softwareAprima EMR Software Reviews
73 Reviews
Overall Rating
3.4
73 Reviews
Rating Distribution
5
(34)
4
(9)
3
(0)
2
(13)
1
(17)
Satisfaction Score
Ease of use
7
Value for money
8
Customer Support
8
Functionality
8
Overall Rating
3.4
73 Reviews
Rating Distribution
5
(34)
4
(9)
3
(0)
2
(13)
1
(17)
Satisfaction Score
Ease of use
7
Value for money
8
Customer Support
8
Functionality
8
Filters
Specialty
Provider Size
Time Used
DAS/CGM Aprima is a terrible EHR Combination
DAS/CGM Aprima is a terrible EHR Combination
Pros
The initial cost and setup convenience dwindled over time as DAS increasingly adopted a nickel-and-diming approach.
Cons
Virtually everything else is problematic. The servers and software exhibit sluggishness, and the interface doesn't synchronize well with certain computer displays, resolutions, and aspect ratios. The spell-check is abysmal, erroneously flagging correctly spelled words like "colonoscopy" or "neuropathy." Additionally, Aprima is exclusive to Windows devices.
Ease of use
5
Value for money
6
Customer Support
6
Functionality
5
Lane
Hospital & Health Care, 1-10 employees
More than a year
Sep 01, 2023
Aprima delivers the goods for ambulatory practices
Aprima delivers the goods for ambulatory practices
Pros
Budget-friendly and simple EHR with all the bells and whistles. Real-time, cloud access allows our mobile clinicians to provide care without overloading the system.
Cons
Takes time to get in touch with support.
Ease of use
8
Value for money
7
Customer Support
9
Functionality
9
Renee S. Sanders
Sanders Dispensary & Emergency Clinic, WI, Head Count: 10-15 employees
Feb 28, 2023
This product is great and fits within my budget.
This product is great and fits within my budget.
Pros
The system is easy to use and the help section is excellent. It provides an all-in-one solution for managing medical practices, including insurance verification, billing, denials, and posting.
Cons
It would be helpful if customer service was improved. Also, the posting system needs to be more user-friendly for payments, as not all payment information is currently visible.
Ease of use
8
Value for money
9
Customer Support
8
Functionality
8
Aparna
Hospital & Health Care, 1001 - 5000 employees
Feb 15, 2023
Efficient Practice Management EMR
Efficient Practice Management EMR
Pros
As a part of a large healthcare organization, Ive been using this EMR system daily for over two years. One of the standout advantages is its user-friendly interface, which makes navigation a breeze. The presence of a comprehensive help section further adds to its ease of use. Moreover, this EMR serves as a one-stop solution for practice management, including insurance verification, billing, denials, and posting, streamlining our workflows effectively.
Cons
While overall, the experience with this EMR has been positive, there is room for improvement, especially in terms of customer support. Although the customer support is decent, it could be more responsive and helpful. Additionally, the posting functionality needs some refining, as it doesnt cater well to different payers, making it challenging to manage all the postings efficiently.
Ease of use
8
Value for money
9
Customer Support
9
Functionality
9
Aparna
Hospital & Health Care, 1,001-5,000 employees employees
Feb 11, 2023
Great product within budget
Great product within budget
Pros
Ive been using this system for over two years, and it has proven to be better than many other EMR systems in its price range. Its particularly wellsuited for smaller organizations. The interface is clinicianfriendly, and it handles billing accurately and efficiently. Additionally, the userfriendly nature of the system, along with its comprehensive help section, makes it a onestop solution for practice management, insurance verification, billing, denials, and posting.
Cons
While the system is userfriendly, there is room for improvement in customer service. The posting function could be more payerfriendly, and not all payer postings are easily visible.
Ease of use
7
Value for money
8
Customer Support
9
Functionality
8
Aparna
Hospital and Health Care, 500+ employees
Feb 01, 2023
Good, all-purpose EHR for small practices
Good, all-purpose EHR for small practices
Pros
As a not-particularly-techy physician, I wanted to subscribe to an uncomplicated EHR that didn’t break my bank and offered all the standard patient engagement/documentation features without complicating things. Here, Aprima continues to deliver. To date, I haven’t faced any system lags as has been mentioned in the pros and cons table above - don’t want to have to experience the problem, though. I’d recommend the software to newbie practitioners who just want to get the work done without having to pour over a lot of technical resources just to make sense of the platform (what you have to do with a lot of other EHRs).
Cons
It would help to have updates rolled out in higher frequencies. Also, the software developer should consider changing the dashboard design – been staring at the same image for several months turned years!
Ease of use
9
Value for money
8
Customer Support
8
Functionality
9
Thomas P. Rodes
Almanta Hospitals & Clinics, NJ, Head-Count: 10-15 employees
Jan 31, 2023
Outdated and Unreliable EMR
Outdated and Unreliable EMR
Pros
Having used this EMR system in our health and wellness practice for over two years, the only positive thing I can say about it is that it led me to leave the practice. Unfortunately, thats about the extent of its pros.
Cons
This EMR system falls short in multiple aspects. Firstly, the user interface feels outdated and clunky, reminiscent of the Windows 1993 era, making it a cumbersome experience to navigate. Secondly, the customer support is exceptionally poor, with slow responses and a lack of helpful solutions. Furthermore, we have faced constant service interruptions, leading to lost notes, which is highly frustrating and unprofessional. Lastly, the overall functionality of the system is awful, with excessive clicks and a tedious, antiquated feel that adds unnecessary complexity to daily tasks.
Ease of use
3
Value for money
4
Customer Support
4
Functionality
3
David
Health, Wellness and Fitness, 11-50 employees employees
Dec 17, 2022
Simply Put Skip the Headaches and Pick Something Else
Simply Put Skip the Headaches and Pick Something Else
Pros
The best part of my experience with this system was the day I left the practice and no longer had to use it.
Cons
Unfortunately, there are several downsides to this system. The user interface feels outdated, and the support is consistently poor. Weve experienced frequent service interruptions and have lost notes multiple times. The system has a clunky and antiquated feel, making it cumbersome to use.
Ease of use
3
Value for money
5
Customer Support
4
Functionality
4
David
Health, Wellness and Fitness, 11-50 employees
Dec 01, 2022
Avoid If Possible
Avoid If Possible
Pros
There isn't any aspect of this program that I find easy to use.
Cons
The system is counterintuitive, ranking as the most unwieldy and user-unfriendly program after using various other electronic health records. Attempts to address issues result in a circuitous process, with unfulfilled promises of timely follow-ups. The anticipation for the contract's conclusion is high, with intentions to transition to another EHR.
Ease of use
6
Value for money
6
Customer Support
6
Functionality
6
Cheryl
Hospital & Health Care, 11-50 employees
Less than a year�
Aug 01, 2022
Beware of 5 year commitment
Beware of 5 year commitment
Pros
The presentation was satisfactory, and those conducting the initial training were pleasant to interact with.
