What Doctors Are Saying: Real Agility EHR Reviews from Healthcare Professionals

“Not the best

Pros

NetHealth provides the information I need and integrates well with many other EHR software systems.

Cons

The customer service operates at a bare minimum. It often takes days or even weeks to get a solution or for someone to get back to me when there is a technical issue.

“Nice Features

Pros

I like the ease of scheduling and EMR charting, and I find the analytics to be very valuable.

Cons

I find it challenging to build wizards/widgets and add late fees to bills easily.

“Disappointed

Pros

My experience was terrible. It took me about an hour just to complete an evaluation.

Cons

I find this product to be the worst on the market. Navigating it is far from easy.

“Best customer service

Pros

I'm honestly blown away by Agility's customer service and they've got us covered from all angles! From tracking patient progress to handling all the billing and coding drama, Agility keeps it compliant and easy to manage. And let me tell you, the customization is everything. Unlike those rigid EHRs that make you feel like a zombie just punching buttons, Agility lets us set things up exactly how we want, which keeps our team engaged and ready to roll.

Cons

When I think about improvements for our system, I realize they might not suit every NetHealth user. That's why I appreciate the "Communities" features where we can suggest changes and get feedback from other users. It's customized to our needs, making the process more effective and inclusive.

“So many things are wrong here

Pros

Billing is very easy with this software. We really appreciate the user-friendly features.

Cons

I deeply regret investing in this EMR. We were expecting an upgrade, but instead found ourselves lacking basic functions like faxing documents and assigning tasks within the system. Tissue analytics also fall short, requiring manual corrections for every measurement. Support has been unhelpful, taking months to address critical issues like prescription abilities.

“Great software for SNFs

Pros

Agility has completely leveled up our skilled nursing facility (SNF) game. It handles all our rehab paperwork including certifications, progress reports, the whole nine yards, really smoothly. The support team? Amazing. They're always quick to sort out any issues, which means we're never stuck waiting around. Agility makes our daily grind way smoother, and we can't imagine working without it now.

Cons

Some of our therapists feel overwhelmed by the extensive evaluations and certifications, which can be time-consuming due to the multitude of required options. However, with proper training, they've learned to navigate the system more efficiently.

“Sorts document accessibility

Pros

I love that this product is web-based, allowing me to access information from different workstations easily, which is especially helpful in a healthcare setting.

Cons

I have faced situations where entered documentation wouldn't save potentially due to page timeouts. While I understand the necessity for privacy, this occasional issue disrupts my workflow.

“Best therapy software

Pros

The support from both the organization and the staff is outstanding. They were really helpful in setting things up for us.

Cons

From my experience, I can not find any drawbacks to this program. It truly exceeds expectations.

“Best EMR!

Pros

The support team goes above and beyond to ensure all our questions are answered promptly. The "Fast support" feature where I can share my screen is a lifesaver.

Cons

Although there are occasional glitches, a simple phone call to NetHealth resolves them promptly.

“Never had a problem with it

Pros

Switching from another system, I thought I had the best until I started using this one. It's incredibly user-friendly and efficient.

Cons

Waiting for assistance can sometimes be too long which is annoying.

“Love their customer support

Pros

I appreciate the personalized support they offer to address any issues or concerns we have.

Cons

The updates can take too long to implement at times.

“Recommended for therapy documentation

Pros

The customization options for documentation with Agility are legit. From initial evaluations to discharge, everything just flows, and it integrates perfectly with our billing and EMR systems. No more random data gaps or manual entries because it's all smooth and synced. Agility really keeps us on top of our game, letting us focus on patient care instead of tech headaches.

Cons

Despite minor glitches, our system requires monthly account closures and manual generation of new accounts, disrupting documentation flow. Clarifying the initial treatment cycle wording is essential to ensure continuity.

“Great for clinical management

Pros

The clinical pathway libraries are fantastic. They help our clinicians focus on patients with specific features designed for their needs.

Cons

I think its rapid growth has strained its support structure, impacting its ability to meet the needs of its expanding user base.

