athenaOne Reviews

“Review Athena One”

Pros

I've had an excellent experience working with my CSM they effectively cater to our support requirements.

Cons

My feelings toward quality management reports are strongly negative

“athenaOne Review”

Pros

Athena's userfriendliness persists as they consistently introduce improvements and updates.

Cons

Pharmacy prior authorizations pose challenges in multiple tablespaces.

“Excellent EHR”

Pros

Athena excels in collector capabilities maintains its userfriendly interface and demonstrates a strong commitment to client success through unwavering support.

Cons

There isn't anything I find unfavorable.

“Perfect for us”

Pros

AthenaOne prioritizes simplifying our daily tasks and uses customer input to drive product enhancements.

Cons

Initial responses at the first level often fall short of adequately addressing the issue.

“My opinion”

Pros

Users appreciate the ease of operation and the system's ability to electronically locate and share payment records.

Cons

There's room for improvement in collection followup and payment posting.

“Athena Review”

Pros

It ensures a consistent platform for various organizations.

Cons

The referral process treated as external lacks configurability for future orders.

“Good”

Pros

It remains userfriendly and is an excellent tool for creating personalized templates and schedules.

Cons

There's a need for a training curriculum for new users along with followup training.

“Acceptable for ambulatory clinic but not for hospital”

Pros

We employ Athena in both hospital and clinic settings with a preference for its clinic interface due to its userfriendliness.

Cons

Medication reconciliation requires improvement.

“Rochester Primary Care Review”

Pros

The standout feature is the fantastic customer support with the software coming in as a very close second.

Cons

The price however is entirely justified.

“amazing support but high pricing”

Pros

What really stood out to me was how the platform's systems work together. Plus the customer support team was amazing as whenever I had a question they responded right away and helped me immediately.

Cons

However the pricing is quite high and it was challenging to figure out exactly what I needed for my practice.

“strong aEHR”

Pros

AthenaOne feels like a true all-in-one EHR platform and it includes essentially everything you'd want from an EHR. If the goal is to consolidate multiple tools into a single system, AthenaOne is a solid choice.

Cons

The onboarding experience was the toughest part. Switching EHRs usually takes time but our original sales rep didn't set realistic expectations about how big and drawn-out the implementation would be. Be prepared to dedicate several full-time employees to integration work for a few months.

“billing is risky and indifferent to flaws”

Pros

AthenaOne reliably closes process loops and consciously routes clinical data to the correct places. I also noticed that they try to address customer feedback and suggestions which I can vote on in their Success Community online forum.

Cons

As an FQHC/CHC we chose this tool for our specific business model but they simply were not ready for us then and they remain unresponsive to the serious concerns we've raised. This has put us in a financially risky position. While the core EHR and scheduling functions are acceptable the billing and RCM components are failing and the new dental EHR is struggling too. The real cost is passed directly to our patients because Athena takes its fee off the top regardless of our reimbursement challenges. The most frustrating part is their apparent indifference to critical flaws. For example their system does not properly attach secondary payers, a feature that is absolutely vital for our low-income patient population. I expected them to care about something so fundamental to our mission but they don't.

“i liked it”

Pros

AthenaOne feels really cohesive-almost everything we need for managing medical records is built into one system, charting, patient communication, registration, portal access and more. The software is also simple to use, with workflows that are cleanly laid out and easy to tailor to our needs. Also, customer support has been excellent, getting help through chat or by phone is quick and painless.

Cons

A few workflows could use even more customization. For example, it would be great if the Exam portion of the five-step encounter could fit on a single page instead of requiring extra clicks to move to the next section (like going from HPI to ROS).

“AthenaOne is efficient secure and easy to use”

Pros

AthenaOne offers a comprehensive solution with nearly all the features needed for managing medical records charting patient communication registration portal access etc. all in one place. It is also known for its userfriendly design customizable workflows and accessible customer service through chat or phone.

Cons

Customizing certain workflows further like consolidating the Exam section into a single page during the fivestep encounter would be appreciated instead of having to navigate to the next page for each section.

“Charting made Easy”

Pros

Charting is a breeze and incorporating paper documents is straightforward.

Cons

Billing followup could benefit from being more userfriendly.

“Best eMAR for Medical Offices”

Pros

Athena is highly userfriendly for all users simplifying the process of looking up patients and sharing information across multiple practices. A strong recommendation is made.

Cons

Finding notes on uploaded items can sometimes be difficult. Password requirements can be challenging but necessary for an eMAR system.

“Makes view medical documents easy”

Pros

The ability to view medical records request refills and schedule appointments through the portal is appreciated.

Cons

So far I have no dislikes I like everything about it.

“strong for insurance billing needs”

Pros

athenaOne was a solid system that multiple coworkers had already relied on for their primary medical practices. The workflow and capabilities seemed to fit well for practices that handle things like insurance billing. That said, it didn't really match how our clinic operates since we don't bill insurance and we don't do e-prescribing for patients.

Cons

athenaOne is pretty feature-rich which is a positive if your practice uses insurance billing, claims management and e-prescribing. Our setup doesn't use those functions so the amount of detail felt like overkill and slowed down day-to-day operations. We ended up needing something much less tiring to run more efficiently.

“awful onboarding and missing essentials”

Pros

While the platform can work well after it's configured the initial setup is a nightmare as it was confusing and the so-called team they assign sometimes understands less about the product than I do. I felt post-implementation support was satisfactory but it arrives without any sensible set of prebuilt templates, reports, workflows or the basic items you'd expect to run a typical medical office. It's frankly not pleasant. Honestly I struggle to find anything I genuinely like about it. The workflows are not user friendly and there is not a simple daily dashboard showing activity, payments and similar essentials at all.

Cons

The software itself can be great once it is finally set up but the onboarding experience is awful and confusing. The team they assign you sometimes seems to know less about the platform than I do. While the support after implementation is okay, the real problem is that the system does not come ready to use. It is not preconfigured with a reasonable set of preformatted tools, reports or workflows. Basically none of the essentials you need to run a typical medical practice are there out of the box. It is disgusting.

“Mixed Feelings About the System”

Pros

Once the system is set up, it does seem to work well. The support after implementation is adequate and the system itself functions decently.

Cons

Setting up the system is a horrible and confusing experience. The team assigned to assist with setup often lacks sufficient knowledge about how the system works, making the process even more frustrating. Unfortunately, the system lacks essential pre-formatted tools, reports, workflows, and other necessary elements for operating a standard medical practice. Its non-intuitive workflows make it difficult to use, and there's no easy-to-access daily dashboard for activity and payments.