CGM Aprima Reviews

Pros

Keeps track of all patient info. The charts are well organized with different tabs.

Cons

The wealth of options on hand makes choosing a single very difficult on occasion.

Pros

For all practical purposes in my clinic, the notes-taking option allows jotting down points in virtually every format needed. Other than that, I didn’t find the interface of much realistic use.

Cons

The customer support is horrible! We weren’t provided any training videos to make hands-on sense of the interface. The support staff is hardly available to pick up the call/respond to written correspondence; though the company people are quite punctual when it comes to picking up the subscription cheque.

Pros

The alarms and prompts integrated into the software really make systematizing your practice workflow easy.

Cons

The system is clunky and slow - resulting in a regrettable loss of valuable time. Please fix this.

Pros

As a pro user, I only have good things to say about Aprima. And to the people here complaining about its difficulty of use, here’s a solution: Appoint a contact person in your organization or practice to learn the ins and outs of the interface, and have this individual train others in its working. It’s honestly the best EHR available in the market today; you just have to be willing to understand it that way.

Cons

I don’t have a bad thing to say - but speaking per se, perhaps the designers at Aprima could do a better job of providing customer trainings.

Pros

Offers flexibility, allowing users to customize many items. The mobile app is convenient for hospital-based staff.

Cons

The implementation process was abysmal, leaving users ill-prepared to go live. Customer support is tardy, with responses taking weeks, often culminating in case closure without resolution.

Pros

Abundant features to keep users compliant, and notes can be kept in any preferred format.

Cons

It's excessively slow and intricate to set up and use. Support has declined, rendering users essentially trapped once committed.

Pros

Beneficial for a house call practice, allowing easy access to patient addresses for map directions.

Cons

Difficulty reaching the main contact number signifies deficient customer service, with the voicemail consistently advising it cannot accept messages.

Pros

The software is easy-to-use and extremely reliable. I can comment on its user-friendliness because I basically taught myself how to use it - without much external instruction.

Cons

Aprima should come with an online version so that the updates would be easier (for installation).

Pros

We use Aprima for a house-call practice. It comes with a bunch of nice features, such as the ability to get a directions map when the patients name/location is clicked onto.

Cons

The company helpline/support number provided is always unreachable! We’ve tried reaching out multiple times but to no avail. The calling interface doesn’t provide any voice recording feature, either; the automated response always states that the ‘memory is full’. This is highly unprofessional.

Pros

The EHR system makes communication with other vendors and departments easy. It integrates well with third-party software, and the faxing facility is a definite plus.

Cons

The entire software is sloppy and leaves much to be desired. The platform lacks some basic key features, like auto-save, and the ability to add error checks and stops. From the swarm of unnecessary tabs and categories (that you cannot even hide) cluttering up what should have been an easily comprehensive documentation process, to the painful slowness and frequency of halting/crashing, to the unusual word processing bugs - this product has dramatically increased our documentation time and added to the labor rather than easing our practice.

Pros

We started with Aprima some three years ago, at first the system seemed very promising. We were sold on the ease of use it offered, with so many features and options for everything compared to the EHR system we were using at the time. Although they do have much more to offer but all goes to waste when we cannot get any help from the company.

Cons

Anything and everything that this software may have to offer is overshadowed by the companys incompetent customer support. In fact, calling them incompetent might be an understatement. It might as well be non-existent. They are completely resigned from showing any concern regarding the problems. The only way they MIGHT respond to your complaints is if you email their supervisor or managing bodies. They have zero concern for their clients once they have signed the contract.

Pros

Integrates communication and faxing into the EHR. Beyond that, questioning the need for a character minimum for this question.

Cons

Myriad issues, ranging from the inability to auto-save to a surplus of fields cluttering documentation, contribute to more than a doubling of documentation time.

Pros

The system offers much ease-of-use. Some features like charting ROS/DS/PE/plans are fairly simple and convenient. Further, it allows you to save patient notes and frequently used drugs at the end of every day/shift.

Cons

Their customer support is a complete nightmare. There are far too many glitches and bugs in every corner of the system. The screen gets stuck and crashes ever so often, the entire unsaved progress disappears requiring you to restart the program and repeat the process all over. There are too many tabs and fields and pointless charting. More than one user cannot be in the notes at a time which is very inconvenient.

Pros

Can bill UBO8 and HCFA, provides on-site and web training, and features reasonable fees for a small program.

Cons

The 60-day roll-out timeframe was impracticable for a small program.

Pros

An integrated EHR and Billing solution customizable to clinic workflows, providing tools to address patient needs comprehensively.

Cons

Design features are easy to apply, but changes necessitate a knowledgeable person. Support from Aprima is essential for users lacking database knowledge.

Pros

Templates are easy to use and can be repopulated with changes. All codes are up-to-date, and fees are customizable. User-friendly.

Cons

It's challenging to customize for specific information or graphing, demanding excessive user input. Software glitches take weeks to months to evaluate and rectify, making it more arduous than other programs to import data.

Pros

The EMR turns on securely and offers good customization. Positive aspects are hard to specify, merely looking to fill space.

Cons

Awful customer service, a sluggish and non-user-friendly system, a lack of interoperability, and issues with printing hospital-friendly documents.

Pros

A detailed exploration of the system reveals its capabilities, suggesting that anyone rating it less than 5 stars might not comprehend its full potential. Emphasizes the importance of thorough training, particularly in List Editor.

Cons

N/A

Pros

Highly complete for family medicine, seamlessly integrating billing with diagnoses, faxing, electronic prescriptions, and lab orders.

Cons

After four years, some figures and symbols remain unclear, indicating a need for improved instruction on system functions.

Pros

Over three years of use, Aprima has significantly improved. A very complete software, easy to use with sections that allow opening multiple windows simultaneously.

Cons

The diagnosis section is commendable, enabling the addition of ICD-10 codes, but the algorithm for searching new diagnoses is insufficient and necessitates improvement in speed and synonym recognition.