athenaOne Reviews

Pros

It may seem a little bit complex at first sight, but it is intuitively designed and works well. It is fairly easy to set up and brings maximum productivity. Since setting up was not difficult at all, it has been a smooth ride so far. Athena was a huge help in creating the structures and lettering. The templates are really simple to set up and modify.

Cons

It is not custom-made but they will assist you in getting it set up the way you want it right at the start.

Pros

There's very little positive feedback I can provide about this software.

Cons

Issues are prevalent with billing claims and payment posting. Additionally Athena's excessive calls and texts to patients have led many to opt out of notifications. The absence of a dedicated contact person for assistance is notable.

Pros

The ease of navigation and usage significantly streamlines my job.

Cons

Implementing an option to automatically match patient info and prevent duplicate chart creation would be an enhancement.

Pros

Navigating through the software is not at all an issue and the messaging feature is a particular favorite.

Cons

An unfavorable aspect is the software's automatic logout after a brief period of inactivity.

Pros

Everything except for RCM is straightforward in this software.

Cons

Numerous issues are associated with RCM. I find myself performing the majority of the work while payments or correspondence take an extended 2 to 3 months for posting. Despite them taking a percentage of our revenue the situation is deemed unfair with pandemicrelated excuses not aligning with the timing of the issue.

Pros

I must say, I like that with Athenahealth the user interface is incredibly user-friendly and everything is set up to make entering patient information as simple as possible. Like a walk in the park, impressive work.

Cons

None, so far. Everything is top-notch.

Pros

I like the fact that providers post lab results to the portal which allows me to access them from anywhere.

Cons

The appointment scheduling feature becomes unworkable due to the presence of multiple duplicate provider names.

Pros

Deployment and configuration are straightforward but it takes time to see a return on investment.

Cons

Multiple software options provide more features for improved capabilities at a competitive price.

Pros

Viewing medical information is effortlessly accomplished which I appreciate.

Cons

Accessing the portal can be cumbersome on occasion.

Pros

The EMR offers good templates and the patient portal is fairly effective. However the implementation process was challenging due to the involvement of individuals with limited knowledge from other countries. I had to request assistance from someone else because my golive date was approaching and the initial contact couldn't address my inquiries.

Cons

The RCM and billing service is strongly discouraged due to the extent of dissatisfaction it generates.

Pros

Navigating the system is made easy and the abundance of instructional videos enhances the user experience.

Cons

The manual configuration of hub rules to ensure correct functionality can be a challenging task.

Pros

I'm a relatively new user of the patient portal and it has proven to be a valuable tool for accessing essential information.

Cons

I previously faced login user issues but they have since been resolved.

Pros

I appreciate the ease with which rejected claims can be rectified and the insurance verification process.

Cons

A limitation on printing a specific quantity of medical records at a time leads to a timeconsuming process.

Pros

It excels in scheduling and providing access to health reports.

Cons

The absence of complications on my end results from my limited use of the software for primary care.

Pros

Its ease of use and accessibility while on the go make it a convenient choice.

Cons

No issues are encountered with this software.

Pros

The utilization of templates and macros along with the capacity to integrate others' macros and templates is a key feature.

Cons

Navigating the software requires numerous clicks compounded by an abundance of instructional videos.

Pros

The interface is really easy to use and the reporting features plus the chat tool work well.

Cons

My main complaint is the slow loading and response times but otherwise I have not come across any major problems.

Pros

Athenahealth is an electronic health record software that aims to provide health solutions and improve patient care. For me personally, the neat and efficient billing system takes the win along with its many innovative features.

Cons

The customer support staff requires to have better communication skills. They try to help out but it falls short at times.

Pros

Managing medical claims and bills is made easy with a clear and user friendly interface.

Cons

Data exported to Excel leads to improved organization enhancing overall efficiency.

Pros

The software is designed for user friendliness speed and secure transactions. Remarkably no patients have expressed dissatisfaction with their billing statements through AthenaOne. These statements are conveniently accessed through links sent via SMS and email granting patients the flexibility to choose their preferred method for viewing their medical bills.

Cons

A suggested improvement involves allowing immediate patient review of settled bills while administrative staff retains access for seamless patient assistance.