athenaOne Reviews

Pros

The most important features of athenahealth that have resulted in a Radical Shift in our practices are easy to access to demographic, clinical, scheduling and billing information and outstanding and rigorous data collection and report functions.

Cons

Works as it should.

Pros

I must say that athenahealth is an optimal platform for developing and implementing Practices that improve efficiency, reduce human work and reduce human error.

Cons

There is a lack of support on the hospital platform and upgrades are needed.

Pros

Athenahealth EHR is Easy to use. The system has an intuitive design. The company is very responsive to our issues and takes them seriously. There is zero downtime.

Cons

It is not tailor-made but they help set it up how you want at the start.

Pros

athenaOne is only a little better than writing everything down by hand. In short there really is not much benefit.

Cons

Sometimes it feels like the whole interface was created by someone who has never worked as a specialist or dealt with patients directly. Plus I have tried to give feedback but the company does not act on it. Instead they make you submit ideas and let people vote on them which is absurd as the folks who have time to vote are often the ones least impacted by the real issues. My dictation software also gets disrupted now and then by glitches in their system which ruins my ability to document clinical encounters well. For me the order-entry screens are a headache and slower than handwriting so I still keep paper order sets in my office and default to those rather than using the interface. There are simple, trivial fixes that would solve many of these problems yet it does not feel like they're willing to make the physician experience better. If I decide to leave this practice when my contract ends, athena will be a major reason. The notes and outputs it generates look unprofessional and cannot be customized so the material we send back to referring doctors appears poorly formatted and there is nothing we can do about it. It also eliminates the ability to use a regular fax machine as everything that comes in is swallowed by the system and that has led to important information getting lost or buried. It's probably retrievable somewhere in the platform but after a year my staff still has no clear idea how to find or collate those incoming documents.

Pros

Athenahealth is overall, an excellent EMR that has excellent value for money as well.

Cons

The add-on software, such as the label printer and document printer, might occasionally cease operating, although this was rare.

Pros

I like that the software offers a great deal of billing knowledge and support.

Cons

I dont like that there are huge wait periods for customer service.

Pros

Documentation is a straightforward process and the AthenaText feature is particularly valuable for facilitating communication throughout the practice.

Cons

The inbox email features can be intricate posing risks of messages being inadvertently sent to unintended recipients.

Pros

Athena's workflow stands out for its excellence and commonsense approach. It seamlessly integrates eprescribing faxing and promotes efficient communication among office staff.

Cons

The process from chart completion to claim submission involves several steps occasionally leading to redundant tasks. The software's limited understanding of medical terminology may prompt suggestions for correctly spelled terms. Users express a desire for free dictation options.

Pros

The software is characterized by ease of use and convenience complemented by effective customer support.

Cons

Enhanced billing capabilities and the inclusion of eprescribing for controlled medications are needed.

Pros

The most notable attributes of athenaOne that have brought about a substantial transformation in our practices include easy access to demographic clinical scheduling and billing data a robust data collection and reporting system that supports informed decisionmaking and a highly adaptable platform for developing and implementing processes that enhance efficiency reduce manual effort and minimize errors.

Cons

Despite using the software for over three years many features and processes remain unexplored pointing to ongoing opportunities for optimizing its use.

Pros

Athena continually refines its product much like Apple in pursuit of improvement.

Cons

The overall experience is satisfactory leaving no room for negative comments.

Pros

Notably its interface with labs and imaging is an area of strength.

Cons

Users face challenges in obtaining timely one on one support and assistance resulting in prolonged issue resolution times ultimately undermining the value proposition of the software.

Pros

The process for addressing forgotten passwords or usernames is swift and straightforward.

Cons

The software lacks standout features that distinguish it from other patient portals.

Pros

The software operates at a fast pace with automated saving of most typed content and rare occurrences of crashes approximately 34 times per year. Support requests via email typically receive responses within 24 hours. The comprehensive online help knowledge base features an effective search engine.

Cons

Not wellsuited for mental health EHR and patient management the software's limitations become apparent especially when compared to specialized alternatives like EPIC.

Pros

It maintains its reputation for userfriendliness offering convenient scheduling and faxing capabilities.

Cons

Occasional freezing and difficulties in the deletion process have been reported.

Pros

What I really like about this is the level of detail it provides for each claim making it easy for me to see all the claim information at once.

Cons

I suspect we do not have the proper integration between our system and this tool because I am ending up manually adjusting a lot of report settings. Plus our internal data often disagrees with what this tool displays so I spend significant time reconciling differences and reconfiguring reports to match the correct values.

Pros

The Athena website is simple to use. Also it is quite user friendly when I need to pull up a patient's chart, demographics, visit history or imaging results.

Cons

When I copy and paste visit notes into Athena, the text gets pasted in a messy format that I have to correct, removing extra spaces and reformatting sections which is annoying. This becomes especially tedious when the Assessment/Plan is lengthy and contains many bullet points since I find myself editing every single line to make it readable.

Pros

While the machine learning component is appreciated it falls slightly short of expectations. Nevertheless the patient care features health history and document management receive positive feedback.

Cons

Billing and medical bill processing delays have caused considerable frustration with users resorting to alternative payment methods to mitigate the issue.

Pros

The Electronic Health Record system is okay enough I guess.

Cons

The way they run their business really frustrates me. Nothing has turned out the way the sales and onboarding reps promised. It feels like their system doesn't align with our everyday workflows at all. Changing anything is a struggle and now they've even pulled back on letting us handle billing through their platform so we can avoid relying on their slow, unresponsive staff. One disappointment has followed another since we signed up. In hindsight, we regret choosing them to help launch our solo practice.

Pros

Since it's web-based I don't have to worry about any onsite hardware requirements.

Cons

There are moments when I find navigating the chart a bit annoying.