“Its fantastic

Pros

Everything about this software is great. It is easy to use, functional and allows for seamless integration of various features.

Cons

While there are occasional system issues, they're quickly addressed.

“Never going back

Pros

Nethealth has been with us since the beginning, and I couldn't be happier. The team's responsiveness and commitment to the product are remarkable. It keeps us compliant with documentation and billing, giving us peace of mind.

Cons

They could improve its reporting and analytics to streamline administrators' tasks. However, the team actively takes feedback to enhance the product constantly.

“An essential for our business

Pros

Net Health helps us stay organized efficiently, integrating easily with our Nursing EMR. The support team is proactive in addressing any issues.

Cons

Customizations can get difficult but they have improved a lot over time.

“Love this software

Pros

Agility has improved our charting flow and coding has also been easier for our staff. This has increased our office productivity without switching systems.

Cons

I dont have anything negative to report.

“Makes tracking easy for us

Pros

I have tried and evaluated many software and this is so far the best one that fits our hospital needs. Availability of manager and staff portal gives me control and modules of stock reports and creating my own reports are my fav features.

Cons

there should be a guide for new features.

“So far so good

Pros

It is incredibly easy to use and train new employees on.

Cons

I appreciate the updates and new releases, although educating all staff about the changes can be challenging.

“Really helpful for us

Pros

It works perfectly with PCC, making my job much easier.

Cons

Running reports in the system can be difficult at times.

“Needs improvement!

Pros

It is oriented towards occupational medical clinic. It is one of the few software that handles billing section like a pro!

Cons

Their customer support is of no use and its not budget friendly. They can do better.

“If you are looking for a transition, go for AgilityOM

Pros

Their training programs targets different individuals who would use different modules. Its really easy to learn and implementation is effortless. Documentation , dashboards and templates are editable and customizable. Moreover, charts are very easy to follow up and read. My company had a smooth transition process and their team is great to make you comfortable with the software.

Cons

We ran into few bumps at first but that is the case with trying any new software.

“For easy schedule of your customers and/or patient use net health software

Pros

Managing bookings and cases is a breeze for both patients and staff, ensuring faster service.

Cons

Installing new updates takes longer compared to similar programs.

“A secure EMR software

Pros

I have recently shifted to this software because of the security features which makes it highly reliable while working with sensitive information. The training process is quite smooth and easy. Highly recommended.

Cons

It requires few additional steps for some tasks which are not essential however, the system is easy to use.

“Nethealth Therapy

Pros

Seamless integration with our existing EMR system and a quick learning curve for users.

Cons

Although continuous upgrades are beneficial, they occasionally result in glitches.

“Great application

Pros

The interface is user-friendly with plenty of options for documentation and data collection.

Cons

System bugs and glitches leading to crashes can delay necessary documentation completion.

“Go for it, its the best.

Pros

They deliver what they promise. All the features are awesome and each one of them has a way of making your task so simple. Online lab results and scanning abilities are one of my favourites.

Cons

I wouldnt give it 5 stars if i had a single thing that i disliked about Agility EMR.

“Pretty easy to use

Pros

It has many great features that no other software has. Love it

Cons

It can be a little time taking sometimes in some certain areas but overall, great experience.

“Optima

Pros

there is nothing positive to say. It is a hassle to access previous treatments or evaluations and there is no shared medical history between disciplines.

Cons

I question the authenticity of positive reviews dated three years or older, suspecting they may be from paid reviewers rather than therapists.

“Assists me to do my work perfectly!

Pros

Obtaining insurance authorizations is easy for me because I have no trouble accessing the necessary documentation.

Cons

Although I rarely have to call customer support, I find their response time to be slow.

“The program is easy to learn and user-friendly, but charting can be challenging.

Pros

Scheduling clients and making adjustments is very simple.

Cons

The program for charting is more delicate than other programs.

“Simple but has some flaws

Pros

I found Optina easy to learn and navigate at the beginning. It is functional and has good features to create unique notes.

Cons

The software keeps shutting down or displaying unexpected messages that prevent me from saving my work. As a result, I have lost several documents.

