AestheticsPro Reviews

“Outdated software with extremely poor support”

Pros

Despite more flaws than strengths in this software particularly poor tech support the process of data export when switching to another company has been painfully slow and problematic. Constant issues with appointments and technical glitches significantly impacted day-to-day business operations. The service experience marked by delays and unfulfilled promises has been the worst in my 30+ years in the industry. Highly discouraged from considering Aesthetics Pro.

Cons

The frustration with tech support is highlighted emphasizing delayed responses and issues not being resolved promptly. The communication through emails within the software is criticized for being non-service oriented and causing inconvenience.

“Horrible customer service records lost waste of time and money”

Pros

While integration was straightforward it unfortunately falls short in other aspects.

Cons

The user expressed frustration with AestheticsPro stating that half of the documents don't save and customer support is unhelpful. They mentioned spending more time and money on submitting tickets for problems than on actual work. The support responses were perceived as less supportive and the user felt they were giving more support to AestheticsPro's customer support staff than receiving assistance. The issues have been ongoing for over a year with no resolution.

“Great all-in-one platform”

Pros

AestheticsPro delivers on its promise of an all-in-one software package for Medspas.

Cons

WorldPay credit card processing is criticized for being less intuitive than advertised particularly in terms of billing confusion and challenging terminal usage.

“Needs more functionally”

Pros

Key features include scheduling invoicing staff mapping and comprehensive client account history.

Cons

The need for an open API for third-party integration along with the absence of documentation for training and best practices is expressed. The desire for an open platform for customer engagement and insights sharing is mentioned.

“Review of Software”

Pros

It excels in scheduling patient portal management reporting and marketing capabilities.

Cons

The setup process is deemed time-consuming and needing correct configuration. The wish for a lower cost to accommodate more users is expressed.

“Affordable and simplistic medspa software”

Pros

This software being affordable and quick to implement is ideal for a new small medspa business.

Cons

The absence of an e-prescribing feature is noted as a missing element in the system.

“I have not made up my mind on this software and the support that comes with it yet.”

Pros

The software's complexity and the significant time investment required for learning its intricacies are acknowledged. However commendation is given to the support team. Support team has displayed patience kindness and a deep understanding of resolving software issues efficiently. Despite the learning curve has been instrumental in helping understand the software intricacies making the overall support experience positive. The difficulties are noted but the exceptional support provided stands out.

Cons

The user reported a frustrating experience with AestheticsPro citing missing information in videos and difficulty getting support. For example they panicked due to a missing toolbar on the KIOSK which turned out to be related to the iPad size. Support was slow to respond and when they did the responses lacked necessary information.

“AestheticsPro Online Review”

Pros

It's an average system; not a significant fan of its features.

Cons

Challenges in setting up rewards programs and commissions as well as a desire for paperless charting and SOAP notes are mentioned. Improved email blast templates are requested.

“Excellent customer service excellent software program”

Pros

While initially appearing complex AestheticsPro proves highly user-friendly for a new small medspa business. Once business information is uploaded and customized the software provides everything needed for efficient operations. The extensive training videos guide users through every aspect and help customize the program. The support team is exceptional promptly addressing any questions and the one-on-one assistance in setting up the program is highly appreciated. AestheticsPro Medical Spa is highly recommended for any spa setting whether in the medical field or not.

Cons

Overall satisfaction is expressed with a minor preference for utilizing the 34-hour clock.

“Clunky and Buggy”

Pros

While our practice has utilized Aesthetics Pro for over 6 months serving as an improvement from pen and paper the choice of this software is regrettable. The initial onboarding process is cumbersome and the user experience has been subpar. Patient frustration is common when completing forms through the "portal" on an iPad. Customer service often needed due to platform bugs is defensive and lacks a client-oriented approach. Critical scheduling issues persist and attempts to address them are deemed non-urgent. Aesthetics Pro was chosen primarily for its scheduling capabilities making it challenging to contemplate a platform switch now. My recommendation is to avoid this software entirely.

Cons

User-unfriendliness for both staff and patients unclient-oriented customer service software bugs and limited dynamic features are criticized.

“Using Aesthetics Pro Online”

Pros

Tracking products and services used by clients efficiently is a notable feature.

Cons

The absence of an app for iPad or iPhone is mentioned as a drawback.

“Love everyone and most things about Aesthetics Pro”

Pros

The software almost has everything needed in one place with a few key elements missing.

Cons

Issues with appointment colors membership features and product pool management are highlighted as areas requiring improvement.

“E-record configuration”

Pros

The e-records and client portal usage along with double booking features and set times for procedures are appreciated.

Cons

Occasional system malfunctions and limitations on document/photo size for uploads are mentioned as drawbacks.

“Great software for med spas love it!”

Pros

Comprehensive features include client files photos packages and e-records.

Cons

No significant issues reported with ongoing learning and anticipation of integrating online booking.

“AestheticsPro Review”

Pros

Scheduling is effortless entering patient information is easy and the invoicing and report features are helpful.

Cons

Challenges with integrating gift cards and a credit card machine not linked to AestheticsPro are noted affecting ease of navigation.

“Aesthetics Pro Medical Spa”

Pros

Aesthetics Pro excels in customer service making booking and managing patient consent and intake forms easy.

Cons

The features need improvement for better user-friendliness. For example the commission aspect requires improvement to ensure correct commission allocation. Marketing tools could be updated for a more modern sleek and user-friendly process for creating e-blasts and emails to patients.

“Dejavoo Troubles”

Pros

The software is easy to use providing a one-stop-shop for all necessary features.

Cons

Problems with connecting to the card reader are noted with an acknowledgment that it might not be entirely the software's fault.

“Thank you”

Pros

Recent help received was appreciated for its prompt response and service.

Cons

Some issues/glitches with visual diagrams and the learning curve for using the software are mentioned.

“Review”

Pros

The customer support team took the time to explain step-by-step instructions demonstrating a high level of assistance.

Cons

The initial learning phase is acknowledged and no dislikes have been encountered so far.

“Glad there are new updates happening!”

Pros

The ability to view charting from home or the office is a positive aspect.

Cons

Wishes for saved text options for charting and better flow of prior information into new documents are expressed.