Cons
Legal intervention was necessary to terminate the contract, despite lingering issues after nearly a year with the company. They persisted in demanding payment for the remaining duration of the five-year contract.
Ease of use
5
Value for money
5
Customer Support
5
Functionality
6
Bill
Medical Practice, 1-10 employees
Less than a year�
Aug 01, 2022
We’ve scored an all-in-one practice management solution - it’s a tad ambitious, though.
We’ve scored an all-in-one practice management solution - it’s a tad ambitious, though.
Pros
It’s been a few months since we’ve made the subscription, and I can easily say that Aprima has been a good investment. It takes care of our patient records in a very straightforward manner, connects seamlessly with the lab work, offers intelligent diagnoses (which is not a substitute for the observations of an experienced clinician, of course), and is easy on the eyes.
Cons
Perhaps invest the same amount of money in customer support as you’ve done with software design. There have been moments when we’ve reached out to your staff for some simple trouble-shooting concerns which later took an entire day or two to resolve. Also, the application subscription pricing needs some work - maybe cut down on the hidden fees a bit for small (up-and-coming) clinical outfits?
Ease of use
8
Value for money
10
Customer Support
8
Functionality
10
Rachel
Low Country Family Podiatry, 2-9 employees
May 17, 2022
Good Clinic Management Software; Patient Interaction Module Needs Improvement
Good Clinic Management Software; Patient Interaction Module Needs Improvement
Pros
Makes setting patient appointments and creating new records for incomers a breeze. The learning curve is low, and so we’ve been able to put a large number of our field-non-affiliates (non-medical personnel) on it to keep the physicians attached to their patients. My personal favorite is the demographic filtering setting which takes a lot of the - traditional - pain away from sourcing old records.
Cons
As regular interface users, we sorely need some software functionality for taking incoming patient messages - at the moment, we’ve been doing the outreach the old-fashioned way (using our landlines). Also, there needs to be more real-time (chat-module type) support offered on the brand website; the helpline queues are a bit off-putting at times.
Ease of use
10
Value for money
10
Customer Support
8
Functionality
9
Taylor
Innate Medical Care, 10-49 employees
May 10, 2022
Dream come true? Maybe.
Dream come true? Maybe.
Pros
It really does seem to come designed by ‘physicians for physicians’ - as the software branding goes. The application flow, in terms of what process/function should follow another (per the usual workflow common in private medical settings), is quite intuitive, so I don’t really feel that it’s wanting in some major respects. Still, that’s the clinician’s perspective, and since not everyone employed in the field is concerned with direct patient management, I think my appraisal, alone, would be narrow - hardly general.
Cons
The customer service needs work, I feel. They seem to be a little too targeted (micro?) in their support calls; don’t focus on how one small change can change the entire management process. The brand staff needs to be more holistically versed in the software nitties - so we don’t have to proceed with a lot of (frankly nerve-wracking) caution every time a bug comes up and we make a recommended fix!
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
David
Neurology Associates, 10-49 employees
Apr 15, 2022
Aprima EHR: Good Choice If You Enjoy Headaches!
Aprima EHR: Good Choice If You Enjoy Headaches!
Pros
This is a full functionality EHR system with all the bells and whistles. The early Dallas support people were good to work with - there wasn’t much of a language barrier. Now, it seems they’ve outsourced their care outreach to another continent (which has presented some issues in problem resolution).
Cons
The user interface requires work - it’s a far cry from the ‘intuitive design’ branding plastered on the front cover. Further, the billing module makes for a royal pain. I knew we were in trouble during our initial onboarding session 10 years ago, when the trainer kept saying ‘that’s a good idea!’ to every suggestion for improvement. We’ve finally thrown in the towel! Since a lot of our clinical management work was processed on the application, I would be willing to go back if the issues discussed could be resolved - not with a patch but a core fix!
Ease of use
4
Value for money
5
Customer Support
6
Functionality
4
Bob
Seasons - Womens Health, 10-49 employees
Aug 26, 2021
Not a fan
Not a fan
Pros
Learning the scheduling part of the program is straightforward.
Cons
Customer support falls short in aiding with setup tasks, relying on manuals for users to independently input information. Generated reports are inaccurate, and the system encounters frequent accessibility issues, adversely affecting productivity.
Ease of use
6
Value for money
6
Customer Support
7
Functionality
6
Marcia
Hospital & Health Care, 1-10 employees
More than a year
Aug 01, 2021
Avoid Aprima
Avoid Aprima
Pros
Frequent downtimes with no access to the EHR, lacking explanations for the takedowns.
Cons
No timeline is provided for the return of functionality.
Ease of use
6
Value for money
5
Customer Support
5
Functionality
5
Brigid
Medical Practice, 1-10 employees
More than a year
Aug 01, 2021
Efficient - but a bit ‘much’ on occasion
Efficient - but a bit ‘much’ on occasion
Pros
Low software learning curve facilitates quick onboarding/early adoption. The easy-on-the-cognition user interface also makes things easy.
Cons
Doctors’ access comes with a wealth of modules - not all of which are useful. Some are downright distracting; taking up valuable space.
Ease of use
8
Value for money
7
Customer Support
9
Functionality
7
Sara
La Familia Medical, 2-9 employees
Jun 09, 2021
Working Well For Us (So Far)
Working Well For Us (So Far)
Pros
A decent, comprehensive software environment for learning how an end-to-end EHR system works in clinical settings. We’ve got all our interns on it - a prospective batch of new medical admins.
Cons
The only hiccup with Aprima pertains to its server-based limitation: it can’t be used remotely from locations other than our practice. It would be great if the vendor could propose an alternative.
Ease of use
8
Value for money
7
Customer Support
9
Functionality
8
Charles
For Women Only, 2-9 employees
Jun 07, 2021
Service is Satisfactory - We’re Still Using
Service is Satisfactory - We’re Still Using
Pros
Great software with a large bunch of customizable templates. As a medical admin, you can control who has access to what. The patient portal runs smoothly (for the most part).
Cons
New user customizations present an arduous problem; resolving the issue is quite time-consuming.
Ease of use
9
Value for money
7
Customer Support
7
Functionality
9
Jessica
Park Central Family Practice, 10-49 employees
Apr 10, 2021
The Whole 9 Yards - But Takes Time to Get Used To
The Whole 9 Yards - But Takes Time to Get Used To
Pros
Keeps track of all patient info. The charts are well organized with different tabs.
Cons
The wealth of options on hand makes choosing a single very difficult on occasion.
Ease of use
7
Value for money
9
Customer Support
7
Functionality
7
Megan
Health Wellness and Fitness, 10-49 employees
Apr 01, 2021
Poor Experience for Me…Sorry
Poor Experience for Me…Sorry
Pros
For all practical purposes in my clinic, the notes-taking option allows jotting down points in virtually every format needed. Other than that, I didn’t find the interface of much realistic use.
Cons
The customer support is horrible! We weren’t provided any training videos to make hands-on sense of the interface. The support staff is hardly available to pick up the call/respond to written correspondence; though the company people are quite punctual when it comes to picking up the subscription cheque.
