Customer Support
8
Functionality
9
Nicole
Health Wellness and Fitness, 1-10 employees
Aug 02, 2023
sensitive content hidden was Amazing and VERY helpful
sensitive content hidden was Amazing and VERY helpful
Pros
sensitive content hidden and her exceptional customer service. She displayed patience and effective communication.
Cons
Managing mistakes on the backend can be complex causing domino effects and chaos during payroll.
Ease of use
8
Value for money
8
Customer Support
9
Functionality
9
Elizabeth
Medical Practice, 1-10 employees
Aug 02, 2023