CGM Aprima Reviews

Pros

Absolutely nothing positive to say about this product.

Cons

Poor customer support, inadequate training, and limited CEO involvement raise significant concerns.

Pros

The combined EHR/PMS entity is a positive attribute. Customer service reps are friendly and responsive. The system appears reliable with minimal glitches.

Cons

The initial learning curve is prolonged, and training materials lack practicality. Customer service reps require broader training, and many functions necessitate manual activation.

Pros

Aprima does what it promises, serving as a secure server-based system. Conferences are highly regarded.

Cons

The server-based system poses security risks during upgrades, and going through a vendor complicates issue resolution. System slowness is attributed to both hosting and software issues.

Pros

User-friendly with great features. Improved speed between sections would enhance its appeal.

Cons

The system operates excessively slowly, affected by both hosting and software issues that require attention.

Pros

I have nothing positive to say about this product

Cons

Service is subpar, charting is click-heavy, templating abilities are lacking, and software glitches during charting persist. Redundancy wastes time, and promises made by the provider are often unfulfilled.

Pros

Limited customization to the practice, and customer support responses take a few days.

Cons

The system is consistently slow, lacks user-friendliness, and requires frequent reediting with each update. Changing systems involves too many files and hassles. Choosing this program for a practice is not recommended.

Pros

The system's user-friendliness and substantial potential are noteworthy. While the schedule is easy to navigate, there's room for improvement.

Cons

Additional templates are needed, and charging for add-ons that should be part of the system is unjustifiable. There are instances of sluggish performance.

Pros

Learning and using it are reasonably straightforward, especially in comparison to other systems. It manages to address common challenges in EHRs better, being more organized and intuitive.

Cons

Poor organization in specific areas leads to notable delays, such as non-alphabetical lists for "point and click." Navigating the drug list is challenging due to a somewhat alphabetical order with scattered random entries. Some appear organized by commonality, while others seem random.

Pros

It outperforms the previously used Allscripts, maintaining a familiar look but with enhanced functionality.

Cons

N/A

Pros

Aprima offers efficiency, accuracy, and integration into specialty clinics. Responsive customer support provides timely solutions. It enhances provider efficiency and facilitates follow-up patient appointments. Activating PQRS and MACRA modules is easy, supporting integration into the workflow. Billing tools are mostly integrated, and the EMR can be customized to any workflow.

Cons

Establishing templates for the physical exam and patient portal entails a learning curve, but once set up, minimal adjustments are required.

Pros

It's a good program with all the necessary features, though it can be a bit slow at times.

Cons

Occasional slowness is experienced.

Pros

Aprima software is acceptable, but issues with the vendor's user-friendliness in the Tampa area and additional charges have been frustrating.

Cons

N/A

Pros

Having used the system for almost two years, it is good, quick, and user-friendly.

Cons

Unfamiliarity with some functions occurs at times.

Pros

The system can be time-consuming, particularly when saving or completing notes. Streamlining processes, especially electronic order sending, is suggested for improved efficiency.

Cons

Sluggish performance and a complex process for completing tasks with too many steps are noted.

Pros

Occasionally, the system is slow, and unexpected closures without saving changes occur, requiring redoing tasks.

Cons

Enhancements are needed for patient-friendliness and speed.

Pros

Customization is a notable feature of Aprima, allowing quick adjustments to templates, CPT codes, diagnoses groups, and more. The system enables effective tracking of staff performance through various reports.

Cons

Significant room for improvement, particularly in customer support. Frequent upgrades to newer patch versions are necessary, and concerns exist regarding the EHR's understanding of its own functionality.

Pros

Aprima receives praise for great support and fast revenue cycle management.

Cons

An initial learning curve is present but is typical for any EHR.

Pros

The system's simplicity is appreciated, making it easy for anyone to learn without complications.

Cons

Occasional system slowdowns are noted but are manageable.

Pros

Aprima's ease of use and customizable features for individual providers stand out. Continuous improvements based on customer feedback are highlighted.

Cons

Desire for vendor expertise in state Medicaid billing requirements; however, commendable efforts are made in addressing user needs.

Pros

Compared to competitors, Aprima is relatively inexpensive, and the PM is straightforward to use.

Cons

Lacks intuitiveness, is click-heavy, and proves challenging to customize.