athenaOne Reviews

Pros

this tool is user-friendly and I can easily track patient records daily. Overall it is an excellent EMR

Cons

sometimes the app does not save the information I just entered so I end up retyping everything again

Pros

I believe this is the best EMR software in the market for claim scrubbing. Ease of creating order sets and working in clinical. Easy to use and very intuitive user interface.

Cons

The reporting is so good that sometimes I need more support to ensure I am selecting the correct criteria which is not really a disadvantage but still. Overall, I am delighted to be utilizing the full prowess of this software.

Pros

From a clinical standpoint Athena is outstanding. They partner closely with clients to improve the product and modernize workflows as it grows. After I started using it the platform felt fairly user friendly. I also like that the team consistently puts in the effort to help the community succeed.

Cons

As a direct-pay practice our metrics don't line up with the KPIs it typically monitors so we had to adapt. We did reach out to the support and took part in their training to try to bridge that gap yet ultimately we were the ones who had to develop the solutions ourselves. Also we discovered and implemented several workarounds to make the system function for our model. The whole process felt really challenging and tiring at first and through implementation but in the end it paid off because our workflows are now efficient so everything turned out fine.

Pros

We have added information to the system so we can implement it as well. We can make electronic checks through it with ease.

Cons

The customer side of things can be a bit more responsive.

Pros

Athena Health tells me which codes to pick when I handle the task manager list but that is the only benefit it provides.

Cons

The billing section needs a major change. Currently only about 25% of the procedure codes we rely on are available to build patient surgical cost estimates. And because the system lacks many CPT codes, I cannot produce an accurate estimate of what patients are supposed to pay the surgeon. This gap forces us to file extra claims and often the facility has to reimburse the patient for what they paid to the clinic before reimbursing us the correct amount.

Pros

This software is instrumental in crafting patient charts and data at my client clinic and it offers an easy management interface.

Cons

There are moments when I forget to save manually as it doesn't save automatically.

Pros

athenahealth EHR has a very efficient billing module. We have had no issues since day one. Our managers and customer service representatives make sure we feel heard.

Cons

No issues so far. Updates keep rolling out on the go, and the process does not seem to break its workflow.

Pros

I'm fond of its uncluttered and user friendly layout enhancing my medical charting experience ensuring I don't feel overwhelmed and can efficiently handle all my tasks.

Cons

Relocating and switching health systems can be confusing necessitating the creation of a new account despite previous use of Athena Health. A seamless account linkage feature would be valuable.

Pros

It simplifies the process of switching between family members to access appointment notes and prescription histories. Even the price is very reasonable.

Cons

I've encountered no issues while using this program.

Pros

A cloud-based software that has great patient engagement capabilities. Also it is the best at patient scheduling as well.

Cons

The browser runs slowly at times.

Pros

My introduction to this software occurred through my doctor's recommendation.

Cons

I observed one doctor using this software for the patient portal but I faced challenges when attempting to sign in.

Pros

One thing I like is that the most recent updates let me integrate it smoothly into patient charts.

Cons

Overall it works well for our practice but I notice occasional slowness when multiple users are working simultaneously.

Pros

It is definitely an easy-to-use software with a lot of reports available that we can use for customization. They allow users to get trained in no time with their well-designed modules.

Cons

The schedule can be better and allow us to view appointments at a glance.

Pros

It is the only system I have used and the one feature I like the most is the navigation. Furthermore, all the tools are easily accessible and the dashboard is well-designed for the user.

Cons

It is a little bit on the expensive side but it is worth the payment.

Pros

It excels in userfriendliness and straightforwardness making it a personal favorite.

Cons

It's somewhat pricier compared to alternatives but I'm willing to pay the price.

Pros

Accessing medical records and patient information is effortlessly accomplished.

Cons

The process often involves multiple clicks for a single operation which could be streamlined for increased efficiency.

Pros

Initially the software's intuitive design allowed for easy navigation to various billing screens.

Cons

Selfposting insurance payments proved challenging. Sending a remit copy to Athena often didn't result in prompt posting and they frequently requested the remit again. Managing accounts receivable is exceptionally demanding. Generating statements is limited to one at a time for each patient and the navigation involves clicking through multiple screens for visit notes and chart updates.

Pros

One of our providers uses it for appointment booking and EHR finding it much simpler compared to other software used for internal medicine charge creation.

Cons

Booking appointments and composing medical notes are straightforward and timesaving for billing.

Pros

The patient portal serves its purpose and meets my needs effectively.

Cons

On several occasions the portal experienced slow performance.

Pros

I have used this software since the start of my residency and it has helped me to stay up to date with my patients health records, which helps me and my team to avoid giving our patients any prescription that they might be allergic to.

Cons

It does get a bit slow sometimes when loading certain files.