Ease of use
4
Value for money
2
Customer Support
2
Functionality
4
Meera
Hospital and Health Care, 2-9 employees
Mar 30, 2021
They Made Promises But Never Delivered
They Made Promises But Never Delivered
Pros
The alarms and prompts integrated into the software really make systematizing your practice workflow easy.
Cons
The system is clunky and slow - resulting in a regrettable loss of valuable time. Please fix this.
Ease of use
6
Value for money
6
Customer Support
6
Functionality
5
Shahriar
HouseCall MD, 2-10 employees employees
Sep 18, 2020
Honestly - the Best Thing to Have Happened to our Practice
Honestly - the Best Thing to Have Happened to our Practice
Pros
As a pro user, I only have good things to say about Aprima. And to the people here complaining about its difficulty of use, here’s a solution: Appoint a contact person in your organization or practice to learn the ins and outs of the interface, and have this individual train others in its working. It’s honestly the best EHR available in the market today; you just have to be willing to understand it that way.
Cons
I don’t have a bad thing to say - but speaking per se, perhaps the designers at Aprima could do a better job of providing customer trainings.
Ease of use
8
Value for money
10
Customer Support
9
Functionality
9
Katie
-, 11-50 employees employees
Sep 03, 2020
Terrible implemenation and customer support
Terrible implemenation and customer support
Pros
Offers flexibility, allowing users to customize many items. The mobile app is convenient for hospital-based staff.
Cons
The implementation process was abysmal, leaving users ill-prepared to go live. Customer support is tardy, with responses taking weeks, often culminating in case closure without resolution.
Ease of use
8
Value for money
10
Customer Support
7
Functionality
9
Leslie
Medical Practice, 51-100 employees
More than a year�
Jan 01, 2020
Declining support and empty promises
Declining support and empty promises
Pros
Abundant features to keep users compliant, and notes can be kept in any preferred format.
Cons
It's excessively slow and intricate to set up and use. Support has declined, rendering users essentially trapped once committed.
Ease of use
7
Value for money
6
Customer Support
7
Functionality
7
Shahriar
Hospital & Health Care, 1-10 employees
More than a year
Aug 01, 2019
Customer Support VM FULL
Customer Support VM FULL
Pros
Beneficial for a house call practice, allowing easy access to patient addresses for map directions.
Cons
Difficulty reaching the main contact number signifies deficient customer service, with the voicemail consistently advising it cannot accept messages.
Ease of use
5
Value for money
4
Customer Support
6
Functionality
5
Eric
Medical Practice, 1-10 employees
More than a year�
Aug 01, 2019
Aprima Review
Aprima Review
Pros
The software is easy-to-use and extremely reliable. I can comment on its user-friendliness because I basically taught myself how to use it - without much external instruction.
Cons
Aprima should come with an online version so that the updates would be easier (for installation).
Ease of use
10
Value for money
8
Customer Support
10
Functionality
10
Melissa
Regenexx LLC, 51-200 employees employees
Jul 16, 2019
Fix Your Customer Service
Fix Your Customer Service
Pros
We use Aprima for a house-call practice. It comes with a bunch of nice features, such as the ability to get a directions map when the patients name/location is clicked onto.
Cons
The company helpline/support number provided is always unreachable! We’ve tried reaching out multiple times but to no avail. The calling interface doesn’t provide any voice recording feature, either; the automated response always states that the ‘memory is full’. This is highly unprofessional.
Ease of use
2
Value for money
4
Customer Support
4
Functionality
4
Eric
Alpine Woods Medical, 2-10 employees employees
Apr 21, 2019
Unresponsive/Unprofessional Staff
Unresponsive/Unprofessional Staff
Pros
The EHR system makes communication with other vendors and departments easy. It integrates well with third-party software, and the faxing facility is a definite plus.
Cons
The entire software is sloppy and leaves much to be desired. The platform lacks some basic key features, like auto-save, and the ability to add error checks and stops. From the swarm of unnecessary tabs and categories (that you cannot even hide) cluttering up what should have been an easily comprehensive documentation process, to the painful slowness and frequency of halting/crashing, to the unusual word processing bugs - this product has dramatically increased our documentation time and added to the labor rather than easing our practice.
Ease of use
4
Value for money
5
Customer Support
6
Functionality
5
Jeremy
Heart of the Rockies Regional Medical Center, 201-500 employees employees
Jan 11, 2019
Customer Support is a Joke
Customer Support is a Joke
Pros
We started with Aprima some three years ago, at first the system seemed very promising. We were sold on the ease of use it offered, with so many features and options for everything compared to the EHR system we were using at the time. Although they do have much more to offer but all goes to waste when we cannot get any help from the company.
Cons
Anything and everything that this software may have to offer is overshadowed by the companys incompetent customer support. In fact, calling them incompetent might be an understatement. It might as well be non-existent. They are completely resigned from showing any concern regarding the problems. The only way they MIGHT respond to your complaints is if you email their supervisor or managing bodies. They have zero concern for their clients once they have signed the contract.
Ease of use
4
Value for money
6
Customer Support
4
Functionality
6
Paula
Family Medicine Associates, PA, 11-50 employees employees
Jan 11, 2019
Poor response to our outpatient customization needs.
Poor response to our outpatient customization needs.
Pros
Integrates communication and faxing into the EHR. Beyond that, questioning the need for a character minimum for this question.
Cons
Myriad issues, ranging from the inability to auto-save to a surplus of fields cluttering documentation, contribute to more than a doubling of documentation time.
Ease of use
8
Value for money
7
Customer Support
7
Functionality
7
Jeremy
Medical Practice, 101-500 employees
More than a year
Jan 01, 2019
They really need to work on customer support
They really need to work on customer support
Pros
The system offers much ease-of-use. Some features like charting ROS/DS/PE/plans are fairly simple and convenient. Further, it allows you to save patient notes and frequently used drugs at the end of every day/shift.
Cons
Their customer support is a complete nightmare. There are far too many glitches and bugs in every corner of the system. The screen gets stuck and crashes ever so often, the entire unsaved progress disappears requiring you to restart the program and repeat the process all over. There are too many tabs and fields and pointless charting. More than one user cannot be in the notes at a time which is very inconvenient.
Ease of use
2
Value for money
3
Customer Support
4
Functionality
2
Anonymous
-, 11-50 employees employees
Dec 15, 2018
Customer rep. was very knowledgeable about her product.
Customer rep. was very knowledgeable about her product.
Pros
Can bill UBO8 and HCFA, provides on-site and web training, and features reasonable fees for a small program.
Cons
The 60-day roll-out timeframe was impracticable for a small program.
Ease of use
10
Value for money
8
Customer Support
9
Functionality
10
Brenda
Medical Practice, 11-50 employees
May 01, 2018
Not a cookie cutter product, Aprima grows with you as your needs grow.
Not a cookie cutter product, Aprima grows with you as your needs grow.
Pros
An integrated EHR and Billing solution customizable to clinic workflows, providing tools to address patient needs comprehensively.
