athenaOne Reviews

“reliable and smooth integration”

Pros

Daniel Espinoza here - the service has been dependable and the integration feels smooth. The app is user friendly and support has been excellent whenever I've needed anything. Setup and day-to-day use have stayed smooth and customer service has genuinely been on point.

Cons

No cons to report yet. Customer service alone has been great so far.

“Expensive and inefficient billing support!”

Pros

Nothing to mention here.

Cons

Its very expensive and can not even do the basic billing without contacting support.

“frequent updates help alot”

Pros

AthenaOne keeps up with the constant changes in healthcare by rolling out updates regularly. It also provides training information at every step so you're not left guessing what to do next. The standout feature for me is the live chat which lets you get help and troubleshooting right away in real time.

Cons

Getting used to the back-end workflow for handling claims takes a bit of adjustment.

“legacy is the only usable part”

Pros

The Legacy system is the only component of this platform that I consistently use and actually like. It works well enough but instead of fixing the problems people have raised, they're planning to remove it rather than improve what's currently broken.

Cons

Honestly, there's a lot to unpack here. The community side used to be genuinely helpful for connecting with other users but it only feels useful when Athena decides your voice is worth hearing. Unless you're flattering the team, they don't really care about your comments or concerns. They keep merging or deleting complaints about the new UI and they won't ask users what they think before rolling out a system that doesn't work as intended. Also, the new setup is not even user-friendly. They'd rather limit your ability to comment and voice issues than take criticism and address a clearly broken community experience. It also feels like they keep sending the same scripted response that never answers what you asked, then tell you to send the complaint to their development team-only for you to receive yet another script that still doesn't address the actual problem. A bunch of concerns have also been left unsolved under the banner of "modernity," and their "help" section barely answers the questions people ask. Instead, it pushes links to videos and threads that don't actually answer the question you're trying to resolve. It's embarrassing at this point. Bottom line, you're probably better off spending your money with a company that actually listens to user feedback before launching a broken UI and provides real answers instead of copy-paste scripts.

“AR needs an upgrade”

Pros

I found the billing process in athenahealth to be fairly simple, both in terms of daily use and training new team members. The system simplifies otherwise complex billing tasks, making it manageable for different skill levels. While navigation is generally smooth, I feel that the addition of more shortcuts or quicker access to frequently used tools could further enhance the user experience, speeding up administrative work.

Cons

With athenaOne, you not only pay for the program but also for athena employees to handle your claims. However, I've found that they sometimes lack the skills and knowledge to effectively manage the accounts receivable (AR).

“Easy to work with!”

Pros

The functionality and ease of working makes it a great software. It did a great job for us.

Cons

Sometimes, the scheduling feature acts up but overall I think it's reliable.

“5 Stars!! Highly recommended”

Pros

What I appreciate most about AthenaOne is its ease of use, combined with its strict adherence to HIPAA compliance. The platform’s design makes it easy to navigate and reduces the training period for new users. Knowing that it meets strict data protection standards gives me confidence in the security of patient information. These features make it a platform I would readily recommend to others in the healthcare field.

Cons

I really do not have anything negative to say about this software. It's great.

“Reliable solution- really amazing!!!!”

Pros

It is a very reliable software that seamlessly integrates with other systems. I was able to use it without any problems and the customer service always responded efficiently.

Cons

No cons from my side. Again, the customer service is excellent and always quick to respond.

“ATHENA ONE”

Pros

I like how easy the system is to use and the availability of learning modules.

Cons

I am not a fan of the fact that my manager has to make a call to update the system with new forms.

“EMR review”

Pros

The ease of billing, reporting, functionality and customer service are all strengths of AthenaOne.

Cons

The company's growth may have limitations in terms of capacity as it expands.

“User Friendly”

Pros

AthenaOne frequently updates to stay ahead of the constant changes in healthcare. They provide training information at each step of the way. The best feature is the live chat function, which allows access to real-time assistance and troubleshooting.

Cons

It takes some time to adjust to the process of working claims on the back end.

“Frustrating!!!”

Pros

The Legacy system is the only part of this system that I like and consistently use. It's satisfactory, but instead of addressing the issues we've requested to be fixed, they are getting rid of it.

Cons

Where do I begin? The community aspect used for communication with other users is only helpful if Athena values your input. If you're not praising them, they disregard your comments and concerns. They merge or delete complaints about their new user interface (UI) and implement a system that doesn't work without seeking user opinions. Moreover, their new system lacks user-friendliness. They prefer blocking you from commenting and expressing concerns rather than accepting criticism of a flawed system on the community page. On top of that, they respond with the same scripted answers that don't address your questions or concerns and redirect you to their development team, who then provides another scripted response. Not to mention the number of unresolved concerns and complaints in the name of "modernity" or how their 'help' section fails to answer most questions and instead provides links to useless videos and threads. It's truly embarrassing. Needless to say, it's wiser to invest in a company that values user opinions, implements a functional UI, and provides satisfactory answers.

“Billing hiccups and A/R headaches”

Pros

The billing side of things is fairly easy to use and to train new people on. The navigation is alright but I wish there were a few more shortcuts to make it faster.

Cons

You're paying for both the program and for athena employees to work on your claims. Honestly, I don't think they have the skills or knowledge to effectively manage our accounts receivable.

“highly functional and user-friendly”

Pros

I love how functional it is. It's just easy to use and very friendly.

Cons

Sometimes the scheduling feature gets a little wonky but overall it's solid.

“An easy, secure choice!”

Pros

It is so easy to use and I know it's HIPAA compliant, which makes it an easy system for me to recommend to others.

Cons

Nothing! This is a great software to use.

“Reliability and service, perfected”

Pros

It's reliable, everything integrates smoothly, it's user-friendly and their customer service is excellent.

Cons

NO CONS. It has great customer service.

“simple system but cumbersome updates”

Pros

I like how easy the system is to use and the learning modules were really helpful.

Cons

I don't like that my manager has to call them to update the system with any new forms.

“fantastic platform for growth”

Pros

My favorite parts are how easy the billing is, the reporting tools, the overall functionality and the great customer service.

Cons

I am a little concerned that as our company grows, the software's capacity might be limited.

“Updates and support are excellent”

Pros

AthenaOne is always doing updates to keep up with changes in healthcare. They also provide training info every step of the way. My absolute favorite feature is the live chat and I can get help or troubleshoot any issue right on the spot.

Cons

The process of working claims on the back end takes some getting used to.

“Poor system!”

Pros

Honestly the only part of this system I like and use all the time is the Legacy system. It's alright but they're planning to get rid of it instead of fixing the issues we've been asking them to improve.

Cons

Where do I even start? The user community forum feels helpful only when Athena decides your voice matters. Unless you're praising them, they don't seem to care about your comments. They'll merge or delete complaints, especially about their new interface and they never asked us for our opinions before rolling out a system that just doesn't work. And the new system isn't even user-friendly! They'd rather block you from commenting than accept criticism. On top of that, their support just sends you the same scripted response that doesn't answer your question, then tells you to send complaints to their development team, who just send another script. So many problems go unsolved in the name of being "modern," and their help section is useless and it just links to videos and threads that didn't answer the question the first time. It's embarrassing. You're better off spending your money on a company that actually listens to its users.