CGM Aprima Reviews

“Disappointing experience, run away

Pros

The program seemed like the most cost-effective option with a sense of reliability, which is what attracted me. They promised to consolidate data from the previous EMS, and although there were some issues, the conversion process wasn't too difficult. However, the experience since then has been disappointing. The initial conversion went smoothly, but things have not gone as well afterward.

Cons

So many issues plague this program that I won't delve into all of them here, but the customer service is poor poor poor. You wait 40 minutes for one person only to be told to wait another 40 minutes for someone else. When you mention the total wait time of 80 minutes, they simply hang up on you. This is not an exaggeration. Beware of their customer service, it is the main complaint. Secondly, the billing software is terrible. It lacks functionality and does not perform well. I would switch if the process wasn't so painful at the moment. You're stuck enduring it until the pain of switching becomes bearable, even though the program is dysfunctional. They offer YouTube tutorials, but they are outdated, making it impossible to set up your system based on them. You're left with the online help, which has been entirely unhelpful. The program claims to do things, but setting them up is impossible without assistance, and the YouTube videos they provide are utterly useless. This has been the biggest mistake in my 30+ years of practice. I want to clarify that I'm not technologically illiterate. I appreciate technology and am comfortable using it. Despite this, I struggle with this program and feel overwhelmed. I had hoped it would be my final software before retirement in the next decade, but that's not the case. We'll have to transition to another medical service technology. If you're reading this, heed my advice and steer clear of this program!

“Great customer support

Pros

The customer service is quick and effective. It is US-based and handles software and billing problems pretty nicely.

Cons

The program requires too many clicks to navigate to the desired areas. A recent update introduced even more clicks, although the new layout is pleasant.

“Total waste

Pros

I look forward to the day when I won't have to use this utterly terrible piece of software anymore.

Cons

The program is annoying, repetitive, data is scattered and the system frequently slows down and crashes. In short it is a complete disaster.

“Terrible software

Pros

The initial cost and ease of setup became less appealing to me over time as DAS started adopting a more nickel-and-diming approach.

Cons

Virtually everything else is problematic. The servers and software exhibit sluggishness, and the interface doesn't synchronize well with certain computer displays, resolutions, and aspect ratios. The spell-check is abysmal, erroneously flagging correctly spelled words like "colonoscopy" or "neuropathy." Additionally, Aprima is exclusive to Windows devices.

“Cost-effective EHR

Pros

It is a budget-friendly and simple EHR with all the essential features. Real-time, cloud access allows our mobile clinicians to provide care without putting too much strain on the system.

Cons

It takes quite a bit of time to get in touch with the support team, which can be frustrating when assistance is needed promptly.

“Great product within my budget

Pros

The system is easy to use and the help section is excellent. It provides an all-in-one solution for managing medical practices, including insurance verification, billing, denials, and posting.

Cons

It would be helpful if customer service was improved. Also, the posting system needs to be more user-friendly for payments, as not all payment information is currently visible.

“User-friendly interface

Pros

As part of a large healthcare organization, I have been using this EMR system daily for over two years. One of the key advantages is its user-friendly interface, which makes navigation very easy. The comprehensive help section also adds to its simplicity. In addition, this EMR functions as a one-stop solution for practice management, covering insurance verification, billing, denials, and posting, which helps streamline our workflows efficiently.

Cons

While overall, the experience with this EMR has been positive, there is room for improvement, especially in terms of customer support. Although the customer support is decent, it could be more responsive and helpful. Additionally, the posting functionality needs some refining, as it doesnt cater well to different payers, making it challenging to manage all the postings efficiently.

“Good for new practitioners

Pros

As a not-particularly-techy physician, I wanted to subscribe to an uncomplicated EHR that didn’t break my bank and offered all the standard patient engagement/documentation features without complicating things. Here, Aprima continues to deliver. To date, I haven’t faced any system lags as has been mentioned in the pros and cons table above - don’t want to have to experience the problem, though. I’d recommend the software to newbie practitioners who just want to get the work done without having to pour over a lot of technical resources just to make sense of the platform (what you have to do with a lot of other EHRs).

Cons

It would help to have updates rolled out in higher frequencies. Also, the software developer should consider changing the dashboard design – been staring at the same image for several months turned years!

“Lacking reliability

Pros

Having used this EMR system in our health and wellness practice for over two years, the only positive thing I can say about it is that it led me to leave the practice. Unfortunately, thats about the extent of its pros.

Cons

This EMR system falls short in multiple aspects. Firstly, the user interface feels outdated and clunky, reminiscent of the Windows 1993 era, making it a cumbersome experience to navigate. Secondly, the customer support is exceptionally poor, with slow responses and a lack of helpful solutions. Furthermore, we have faced constant service interruptions, leading to lost notes, which is highly frustrating and unprofessional. Lastly, the overall functionality of the system is awful, with excessive clicks and a tedious, antiquated feel that adds unnecessary complexity to daily tasks.