Cons
Design features are easy to apply, but changes necessitate a knowledgeable person. Support from Aprima is essential for users lacking database knowledge.
Ease of use
10
Value for money
8
Customer Support
8
Functionality
10
Frederick
Medical Practice, 11-50 employees
More than a year�
Jan 01, 2018
Speed of use to facilitate use
Speed of use to facilitate use
Pros
Templates are easy to use and can be repopulated with changes. All codes are up-to-date, and fees are customizable. User-friendly.
Cons
It's challenging to customize for specific information or graphing, demanding excessive user input. Software glitches take weeks to months to evaluate and rectify, making it more arduous than other programs to import data.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Robert
Medical Practice, 1-10 employees
More than a year
Dec 01, 2017
Land of misfit EMR
Land of misfit EMR
Pros
The EMR turns on securely and offers good customization. Positive aspects are hard to specify, merely looking to fill space.
Cons
Awful customer service, a sluggish and non-user-friendly system, a lack of interoperability, and issues with printing hospital-friendly documents.
Ease of use
4
Value for money
4
Customer Support
4
Functionality
6
Allen
Hospital & Health Care, 1-10 employees
More than a year
Dec 01, 2017
TOP OF THE LINE
TOP OF THE LINE
Pros
A detailed exploration of the system reveals its capabilities, suggesting that anyone rating it less than 5 stars might not comprehend its full potential. Emphasizes the importance of thorough training, particularly in List Editor.
Cons
N/A
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Katie
Medical Practice, 1-10 employees
More than a year
Nov 01, 2017
good experience
good experience
Pros
Highly complete for family medicine, seamlessly integrating billing with diagnoses, faxing, electronic prescriptions, and lab orders.
Cons
After four years, some figures and symbols remain unclear, indicating a need for improved instruction on system functions.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
lucio
Medical Practice, 51-100 employees
More than a year
Oct 01, 2017
has improved.
has improved.
Pros
Over three years of use, Aprima has significantly improved. A very complete software, easy to use with sections that allow opening multiple windows simultaneously.
Cons
The diagnosis section is commendable, enabling the addition of ICD-10 codes, but the algorithm for searching new diagnoses is insufficient and necessitates improvement in speed and synonym recognition.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Perla
Medical Practice, 51-100 employees
More than a year
Oct 01, 2017
very bad experience. Would not recommend to anyone at all.
very bad experience. Would not recommend to anyone at all.
Pros
Absolutely nothing positive to say about this product.
Cons
Poor customer support, inadequate training, and limited CEO involvement raise significant concerns.
Ease of use
5
Value for money
6
Customer Support
6
Functionality
6
MEERA
Hospital & Health Care, 1-10 employees
Less than a year�
Sep 01, 2017
Practice Manager who uses Aprima every day and handles billing and EDI issues.
Practice Manager who uses Aprima every day and handles billing and EDI issues.
Pros
The combined EHR/PMS entity is a positive attribute. Customer service reps are friendly and responsive. The system appears reliable with minimal glitches.
Cons
The initial learning curve is prolonged, and training materials lack practicality. Customer service reps require broader training, and many functions necessitate manual activation.
Ease of use
9
Value for money
9
Customer Support
9
Functionality
10
Roger
Medical Practice, 1-10 employees
Less than 6 months
Sep 01, 2017
Leaving Aprima
Leaving Aprima
Pros
Aprima does what it promises, serving as a secure server-based system. Conferences are highly regarded.
Cons
The server-based system poses security risks during upgrades, and going through a vendor complicates issue resolution. System slowness is attributed to both hosting and software issues.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Charles
Medical Practice, 1-10 employees
More than a year
Sep 01, 2017
It has its benefits and drawbacks.
It has its benefits and drawbacks.
Pros
User-friendly with great features. Improved speed between sections would enhance its appeal.
Cons
The system operates excessively slowly, affected by both hosting and software issues that require attention.
Ease of use
8
Value for money
9
Customer Support
9
Functionality
8
RACHAEL
Medical Practice, 1-10 employees
More than a year
Aug 01, 2017
Worst Nightmare
Worst Nightmare
Pros
N/A
Cons
Service is subpar, charting is click-heavy, templating abilities are lacking, and software glitches during charting persist. Redundancy wastes time, and promises made by the provider are often unfulfilled.
Ease of use
4
Value for money
5
Customer Support
5
Functionality
4
David
Medical Practice, 11-50 employees
More than a year�
Aug 01, 2017
6 plus years experience
6 plus years experience
Pros
Limited customization to the practice, and customer support responses take a few days.
Cons
The system is consistently slow, lacks user-friendliness, and requires frequent reediting with each update. Changing systems involves too many files and hassles. Choosing this program for a practice is not recommended.
Ease of use
7
Value for money
8
Customer Support
8
Functionality
9
Richard
Medical Practice, 1-10 employees
More than a year
Jul 01, 2017
It has been very costly and inefficient.
It has been very costly and inefficient.
Pros
The system's user-friendliness and substantial potential are noteworthy. While the schedule is easy to navigate, there's room for improvement.
Cons
Additional templates are needed, and charging for add-ons that should be part of the system is unjustifiable. There are instances of sluggish performance.
Ease of use
7
Value for money
9
Customer Support
9
Functionality
9
Charnelle
Medical Practice, 11-50 employees
More than a year
Jul 01, 2017
Some features not well organized. Mediocre support, though that is probably a function of the host company. Easier than most.
Some features not well organized. Mediocre support, though that is probably a function of the host company. Easier than most.
Pros
Learning and using it are reasonably straightforward, especially in comparison to other systems. It manages to address common challenges in EHRs better, being more organized and intuitive.
Cons
Poor organization in specific areas leads to notable delays, such as non-alphabetical lists for "point and click." Navigating the drug list is challenging due to a somewhat alphabetical order with scattered random entries. Some appear organized by commonality, while others seem random.
Ease of use
9
Value for money
10
Customer Support
9
Functionality
10
jim
Medical Practice, 1-10 employees
More than a year
May 01, 2017
excellent replacement for allscripts
excellent replacement for allscripts
Pros
It outperforms the previously used Allscripts, maintaining a familiar look but with enhanced functionality.
Cons
N/A
Ease of use
8
Value for money
10
Customer Support
7
Functionality
9
major
Medical Practice, 1-10 employees
More than a year�
Feb 01, 2017
Most complete out of the box product on the market.
Most complete out of the box product on the market.
Pros
Aprima offers efficiency, accuracy, and integration into specialty clinics. Responsive customer support provides timely solutions. It enhances provider efficiency and facilitates follow-up patient appointments. Activating PQRS and MACRA modules is easy, supporting integration into the workflow. Billing tools are mostly integrated, and the EMR can be customized to any workflow.
Cons
Establishing templates for the physical exam and patient portal entails a learning curve, but once set up, minimal adjustments are required.
