athenaOne Reviews

“Customer support needs to be more vigilant”

Pros

It is helpful. I can directly fax reports to the providers without any problems.

Cons

Whenever I tried to reach customer service, I got minimal to no response. It is essentially plug-and-play, but they skim a percentage of my profits. The interface is also very difficult to understand.

“Perfect for us”

Pros

Athena's overall appearance is Honestly the best I've used so far. The layout and design just feel polished and it makes the whole platform more pleasant to work with.

Cons

A few sections still feel a bit not-so-user-friendly-especially around credentialing status and maintenance. Those areas could use clearer navigation and more adaptive handling.

“Easy to navigate”

Pros

I did not have any problems navigating the program. And it was also very easy to learn and use.

Cons

Occasionally, I would experience loading errors and the system would freeze or pause which requires a restart.

“Much improvements over the time”

Pros

I've witnessed numerous advancements that have occurred over the years with Athena.

Cons

I had difficulty getting in touch with customer service.

“Simple tool when it works”

Pros

This program is seriously so easy to use. I found my way around it right from the start, everything is so intuitive and user-friendly that I felt comfortable with it almost immediately.

Cons

Sometimes I get loading errors and it just freezes or pauses on me. I usually have to restart it to get it working again.

“great tech but slow support”

Pros

I've been really impressed with all the improvements and advances Athena has made over the years.

Cons

Getting through to customer service was incredibly difficult. We tried multiple channels and faced long wait times, making it a frustrating experience when we needed timely support.

“Deceptive business and poor service”

Pros

I like that it is an online EMR with a wide array of features and a built-in online fax system but that's about it.

Cons

My experience with their business practices left a lot to be desired for more. I signed a contract that took a percentage of my collections and after two years they unexpectedly increased my rates even though our agreement said they wouldn't. They then tried to pressure me into signing a new contract. On top of that their customer service is just poor as account managers change constantly so there is no continuity. Their so-called enhanced billing is misleading because I am still doing most of the backend and front-end billing work myself. Switching away from it is made very difficult, feeling like they hold you hostage. So I would definitely not recommend this to colleagues.

“Amazing overall”

Pros

I use Athena to access the EMR before, during and sometimes after every visit as a CCMA. I've handled everything from prior authorizations and prescription refills to procedure documentation, clinic check-in, injection documentation and much more-all within Athena. Navigation feels simple and it's been easy to document, update and communicate using the system. The training provided by the Athena reps was also solid and I really enjoy how the workflow flows once you're in the system.

Cons

Occasionally, Athena doesn't have the exact code or medication I'm looking for. The database is broad so this is rare but when it happens I have to make a workaround or improvise a bit.

“Integration is no more a problem for us”

Pros

Many of our clients currently utilize this system. Since our lab can integrate with their existing patient system, our clients don't have to worry about learning a whole new system or transferring anything.

Cons

For now I don't have any cons to mention about athenaOne.

“Smooth and efficient in my perspective”

Pros

As a CCMA, I access the EMR before, during and after each visit. I perform tasks like prior authorizations, RX refills, procedure documentation, clinic check-in, injections documentation and much more through Athena. I find it easy to maneuver, document, update and communicate using Athena systems. The training provided by Athena representatives was sufficient, and I enjoy the smooth flow of working in the system.

Cons

In rare cases, I couldn't find the specific code or medication I was looking for in the system. While the database is extensive, there are occasional instances where I need to improvise.

“Seamless client integration”

Pros

A lot of our clients are already using this system. Since our lab can integrate with their current patient system, our clients don't have to stress about learning something completely new or transferring all their data.

Cons

I don't have any complaints about athenaOne right now.

“My all-in-one clinical hub”

Pros

As a CCMA, I'm in the EMR all the time, before, during and after each visit. I do everything in Athena, from prior authorizations and refilling prescriptions to documenting procedures and checking patients in. I find it easy to move around, document info, update records and communicate. The training from the Athena reps was really helpful and now I enjoy how everything in the system just flows smoothly.

Cons

Every once in a while, it doesn't have the exact code or medication I'm looking for. The database is huge but on those rare occasions, I have to improvise a bit.

“easy learning”

Pros

AthenaOne feels pretty easy to pick up and once you learn your way around the different fields, it basically gives you everything you need to understand our patients.

Cons

There are a ton of fields and functions available and mastering what each one can do for your practice ends up taking close to a full-time effort.

“A complete software with great features”

Pros

The ability to access a compact, real-time medication history has really helped my workflow. It allows me to quickly retrieve essential patient data without delays, ensuring that I can maintain highly accurate and up-to-date records. This feature is the most valuable aspect for me, as it reduces manual entry errors and improves overall efficiency in patient care.

Cons

So far, all the key features in athenaOne work well, as they allow me to access necessary records whenever I need them.

“Convenient to use”

Pros

Athena has helped me a lot with my work. Its simple and well-designed interface is very easy to navigate.

Cons

Some on-screen formatting was challenging for me to interpret at times. Otherwise it is a great software.

“Offers many helpful features”

Pros

I like that AthenaOne is easy to learn. Once you navigate different fields, you can access all the necessary information about all the patients.

Cons

AthenaOne offers a wide range of fields and functions, but learning everything and understanding how they can benefit your practice can be a full-time job.

“real-time med history at a glance”

Pros

I like the medication history feature. It's compact and updates in real-time which is perfect for keeping our patient records accurate.

Cons

So far, all the key features work the way they should when I need to access patient records.

“Simple portal”

Pros

The patient portal is pretty simple and easy to use.

Cons

Some of the stuff on the screen is formatted in a way that's hard to understand sometimes.

“Easy to learn”

Pros

What I like about this tool is that it's easy to learn. Once you get the hang of the different sections, you can find everything you need to know about a patient.

Cons

athenaOne has a ton of different fields and functions. Learning everything and how it can help your practice feels like a full-time job in itself.

“solid working”

Pros

Billing is fairly simple to work through and training went smoothly. Navigation is decent though adding a few more shortcuts would make day-to-day work faster.

Cons

You're charged for the software plus for athena employees handling your claims. That added cost feels hard to justify since their team doesn't seem to have the skills needed to manage the AR effectively.