“Avoid this system if possible

Pros

There isn't any aspect of this program that I find easy to use.

Cons

The system is hard to use and feels complicated compared to other electronic health records I have used. When I try to get help with issues, I end up in a long and confusing process, with support often failing to follow up as promised. I am looking forward to the end of the contract so I can move to a different EHR system.

“Think twice before committing for 5 years

Pros

The presentation was satisfactory, and those conducting the initial training were pleasant to interact with.

Cons

Legal action was needed to end the contract, even after nearly a year of ongoing issues with the company. They continued to demand payment for the rest of the five-year contract period.

“All-in-one solution, but a bit ambitious

Pros

It’s been a few months since we’ve made the subscription, and I can easily say that Aprima has been a good investment. It takes care of our patient records in a very straightforward manner, connects seamlessly with the lab work, offers intelligent diagnoses (which is not a substitute for the observations of an experienced clinician, of course), and is easy on the eyes.

Cons

Perhaps invest the same amount of money in customer support as you’ve done with software design. There have been moments when we’ve reached out to your staff for some simple trouble-shooting concerns which later took an entire day or two to resolve. Also, the application subscription pricing needs some work - maybe cut down on the hidden fees a bit for small (up-and-coming) clinical outfits?

“Good software

Pros

It makes setting patient appointments and creating new records for incoming patients easy. It is very easy to use, so we’ve been able to get a large number of our field non-affiliates (non-medical staff) using it, allowing the physicians to stay connected with their patients. My personal favorite is the demographic filtering feature, which removes much of the traditional hassle of sourcing old records.

Cons

As regular interface users, we sorely need some software functionality for taking incoming patient messages - at the moment, we’ve been doing the outreach the old-fashioned way (using our landlines). Also, there needs to be more real-time (chat-module type) support offered on the brand website; the helpline queues are a bit off-putting at times.

“Perhaps a Dream come true

Pros

It really does seem to come designed by ‘physicians for physicians’ - as the software branding goes. The application flow, in terms of what process/function should follow another (per the usual workflow common in private medical settings), is quite intuitive, so I don’t really feel that it’s wanting in some major respects. Still, that’s the clinician’s perspective, and since not everyone employed in the field is concerned with direct patient management, I think my appraisal, alone, would be narrow - hardly general.

Cons

The customer service needs work, I feel. They seem to be a little too targeted (micro?) in their support calls; don’t focus on how one small change can change the entire management process. The brand staff needs to be more holistically versed in the software nitties - so we don’t have to proceed with a lot of (frankly nerve-wracking) caution every time a bug comes up and we make a recommended fix!

“Solid option if you like challenges!

Pros

This is a full functionality EHR system with all the bells and whistles. The early Dallas support people were good to work with - there wasn’t much of a language barrier. Now, it seems they’ve outsourced their care outreach to another continent (which has presented some issues in problem resolution).

Cons

The user interface requires work - it’s a far cry from the ‘intuitive design’ branding plastered on the front cover. Further, the billing module makes for a royal pain. I knew we were in trouble during our initial onboarding session 10 years ago, when the trainer kept saying ‘that’s a good idea!’ to every suggestion for improvement. We’ve finally thrown in the towel! Since a lot of our clinical management work was processed on the application, I would be willing to go back if the issues discussed could be resolved - not with a patch but a core fix!

“Customer support lacks

Pros

Learning the scheduling part of the program is simple and easy to understand.

Cons

Customer support doesn’t offer much assistance with setup tasks, leaving me to rely on manuals to enter information on my own. The reports generated by the system are often inaccurate, and frequent accessibility issues have been affecting my productivity.

“Stay away from Aprima

Pros

There are frequent downtimes with no access to the EHR, and no explanations are provided for the outages.

Cons

No timeline is provided for the return of functionality.

“Works well, but can be overwhelming

Pros

The software has a low learning curve, which made onboarding and early adoption quick and easy for me. The user interface is also simple and easy to understand, which made the whole experience smoother.

Cons

Doctors have access to a large number of modules, but not all of them are useful. Some are even distracting and take up valuable space.

“Working Well For Us (So Far)

Pros

A decent, comprehensive software environment for learning how an end-to-end EHR system works in clinical settings. We’ve got all our interns on it - a prospective batch of new medical admins.

Cons

The only hiccup with Aprima pertains to its server-based limitation: it can’t be used remotely from locations other than our practice. It would be great if the vendor could propose an alternative.

“Service is Satisfactory - We’re Still Using

Pros

Great software with a large bunch of customizable templates. As a medical admin, you can control who has access to what. The patient portal runs smoothly (for the most part).