Ease of use
10
Value for money
8
Customer Support
9
Functionality
10
Frederick
Medical Practice, 11-50 employees
Less than 6 months�
Jan 01, 2017
Aprima review
Aprima review
Pros
Aprima is very easy to use, providing convenient access to everything needed.
Cons
N/A
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Perla
Medical Practice,, 51-100 employees
Less than 6 months�
Oct 01, 2016
Filters
DAS/CGM Aprima is a terrible EHR Combination
DAS/CGM Aprima is a terrible EHR Combination
Pros
The initial cost and setup convenience dwindled over time as DAS increasingly adopted a nickel-and-diming approach.
Cons
Virtually everything else is problematic. The servers and software exhibit sluggishness, and the interface doesn't synchronize well with certain computer displays, resolutions, and aspect ratios. The spell-check is abysmal, erroneously flagging correctly spelled words like "colonoscopy" or "neuropathy." Additionally, Aprima is exclusive to Windows devices.
Ease of use
5
Value for money
6
Customer Support
6
Functionality
5
Lane
Hospital & Health Care, 1-10 employees
More than a year
Sep 01, 2023
Aprima delivers the goods for ambulatory practices
Aprima delivers the goods for ambulatory practices
Pros
Budget-friendly and simple EHR with all the bells and whistles. Real-time, cloud access allows our mobile clinicians to provide care without overloading the system.
Cons
Takes time to get in touch with support.
Ease of use
8
Value for money
7
Customer Support
9
Functionality
9
Renee S. Sanders
Sanders Dispensary & Emergency Clinic, WI, Head Count: 10-15 employees
Feb 28, 2023
This product is great and fits within my budget.
This product is great and fits within my budget.
Pros
The system is easy to use and the help section is excellent. It provides an all-in-one solution for managing medical practices, including insurance verification, billing, denials, and posting.
Cons
It would be helpful if customer service was improved. Also, the posting system needs to be more user-friendly for payments, as not all payment information is currently visible.
Ease of use
8
Value for money
9
Customer Support
8
Functionality
8
Aparna
Hospital & Health Care, 1001 - 5000 employees
Feb 15, 2023
Efficient Practice Management EMR
Efficient Practice Management EMR
Pros
As a part of a large healthcare organization, Ive been using this EMR system daily for over two years. One of the standout advantages is its user-friendly interface, which makes navigation a breeze. The presence of a comprehensive help section further adds to its ease of use. Moreover, this EMR serves as a one-stop solution for practice management, including insurance verification, billing, denials, and posting, streamlining our workflows effectively.
Cons
While overall, the experience with this EMR has been positive, there is room for improvement, especially in terms of customer support. Although the customer support is decent, it could be more responsive and helpful. Additionally, the posting functionality needs some refining, as it doesnt cater well to different payers, making it challenging to manage all the postings efficiently.
Ease of use
8
Value for money
9
Customer Support
9
Functionality
9
Aparna
Hospital & Health Care, 1,001-5,000 employees employees
Feb 11, 2023
Great product within budget
Great product within budget
Pros
Ive been using this system for over two years, and it has proven to be better than many other EMR systems in its price range. Its particularly wellsuited for smaller organizations. The interface is clinicianfriendly, and it handles billing accurately and efficiently. Additionally, the userfriendly nature of the system, along with its comprehensive help section, makes it a onestop solution for practice management, insurance verification, billing, denials, and posting.
Cons
While the system is userfriendly, there is room for improvement in customer service. The posting function could be more payerfriendly, and not all payer postings are easily visible.
Ease of use
7
Value for money
8
Customer Support
9
Functionality
8
Aparna
Hospital and Health Care, 500+ employees
Feb 01, 2023
Good, all-purpose EHR for small practices
Good, all-purpose EHR for small practices
Pros
As a not-particularly-techy physician, I wanted to subscribe to an uncomplicated EHR that didn’t break my bank and offered all the standard patient engagement/documentation features without complicating things. Here, Aprima continues to deliver. To date, I haven’t faced any system lags as has been mentioned in the pros and cons table above - don’t want to have to experience the problem, though. I’d recommend the software to newbie practitioners who just want to get the work done without having to pour over a lot of technical resources just to make sense of the platform (what you have to do with a lot of other EHRs).
Cons
It would help to have updates rolled out in higher frequencies. Also, the software developer should consider changing the dashboard design – been staring at the same image for several months turned years!
Ease of use
9
Value for money
8
Customer Support
8
Functionality
9
Thomas P. Rodes
Almanta Hospitals & Clinics, NJ, Head-Count: 10-15 employees
Jan 31, 2023
Outdated and Unreliable EMR
Outdated and Unreliable EMR
Pros
Having used this EMR system in our health and wellness practice for over two years, the only positive thing I can say about it is that it led me to leave the practice. Unfortunately, thats about the extent of its pros.
Cons
This EMR system falls short in multiple aspects. Firstly, the user interface feels outdated and clunky, reminiscent of the Windows 1993 era, making it a cumbersome experience to navigate. Secondly, the customer support is exceptionally poor, with slow responses and a lack of helpful solutions. Furthermore, we have faced constant service interruptions, leading to lost notes, which is highly frustrating and unprofessional. Lastly, the overall functionality of the system is awful, with excessive clicks and a tedious, antiquated feel that adds unnecessary complexity to daily tasks.
Ease of use
3
Value for money
4
Customer Support
4
Functionality
3
David
Health, Wellness and Fitness, 11-50 employees employees
Dec 17, 2022
Simply Put Skip the Headaches and Pick Something Else
Simply Put Skip the Headaches and Pick Something Else
Pros
The best part of my experience with this system was the day I left the practice and no longer had to use it.
Cons
Unfortunately, there are several downsides to this system. The user interface feels outdated, and the support is consistently poor. Weve experienced frequent service interruptions and have lost notes multiple times. The system has a clunky and antiquated feel, making it cumbersome to use.
Ease of use
3
Value for money
5
Customer Support
4
Functionality
4
David
Health, Wellness and Fitness, 11-50 employees
Dec 01, 2022
Avoid If Possible
Avoid If Possible
Pros
There isn't any aspect of this program that I find easy to use.
Cons
The system is counterintuitive, ranking as the most unwieldy and user-unfriendly program after using various other electronic health records. Attempts to address issues result in a circuitous process, with unfulfilled promises of timely follow-ups. The anticipation for the contract's conclusion is high, with intentions to transition to another EHR.
Ease of use
6
Value for money
6
Customer Support
6
Functionality
6
Cheryl
Hospital & Health Care, 11-50 employees
Less than a year�
Aug 01, 2022
Beware of 5 year commitment
Beware of 5 year commitment
Pros
The presentation was satisfactory, and those conducting the initial training were pleasant to interact with.
Cons
Legal intervention was necessary to terminate the contract, despite lingering issues after nearly a year with the company. They persisted in demanding payment for the remaining duration of the five-year contract.
Ease of use
5
Value for money
5
Customer Support
5
Functionality
6
Bill
Medical Practice, 1-10 employees
Less than a year�
Aug 01, 2022
We’ve scored an all-in-one practice management solution - it’s a tad ambitious, though.
