AestheticsPro Reviews

“Very outdated, unnecessarily complicated and not user friendly at all.”

Pros

There's a plethora of functionality integrated into one system. That's essentially all I can say that is positive about this software.

Cons

We are experiencing ongoing technical issues and the features are not easy and simple to use. Our patients complain daily about the online scheduling system. For instance the updated scheduling system was long overdue, and we were expecting a user friendly patient experience. However, when a day is fully booked, patients can still click on that day on the calendar. It would be better if it could be automatically blocked out. Once they click on a booked day, no available times are shown, and there is no message indicating that there are no appointments available for that day. As a result, patients get confused and have to scroll through multiple days to find an available time slot if we are fully booked for a while. It would be great to have a "next available appointment" button. We receive complaints about this issue every day, and I wonder how many clients we have lost due to this outdated system. This is just one example of many that demonstrate how outdated the software is. On one occasion, all our services in the service list disappeared, except one, and we were wrongly blamed for it. Another drawback is the lack of a mobile app for doctors to manage the appointment schedule easily. I could go on and on. Overall, we signed up with AestheticsPro to streamline our daily work, but it has actually made things more difficult, and now we are considering looking for an alternative solution.

“Clunky software, poor customer service, having major regrets”

Pros

I appreciate the ability to upload pictures and perform echarting.

Cons

I have a strong dislike for their customer service. Every time I have a question about account setup the account manager bombards me with excessive information and expects a small business owner like me to read through a massive amount of material. To make matters worse, their customer service phone number only allows voicemail messages, so any questions or issues I have are delayed in getting resolved. Other software companies have their FAQs readily available on their portals with helpful screenshots that can be easily found on Google. Additionally, our previous company had an amazing customer service line with highly trained staff. Switching in this regard has been a major disappointment. We are now paying more for extra features, but if I had known what I know now, I'm not sure I would have made the same choice. All I can do now is share my reviews everywhere to make other small business owners aware. The setup process has been a nightmare, but that was somewhat expected when customizing our own platform. My recommendation to this company is to hire and train more staff to such a high standard that clients wouldn't even consider switching to a different platform. We are even contemplating reverting to our old company instead of continuing with this transition.

“Still learning the software.”

Pros

I appreciate that it is cloud based and appears to have a wide range of functionality.

Cons

The program has some bugs that require shutdowns generally. It also lacks some basic navigational user sets and the design software is quite basic.

“Fantastic”

Pros

Overall, it is exceptional from marketing to HIPAA to POS. The customer representative is always very helpful.

Cons

I wish it integrated with QuickBooks and Mailchimp.

“AestheticsPro Online review”

Pros

It is user friendly and very easy for my entire staff to use. Its constantly up to date.

Cons

Honestly there is nothing I dislike about this software

“Just getting started”

Pros

Aesthetics Pro is an impressive and intelligent system with multiple layers of capability.

Cons

It would be great to have the ability to customize the treatment forms

“Launching and Running a Medical Aesthetics Practice with Aesthetics Pro”

Pros

The software tracks, manages, and markets to new leads including email blasts and touchpoints. The EMR is excellent and it effectively tracks inventory. The software also tracks the efficacy of our marketing efforts to determine ROI. Generating metric reports is a hassle free task. It keeps track of patient referrals and marketing effort effectiveness through rewards tracking. The dashboard easily tracks patient balances and services remaining in packages. I find it easy to create pop-up notes for informal communication regarding patients. Additionally, the option to fully integrate the website and practice management software is available. Furthermore, new features are frequently added to enhance the quality of patient care and marketing. Scheduling by staff member, room, and device helps avoid scheduling errors.

Cons

The patients allergies list/profile should be visible in the patients dashboard and should pop up while writing their medical notes. The same goes for emergency medical contact information. The training information is only available in video format, making it difficult to reference specific "how to" questions after watching the videos. Thankfully the support staff is highly responsive and addresses both basic and complex queries through an in application communication system. However the consent and discharge forms cannot be created or added, even though we can modify existing forms.

“It's A Secret”

Pros

The customer support is always highly responsive.

Cons

The glitches can be really really frustrating

“Overall... very happy with your offering”

Pros

Being cloud based, improvements are updated on the cloud instead of us having to continually upgrade the software on our end.

