AestheticsPro Reviews

“Poor customer service

Pros

Our team appreciates the Patient Record Management, Online Booking and Invoicing features. It's good to see those areas being updated and improved on a regular basis.

Cons

The customer support process has been a major frustration and getting issues resolved quickly has been very difficult for us.

“Responsive support team

Pros

Getting around the platform is incredibly simple and everything is laid out in a very organized way. Anytime I have a question, the support team replies quickly and is always really helpful.

Cons

Keeping up with referral credits during a referral promotion can be difficult. I wish the credit would automatically appear at checkout instead of relying on the client to mention it. I'd also love the option to apply discounts after an invoice has already been generated.

“adapted well to our business

Pros

Right away the flexibility of this platform and how quickly the support team helps really stood out. It adapts well to different kinds of businesses and makes it easier to handle more complex tasks and processes.

Cons

Number of clicks needed to reach certain sections could be cut down. Also when entering prices for products and services, it would be much better to have a tax tab available there instead of having to return to the admin menu to locate the taxes section.

“Saved us a lot of time

Pros

I appreciated how intentionally this platform is designed for aesthetic clinics. It brings scheduling, charting, consents, memberships and client management together in one system which keeps our day-to-day operations much more organized and efficient. It has saved our team a lot of time, improved our workflow and made the client experience feel more seamless from booking through checkout.

Cons

There is a bit of a learning curve with some features at first especially when you start digging into everything the platform can do. That said, once it's properly set up and you get comfortable with the system, it becomes very efficient and simple to use.

“stress-free scheduling

Pros

Scheduling patients feels much quicker with this software because everything is so simple and free of unnecessary complexity. It also makes the intake and consent form process much more seamless which helps patients stay relaxed and stress-free when filling everything out.

Cons

At this point, there really is not a feature I dislike. The only addition I would love to see is the ability to tag patient photos and then search them by service type especially for marketing purposes.

“Helpful support every time

Pros

Whenever I need assistance, the customer support team has been fantastic. Their team is consistently helpful, answers all of my questions and always gets back to me quickly.

Cons

Nothing really stands out as a downside. The platform is user-friendly and the help desk is consistently excellent when responding to questions.

“good value for money

Pros

It's been a really worthwhile investment especially for the price and the customer support has been outstanding. The team is genuinely friendly and seems truly invested in helping me succeed.

Cons

Learning everything this EMR offers takes time and because the program can be difficult to navigate.

“Top-notch support

Pros

The customer support was amazing, their team guided me through everything step by step. The software is user-friendly and makes both patient management and record management much more manageable. It's absolutely worth the money.

Cons

the text and calling service doesn't work in Belize and that's a big limitation since it's an important channel for marketing and automated client confirmations.

“great for tracking client journey

Pros

This platform has helped us deliver excellent care to our clients. The intake workflow feels smooth and we're able to document every stage of a client's aesthetic journey while clearly showing their progress with side-by-side comparison photos.

Cons

The only thing we'd really want is deeper integration with Square since that's the point-of-sale and scheduling system we use. Aside from that, we haven't run into any issues.

“Cooperative staff

Pros

their team was incredibly helpful and communicative. they have been wonderful to work with. The system covers everything I need and even more, while keeping things simple with no hidden fees and a very inclusive pricing structure. The scheduling setup looks clean and appealing and patient records are simple to access and share through each patient's individual portal.

Cons

Honestly, I really don't have any complaints at this point. Everyone has been kind, understanding and pleasant to work with. If I had to mention anything, it would just be making sure trainers don't repeat the same points too much though I understand some people may need to hear things more than once.

“Limited customization

Pros

They've added AI tools and SMS messaging which has been useful for communicating with clients. That was a big weakness before so it's definitely an improvement.

Cons

The platform still falls short when it comes to aesthetics and customization. From a business standpoint, it would also be much more beneficial if we had the option to build more customized reports.

“user-friendly EMR

Pros

The system feels very user-friendly and is simple to handle even for someone who has never worked with an EMR before.

Cons

One part that could be better is the setup of the online booking system. If a campaign contains a service that needs a deposit, every patient is asked to enter card details even when they are not choosing the specific service that actually requires the deposit.

“Buggy EMR with poor navigation

Pros

There is an app available, it starts up quickly and note-taking is simple but those are the only hand-picked good qualities i could think of.