We’ve scored an all-in-one practice management solution - it’s a tad ambitious, though.
Pros
It’s been a few months since we’ve made the subscription, and I can easily say that Aprima has been a good investment. It takes care of our patient records in a very straightforward manner, connects seamlessly with the lab work, offers intelligent diagnoses (which is not a substitute for the observations of an experienced clinician, of course), and is easy on the eyes.
Cons
Perhaps invest the same amount of money in customer support as you’ve done with software design. There have been moments when we’ve reached out to your staff for some simple trouble-shooting concerns which later took an entire day or two to resolve. Also, the application subscription pricing needs some work - maybe cut down on the hidden fees a bit for small (up-and-coming) clinical outfits?
Ease of use
8
Value for money
10
Customer Support
8
Functionality
10
Rachel
Low Country Family Podiatry, 2-9 employees
May 17, 2022
Good Clinic Management Software; Patient Interaction Module Needs Improvement
Good Clinic Management Software; Patient Interaction Module Needs Improvement
Pros
Makes setting patient appointments and creating new records for incomers a breeze. The learning curve is low, and so we’ve been able to put a large number of our field-non-affiliates (non-medical personnel) on it to keep the physicians attached to their patients. My personal favorite is the demographic filtering setting which takes a lot of the - traditional - pain away from sourcing old records.
Cons
As regular interface users, we sorely need some software functionality for taking incoming patient messages - at the moment, we’ve been doing the outreach the old-fashioned way (using our landlines). Also, there needs to be more real-time (chat-module type) support offered on the brand website; the helpline queues are a bit off-putting at times.
Ease of use
10
Value for money
10
Customer Support
8
Functionality
9
Taylor
Innate Medical Care, 10-49 employees
May 10, 2022
Dream come true? Maybe.
Dream come true? Maybe.
Pros
It really does seem to come designed by ‘physicians for physicians’ - as the software branding goes. The application flow, in terms of what process/function should follow another (per the usual workflow common in private medical settings), is quite intuitive, so I don’t really feel that it’s wanting in some major respects. Still, that’s the clinician’s perspective, and since not everyone employed in the field is concerned with direct patient management, I think my appraisal, alone, would be narrow - hardly general.
Cons
The customer service needs work, I feel. They seem to be a little too targeted (micro?) in their support calls; don’t focus on how one small change can change the entire management process. The brand staff needs to be more holistically versed in the software nitties - so we don’t have to proceed with a lot of (frankly nerve-wracking) caution every time a bug comes up and we make a recommended fix!
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
David
Neurology Associates, 10-49 employees
Apr 15, 2022
Aprima EHR: Good Choice If You Enjoy Headaches!
Aprima EHR: Good Choice If You Enjoy Headaches!
Pros
This is a full functionality EHR system with all the bells and whistles. The early Dallas support people were good to work with - there wasn’t much of a language barrier. Now, it seems they’ve outsourced their care outreach to another continent (which has presented some issues in problem resolution).
Cons
The user interface requires work - it’s a far cry from the ‘intuitive design’ branding plastered on the front cover. Further, the billing module makes for a royal pain. I knew we were in trouble during our initial onboarding session 10 years ago, when the trainer kept saying ‘that’s a good idea!’ to every suggestion for improvement. We’ve finally thrown in the towel! Since a lot of our clinical management work was processed on the application, I would be willing to go back if the issues discussed could be resolved - not with a patch but a core fix!
Ease of use
4
Value for money
5
Customer Support
6
Functionality
4
Bob
Seasons - Womens Health, 10-49 employees
Aug 26, 2021
Not a fan
Not a fan
Pros
Learning the scheduling part of the program is straightforward.
Cons
Customer support falls short in aiding with setup tasks, relying on manuals for users to independently input information. Generated reports are inaccurate, and the system encounters frequent accessibility issues, adversely affecting productivity.
Ease of use
6
Value for money
6
Customer Support
7
Functionality
6
Marcia
Hospital & Health Care, 1-10 employees
More than a year
Aug 01, 2021
Avoid Aprima
Avoid Aprima
Pros
Frequent downtimes with no access to the EHR, lacking explanations for the takedowns.
Cons
No timeline is provided for the return of functionality.
Ease of use
6
Value for money
5
Customer Support
5
Functionality
5
Brigid
Medical Practice, 1-10 employees
More than a year
Aug 01, 2021
Efficient - but a bit ‘much’ on occasion
Efficient - but a bit ‘much’ on occasion
Pros
Low software learning curve facilitates quick onboarding/early adoption. The easy-on-the-cognition user interface also makes things easy.
Cons
Doctors’ access comes with a wealth of modules - not all of which are useful. Some are downright distracting; taking up valuable space.
Ease of use
8
Value for money
7
Customer Support
9
Functionality
7
Sara
La Familia Medical, 2-9 employees
Jun 09, 2021
Working Well For Us (So Far)
Working Well For Us (So Far)
Pros
A decent, comprehensive software environment for learning how an end-to-end EHR system works in clinical settings. We’ve got all our interns on it - a prospective batch of new medical admins.
Cons
The only hiccup with Aprima pertains to its server-based limitation: it can’t be used remotely from locations other than our practice. It would be great if the vendor could propose an alternative.
Ease of use
8
Value for money
7
Customer Support
9
Functionality
8
Charles
For Women Only, 2-9 employees
Jun 07, 2021
Service is Satisfactory - We’re Still Using
Service is Satisfactory - We’re Still Using
Pros
Great software with a large bunch of customizable templates. As a medical admin, you can control who has access to what. The patient portal runs smoothly (for the most part).
Cons
New user customizations present an arduous problem; resolving the issue is quite time-consuming.
Ease of use
9
Value for money
7
Customer Support
7
Functionality
9
Jessica
Park Central Family Practice, 10-49 employees
Apr 10, 2021
The Whole 9 Yards - But Takes Time to Get Used To
The Whole 9 Yards - But Takes Time to Get Used To
Pros
Keeps track of all patient info. The charts are well organized with different tabs.
Cons
The wealth of options on hand makes choosing a single very difficult on occasion.
Ease of use
7
Value for money
9
Customer Support
7
Functionality
7
Megan
Health Wellness and Fitness, 10-49 employees
Apr 01, 2021
Poor Experience for Me…Sorry
Poor Experience for Me…Sorry
Pros
For all practical purposes in my clinic, the notes-taking option allows jotting down points in virtually every format needed. Other than that, I didn’t find the interface of much realistic use.
Cons
The customer support is horrible! We weren’t provided any training videos to make hands-on sense of the interface. The support staff is hardly available to pick up the call/respond to written correspondence; though the company people are quite punctual when it comes to picking up the subscription cheque.
Ease of use
4
Value for money
2
Customer Support
2
Functionality
4
Meera
Hospital and Health Care, 2-9 employees
Mar 30, 2021
They Made Promises But Never Delivered
They Made Promises But Never Delivered
Pros
The alarms and prompts integrated into the software really make systematizing your practice workflow easy.
