Medical Practice, 1-10 employees
More than a year
“Too expensive”
Pros
The software offers a variety of e-record forms and detailed patient reports.
Cons
Criticisms include high costs for Canadian conversion and the absence of a mobile app.
Rating Distribution
Ease of use
6
Value for money
3
Customer Support
9
Functionality
6
Medical Practice, 1-10 employees
Less than 6 months
“Thanks for being available to help”
Pros
Integration of pay marketing and medical records along with online accessibility monthly subscriptions and no need for downloads are highlighted.
Cons
Suggestions for pre-loading settings integration with more payment processing companies and improvements in the E-Record are made.
Rating Distribution
Ease of use
6
Value for money
7
Customer Support
7
Functionality
8
Medical Practice, 1-10 employees
More than a year
“Very please”
Pros
Switching from PatientNow the software is found to be user-friendly and preferable.
Cons
Overall satisfaction is expressed with friendly staff and no reported cons.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Cosmetics, 11-50 employees
More than a year
“Getting the most out of AP software”
Pros
While addressing many needs there are some inadequacies in syncing with AP. The customer service team actively seeks solutions as AP enhances its interface.
Cons
Limited API interface with merchant service systems is noted as a drawback.
Rating Distribution
Ease of use
8
Value for money
6
Customer Support
9
Functionality
8
Medical Practice, 1-10 employees
More than a year
“AP is a lifesaver/ timesaver”
Pros
Ease-of-use online training and contact with representatives are appreciated features.
Cons
The software's extensive functions pose challenges in discovering and utilizing them fully.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Medical Practice, 1-10 employees
Less than 6 months
“New Aesthetics Pro user”
Pros
Electronic medical records and patient record forms are significant benefits.
Cons
The user expressed dissatisfaction with the calendar layout finding it challenging to navigate and lacking the ability to display the entire week's appointments on a single screen. Additionally they highlighted the absence of a simplified alert system for online appointment bookings which they consider counterproductive.
Rating Distribution
Ease of use
6
Value for money
9
Customer Support
9
Functionality
6
Consumer Goods, 1-10 employees
Less than a year
“Customer Support is Amazing”
Pros
This software proves incredibly easy to use serving as the perfect "All in one" business management tool. The exceptional support quality. Her vast knowledge swift responses and personable approach make her a true gem. Their customer support is a blessing offering thorough guidance and making the support experience reassuring. Her consistent professionalism and kindness set a high standard for customer service. Aesthetics Pro is made even more worthwhile due to customer support teams exceptional support.
Cons
The desire for editable and customizable E-Configuration forms is expressed.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Not Specified, 1-10 employees
Less than 6 months
“I like it so far”
Pros
The E Records and the digital rewards system are liked features.
Cons
Challenges in creating packages for products and forming custom forms are mentioned.
Rating Distribution
Ease of use
6
Value for money
7
Customer Support
9
Functionality
10
Medical Practice, 1-10 employees
Less than 6 months
“Review”
Pros
It's easy to use and implement in a new practice.
Cons
Some aspects of service mapping are noted as confusing.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Medical Practice, 1-10 employees
More than a year
“Great with everything except Membership and Subscription Reports”
Pros
The new layout makes it fairly easy to use.
Cons
Suggestions are made for improved reports regarding actual charges and labeling of memberships/subscriptions.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
9
Functionality
8
Cosmetics, 1-10 employees
Less than 6 months
“First review. new clients”
Pros
Easy payments ease of learning and the ability to use our logo are highlighted.
Cons
The user mentioned that the software is easy to use and allows for convenient payment processing. Learning to navigate the system is straightforward and the ability to incorporate their logo adds a personalized touch to their business operations.
Rating Distribution
Ease of use
6
Value for money
7
Customer Support
7
Functionality
8
Retail, 1-10 employees
Less than 6 months
“Review”
Pros
Access to forms booking CRM sales etc. is convenient.
Cons
Criticisms include lengthy training videos with a preference for categorically organized content.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Medical Practice, 1-10 employees
More than a year
“HIGHLY RECOMMENDED!!!”
Pros
Easy to use with many great features for the practice.
Cons
Challenges in learning and time consumption are acknowledged balanced with positive feedback.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Medical Practice, 11-50 employees
More than a year
“Review”
Pros
The summary page provides a quick view of all appointments a feature appreciated.
Cons
A desire for more customization functions is expressed.
Rating Distribution
Ease of use
8
Value for money
6
Customer Support
9
Functionality
6
Medical Practice, 1-10 employees
Less than 6 months
“Great product!”
Pros
The software offers many useful and unique features noted as positive.
Cons
Accessibility improvements and quick keys/symbols for features are suggested.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
9
Functionality
8
Cosmetics, 11-50 employees
Less than 6 months
“Worst Software Company I have ever used”
Pros
Unfortunately there are no pros to this software and it is not recommended.
Cons
Criticisms include the lack of file conversion assistance and a somewhat lengthy process for converting business files.
Rating Distribution
Ease of use
3
Value for money
3
Customer Support
3
Functionality
3
Cosmetics, 11-50 employees
Less than 6 months
“Review”
Pros
The availability of easy online support and the system's ability to track invoices and employee payments are positive aspects.
Cons
Initial challenges in setting up confirmation texts and emails are mentioned.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
9
Functionality
8
Not Specified, 1-10 employees
Less than 6 months
“Great service”
Pros
Initial usage of the service has been positive.
Cons
No dislikes reported with ongoing exploration of features.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
9
Functionality
10
Not Specified, 11-50 employees
Less than a year
“Halcyon Med Spa”
Pros
The ease of scheduling and running payroll is highlighted.
Cons
Suggestions for improved inventory management and a more user-friendly client portal interface are made.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Not Specified, 1-10 employees
Less than 6 months
“Great help with support”
Pros
The software is comprehensive, and the support and customer service provided are excellent.
Cons
Customization options for colors and fonts are limited in the software
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10