Cons

Getting around the EMR is very frustrating. Processing payments is difficult and the whole system feels archaic and overly convoluted. It is hard to navigate, not user-friendly and they have recently raised their prices. Viewing photos is also difficult, building notes is complex and there is very little customization.

“regular updates !

Pros

Updates and improvements are rolled out regularly instead of making users wait for months or even years. The support team has also been incredibly patient and helpful especially for someone new to the platform.

Cons

It wasn't as user-friendly as I expected and a few important features still haven't been added. Sending a document to a patient feels very basic and I really disliked how the forms are set up.

“Reasonably priced

Pros

Customer support stands out. It also makes scheduling very convenient for patients. The platform handles record management and patient records really well and the EMR security is solid. On top of that, the pricing is very reasonable and it gives you everything needed for strong patient management.

Cons

At this point, my experience with it has been very positive. I have not come across anything I dislike.

“Loving the frequent updates

Pros

I've really appreciated how often new features are being rolled out to make the platform more user-friendly overall. It's also been nice to see e-gift cards added as an option now.

Cons

A vitals page in the patient chart would make a big difference. It still takes too many clicks to dig through a patient's chart and having a reference page for things like vitals, medications and allergies would be really helpful.

“simple to operate

Pros

Simple and very user-friendly. We tried switching to Boulevard for a few weeks but ended up coming back to this trusted system.

Cons

Everything has been excellent. With admin access, you can make any adjustments you need and it keeps patient onboarding and checkout running smoothly.

“Friendly support staff

Pros

Right from the start, the support team has been friendly, approachable and very patient especially when I've had a lot of questions. The demonstrations have also been really helpful and I appreciate how willing they are to walk through everything clearly.

Cons

Something I'd love to see improved is quicker access to facial charting. It would be much better if there were a charting icon directly in the client profile so you could jump straight there instead of going through several steps.

“easy set up

Pros

Nearly a year in, this platform has been an excellent fit for our med spa. It's very user friendly so getting everything set up and implemented went without much trouble. Having scheduling, charting, consent forms and payment processing all built into one system has saved us a lot of time and helped cut down on mistakes. We especially appreciate the photo management tools for monitoring before-and-after results, along with the customizable treatment notes. Overall, it has made our workflow more efficient, kept us better organized and improved the client experience. Customer service has also been fantastic.

Cons

Previous settings don't carry over into new notes which would help keep certain treatment records more consistent. The other downside is the price since this EMR was the most expensive option out of the systems we considered.

“Clean design and proactive support team

Pros

Running our clinic with this system has been an excellent experience. It's very user-friendly, well structured and has a polished, professional appearance that keeps everyday tasks efficient and organized. The layout feels user-friendly so training new staff is simpleand doesn't add unnecessary stress. One feature that has been especially valuable for us is the detailed client records and charting. Having secure, comprehensive client information stored in one place gives us real confidence when it comes to compliance and staying organized. The photo tool is another big plus since it makes it simple to document treatments and monitor progress which is incredibly important in an aesthetics clinic. We've also been really pleased with the support and training videos. Their team is responsive, knowledgeable and genuinely invested in helping clinics get the most out of the software. It's also encouraging to see new features being rolled out more often because it shows they're actively improving and developing the platform. Overall, it has been a secure, capable and beautifully designed solution for our clinic and we're extremely happy with it.

Cons

Even though we're very satisfied overall, there are still a few things that could be better. We're not thrilled about paying extra for text reminders and email communications. It would also be much more convenient to have a view-only option for client documents instead of having to download them every time. Another feature that would really help is a tagged before-and-after photo gallery so results could be shown more easily during consultations.

“Patient customer care team

Pros

The support team was very helpful and patient the whole time. They guided me through everything I needed to do and she was absolutely awesome.

Cons

At the beginning though, it felt like we were getting the runaround because no one could pinpoint where the problem was.

“Outstanding support

Pros

Support has been incredible and the platform feels very user-friendly while including everything I need to run my medspa business.

Cons

I don't have any complaints. Even in the short time I've had my account, Aesthetics Pro has continued to evolve and improve.

“Trusted growth partner

Pros

Since 2018, Aesthetics Pro Software has been a real growth partner for my medical spa and we've been operating for 17 years.

Cons

I really don't have any major complaints. The only downside has been that adding new documents for new services felt expensive.