Cons
The system is clunky and slow - resulting in a regrettable loss of valuable time. Please fix this.
Ease of use
6
Value for money
6
Customer Support
6
Functionality
5
Shahriar
HouseCall MD, 2-10 employees employees
Sep 18, 2020
Honestly - the Best Thing to Have Happened to our Practice
Honestly - the Best Thing to Have Happened to our Practice
Pros
As a pro user, I only have good things to say about Aprima. And to the people here complaining about its difficulty of use, here’s a solution: Appoint a contact person in your organization or practice to learn the ins and outs of the interface, and have this individual train others in its working. It’s honestly the best EHR available in the market today; you just have to be willing to understand it that way.
Cons
I don’t have a bad thing to say - but speaking per se, perhaps the designers at Aprima could do a better job of providing customer trainings.
Ease of use
8
Value for money
10
Customer Support
9
Functionality
9
Katie
-, 11-50 employees employees
Sep 03, 2020
Terrible implemenation and customer support
Terrible implemenation and customer support
Pros
Offers flexibility, allowing users to customize many items. The mobile app is convenient for hospital-based staff.
Cons
The implementation process was abysmal, leaving users ill-prepared to go live. Customer support is tardy, with responses taking weeks, often culminating in case closure without resolution.
Ease of use
8
Value for money
10
Customer Support
7
Functionality
9
Leslie
Medical Practice, 51-100 employees
More than a year�
Jan 01, 2020
Declining support and empty promises
Declining support and empty promises
Pros
Abundant features to keep users compliant, and notes can be kept in any preferred format.
Cons
It's excessively slow and intricate to set up and use. Support has declined, rendering users essentially trapped once committed.
Ease of use
7
Value for money
6
Customer Support
7
Functionality
7
Shahriar
Hospital & Health Care, 1-10 employees
More than a year
Aug 01, 2019
Customer Support VM FULL
Customer Support VM FULL
Pros
Beneficial for a house call practice, allowing easy access to patient addresses for map directions.
Cons
Difficulty reaching the main contact number signifies deficient customer service, with the voicemail consistently advising it cannot accept messages.
Ease of use
5
Value for money
4
Customer Support
6
Functionality
5
Eric
Medical Practice, 1-10 employees
More than a year�
Aug 01, 2019
Aprima Review
Aprima Review
Pros
The software is easy-to-use and extremely reliable. I can comment on its user-friendliness because I basically taught myself how to use it - without much external instruction.
Cons
Aprima should come with an online version so that the updates would be easier (for installation).
Ease of use
10
Value for money
8
Customer Support
10
Functionality
10
Melissa
Regenexx LLC, 51-200 employees employees
Jul 16, 2019
Fix Your Customer Service
Fix Your Customer Service
Pros
We use Aprima for a house-call practice. It comes with a bunch of nice features, such as the ability to get a directions map when the patients name/location is clicked onto.
Cons
The company helpline/support number provided is always unreachable! We’ve tried reaching out multiple times but to no avail. The calling interface doesn’t provide any voice recording feature, either; the automated response always states that the ‘memory is full’. This is highly unprofessional.
Ease of use
2
Value for money
4
Customer Support
4
Functionality
4
Eric
Alpine Woods Medical, 2-10 employees employees
Apr 21, 2019
Unresponsive/Unprofessional Staff
Unresponsive/Unprofessional Staff
Pros
The EHR system makes communication with other vendors and departments easy. It integrates well with third-party software, and the faxing facility is a definite plus.
Cons
The entire software is sloppy and leaves much to be desired. The platform lacks some basic key features, like auto-save, and the ability to add error checks and stops. From the swarm of unnecessary tabs and categories (that you cannot even hide) cluttering up what should have been an easily comprehensive documentation process, to the painful slowness and frequency of halting/crashing, to the unusual word processing bugs - this product has dramatically increased our documentation time and added to the labor rather than easing our practice.
Ease of use
4
Value for money
5
Customer Support
6
Functionality
5
Jeremy
Heart of the Rockies Regional Medical Center, 201-500 employees employees
Jan 11, 2019
Customer Support is a Joke
Customer Support is a Joke
Pros
We started with Aprima some three years ago, at first the system seemed very promising. We were sold on the ease of use it offered, with so many features and options for everything compared to the EHR system we were using at the time. Although they do have much more to offer but all goes to waste when we cannot get any help from the company.
Cons
Anything and everything that this software may have to offer is overshadowed by the companys incompetent customer support. In fact, calling them incompetent might be an understatement. It might as well be non-existent. They are completely resigned from showing any concern regarding the problems. The only way they MIGHT respond to your complaints is if you email their supervisor or managing bodies. They have zero concern for their clients once they have signed the contract.
Ease of use
4
Value for money
6
Customer Support
4
Functionality
6
Paula
Family Medicine Associates, PA, 11-50 employees employees
Jan 11, 2019
Poor response to our outpatient customization needs.
Poor response to our outpatient customization needs.
Pros
Integrates communication and faxing into the EHR. Beyond that, questioning the need for a character minimum for this question.
Cons
Myriad issues, ranging from the inability to auto-save to a surplus of fields cluttering documentation, contribute to more than a doubling of documentation time.
Ease of use
8
Value for money
7
Customer Support
7
Functionality
7
Jeremy
Medical Practice, 101-500 employees
More than a year
Jan 01, 2019
They really need to work on customer support
They really need to work on customer support
Pros
The system offers much ease-of-use. Some features like charting ROS/DS/PE/plans are fairly simple and convenient. Further, it allows you to save patient notes and frequently used drugs at the end of every day/shift.
Cons
Their customer support is a complete nightmare. There are far too many glitches and bugs in every corner of the system. The screen gets stuck and crashes ever so often, the entire unsaved progress disappears requiring you to restart the program and repeat the process all over. There are too many tabs and fields and pointless charting. More than one user cannot be in the notes at a time which is very inconvenient.
Ease of use
2
Value for money
3
Customer Support
4
Functionality
2
Anonymous
-, 11-50 employees employees
Dec 15, 2018
Customer rep. was very knowledgeable about her product.
Customer rep. was very knowledgeable about her product.
Pros
Can bill UBO8 and HCFA, provides on-site and web training, and features reasonable fees for a small program.
Cons
The 60-day roll-out timeframe was impracticable for a small program.
Ease of use
10
Value for money
8
Customer Support
9
Functionality
10
Brenda
Medical Practice, 11-50 employees
May 01, 2018
Not a cookie cutter product, Aprima grows with you as your needs grow.
Not a cookie cutter product, Aprima grows with you as your needs grow.
Pros
An integrated EHR and Billing solution customizable to clinic workflows, providing tools to address patient needs comprehensively.
Cons
Design features are easy to apply, but changes necessitate a knowledgeable person. Support from Aprima is essential for users lacking database knowledge.
