AestheticsPro Reviews

“AP pays their employees 25 bucks a pop to write praise reviews”

Pros

This company has such a poor quality app that they pay for reviews.

Cons

If you work there you can make an easy 25 bucks

“Poor customer service”

Pros

Our team appreciates the Patient Record Management, Online Booking and Invoicing features. It's good to see those areas being updated and improved on a regular basis.

Cons

The customer support process has been a major frustration and getting issues resolved quickly has been very difficult for us.

“Responsive support team”

Pros

Getting around the platform is incredibly simple and everything is laid out in a very organized way. Anytime I have a question, the support team replies quickly and is always really helpful.

Cons

Keeping up with referral credits during a referral promotion can be difficult. I wish the credit would automatically appear at checkout instead of relying on the client to mention it. I'd also love the option to apply discounts after an invoice has already been generated.

“adapted well to our business”

Pros

Right away the flexibility of this platform and how quickly the support team helps really stood out. It adapts well to different kinds of businesses and makes it easier to handle more complex tasks and processes.

Cons

Number of clicks needed to reach certain sections could be cut down. Also when entering prices for products and services, it would be much better to have a tax tab available there instead of having to return to the admin menu to locate the taxes section.

“Saved us a lot of time”

Pros

I appreciated how intentionally this platform is designed for aesthetic clinics. It brings scheduling, charting, consents, memberships and client management together in one system which keeps our day-to-day operations much more organized and efficient. It has saved our team a lot of time, improved our workflow and made the client experience feel more seamless from booking through checkout.

Cons

There is a bit of a learning curve with some features at first especially when you start digging into everything the platform can do. That said, once it's properly set up and you get comfortable with the system, it becomes very efficient and simple to use.

“stress-free scheduling”

Pros

Scheduling patients feels much quicker with this software because everything is so simple and free of unnecessary complexity. It also makes the intake and consent form process much more seamless which helps patients stay relaxed and stress-free when filling everything out.

Cons

At this point, there really is not a feature I dislike. The only addition I would love to see is the ability to tag patient photos and then search them by service type especially for marketing purposes.

“Helpful support every time”

Pros

Whenever I need assistance, the customer support team has been fantastic. Their team is consistently helpful, answers all of my questions and always gets back to me quickly.

Cons

Nothing really stands out as a downside. The platform is user-friendly and the help desk is consistently excellent when responding to questions.

“good value for money”

Pros

It's been a really worthwhile investment especially for the price and the customer support has been outstanding. The team is genuinely friendly and seems truly invested in helping me succeed.

Cons

Learning everything this EMR offers takes time and because the program can be difficult to navigate.

“Top-notch support”

Pros

The customer support was amazing, their team guided me through everything step by step. The software is user-friendly and makes both patient management and record management much more manageable. It's absolutely worth the money.

Cons

the text and calling service doesn't work in Belize and that's a big limitation since it's an important channel for marketing and automated client confirmations.

“great for tracking client journey”

Pros

This platform has helped us deliver excellent care to our clients. The intake workflow feels smooth and we're able to document every stage of a client's aesthetic journey while clearly showing their progress with side-by-side comparison photos.

Cons

The only thing we'd really want is deeper integration with Square since that's the point-of-sale and scheduling system we use. Aside from that, we haven't run into any issues.

“Cooperative staff”

Pros

their team was incredibly helpful and communicative. they have been wonderful to work with. The system covers everything I need and even more, while keeping things simple with no hidden fees and a very inclusive pricing structure. The scheduling setup looks clean and appealing and patient records are simple to access and share through each patient's individual portal.

Cons

Honestly, I really don't have any complaints at this point. Everyone has been kind, understanding and pleasant to work with. If I had to mention anything, it would just be making sure trainers don't repeat the same points too much though I understand some people may need to hear things more than once.

“Limited customization”

Pros

They've added AI tools and SMS messaging which has been useful for communicating with clients. That was a big weakness before so it's definitely an improvement.

Cons

The platform still falls short when it comes to aesthetics and customization. From a business standpoint, it would also be much more beneficial if we had the option to build more customized reports.

“user-friendly EMR”

Pros

The system feels very user-friendly and is simple to handle even for someone who has never worked with an EMR before.

Cons

One part that could be better is the setup of the online booking system. If a campaign contains a service that needs a deposit, every patient is asked to enter card details even when they are not choosing the specific service that actually requires the deposit.

“Buggy EMR with poor navigation”

Pros

There is an app available, it starts up quickly and note-taking is simple but those are the only hand-picked good qualities i could think of.

Cons

Getting around the EMR is very frustrating. Processing payments is difficult and the whole system feels archaic and overly convoluted. It is hard to navigate, not user-friendly and they have recently raised their prices. Viewing photos is also difficult, building notes is complex and there is very little customization.

“regular updates !”

Pros

Updates and improvements are rolled out regularly instead of making users wait for months or even years. The support team has also been incredibly patient and helpful especially for someone new to the platform.

Cons

It wasn't as user-friendly as I expected and a few important features still haven't been added. Sending a document to a patient feels very basic and I really disliked how the forms are set up.

“Reasonably priced”

Pros

Customer support stands out. It also makes scheduling very convenient for patients. The platform handles record management and patient records really well and the EMR security is solid. On top of that, the pricing is very reasonable and it gives you everything needed for strong patient management.

Cons

At this point, my experience with it has been very positive. I have not come across anything I dislike.

“Loving the frequent updates”

Pros

I've really appreciated how often new features are being rolled out to make the platform more user-friendly overall. It's also been nice to see e-gift cards added as an option now.

Cons

A vitals page in the patient chart would make a big difference. It still takes too many clicks to dig through a patient's chart and having a reference page for things like vitals, medications and allergies would be really helpful.

“simple to operate”

Pros

Simple and very user-friendly. We tried switching to Boulevard for a few weeks but ended up coming back to this trusted system.

Cons

Everything has been excellent. With admin access, you can make any adjustments you need and it keeps patient onboarding and checkout running smoothly.

“Friendly support staff”

Pros

Right from the start, the support team has been friendly, approachable and very patient especially when I've had a lot of questions. The demonstrations have also been really helpful and I appreciate how willing they are to walk through everything clearly.

Cons

Something I'd love to see improved is quicker access to facial charting. It would be much better if there were a charting icon directly in the client profile so you could jump straight there instead of going through several steps.

“easy set up”

Pros

Nearly a year in, this platform has been an excellent fit for our med spa. It's very user friendly so getting everything set up and implemented went without much trouble. Having scheduling, charting, consent forms and payment processing all built into one system has saved us a lot of time and helped cut down on mistakes. We especially appreciate the photo management tools for monitoring before-and-after results, along with the customizable treatment notes. Overall, it has made our workflow more efficient, kept us better organized and improved the client experience. Customer service has also been fantastic.

Cons

Previous settings don't carry over into new notes which would help keep certain treatment records more consistent. The other downside is the price since this EMR was the most expensive option out of the systems we considered.