“budget-friendly EMR

Pros

Using AP has been a really positive experience. The software is user-friendly, reasonably priced and the customer service has been excellent. We also value that AP keeps improving the system instead of letting it stay the same. On top of that, their team checks in with us regularly to make sure everything is going well which we really appreciate. Features like the patient portal are also a big plus since tools like that help us stay current and competitive.

Cons

A few areas could still be better. Uploading pictures could be more simple and it would help if invoices could be edited on a later date when necessary. We'd also like to see more flexibility in the commission setup since we pay commission based on net profit and that option currently isn't available in AP. It would also be much more convenient if we could scan our forms directly into AP rather than having to create them from scratch.

“centralized solution

Pros

Having all the patient information I need in one place has been really helpful and the customer support during training was excellent.

Cons

I'm still getting familiar with the software overall and up to this point everything has been going well. The only challenge I've had is entering older patient information.

“Stellar support

Pros

The thing that has really stood out is how responsive, knowledgeable and supportive the customer service team has been every time I've needed help. The platform is also highly versatile and it keeps improving with new features and updates which makes it a good fit as my business expands and my requirements become more advanced.

Cons

The biggest limitation has been the lack of stronger integration options with other platforms. It performs well as a standalone system but more smooth connections with accounting, marketing and e-commerce tools would make day-to-day workflows much more efficient.

“Hard to upload pictures

Pros

monthly cost is reasonable and the scheduling calendar is useful.

Cons

Uploading pictures feels far too complex. I also can't load scanned documents into the patient record in AP and getting to the camera to take photos is harder than it should be. There really should be simpler links to patients documents and pictures.

“Uncomplicated system

Pros

The way it works is very logical and uncomplicated.

Cons

there's no direct support available, only scheduled training sessions.

“Helpful recorded sessions

Pros

The staff made sure I understood how to use the website and took the time to walk me through everything clearly. The meetings were also recorded which has been really helpful because I can go back and reference them whenever I need to.

Cons

There's definitely a lot to absorb at the beginning but having the right trainer makes a big difference. Once the training is finished and you spend some time clicking around on your own, it starts to feel much more manageable.

“wonderful one-on-one training

Pros

one-on-one training has been outstanding. Every support person I've talked with has been friendly, patient and really clear in the way they explain things.

Cons

Honestly, I don't have any complaints about Aesthetics Pro. They've made the whole process feel incredibly pleasant from start to finish.

“Awesome customer care

Pros

Customer service has been the best part of using it. I've been on it for the last 7 years and there are a lot of features that I really appreciate.

Cons

The AP Marketing Template is very hard to work with. It regularly throws errors and takes far too much time to use. I've reported the issue several times but nothing has improved. I'm also let down by the gift card feature. It would be much better to have a real gift card image available to email to clients. Thank you for looking into this.

“Useful tutorials

Pros

Getting started can be a bit confusing at first but the tutorials are really useful and the support team is incredibly helpful. They're easy to reach and do an excellent job walking users through the platform whenever needed.

Cons

There's definitely a learning curve with the platform and some parts don't feel very user-friendly so it can take extra time to find your way around certain features.

“Competent support staff

Pros

Between the security, strong value for the cost and responsive customer support, this software has been a really positive choice. It handles patient record management and overall patient management very well, payment processing works reliably and the charting features are also a big plus.

Cons

I really haven't run into anything I dislike at this point. The only difficulty has been the learning curve that comes with starting any new system and that has more to do with me not being very tech-savvy than with the software itself.

“simplicity stands out

Pros

One thing that really stands out is how simple it is to use and the fact that we can rely on it to send emails and market directly to patients is a big plus. This software will definitely help us step up our game.

Cons

I haven't spent enough time with it yet to really identify anything I dislike or would want to change. Up to this point, I've been happy with everything I've seen.

“Well designed system

Pros

The system felt simple to navigate thanks to its user-friendly design and well-thought-out layout. The calendar can be customized nicely and managing client information is simple and convenient.

Cons

When we tried it again after our session, applying discounts directly from the checkout screen was not very simple.

“Helpful guidance throughout

Pros

Their team covered exactly what I needed and I appreciated having plenty of time to review everything. It was also really helpful that they walked through it with me instead of rushing.

Cons

Nothing major comes to mind but I do wish they had sent the link by text. I had to download the app first and logging in took a little extra time.

