Medical Practice, 1-10 employees
Less than 6 months
“Business & User friendly; minimal glitches”
Pros
Easy to learn for employees and patients with varying levels of computer or iPad proficiency.
Cons
There have been a few issues/glitches notably related to the visual diagrams when saving. However these concerns were promptly addressed by contacting support leading to satisfactory resolutions. Overall the software has functioned well with minor challenges quickly mitigated through responsive support contributing to a positive experience.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
7
Functionality
8
Not Specified, 1-10 employees
Less than 6 months
“New to software”
Pros
The depth of the EMR with pre-generated forms is impressive.
Cons
The learning curve is recognized and continued exploration of the software is ongoing.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
9
Functionality
10
Illuminate Skin Health LLC, 1-10 employees
“good”
Pros
it is very easy to navigate.
Cons
it should allow you to add disposable products and not charge them to clients such as gauze etc.
Rating Distribution
Ease of use
6
Value for money
7
Customer Support
8
Functionality
6
Vitalize Med Spa, 1-10 employees
“average”
Pros
I am not overly impressed by this system
Cons
no instructions on how to set up a reward program.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
7
Functionality
6
Elite Body and Med Spa, 11-50 employees
“great”
Pros
I like my experience so far.
Cons
the setup process is too complicated.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
Medical Practice, 1-10 employees
Less than 6 months
“User Friendly”
Pros
Intuitive user-friendly and seamlessly incorporates EMR with consent form templates.
Cons
Bugs in the Kiosk section and challenges with consent form editing are highlighted.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
7
Functionality
8
Cosmetics, 11-50 employees
More than a year
“Good Software”
Pros
Aesthetics Pro is easy to use and gets the job done.
Cons
A perception of the software not being as advanced as other systems previously used is expressed.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
7
Functionality
8
Medical Practice, 11-50 employees
More than a year
“Med spa use”
Pros
The consent and patient instructions database along with simple charting is appreciated.
Cons
The existing consents in the database cannot be altered posing challenges in adapting to specific needs. For instance the inability to remove unnecessary lines such as those requiring the medical director's signature is highlighted. Furthermore simultaneous documentation by two individuals can result in one person's entries not being saved creating difficulties in a busy practice setting. These issues are raised to address practical challenges in the current system configuration.
Rating Distribution
Ease of use
6
Value for money
7
Customer Support
7
Functionality
10
Medical Practice, 1-10 employees
Less than a year
“Online scheduling”
Pros
Fairly simple to use once you get the hang of it.
Cons
Learning curve and time requirements to navigate the software are acknowledged.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
9
Functionality
8
Madison Avenue Face and body, 1-10 employees
“pretty decent software”
Pros
easy to navigate
Cons
it takes too many steps to get anything done.
Rating Distribution
Ease of use
8
Value for money
6
Customer Support
7
Functionality
7
Medical Practice, 1-10 employees
Less than 6 months
“Training Call”
Pros
Informative and supportive looking forward to using this product.
Cons
No identified issues are mentioned with the software appearing easy to use with great applications.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Not Specified, 1-10 employees
Less than 6 months
“Vitality Spa”
Pros
Creating spa documents is made easy with the provided tools.
Cons
Evaluation is pending as the system is still being set up.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Clear Beauty Acne Clinic, 1-10 employees
“positive experience”
Pros
I learn something new about the software every day.
Cons
the set up is hard.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
7
Functionality
8
Medical Practice, 1-10 employees
Less than 6 months
“New clinic set up”
Pros
The features are intuitive with a clean and concise display.
Cons
Limited compatibility with credit card machines is cited as a drawback.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Medical Practice, 1-10 employees
Less than 6 months
“I have shopped every other system”
Pros
In the past 13 months I explored every other system and even tried your two biggest competitors eventually hiring and then parting ways with them. Aesthetics Pro's onboarding process and training stood out as fantastic. I am eagerly anticipating experiencing all the other benefits of the software.
Cons
Requests for Google Calendar sync-up and customizable minute blocks on the calendar are made.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Medical Practice, 1-10 employees
More than a year
“POOR Customer service”
Pros
Scheduling is easy on my end though clients may find it challenging from their side.
Cons
Concerns about the lack of live customer service and the necessity to pay for human assistance are expressed.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
3
Functionality
6
Medical Practice, 1-10 employees
Less than a year
“Customer Service”
Pros
The software may pose some initial challenges but with time the decision to purchase has proven worthwhile. It is user-friendly and the support received from the company has been exceptional. His dedication to teaching despite my non-tech background is deeply appreciated. Thank you.
Cons
The desire for in-house training instead of relying solely on videos is noted.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
9
Functionality
10
Medical Practice, 1-10 employees
More than a year
“Comprehensive EMR POS scheduling marketing systme”
Pros
The system is user-friendly comprehensive easy to set up and now integrated with Patient Pop for online scheduling.
Cons
Improvements in merchant processing fees and challenges with the marketing feature are highlighted.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
9
Functionality
8
Medical Practice, 1-10 employees
Less than 6 months
“Brittany was awesome”
Pros
Easy to understand and the professionalism of each staff member is appreciated.
Cons
At the current stage there are no identified issues and satisfaction is expressed.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
7
Functionality
10
Medical Practice, 1-10 employees
Less than 6 months
“New user”
Pros
The software appears fairly intuitive and once you get the hang of it document creation is straightforward.
Cons
While e-documents are easy to create there is a perception of some time consumption.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
7
Functionality
8