What Doctors Are Saying: Real Agility EHR Reviews from Healthcare Professionals

“Not the best

Pros

NetHealth provides the information I need and integrates well with many other EHR software systems.

Cons

The customer service operates at a bare minimum. It often takes days or even weeks to get a solution or for someone to get back to me when there is a technical issue.

“Nice Features

Pros

I like the ease of scheduling and EMR charting, and I find the analytics to be very valuable.

Cons

I find it challenging to build wizards/widgets and add late fees to bills easily.

“Disappointed

Pros

My experience was terrible. It took me about an hour just to complete an evaluation.

Cons

I find this product to be the worst on the market. Navigating it is far from easy.

“Best customer service

Pros

I'm honestly blown away by Agility's customer service and they've got us covered from all angles! From tracking patient progress to handling all the billing and coding drama, Agility keeps it compliant and easy to manage. And let me tell you, the customization is everything. Unlike those rigid EHRs that make you feel like a zombie just punching buttons, Agility lets us set things up exactly how we want, which keeps our team engaged and ready to roll.

Cons

When I think about improvements for our system, I realize they might not suit every NetHealth user. That's why I appreciate the "Communities" features where we can suggest changes and get feedback from other users. It's customized to our needs, making the process more effective and inclusive.

“So many things are wrong here

Pros

Billing is very easy with this software. We really appreciate the user-friendly features.

Cons

I deeply regret investing in this EMR. We were expecting an upgrade, but instead found ourselves lacking basic functions like faxing documents and assigning tasks within the system. Tissue analytics also fall short, requiring manual corrections for every measurement. Support has been unhelpful, taking months to address critical issues like prescription abilities.

“Great software for SNFs

Pros

Agility has completely leveled up our skilled nursing facility (SNF) game. It handles all our rehab paperwork including certifications, progress reports, the whole nine yards, really smoothly. The support team? Amazing. They're always quick to sort out any issues, which means we're never stuck waiting around. Agility makes our daily grind way smoother, and we can't imagine working without it now.

Cons

Some of our therapists feel overwhelmed by the extensive evaluations and certifications, which can be time-consuming due to the multitude of required options. However, with proper training, they've learned to navigate the system more efficiently.

“Sorts document accessibility

Pros

I love that this product is web-based, allowing me to access information from different workstations easily, which is especially helpful in a healthcare setting.

Cons

I have faced situations where entered documentation wouldn't save potentially due to page timeouts. While I understand the necessity for privacy, this occasional issue disrupts my workflow.

“Best therapy software

Pros

The support from both the organization and the staff is outstanding. They were really helpful in setting things up for us.

Cons

From my experience, I can not find any drawbacks to this program. It truly exceeds expectations.

“Best EMR!

Pros

The support team goes above and beyond to ensure all our questions are answered promptly. The "Fast support" feature where I can share my screen is a lifesaver.

Cons

Although there are occasional glitches, a simple phone call to NetHealth resolves them promptly.

“Never had a problem with it

Pros

Switching from another system, I thought I had the best until I started using this one. It's incredibly user-friendly and efficient.

Cons

Waiting for assistance can sometimes be too long which is annoying.

“Love their customer support

Pros

I appreciate the personalized support they offer to address any issues or concerns we have.

Cons

The updates can take too long to implement at times.

“Recommended for therapy documentation

Pros

The customization options for documentation with Agility are legit. From initial evaluations to discharge, everything just flows, and it integrates perfectly with our billing and EMR systems. No more random data gaps or manual entries because it's all smooth and synced. Agility really keeps us on top of our game, letting us focus on patient care instead of tech headaches.

Cons

Despite minor glitches, our system requires monthly account closures and manual generation of new accounts, disrupting documentation flow. Clarifying the initial treatment cycle wording is essential to ensure continuity.

“Great for clinical management

Pros

The clinical pathway libraries are fantastic. They help our clinicians focus on patients with specific features designed for their needs.

Cons

I think its rapid growth has strained its support structure, impacting its ability to meet the needs of its expanding user base.

“Its fantastic

Pros

Everything about this software is great. It is easy to use, functional and allows for seamless integration of various features.

Cons

While there are occasional system issues, they're quickly addressed.

“Never going back

Pros

Nethealth has been with us since the beginning, and I couldn't be happier. The team's responsiveness and commitment to the product are remarkable. It keeps us compliant with documentation and billing, giving us peace of mind.

Cons

They could improve its reporting and analytics to streamline administrators' tasks. However, the team actively takes feedback to enhance the product constantly.

“An essential for our business

Pros

Net Health helps us stay organized efficiently, integrating easily with our Nursing EMR. The support team is proactive in addressing any issues.

Cons

Customizations can get difficult but they have improved a lot over time.

“Love this software

Pros

Agility has improved our charting flow and coding has also been easier for our staff. This has increased our office productivity without switching systems.

Cons

I dont have anything negative to report.

“Makes tracking easy for us

Pros

I have tried and evaluated many software and this is so far the best one that fits our hospital needs. Availability of manager and staff portal gives me control and modules of stock reports and creating my own reports are my fav features.

Cons

there should be a guide for new features.

“So far so good

Pros

It is incredibly easy to use and train new employees on.

Cons

I appreciate the updates and new releases, although educating all staff about the changes can be challenging.

“Really helpful for us

Pros

It works perfectly with PCC, making my job much easier.

Cons

Running reports in the system can be difficult at times.