athenaOne Reviews

“Great Service”

Pros

We are highly satisfied with the abundant features provided by AthenaHealth.

Cons

It's inconvenient that you can't send faxes without attaching them to a patient.

“Effective and Efficient Practice Software”

Pros

It allows for efficient scheduling and chart management in a single system. It is fast efficient easy to learn and easy to use.

Cons

Some processes require multiple unnecessary steps although they don't take up too much time.

“easy to follow and manage”

Pros

I find it easy to follow and manage day-to-day.

Cons

Nothing so far! I haven't found anything that makes it difficult to work with this software.

“A true partnership for success”

Pros

I really like that Athena has a "skin in the game" model, meaning their pay is tied to their performance. The start-up costs were almost nothing and the support in the first year and beyond has been great. Their employees really engage with us to help our practice succeed and grow.

Cons

We've had to hire outside companies for some services that we feel it should be able to handle. That extra cost isn't ideal.

“Simple tool and highly customizable”

Pros

It's easy to use and there are a lot of ways to customize it based on what my practice needs.

Cons

I can't think of any issues to mention for this.

“User-friendly”

Pros

The system is very user-friendly once you get through the initial setup.

Cons

The setup takes a very long time, it's not a simple, ready-to-go system.

“An interactive all-in-one solution”

Pros

It's ineractive and easy to use. I like that all the features are in one product.

Cons

I dont like the format of the medical history section. Also the answers from patient self-check-in don't always match up properly with the history.

“Athena is a lifesaver!!”

Pros

Two years ago I had my first encounter with Athena Health when I visited my Primary Care doctor. The instructions for accessing my results were provided through their portal and I was eagerly awaiting them. To my delight I logged in and promptly found my results available. What made it truly convenient was that my doctor had included notes next to each result indicating if they were elevated or outside the normal range. I didn't have to wait for a phone call; I had immediate feedback right in the portal. I am grateful to Athena for making the entire process so effortless and seamless.

Cons

I have no complaints about Athena! It's extremely convenient.

“Bait and Switch”

Pros

The initial setup of the EMR was straightforward and the billing functionality was satisfactory at first.

Cons

Any requests for improvement are consistently ignored. For instance we were promised an Android app from the beginning but even after 13 years it remains an unfulfilled promise. They simply tell us to "put it on the suggestion board." However my reason for writing this review today is the sudden and significant price increase. Despite being assured that the price (a percentage of gross collections) would decrease over time they have once again raised the percentage they take. They attribute this to "inflation" but it's clear that they are simply taking a larger portion of the revenue without our consent and without engaging in contract negotiations. It's completely dishonest and we are left with no choice in the matter.

“pricing jump and ignored requests”

Pros

The EMR was relatively simple to get going at the start and the billing features were decent when we first rolled them out.

Cons

Any suggestions or improvement requests get brushed off completely. We were repeatedly told an Android app was coming soon and here we are over a decade later with the same answer-just "drop it on the suggestion board." The bigger reason I'm writing this now is the sudden, massive pricing increase. We were told the percentage they take from GROSS collections would decrease over time but instead they've increased it again. They're attributing the change to "inflation," but since their fee is based on a percentage of collections, inflation wouldn't selectively raise only their withholding-so it feels like they're simply taking a larger slice. It's also being implemented without any real contract negotiation and effectively against our will which makes the whole situation feel dishonest.

“Its great”

Pros

athena regularly requests client feedback (and does it in a few different ways), then follows through by acting on those suggestions. that feedback loop helps the product evolve into something more useful for the people who actually use it.

Cons

customer support chat/csc interactions can be frustrating. the support doesn't feel tailored to how advanced the user is so we usually end up reaching out only after trying multiple fixes on our side. the csc support starts with very basic responses and then adds extra time before escalating the problem to more capable teams.

“five stars!!”

Pros

My CSM has been really great to work with. He consistently checks in and handles our needs with the support we're looking for.

Cons

Quality management reports are the part I dislike the most-I Honestly can't stand them.

“i recommend it”

Pros

Athena is really user friendly and I appreciate the ongoing improvements and updates the team keeps rolling out.

Cons

Pharmacy prior authorizations can be pretty troublesome since they show up as an issue across multiple of our tablespaces.

“excellent customer support”

Pros

Customer support has been fantastic-quick to respond and genuinely helpful. The software itself is a close second and overall the experience feels really solid.

Cons

The price is the only drawback though it feels fair and fully justified given the support and quality.

“worth it!”

Pros

AthenaOne really aims to make the daily work feel simpler. They actively listen to customers and use that feedback to shape changes in the product.

Cons

The initial, first-level case responses don't seem to address the underlying issue well enough.

“convenient to use”

Pros

We're using Athena in both our hospital and clinic and the clinic portion has been a standout for us. It feels really user-friendly for day-to-day work which has made the whole process smoother for our team.

Cons

Medication reconciliation could use some improvement.

“excellent collector tools and support”

Pros

Enhanced collector capabilities. It's very user friendly and it genuinely feels like the team is invested in client success. The support throughout the process has been fantastic-responsive and helpful whenever I needed it.

Cons

There isn't anything I don't like.

“reliable cross-organization consistency”

Pros

Having one consistent platform experience across different organizations has been a big win for us. It makes collaboration and rollout feel simple since everyone's working from the same baseline.

Cons

The referral workflow is a bit messy because internal referrals get treated like external ones. Also, it would be better if future orders were configurable since that's not currently something we can control.

“Great all around”

Pros

Athena actively seeks and acts upon client feedback in various ways resulting in a more usercentric product development process.

Cons

Interactions with Customer Support CSC lack userspecific tailoring. We often resort to contacting support as a last option after trying various methods to resolve issues. CSC initiates with basic responses and takes additional time to escalate problems to a higher support tier.

“My Thoughts regarding AthenaOne”

Pros

On a personal note what stood out for me was the ease of using the system especially when it comes to navigating between different modules.

Cons

The notable absence is an encounter interface.