CGM Aprima Reviews

Pros

The program seemed like the most cost-effective option with a sense of reliability, which is what attracted me. They promised to consolidate data from the previous EMS, and although there were some issues, the conversion process wasn't too difficult. However, the experience since then has been disappointing. The initial conversion went smoothly, but things have not gone as well afterward.

Cons

So many issues plague this program that I won't delve into all of them here, but the customer service is poor poor poor. You wait 40 minutes for one person only to be told to wait another 40 minutes for someone else. When you mention the total wait time of 80 minutes, they simply hang up on you. This is not an exaggeration. Beware of their customer service, it is the main complaint. Secondly, the billing software is terrible. It lacks functionality and does not perform well. I would switch if the process wasn't so painful at the moment. You're stuck enduring it until the pain of switching becomes bearable, even though the program is dysfunctional. They offer YouTube tutorials, but they are outdated, making it impossible to set up your system based on them. You're left with the online help, which has been entirely unhelpful. The program claims to do things, but setting them up is impossible without assistance, and the YouTube videos they provide are utterly useless. This has been the biggest mistake in my 30+ years of practice. I want to clarify that I'm not technologically illiterate. I appreciate technology and am comfortable using it. Despite this, I struggle with this program and feel overwhelmed. I had hoped it would be my final software before retirement in the next decade, but that's not the case. We'll have to transition to another medical service technology. If you're reading this, heed my advice and steer clear of this program!

Pros

The customer service is quick and effective. It is US-based and handles software and billing problems pretty nicely.

Cons

The program requires too many clicks to navigate to the desired areas. A recent update introduced even more clicks, although the new layout is pleasant.

Pros

I look forward to the day when I won't have to use this utterly terrible piece of software anymore.

Cons

The program is annoying, repetitive, data is scattered and the system frequently slows down and crashes. In short it is a complete disaster.

Pros

The initial cost and ease of setup became less appealing to me over time as DAS started adopting a more nickel-and-diming approach.

Cons

Virtually everything else is problematic. The servers and software exhibit sluggishness, and the interface doesn't synchronize well with certain computer displays, resolutions, and aspect ratios. The spell-check is abysmal, erroneously flagging correctly spelled words like "colonoscopy" or "neuropathy." Additionally, Aprima is exclusive to Windows devices.

Pros

It is a budget-friendly and simple EHR with all the essential features. Real-time, cloud access allows our mobile clinicians to provide care without putting too much strain on the system.

Cons

It takes quite a bit of time to get in touch with the support team, which can be frustrating when assistance is needed promptly.

Pros

The system is easy to use and the help section is excellent. It provides an all-in-one solution for managing medical practices, including insurance verification, billing, denials, and posting.

Cons

It would be helpful if customer service was improved. Also, the posting system needs to be more user-friendly for payments, as not all payment information is currently visible.

Pros

As part of a large healthcare organization, I have been using this EMR system daily for over two years. One of the key advantages is its user-friendly interface, which makes navigation very easy. The comprehensive help section also adds to its simplicity. In addition, this EMR functions as a one-stop solution for practice management, covering insurance verification, billing, denials, and posting, which helps streamline our workflows efficiently.

Cons

While overall, the experience with this EMR has been positive, there is room for improvement, especially in terms of customer support. Although the customer support is decent, it could be more responsive and helpful. Additionally, the posting functionality needs some refining, as it doesnt cater well to different payers, making it challenging to manage all the postings efficiently.

Pros

As a not-particularly-techy physician, I wanted to subscribe to an uncomplicated EHR that didn’t break my bank and offered all the standard patient engagement/documentation features without complicating things. Here, Aprima continues to deliver. To date, I haven’t faced any system lags as has been mentioned in the pros and cons table above - don’t want to have to experience the problem, though. I’d recommend the software to newbie practitioners who just want to get the work done without having to pour over a lot of technical resources just to make sense of the platform (what you have to do with a lot of other EHRs).

Cons

It would help to have updates rolled out in higher frequencies. Also, the software developer should consider changing the dashboard design – been staring at the same image for several months turned years!

Pros

Having used this EMR system in our health and wellness practice for over two years, the only positive thing I can say about it is that it led me to leave the practice. Unfortunately, thats about the extent of its pros.

Cons

This EMR system falls short in multiple aspects. Firstly, the user interface feels outdated and clunky, reminiscent of the Windows 1993 era, making it a cumbersome experience to navigate. Secondly, the customer support is exceptionally poor, with slow responses and a lack of helpful solutions. Furthermore, we have faced constant service interruptions, leading to lost notes, which is highly frustrating and unprofessional. Lastly, the overall functionality of the system is awful, with excessive clicks and a tedious, antiquated feel that adds unnecessary complexity to daily tasks.

