athenaOne Reviews

Pros

With over two years of experience using Athena as the EMR its adaptability through easily modifiable templates to meet the diverse documentation needs of our staff stands out.

Cons

The software's complex navigation can present challenges due to the diverse array of options available.

Pros

It is a modern system that's significantly more efficient and easier to use than most EMRs. Because it doesn't require on-site hosting, it ends up being far less expensive and logistically simpler for practices to manage.

Cons

Even though I think it's an improvement I am well aware that all EMR platforms come with issues and a fair bit of clunkiness. athenaOne reduces many headaches but doesn't eliminate them entirely. I have run into a variety of odd technical quirks that can be pretty aggravating.

Pros

I like being able to assign tasks across multiple departments in the system.

Cons

Lately I have noticed that sometimes duplicate tasks get created on the same invoice which leads to inflated AR.

Pros

The claims dashboard is extremely easy to use as it brings every piece of information together in one central, convenient place.

Cons

Because the system is tied into so many other services I often get confused about who to contact as the provider or Aetna as and that uncertainty is frustrating. Still whenever I do reach out to Aetna with a question I generally find their interface easy to use and helpful.

Pros

athenaOne site makes locating details in a patient's chart simple and quick.

Cons

Honestly I notice the site undergoes so many changes with each update

Pros

Overall I find the platform quite user-friendly and it seems Athenahealth is regularly making efforts to refine and organize the software.

Cons

One of the frustrations I have relates to faxing and some of the search features. For example, when I fax records to other Athenahealth providers from inside the system, there are no page breaks inserted between encounters which makes it difficult to sort a patient's chart and to correctly label each document. Honestly I think our team could benefit from more comprehensive training so we could take full advantage of the program's capabilities. Right now we probably aren't using all the available tools to make our workflow more efficient because we simply don't know how.

Pros

The EMR is fine as it's pretty much the same as the others I have used.

Cons

Customer service was terrible. I was grossly misled when I was sold the product, AthenaOne and after three years when I decided to leave I found I couldn't export patient data to a new EMR. For the past six weeks I have been attempting to get my patients' records copied as at minimum onto a Zip drive as but they seem indifferent now that I am leaving.

Pros

The patient’s data is well organized in form of charts. It keeps on updating itself with new features that makes it a robust software.

Cons

The system is not very much secure.

Pros

It offers extensive capabilities and assistance in the realm of billing.

Cons

The software's emphasis on the ambulatory side coupled with prolonged customer support wait times has proven to be a significant drawback.

Pros

The software excels in userfriendliness, swift handling of inquiries and the ease of use of dropdown lists.

Cons

The software's high volume of questions poses a challenge with users suggesting the consolidation of queries to streamline the interface.

Pros

A notable advantage is the ability to log in and utilize the EMR remotely without the need for a VPN. Additionally the inclusion of macros expedites documentation significantly enhancing convenience.

Cons

Specific input requirements for facilities and inconveniences related to page refreshing contribute to a lessthanideal user experience.

Pros

It is unfortunate that the software's performance doesn't align with its advertising and data migration issues have been experienced during the termination process.

Cons

Users express disappointment in the software's billing functionality leading to the need for additional human resources to manage billing tasks effectively.

Pros

The system's strengths lie in its userfriendliness facilitating smooth transitions to the next step and presenting a logically structured layout.

Cons

Integration limitations hinder the software's utility for practices with non licensed practitioners.

Pros

It is simple to generate reports and retrieve patient information.

Cons

Since it's not tied into billing yet I end up taking extra steps to handle invoices and payments.

Pros

Honestly there's almost nothing I appreciate about them. I really cannot name a single thing I do.

Cons

As per me their customer service is awful - it often takes weeks for anyone to act for us. It's ridiculously expensive and mostly gives me headaches. It takes months to get staff trained. I have used multiple other EHR platforms and none approach this one's pricing. They assigned a rep to assist but ours was completely useless. A typical answer to our problems was, please call customer service which meant weeks would pass before anything progressed. Sometimes she'd tell us, I have spoken with my team and we cannot fix that for you. Getting anything resolved is a real chore. My team loathes working with them. They also require you to open a separate bank account with US Bank. If you're accustomed to Bank of America like we are, US Bank is terrible.

Pros

Exceptional customer service and a wide array of useful features contribute to running a medical practice efficiently.

Cons

The software's comprehensive feature set may result in a steep learning curve due to the increased number of clicks required to operate it.

Pros

One of the standout features of AthenaOne is its userfriendly design simplicity and the ease with which patient information can be accessed.

Cons

Users remain content with the software experiencing no noteworthy issues that impede their daily workflow and efficiency.

Pros

It encompasses everything needed providing uptodate technology and comprehensive support. It ensures that questions are addressed swiftly and claims are processed with remarkable speed.

Cons

Users express full satisfaction with the software with no identifiable downsides to report.

Pros

Switching from one EHR to another is a big hassle but with Athena we had no trouble at all. The features are great and we experienced increased productivity very early on.

Cons

There are no cons.

Pros

It is a completely transparent solution that helps us deal with the insurance company too. They are our true partners and have been for many years.

Cons

I can never say anything bad about it