Medical Practice, N/A employees
More than a year
“I used this product on a daily basis”
Pros
The user expresses dissatisfaction with the product, stating that promises made during the sale were unfulfilled.
Cons
Capabilities are limited; generating a comprehensive patient list is not possible.
Rating Distribution
Ease of use
5
Value for money
4
Customer Support
6
Functionality
6
Hospital & Health Care, N/A employees
More than a year
“Aprima for you”
Pros
It is easy to use, and training videos are available. Customization for individual practices is also straightforward.
Cons
Inadequate support for new features, with only one person allowed in a note at a time.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
7
Functionality
9
Medical Practice, N/A employees
Less than a year
“We signed up for the RCM”
Pros
Positive feedback is given for the support received during the implementation period.
Cons
Difficult for both providers and support staff, frequent system crashes, unresponsive support, and issues with verification and claim filing. RCM's contribution is questioned.
Rating Distribution
Ease of use
4
Value for money
5
Customer Support
4
Functionality
5
Medical Practice, N/A employees
Less than 6 months
“Great product with many customization tools for a proactive clinic”
Pros
Providers can efficiently complete tasks and communicate directions to staff once the system is set up correctly. The system allows various approaches to execute billing, orders, and referrals based on clinic workflow.
Cons
Customer service responsiveness varies based on problem criticalness. A need for someone on staff familiar with Aprima's capabilities to align with office workflow is emphasized.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Medical Practice, N/A employees
More than a year
“Updated review”
Pros
Customization for the specialty and a seamless ICD-10 conversion are highlighted as positive aspects, with vendor dedication resolving issues.
Cons
No current complaints; all issues have been resolved.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Medical Practice, N/A employees
More than a year
“2 years since instituting Aprima as our EHR”
Pros
Ease of putting in templates is mentioned, drawing a comparison to templating dictated notes in Microsoft Word.
Cons
Not intuitive; an expert is required for basic functions. Claims of easy customization are not reflected in experience, with the system seemingly designed to keep the IT department busy.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
8
Functionality
10
Hospital & Health Care, N/A employees
More than a year
“Very disappointed !!”
Pros
The system is user-friendly and easy to navigate, especially after setting up templates for scheduling with additional training.
Cons
Poor customer support and minimal training are provided; users are often left to navigate the system independently.
Rating Distribution
Ease of use
5
Value for money
6
Customer Support
6
Functionality
5
Hospital & Health Care, N/A employees
Less than 6 months
“Highly disappointed so far!”
Pros
No significant issues reported yet, but the user finds the system cumbersome, acknowledging its assistance in calculating the level of service.
Cons
Numerous usability issues, excessive clicks, poor text output, and difficulties in customization are noted. Not recommended due to impractical data entry requirements.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
6
Functionality
6
Medical Practice, N/A employees
More than a year
“After 8 years, we're still smiling!!”
Pros
Aprima's flexibility and chief complaint-driven functionality are praised, making documentation in primary care easy.
Cons
Previous issues have been addressed by support staff through hot fixes or upgrades.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Medical Practice, N/A employees
Free Trial
“aprima EHR”
Pros
The ease of finding notes once entered into the EHR display is appreciated.
Cons
Lacks intuitiveness, is difficult to customize, and has limited help menus and teaching.
Rating Distribution
Ease of use
4
Value for money
5
Customer Support
5
Functionality
4