Not Specified, 1-10 employees
Less than 6 months
“support team was very helpful”
Pros
I am in love with the softwares features and functions. The ability to store electronic records, send consent forms and client paperwork via email and the before and after photo segment is truly remarkable. I have been searching for a software system like this for a long time.
Cons
The training videos need updating as they are quite dull. I would love to see additions to the system like eGift Certificates, eCommerce, preferred booking times and a more visually appealing online booking portal for clients
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Not Specified, 1-10 employees
Less than 6 months
“AP in a med spa”
Pros
Scheduling clients and viewing their service preferences is pretty easy.
Cons
Some things that are lacking includes report functions and lookup functions
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
Cosmetics, 1-10 employees
Less than a year
“Great Customer service”
Pros
I appreciate the systems overall design. There is nothing stands out in particular but it meets my needs.
Cons
I cannot edit an existing invoice so if a client pre pays, I have no way to adjust the invoice to include the product once the patient comes in for the service.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Alternative Medicine, 1-10 employees
Less than 6 months
“Set up in progress”
Pros
Having similar features to other software programs makes it easier to understand. Since it offers many of the features I require, using this software will be beneficial for the office.
Cons
The systems features do not align with the offices needs. It is designed as is and I have to work around the available options. While it has most of the features I require the setup is done solely by me without the level of assistance I have experienced with other software setups.
Rating Distribution
Ease of use
7
Value for money
10
Customer Support
10
Functionality
8
Alternative Medicine, 1-10 employees
Less than 6 months
“Set up in progress”
Pros
Similar features to other software programs make understanding it easier and its various features meet office needs well.
Cons
The user highlighted that the software has several features similar to other programs making it easier to understand. They appreciated the variety of features available expressing that the software would be beneficial for their office needs..
Rating Distribution
Ease of use
6
Value for money
9
Customer Support
9
Functionality
8
Cosmetics, 1-10 employees
Less than a year
“Great Customer service”
Pros
Overall satisfaction with the system is expressed.
Cons
Limitations in editing existing invoices are noted as a drawback.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
9
Functionality
8
Medical Practice, 1-10 employees
Less than 6 months
“AP in a med spa”
Pros
Easy scheduling of clients and tracking of services they are interested in are noted.
Cons
Report and lookup functions are highlighted as areas for improvement.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
7
Functionality
6
Not Specified, 1-10 employees
Less than 6 months
“Support Team was very helpful”
Pros
The software's features and functions such as electronic records email able consents and before-and-after photo segments are truly impressive. The search for a software system with these capabilities has been worthwhile and I am grateful to have found it after a long time.
Cons
Wishes for updated training videos and additional features like eGift Certificates are expressed.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
9
Functionality
8
Not Specified, 1-10 employees
Less than 6 months
“Great help with support”
Pros
Comprehensive software with great support and customer service is acknowledged.
Cons
Limited customization options with colors and fonts are mentioned.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Medical Practice, 11-50 employees
Less than 6 months
“Med Spa made the switch”
Pros
The software complies with HIPAA regulations and seamlessly integrates with rewards programs like Aspire and Brilliant Distinctions.
Cons
Getting Discounts are inconvenient and the setup process is tedious.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
10
Functionality
10
Medical Practice, 1-10 employees
More than a year
“Topaz”
Pros
Its a simple and easily understandable system. It didn't take much time to resolve the issue we were experiencing with our topaz signature pad not working.
Cons
I have not encountered any issues related to the software.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Medical Practice, 1-10 employees
Less than 6 months
“AP”
Pros
I dont particularly have a fondness for this program.
Cons
Its not as easy as it is said especially when using it on an iPad. The photography section requires significant improvements. Facial recognition and ghosting should be integrated to enhance its value. Before and after photos are crucial! Additionally a user manual on how to use the software would be helpful.
Rating Distribution
Ease of use
5
Value for money
7
Customer Support
10
Functionality
7
Alternative Medicine, 1-10 employees
Less than a year
“Awful”
Pros
I am not a fan of anything as everything seemed overly complex
Cons
The customer service is terrible. the reports, charting and scheduling are awful, awful
Rating Distribution
Ease of use
2
Value for money
2
Customer Support
2
Functionality
2
Medical Practice, 11-50 employees
Less than 6 months
“Review”
Pros
Overall the system has most of the features we need. The calendar is user friendly, online direct booking can be set up and editable consents are available.
Cons
The aesthetic appeal is lacking and there is no app version available. Editing treatment forms or creating new ones is not easy and requires requesting assistance. The existing treatment forms contain excessive information. Running a report for lot numbers is not possible.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
7
Medical Practice, 1-10 employees
Less than 6 months
“AP”
Pros
There is no strong affinity for this program.
Cons
The user expressed concerns regarding the software's user-friendliness particularly when using it on an iPad. They emphasized the need for improvements in the photography portion suggesting the integration of facial recognition and before-and-after features. Additionally a desire for a manual on how to use the software was mentioned.
Rating Distribution
Ease of use
4
Value for money
6
Customer Support
9
Functionality
6
Medical Practice, 11-50 employees
Less than 6 months
“Med Spa made the switch”
Pros
Being HIPAA compliant and compatible with rewards programs like Aspire and Brilliant Distinctions is highlighted.
Cons
Inconvenience and tediousness in discount setup are reported.
Rating Distribution
Ease of use
6
Value for money
7
Customer Support
9
Functionality
10
Cosmetics, 11-50 employees
Less than 6 months
“Customer Services with Technical issue”
Pros
Everything is great about this software. I have used other systems and so far this one fulfills all our needs.
Cons
I have not found any cons yet since I am still in the early stages of using it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Medical Practice, 1-10 employees
Less than a year
“reports review”
Pros
The ease of use and the ability to access completed documents such as consents and documentation is something excellent about this software.
Cons
It would be beneficial to have videos or written documents explaining all the software features and how to use them such as the marketing and reports tabs.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
8
Medical Practice, 1-10 employees
Less than 6 months
“New User-still working my way through”
Pros
I appreciate its comprehensiveness. The fact that it's cloud-based is great, although the phone company hasn't connected the phones yet. :(
Cons
It would be great if there was another purchasing option for small clinics with three users instead of just two as the price doubles when adding an additional user.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Not Specified, 1-10 employees
Less than 6 months
“Great for small spas”
Pros
Its user friendliness makes it easy to train new employees.
Cons
Managing backend accounting can be tricky with the software. Additionally tracking consultations and conversions is not simple especially for a sales oriented spa like mine.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
7