Cons

The internal credit card provider is not very reliable. It would be better if they allowed a more open architecture environment for this.

“Easy to buy, learn, and use”

Pros

It offers multiple excellent features that allow me to perform special functions related to my practice. The forms are superb and the calendar system is robust. My favorite part is the support tickets as they enable me to learn and enhance my skills.

Cons

The menus lack a search feature so I am constantly searching for the right option in different menus.

“Appreciated the interaction in detecting errors.”

Pros

The ability to document and include customer photos and build campaigns is fantastic. I also appreciate the fact that patients are engaged through the platforms.

Cons

Setting up has been a bit tough and I wish I had more one on one support especially during the initial setup.

“Rep was able to take care of my issue.”

Pros

The software is very easy to use. I enjoy the simplicity of the setup. It makes accessing our monthly reports effortless, and setting new monthly goals is a breeze!

Cons

Its really annoying when I call for support and they leave a message asking me to call back and leave another ticket. Its frustrating to have to explain the same issue multiple times, mainly when its time sensitive.

“Awful software!”

Pros

The sales department seems to be the only helpful part of this company. They go above and beyond to win your business but later you are on your own. I recommend staying away!

Cons

The customer service is non existent, and the product is terrible. The softwares functionality was greatly exaggerated and its practically useless. Customer service is only available through online service tickets or limited 30 minute phone calls. The account managers are completely useless and redirect you to someone else. I am shocked at how awful this company and product turned out to be. I feel completely deceived misguided

“Many years of use and only gets better!”

Pros

It handles everything and is very cost effective. You truly get a lot for your money and the support team is highly responsive.

Cons

Sometimes its a bit difficult to communicate with the support team. The marketing section is not as good as constant contact so I have not switched over yet.

“This is an economical system for medical practices.”

Pros

The software takes some time to become comfortable with. but the support team has made my experience more enjoyable. Without the support team I would have been extremely frustrated and likely would have abandoned this software.

Cons

I believe the development team should offer personalized forms at a more reasonable price. The amount of time and cost they allocate for personalizing forms is excessive.

“Great training, very knowledgeable”

Pros

It combines the best features of MDWare and Booker. I particularly like the membership function and the ability to link forms to services.

Cons

The online booking system needs an update. Clients often mention that its important for them to pick their preferred time and then provide their information. The security code entry might discourage them.

“One of the rep was very helpful and explained to me everything I asked for”

Pros

The ease of use of this software is remarkable. The marketing section offers an abundance of highly useful features and I love the dashboard as well.

Cons

Honestly there is nothing I dislike. I have used several spa related software and this one has everything I could possibly need.

“Very satisfied with account manager and support team's responsiveness about any questions.”

Pros

The booking system is easy to use. Managing and downloading payroll (stand time card) is a breeze. The daily/monthly sales report is clear and provides breakdowns of payment methods, which is a fantastic function.

Cons

It does not not have a mobile app and does not send text messages unless the carrier is known. Editing or changing invoices after creation is difficult and individual discounts cannot be applied if there are other services on the invoice during checkout.

“Excellent customer service with prompt follow up.”

Pros

I love the integration of our payment system with the online records and appointment scheduling. Its convenient to have a wide selection of documentation forms for online records.

Cons

The lack of standardized documentation options is what I hate the most. It would be more convenient to link our calendars and have a more mobile friendly interface. Customizing appointment scheduling to allow clients to book 48 hours in advance instead of the same day would be beneficial without relying solely on the request appointment feature which is not client centric.

“love that it has everything I need and even more, at a really great price, service is always top qua”

Pros

It has Automated email marketing and pre loaded documents with the option for patients to complete forms on an iPad in office and I love the forms with generic faces that allow us to document injection placements. The online client portal and patient booking software, membership and loyalty rewards, cloud based functionality, multiple user logins, comprehensive tracking and text and email reminders are all fantastic features.

Cons

The only option for credit card integration is Vantiv and I have heard only negative things about them. It is disappointing that such a great software is paired up with such a bad credit card processing company, and there are no other options. I spent months exploring other software options because I didn't want to use Vantiv.