What Doctors Are Saying: Real Agility EHR Reviews from Healthcare Professionals

“Excellent Customer Service

Pros

What I love about this software is their prompt customer service is always available and the support team is consistently helpful xx.

Cons

Updates sometimes introduce more issues, and Optima's prioritization may not align with customer priorities. I also feel the Appeals Management product could be improved.

“Optima for therapy documentation

Pros

I admire how Optima stays updated with healthcare changes and adjusts its software accordingly. Their preparedness for CMS changes is commendable.

Cons

Customized changes are expensive and take a long time to implement, sometimes months.

“Overall Optima is a full service, easy to use SNF therapy software program.

Pros

This software is user-friendly for documentation, billing, and labor hours management. It excels in compliance updates and offers flexibility with payer management.

Cons

Over the past couple of months, the support phone line seems to have become significantly slower. Previously, I only waited about 30 seconds on hold, but now it can take several minutes.

“Optima software ensures compliance and has support available to support users

Pros

The analytics feature allows for remote monitoring of performance and data, which is instrumental in streamlining operations.

Cons

The software can pose challenges for users, especially older and less tech-savvy staff. However, newer graduates tend to grasp it quickly.

“Kezia OTR review

Pros

The enhanced features make documenting medical necessity a breeze. Reviewing previous records is effortless, and documenting the complexity of evaluations is simplified.

Cons

There is a need for more documentation on advanced skeletal deficits and wheelchair needs.

“New customer

Pros

Accessing and navigating Optima is very easy and their trainers are excellent. It is my favorite compared to others I've used in the past.

Cons

I have not encountered many issues so far, but we are still in the early stages of staff training.

“Made for therapists, bu therapists

Pros

it is intuitive and extremely user-friendly. Having used it in various roles, I find it to be my preferred software.

Cons

Their Customer service responses can be inconsistently inaccurate. Over my 10 years using Optima, I have noticed a trend of new, minimally trained staff handling calls.

“Optima Review

Pros

Optima is truly impressive. It seems to stay current with all regulations, and updates are a breeze.

Cons

we do not have a designated account person to contact, and the support provided is subpar with slow issue resolution.

“Good product for therapy

Pros

it simplifies access to the reports I need for department analysis, facilitating quick decision-making for areas of improvement. Calculations like RUG versus level-based payers are made simple with color-coded and outlined dates to ensure no assessment points are missed.

Cons

I believe that therapy evaluations could be more comprehensive, with some built-in features being more relevant.

“Very user friendly

Pros

I love everything about it. It's incredibly user-friendly, offers a variety of helpful reports, simplifies documentation, and boasts excellent customer service. They always keep up with changes and provide valuable education for users.

Cons

I would prefer that only the CPT codes billed show up in the notes section without needing an "upgrade." This would streamline documentation and reduce confusion and potential errors.

“Transition and use of Optima

Pros

The drop-down items are user-friendly, and I found the system fairly easy to learn and navigate with minimal training.

Cons

There is a lack of useful reports for operational purposes, and adding certain dropdown items comes with an additional cost. Transitioning to Optima was quite labor-intensive, particularly in understanding library contents. Accessing past documentation isn't straightforward, requiring extra steps that hinder documentation efficiency. Additionally, promised evaluations and clinical pathways come at an unexpected cost.

“Very good rehab therapy program

Pros

This program is user-friendly and offers most features necessary for efficiently running a therapy practice.

Cons

Reports can sometimes be repetitive, and customer service does not always have immediate solutions for glitches or updates. Corrections can take a while to implement.

“Director of Operations

Pros

it is easy to use, coupled with built-in documentation safeguards ensures timely data input by all therapists.

Cons

We lack financial reports, especially one comparing estimated billing revenue to labor costs, which would be valuable for our analysis.

“It takes longer than previous computer program but easier to schedule patients.

Pros

I appreciate how easy it is to schedule patients without conflicts. The software also tracks patients' pain levels and types, which is incredibly helpful.

Cons

The documentation process feels repetitive, and accessing previous documentation while documenting requires additional steps, leading to inefficiencies. Similar issues arise with scheduling changes, leading to lost work.

“Top notch customer service

Pros

Optima offers an excellent therapy documentation and program management solution for SNF services. They're continuously enhancing their product to assist other service lines like outpatient and home health, benefiting us along the post-acute continuum. Their outstanding customer service helps field staff with issues and customizes the product to meet individual needs.

Cons

Learning the Business Intelligence tool is a time-consuming process, requiring significant effort to generate useful reports. However, once created, these reports prove to be invaluable for management purposes.

“My likes/dislikes of Optima.

Pros

The ease of documentation and portability with laptops for patient interaction is a major plus.

Cons

Their printing records and writing a discharge before billing on the same day could be easier.

“EASE of Access

Pros

The ease of access, even remotely, and the comprehensive features within the system make note-building a simple task. Plus, customization options are always available.

Cons

I have not encountered any issues as long as there's a stable internet connection. Overall, it is a great tool that's very user-friendly.

“Works very well for our 5 locations

Pros

They offers lots of options and features, with a well-balanced interface layout. It meets our needs effectively across all our therapy locations.

Cons

The .gif wrap file occasionally causes issues with upgrades and our firewall due to untrusted status from AWS, although this isn't a frequent occurrence.

“Easy to use

Pros

Having free texting abilities and building components is a huge advantage.

Cons

It is frustrating not being able to document under the manual treatment code instead, I have to document in a separate field.

“Overall a good product

Pros

The intuitive nature of this software, along with its ease of documentation and patient import, makes scheduling therapy and non-therapy sessions a breeze!

Cons

it does not fully meet my expectations for COT reporting, especially after 30 days. Better training from Optima would have been beneficial.