Cons

New user customizations present an arduous problem; resolving the issue is quite time-consuming.

“The Whole 9 Yards - But Takes Time to Get Used To

Pros

Keeps track of all patient info. The charts are well organized with different tabs.

Cons

The wealth of options on hand makes choosing a single very difficult on occasion.

“Poor Experience for Me…Sorry

Pros

For all practical purposes in my clinic, the notes-taking option allows jotting down points in virtually every format needed. Other than that, I didn’t find the interface of much realistic use.

Cons

The customer support is horrible! We weren’t provided any training videos to make hands-on sense of the interface. The support staff is hardly available to pick up the call/respond to written correspondence; though the company people are quite punctual when it comes to picking up the subscription cheque.

“They Made Promises But Never Delivered

Pros

The alarms and prompts integrated into the software really make systematizing your practice workflow easy.

Cons

The system is clunky and slow - resulting in a regrettable loss of valuable time. Please fix this.

“Honestly - the Best Thing to Have Happened to our Practice

Pros

As a pro user, I only have good things to say about Aprima. And to the people here complaining about its difficulty of use, here’s a solution: Appoint a contact person in your organization or practice to learn the ins and outs of the interface, and have this individual train others in its working. It’s honestly the best EHR available in the market today; you just have to be willing to understand it that way.

Cons

I don’t have a bad thing to say - but speaking per se, perhaps the designers at Aprima could do a better job of providing customer trainings.

“Terrible implemenation and customer support

Pros

Offers flexibility, allowing users to customize many items. The mobile app is convenient for hospital-based staff.

Cons

The implementation process was abysmal, leaving users ill-prepared to go live. Customer support is tardy, with responses taking weeks, often culminating in case closure without resolution.

“Declining support and empty promises

Pros

Abundant features to keep users compliant, and notes can be kept in any preferred format.

Cons

It's excessively slow and intricate to set up and use. Support has declined, rendering users essentially trapped once committed.

“Customer Support VM FULL

Pros

Beneficial for a house call practice, allowing easy access to patient addresses for map directions.

Cons

Difficulty reaching the main contact number signifies deficient customer service, with the voicemail consistently advising it cannot accept messages.

“Aprima Review

Pros

The software is easy-to-use and extremely reliable. I can comment on its user-friendliness because I basically taught myself how to use it - without much external instruction.

Cons

Aprima should come with an online version so that the updates would be easier (for installation).

“Fix Your Customer Service

Pros

We use Aprima for a house-call practice. It comes with a bunch of nice features, such as the ability to get a directions map when the patients name/location is clicked onto.

Cons

The company helpline/support number provided is always unreachable! We’ve tried reaching out multiple times but to no avail. The calling interface doesn’t provide any voice recording feature, either; the automated response always states that the ‘memory is full’. This is highly unprofessional.

“Unresponsive/Unprofessional Staff

Pros

The EHR system makes communication with other vendors and departments easy. It integrates well with third-party software, and the faxing facility is a definite plus.

Cons

The entire software is sloppy and leaves much to be desired. The platform lacks some basic key features, like auto-save, and the ability to add error checks and stops. From the swarm of unnecessary tabs and categories (that you cannot even hide) cluttering up what should have been an easily comprehensive documentation process, to the painful slowness and frequency of halting/crashing, to the unusual word processing bugs - this product has dramatically increased our documentation time and added to the labor rather than easing our practice.

“Customer Support is a Joke

Pros

We started with Aprima some three years ago, at first the system seemed very promising. We were sold on the ease of use it offered, with so many features and options for everything compared to the EHR system we were using at the time. Although they do have much more to offer but all goes to waste when we cannot get any help from the company.

Cons

Anything and everything that this software may have to offer is overshadowed by the companys incompetent customer support. In fact, calling them incompetent might be an understatement. It might as well be non-existent. They are completely resigned from showing any concern regarding the problems. The only way they MIGHT respond to your complaints is if you email their supervisor or managing bodies. They have zero concern for their clients once they have signed the contract.

“Poor response to our outpatient customization needs.

Pros

Integrates communication and faxing into the EHR. Beyond that, questioning the need for a character minimum for this question.

Cons

Myriad issues, ranging from the inability to auto-save to a surplus of fields cluttering documentation, contribute to more than a doubling of documentation time.

“They really need to work on customer support

Pros

The system offers much ease-of-use. Some features like charting ROS/DS/PE/plans are fairly simple and convenient. Further, it allows you to save patient notes and frequently used drugs at the end of every day/shift.

Cons

Their customer support is a complete nightmare. There are far too many glitches and bugs in every corner of the system. The screen gets stuck and crashes ever so often, the entire unsaved progress disappears requiring you to restart the program and repeat the process all over. There are too many tabs and fields and pointless charting. More than one user cannot be in the notes at a time which is very inconvenient.