Pros

There isn't any aspect of this program that I find easy to use.

Cons

The system is hard to use and feels complicated compared to other electronic health records I have used. When I try to get help with issues, I end up in a long and confusing process, with support often failing to follow up as promised. I am looking forward to the end of the contract so I can move to a different EHR system.

Pros

The presentation was satisfactory, and those conducting the initial training were pleasant to interact with.

Cons

Legal action was needed to end the contract, even after nearly a year of ongoing issues with the company. They continued to demand payment for the rest of the five-year contract period.

Pros

It’s been a few months since we’ve made the subscription, and I can easily say that Aprima has been a good investment. It takes care of our patient records in a very straightforward manner, connects seamlessly with the lab work, offers intelligent diagnoses (which is not a substitute for the observations of an experienced clinician, of course), and is easy on the eyes.

Cons

Perhaps invest the same amount of money in customer support as you’ve done with software design. There have been moments when we’ve reached out to your staff for some simple trouble-shooting concerns which later took an entire day or two to resolve. Also, the application subscription pricing needs some work - maybe cut down on the hidden fees a bit for small (up-and-coming) clinical outfits?

Pros

It makes setting patient appointments and creating new records for incoming patients easy. It is very easy to use, so we’ve been able to get a large number of our field non-affiliates (non-medical staff) using it, allowing the physicians to stay connected with their patients. My personal favorite is the demographic filtering feature, which removes much of the traditional hassle of sourcing old records.

Cons

As regular interface users, we sorely need some software functionality for taking incoming patient messages - at the moment, we’ve been doing the outreach the old-fashioned way (using our landlines). Also, there needs to be more real-time (chat-module type) support offered on the brand website; the helpline queues are a bit off-putting at times.

Pros

It really does seem to come designed by ‘physicians for physicians’ - as the software branding goes. The application flow, in terms of what process/function should follow another (per the usual workflow common in private medical settings), is quite intuitive, so I don’t really feel that it’s wanting in some major respects. Still, that’s the clinician’s perspective, and since not everyone employed in the field is concerned with direct patient management, I think my appraisal, alone, would be narrow - hardly general.

Cons

The customer service needs work, I feel. They seem to be a little too targeted (micro?) in their support calls; don’t focus on how one small change can change the entire management process. The brand staff needs to be more holistically versed in the software nitties - so we don’t have to proceed with a lot of (frankly nerve-wracking) caution every time a bug comes up and we make a recommended fix!

Pros

This is a full functionality EHR system with all the bells and whistles. The early Dallas support people were good to work with - there wasn’t much of a language barrier. Now, it seems they’ve outsourced their care outreach to another continent (which has presented some issues in problem resolution).

Cons

The user interface requires work - it’s a far cry from the ‘intuitive design’ branding plastered on the front cover. Further, the billing module makes for a royal pain. I knew we were in trouble during our initial onboarding session 10 years ago, when the trainer kept saying ‘that’s a good idea!’ to every suggestion for improvement. We’ve finally thrown in the towel! Since a lot of our clinical management work was processed on the application, I would be willing to go back if the issues discussed could be resolved - not with a patch but a core fix!

Pros

Learning the scheduling part of the program is simple and easy to understand.

Cons

Customer support doesn’t offer much assistance with setup tasks, leaving me to rely on manuals to enter information on my own. The reports generated by the system are often inaccurate, and frequent accessibility issues have been affecting my productivity.

Pros

There are frequent downtimes with no access to the EHR, and no explanations are provided for the outages.

Cons

No timeline is provided for the return of functionality.

Pros

The software has a low learning curve, which made onboarding and early adoption quick and easy for me. The user interface is also simple and easy to understand, which made the whole experience smoother.

Cons

Doctors have access to a large number of modules, but not all of them are useful. Some are even distracting and take up valuable space.

Pros

A decent, comprehensive software environment for learning how an end-to-end EHR system works in clinical settings. We’ve got all our interns on it - a prospective batch of new medical admins.

Cons

The only hiccup with Aprima pertains to its server-based limitation: it can’t be used remotely from locations other than our practice. It would be great if the vendor could propose an alternative.

Pros

Great software with a large bunch of customizable templates. As a medical admin, you can control who has access to what. The patient portal runs smoothly (for the most part).

Cons

New user customizations present an arduous problem; resolving the issue is quite time-consuming.