“A program that can manage all the areas of therapy.

Pros

This program effectively connects different components of home health therapy and provides a product that enables therapists and other users to smoothly manage their tasks throughout the day.

Cons

Home health software programs can be challenging and time-consuming to use when there is a loss of wifi signal. Additionally, onboarding new hires also takes time.

“Support could be better.

Pros

The software was cheap and effective for a small clinic.

Cons

The billing process involved many manual tasks and the customer support was unsatisfactory. It took several hours of waiting on hold to speak with an agent and they did not reply to messages.

“Terrible Support

Pros

The software was budget-friendly and worked perfectly for my small clinic.

Cons

The billing process involved a lot of manual tasks and the customer support was terrible. I did spend hours on hold trying to reach an agent and they would not respond to my messages.

“WHY WE SHOULDN'T HAVE DONE THIS.

Pros

This billing software is the worst I have used in my entire career.

Cons

Migrating data and navigating the system have been overly complex and frustrating.

“Solid Query Tool for a Team

Pros

Aginity is our go-to query tool. It's reasonably priced, easy to use, and the support team is excellent.

Cons

I would like to see features like IntelliSense and autocomplete implemented for better user experience. While error messages have improved, more specific suggestions would be helpful.

“Initial Customer Service Impression was Bad

Pros

I can not find any pros right now. The website lacks information needed to make an informed decision.

Cons

Requesting a demo from Net Health's website led to a frustrating experience. Instead of receiving the expected demonstration, I was subjected to a "discovery" process, reminiscent of a job interview. Despite my insistence, I was unable to schedule the desired demo.

“Not the best EMR

Pros

The EMR template is well-built, and signing off notes in real-time adds credibility.

Cons

It would be more convenient to have all necessary information available on one screen instead of opening multiple windows. For example, saving copay information often requires unnecessary clicks.

“ReDoc review

Pros

Integration with PCC makes this product perfect for SNFs.

Cons

I wish there were better setups available for outpatient services.

“Optima Healthcare Made My Business So Much Easier

Pros

It is very user-friendly, specifically designed for hospice documentation. The support team is excellent.

Cons

While the cost may be steep, it could be justified if it leads to an increase in our census.

“Too many Features Don't Work

Pros

While the software boasts many features, most are half-baked and unusable. The support is lacking when it comes to fixing these issues.

Cons

Reports generated from the system often contain inconsistent data, leading to discrepancies. Despite seeking support, the issue remains unresolved, reflecting a common response from their team.

“Optima Software

Pros

Staying current with compliance and regulatory changes is made easy.

Cons

Unexpectedly losing documentation due to system glitches is a recurring frustration.

“review

Pros

The ability to customize documents to our facility's needs is invaluable.

Cons

it continuously improves based on therapist feedback, and having scheduling integrated into the system is a convenient feature.

“Optima

Pros

This product is easy to navigate and does not require extensive training. Staff can quickly get up to speed.

Cons

Customizing features comes at an additional cost and requires extensive planning. It would be more convenient if Optima provided all necessary features without additional customization, ensuring consistency across facilities.

“Excellent Product

Pros

I can not say enough about the excellent customer service!

Cons

There are bugs that hinder the software from functioning as desired.

“Awesome!

Pros

As a PT I find it incredibly easy to use Plus the ability to connect from anywhere is a huge plus.

Cons

From a my pov this system was fantastic! It's straightforward and does not require excessive clicking like other platforms.

“Unreliable, lost lots of productivity from daily technical issues

Pros

Navigation is easy and finding documentation is straightforward.

Cons

I have experienced extreme unreliability with daily connectivity issues, lost documentation, and loading errors stemming from Casamba servers. These were non-existent with our previous EMR.

“EASY TO USE

Pros

I am particularly impressed with the intuitive programming

Cons

I have not encountered anything I dislike about it.

“Excellent

Pros

Managing the software setup and processes is very easy. As an administrator it is a lifesaver especially when training new staff.

Cons

every aspect of the software has lived up to expectations.