Ease of use
10
Value for money
8
Customer Support
8
Functionality
10
Frederick
Medical Practice, 11-50 employees
More than a year�
Jan 01, 2018
Speed of use to facilitate use
Speed of use to facilitate use
Pros
Templates are easy to use and can be repopulated with changes. All codes are up-to-date, and fees are customizable. User-friendly.
Cons
It's challenging to customize for specific information or graphing, demanding excessive user input. Software glitches take weeks to months to evaluate and rectify, making it more arduous than other programs to import data.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Robert
Medical Practice, 1-10 employees
More than a year
Dec 01, 2017
Land of misfit EMR
Land of misfit EMR
Pros
The EMR turns on securely and offers good customization. Positive aspects are hard to specify, merely looking to fill space.
Cons
Awful customer service, a sluggish and non-user-friendly system, a lack of interoperability, and issues with printing hospital-friendly documents.
Ease of use
4
Value for money
4
Customer Support
4
Functionality
6
Allen
Hospital & Health Care, 1-10 employees
More than a year
Dec 01, 2017
TOP OF THE LINE
TOP OF THE LINE
Pros
A detailed exploration of the system reveals its capabilities, suggesting that anyone rating it less than 5 stars might not comprehend its full potential. Emphasizes the importance of thorough training, particularly in List Editor.
Cons
N/A
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Katie
Medical Practice, 1-10 employees
More than a year
Nov 01, 2017
good experience
good experience
Pros
Highly complete for family medicine, seamlessly integrating billing with diagnoses, faxing, electronic prescriptions, and lab orders.
Cons
After four years, some figures and symbols remain unclear, indicating a need for improved instruction on system functions.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
lucio
Medical Practice, 51-100 employees
More than a year
Oct 01, 2017
has improved.
has improved.
Pros
Over three years of use, Aprima has significantly improved. A very complete software, easy to use with sections that allow opening multiple windows simultaneously.
Cons
The diagnosis section is commendable, enabling the addition of ICD-10 codes, but the algorithm for searching new diagnoses is insufficient and necessitates improvement in speed and synonym recognition.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Perla
Medical Practice, 51-100 employees
More than a year
Oct 01, 2017
very bad experience. Would not recommend to anyone at all.
very bad experience. Would not recommend to anyone at all.
Pros
Absolutely nothing positive to say about this product.
Cons
Poor customer support, inadequate training, and limited CEO involvement raise significant concerns.
Ease of use
5
Value for money
6
Customer Support
6
Functionality
6
MEERA
Hospital & Health Care, 1-10 employees
Less than a year�
Sep 01, 2017
Practice Manager who uses Aprima every day and handles billing and EDI issues.
Practice Manager who uses Aprima every day and handles billing and EDI issues.
Pros
The combined EHR/PMS entity is a positive attribute. Customer service reps are friendly and responsive. The system appears reliable with minimal glitches.
Cons
The initial learning curve is prolonged, and training materials lack practicality. Customer service reps require broader training, and many functions necessitate manual activation.
Ease of use
9
Value for money
9
Customer Support
9
Functionality
10
Roger
Medical Practice, 1-10 employees
Less than 6 months
Sep 01, 2017
Leaving Aprima
Leaving Aprima
Pros
Aprima does what it promises, serving as a secure server-based system. Conferences are highly regarded.
Cons
The server-based system poses security risks during upgrades, and going through a vendor complicates issue resolution. System slowness is attributed to both hosting and software issues.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Charles
Medical Practice, 1-10 employees
More than a year
Sep 01, 2017
It has its benefits and drawbacks.
It has its benefits and drawbacks.
Pros
User-friendly with great features. Improved speed between sections would enhance its appeal.
Cons
The system operates excessively slowly, affected by both hosting and software issues that require attention.
Ease of use
8
Value for money
9
Customer Support
9
Functionality
8
RACHAEL
Medical Practice, 1-10 employees
More than a year
Aug 01, 2017
Worst Nightmare
Worst Nightmare
Pros
N/A
Cons
Service is subpar, charting is click-heavy, templating abilities are lacking, and software glitches during charting persist. Redundancy wastes time, and promises made by the provider are often unfulfilled.
Ease of use
4
Value for money
5
Customer Support
5
Functionality
4
David
Medical Practice, 11-50 employees
More than a year�
Aug 01, 2017
6 plus years experience
6 plus years experience
Pros
Limited customization to the practice, and customer support responses take a few days.
Cons
The system is consistently slow, lacks user-friendliness, and requires frequent reediting with each update. Changing systems involves too many files and hassles. Choosing this program for a practice is not recommended.
Ease of use
7
Value for money
8
Customer Support
8
Functionality
9
Richard
Medical Practice, 1-10 employees
More than a year
Jul 01, 2017
It has been very costly and inefficient.
It has been very costly and inefficient.
Pros
The system's user-friendliness and substantial potential are noteworthy. While the schedule is easy to navigate, there's room for improvement.
Cons
Additional templates are needed, and charging for add-ons that should be part of the system is unjustifiable. There are instances of sluggish performance.
Ease of use
7
Value for money
9
Customer Support
9
Functionality
9
Charnelle
Medical Practice, 11-50 employees
More than a year
Jul 01, 2017
Some features not well organized. Mediocre support, though that is probably a function of the host company. Easier than most.
Some features not well organized. Mediocre support, though that is probably a function of the host company. Easier than most.
Pros
Learning and using it are reasonably straightforward, especially in comparison to other systems. It manages to address common challenges in EHRs better, being more organized and intuitive.
Cons
Poor organization in specific areas leads to notable delays, such as non-alphabetical lists for "point and click." Navigating the drug list is challenging due to a somewhat alphabetical order with scattered random entries. Some appear organized by commonality, while others seem random.
Ease of use
9
Value for money
10
Customer Support
9
Functionality
10
jim
Medical Practice, 1-10 employees
More than a year
May 01, 2017
excellent replacement for allscripts
excellent replacement for allscripts
Pros
It outperforms the previously used Allscripts, maintaining a familiar look but with enhanced functionality.
Cons
N/A
Ease of use
8
Value for money
10
Customer Support
7
Functionality
9
major
Medical Practice, 1-10 employees
More than a year�
Feb 01, 2017
Most complete out of the box product on the market.
Most complete out of the box product on the market.
Pros
Aprima offers efficiency, accuracy, and integration into specialty clinics. Responsive customer support provides timely solutions. It enhances provider efficiency and facilitates follow-up patient appointments. Activating PQRS and MACRA modules is easy, supporting integration into the workflow. Billing tools are mostly integrated, and the EMR can be customized to any workflow.
Cons
Establishing templates for the physical exam and patient portal entails a learning curve, but once set up, minimal adjustments are required.
Ease of use
10
Value for money
8
Customer Support
9
Functionality
10
Frederick
Medical Practice, 11-50 employees
Less than 6 months�
Jan 01, 2017
Aprima review
Aprima review
Pros
Aprima is very easy to use, providing convenient access to everything needed.
Cons
N/A
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Perla
Medical Practice,, 51-100 employees
Less than 6 months�
Oct 01, 2016