athenaOne Reviews

“Simple easy to navigate and to the point”

Pros

I'm fond of its uncluttered and user friendly layout enhancing my medical charting experience ensuring I don't feel overwhelmed and can efficiently handle all my tasks.

Cons

Relocating and switching health systems can be confusing necessitating the creation of a new account despite previous use of Athena Health. A seamless account linkage feature would be valuable.

“Use for my whole family”

Pros

It simplifies the process of switching between family members to access appointment notes and prescription histories. Even the price is very reasonable.

Cons

I've encountered no issues while using this program.

“Schedule previewing is a win”

Pros

A cloud-based software that has great patient engagement capabilities. Also it is the best at patient scheduling as well.

Cons

The browser runs slowly at times.

“It didn't work for me”

Pros

My introduction to this software occurred through my doctor's recommendation.

Cons

I observed one doctor using this software for the patient portal but I faced challenges when attempting to sign in.

“Smooth integration into patient charts”

Pros

One thing I like is that the most recent updates let me integrate it smoothly into patient charts.

Cons

Overall it works well for our practice but I notice occasional slowness when multiple users are working simultaneously.

“Satisfied user”

Pros

It is definitely an easy-to-use software with a lot of reports available that we can use for customization. They allow users to get trained in no time with their well-designed modules.

Cons

The schedule can be better and allow us to view appointments at a glance.

“claims workflow falls apart quickly”

Pros

It's pretty simple to use when you're submitting a claim.

Cons

Once the claim is sent, things start breaking down fast. Avoid having Athena co-source with you and don't assume follow-ups and payments will be handled smoothly-be prepared to manage them yourself.

“100% satisfied”

Pros

It is the only system I have used and the one feature I like the most is the navigation. Furthermore, all the tools are easily accessible and the dashboard is well-designed for the user.

Cons

It is a little bit on the expensive side but it is worth the payment.

“The Best”

Pros

It excels in userfriendliness and straightforwardness making it a personal favorite.

Cons

It's somewhat pricier compared to alternatives but I'm willing to pay the price.

“Very effective EMR System”

Pros

Accessing medical records and patient information is effortlessly accomplished.

Cons

The process often involves multiple clicks for a single operation which could be streamlined for increased efficiency.

“It looked clean at first but quickly proved otherwise”

Pros

Initially the software's intuitive design allowed for easy navigation to various billing screens.

Cons

Selfposting insurance payments proved challenging. Sending a remit copy to Athena often didn't result in prompt posting and they frequently requested the remit again. Managing accounts receivable is exceptionally demanding. Generating statements is limited to one at a time for each patient and the navigation involves clicking through multiple screens for visit notes and chart updates.

“Appointment booking to EHR”

Pros

One of our providers uses it for appointment booking and EHR finding it much simpler compared to other software used for internal medicine charge creation.

Cons

Booking appointments and composing medical notes are straightforward and timesaving for billing.

“Good product”

Pros

The patient portal serves its purpose and meets my needs effectively.

Cons

On several occasions the portal experienced slow performance.

“support could be better”

Pros

Honestly, there isn't much I can say that I genuinely liked about this software.

Cons

Almost everything feels off for billing-especially claims handling and posting payments. Also, Athena sends calls and texts to our patients way too often and it's gotten to the point where many people have opted out of notifications. I've had multiple recent patients ask for Athena's number so they can complain directly about the service. Another frustration is that there's no clear go-to contact or direct phone number for support when you hit a problem or reach a dead end.

“It is a great tool for hospitals with a large patient portfolio.”

Pros

I have used this software since the start of my residency and it has helped me to stay up to date with my patients health records, which helps me and my team to avoid giving our patients any prescription that they might be allergic to.

Cons

It does get a bit slow sometimes when loading certain files.

“simple navigation”

Pros

Navigation and day-to-day use feel really simple and it's been a big help in getting my tasks done faster. It Honestly makes my job a lot easier.

Cons

I'd like an option that can automatically match incoming patient information and prevent duplicate charts from being created.

“A fantastic piece of software”

Pros

It may seem a little bit complex at first sight, but it is intuitively designed and works well. It is fairly easy to set up and brings maximum productivity. Since setting up was not difficult at all, it has been a smooth ride so far. Athena was a huge help in creating the structures and lettering. The templates are really simple to set up and modify.

Cons

It is not custom-made but they will assist you in getting it set up the way you want it right at the start.

“Going in to second year with Athena”

Pros

There's very little positive feedback I can provide about this software.

Cons

Issues are prevalent with billing claims and payment posting. Additionally Athena's excessive calls and texts to patients have led many to opt out of notifications. The absence of a dedicated contact person for assistance is notable.

“Named after gods like it should be.”

Pros

The ease of navigation and usage significantly streamlines my job.

Cons

Implementing an option to automatically match patient info and prevent duplicate chart creation would be an enhancement.

“AthenaOne Review”

Pros

Navigating through the software is not at all an issue and the messaging feature is a particular favorite.

Cons

An unfavorable aspect is the software's automatic logout after a brief period of inactivity.