“Customer rep. was very knowledgeable about her product.

Pros

Can bill UBO8 and HCFA, provides on-site and web training, and features reasonable fees for a small program.

Cons

The 60-day roll-out timeframe was impracticable for a small program.

“Not a cookie cutter product, Aprima grows with you as your needs grow.

Pros

An integrated EHR and Billing solution customizable to clinic workflows, providing tools to address patient needs comprehensively.

Cons

Design features are easy to apply, but changes necessitate a knowledgeable person. Support from Aprima is essential for users lacking database knowledge.

“Speed of use to facilitate use

Pros

Templates are easy to use and can be repopulated with changes. All codes are up-to-date, and fees are customizable. User-friendly.

Cons

It's challenging to customize for specific information or graphing, demanding excessive user input. Software glitches take weeks to months to evaluate and rectify, making it more arduous than other programs to import data.

“Land of misfit EMR

Pros

The EMR turns on securely and offers good customization. Positive aspects are hard to specify, merely looking to fill space.

Cons

Awful customer service, a sluggish and non-user-friendly system, a lack of interoperability, and issues with printing hospital-friendly documents.

“TOP OF THE LINE

Pros

A detailed exploration of the system reveals its capabilities, suggesting that anyone rating it less than 5 stars might not comprehend its full potential. Emphasizes the importance of thorough training, particularly in List Editor.

Cons

N/A

“good experience

Pros

Highly complete for family medicine, seamlessly integrating billing with diagnoses, faxing, electronic prescriptions, and lab orders.

Cons

After four years, some figures and symbols remain unclear, indicating a need for improved instruction on system functions.

“has improved.

Pros

Over three years of use, Aprima has significantly improved. A very complete software, easy to use with sections that allow opening multiple windows simultaneously.

Cons

The diagnosis section is commendable, enabling the addition of ICD-10 codes, but the algorithm for searching new diagnoses is insufficient and necessitates improvement in speed and synonym recognition.

“very bad experience. Would not recommend to anyone at all.

Pros

Absolutely nothing positive to say about this product.

Cons

Poor customer support, inadequate training, and limited CEO involvement raise significant concerns.

“Practice Manager who uses Aprima every day and handles billing and EDI issues.

Pros

The combined EHR/PMS entity is a positive attribute. Customer service reps are friendly and responsive. The system appears reliable with minimal glitches.

Cons

The initial learning curve is prolonged, and training materials lack practicality. Customer service reps require broader training, and many functions necessitate manual activation.

“Leaving Aprima

Pros

Aprima does what it promises, serving as a secure server-based system. Conferences are highly regarded.

Cons

The server-based system poses security risks during upgrades, and going through a vendor complicates issue resolution. System slowness is attributed to both hosting and software issues.

“It has its benefits and drawbacks.

Pros

User-friendly with great features. Improved speed between sections would enhance its appeal.

Cons

The system operates excessively slowly, affected by both hosting and software issues that require attention.

“Worst Nightmare

Pros

I have nothing positive to say about this product

Cons

Service is subpar, charting is click-heavy, templating abilities are lacking, and software glitches during charting persist. Redundancy wastes time, and promises made by the provider are often unfulfilled.

“6 plus years experience

Pros

Limited customization to the practice, and customer support responses take a few days.

Cons

The system is consistently slow, lacks user-friendliness, and requires frequent reediting with each update. Changing systems involves too many files and hassles. Choosing this program for a practice is not recommended.

“It has been very costly and inefficient.

Pros

The system's user-friendliness and substantial potential are noteworthy. While the schedule is easy to navigate, there's room for improvement.

Cons

Additional templates are needed, and charging for add-ons that should be part of the system is unjustifiable. There are instances of sluggish performance.

“Some features not well organized. Mediocre support, though that is probably a function of the host company. Easier than most.

Pros

Learning and using it are reasonably straightforward, especially in comparison to other systems. It manages to address common challenges in EHRs better, being more organized and intuitive.

Cons

Poor organization in specific areas leads to notable delays, such as non-alphabetical lists for "point and click." Navigating the drug list is challenging due to a somewhat alphabetical order with scattered random entries. Some appear organized by commonality, while others seem random.

“excellent replacement for allscripts

Pros

It outperforms the previously used Allscripts, maintaining a familiar look but with enhanced functionality.

Cons

N/A

“Most complete out of the box product on the market.

Pros

Aprima offers efficiency, accuracy, and integration into specialty clinics. Responsive customer support provides timely solutions. It enhances provider efficiency and facilitates follow-up patient appointments. Activating PQRS and MACRA modules is easy, supporting integration into the workflow. Billing tools are mostly integrated, and the EMR can be customized to any workflow.

Cons

Establishing templates for the physical exam and patient portal entails a learning curve, but once set up, minimal adjustments are required.