“I love the ability to create patient records

Pros

Using it feels very simple and the tabs you can switch on really help make things more efficient. I'm also able to create patient records without any trouble.

Cons

the training session felt too short. I'd prefer it to last an hour and next time I'd like to log in and share my screen during the session.

“Slow support wore me down

Pros

Launching my business with this as my first EMR felt exciting because it came across as very modern and high-tech. It worked well as a starter system and helped me get going but once I began expanding my services, it no longer fully matched what I needed.

Cons

Running into problems with it was incredibly frustrating. There was never a way to speak directly with someone or even use live chat. Instead, I had to open a support ticket, wait for a reply and keep going back and forth that way. At times, resolving a single issue could take several days.

“Good integrations but tedious forms

Pros

The pricing and integrations are the biggest wins here. The reports also seem pretty accurate and outside of that, it does what I need it to do. Honestly, every EHR has its shortcomings.

Cons

Creating forms and consents is the frustrating part. There really should be an option to upload your own because having to build them manually takes a lot of time and effort with all the toggling and typing just to get them to look the way you want.

“easy to reach customer support

Pros

Scheduling patients is very simple and the whole process feels simple and convenient. On top of that, customer support is easy to reach and helpful when needed.

Cons

At times, the website goes down and it would be much more helpful if updates were done outside of business hours instead.

“Superb patient management feature

Pros

Customer support has been brilliant and the system is simple to work with. The Patient Management feature is also reliable and works well.

Cons

An area that could be improved is the connection between inventory and information tracking for security purposes.

“impressive all inclusive platform

Pros

I am impressed by the expert staff, the extensive resources and how the platform is both all-inclusive and simple to navigate. Plus the affordable price and how well it fits my specific practice are also major benefits.

Cons

To be honest I don't have any negative feedback

“amazing and helpful trainers

Pros

Our trainer was absolutely amazing at helping us learn the system. She clarified so many things we were having trouble with and gave quick, accurate answers to every single one of my questions. I will definitely ask for her again for any future training.

Cons

My main issue is that the support team can only tell me what to do rather than logging in to fix problems directly. I'd prefer if they could handle the technical fixes for me.

“Excellent customer service team

Pros

The customer service team is excellent and really knows their stuff. My only suggestion would be to let us access our training modules directly, without being required to complete reviews first.

Cons

It feels like it was designed for IT experts who understand coding, not for the average user. It is overly complex and makes it difficult to find the tools we need.

“Had a great experience with support!

Pros

I had a great experience with Support Rep, who was wonderful at assisting me and guiding me through the process of uploading our paper charts.

Cons

Right now I cannot think of any improvements needed or anything I dislike about it.

“Amazing setup with great templates

Pros

The initial setup and documentation were amazing. Plus having a wide variety of templates to pick from right away made starting my business much simpler.

Cons

A few things, such as the scheduling notifications are unreliable, as sometimes they come through, other times they do not.

“Impressive customization and growth

Pros

We have been with the company since the very beginning and even helped develop the first charting and consultation tools. They have made huge improvements to the platform, especially by giving us the ability to build our own custom charting and patient records.

Cons

The price is a concern and we have experienced marketing errors that cost us money. Plus it took numerous calls to address the problem though we decided to stick with the platform.

“Top tier customer support team

Pros

After using Aesthetics Pro, I can confidently state that their customer support is top-tier. They are fast, expert and genuinely committed to helping. The Book Now portal is also flawless as it is simple, sleek and looks professional. I have tried cheaper EMR systems but this proves you get what you pay for. Also the software is highly user friendly, dependable and intelligently designed. Frankly I am surprised it is not more expensive for everything it offers. The support alone makes it worth the cost, representing tremendous value for the price.

Cons

There is really nothing I dislike about the software. It is user-friendly with a clean, streamlined design and managing forms is incredibly easy too.

“offers personalized assistance!

Pros

I really value the personalized, one-on-one assistance particularly the chance to go over my most critical workflows during the onboarding calls.

Cons

No complaints so far. I love how simple it is to locate what I need in the program and everyone I have interacted with has been extremely helpful.

“extremely patient support

Pros

Customer support was incredibly patient and detailed during my training sessions. In short the entire team is very supportive!

Cons

I wish I could directly upload my custom forms instead of having to copy and paste content which feels like a delayed process.