athenaOne Reviews

“TERRIBLE revenue cycle management”

Pros

Everything except for RCM is straightforward in this software.

Cons

Numerous issues are associated with RCM. I find myself performing the majority of the work while payments or correspondence take an extended 2 to 3 months for posting. Despite them taking a percentage of our revenue the situation is deemed unfair with pandemicrelated excuses not aligning with the timing of the issue.

“Good user interface.”

Pros

I must say, I like that with Athenahealth the user interface is incredibly user-friendly and everything is set up to make entering patient information as simple as possible. Like a walk in the park, impressive work.

Cons

None, so far. Everything is top-notch.

“Athena One not very patientfriendly”

Pros

I like the fact that providers post lab results to the portal which allows me to access them from anywhere.

Cons

The appointment scheduling feature becomes unworkable due to the presence of multiple duplicate provider names.

“TelezecareMD is better option.”

Pros

Deployment and configuration are straightforward but it takes time to see a return on investment.

Cons

Multiple software options provide more features for improved capabilities at a competitive price.

“Healthcare at home”

Pros

Viewing medical information is effortlessly accomplished which I appreciate.

Cons

Accessing the portal can be cumbersome on occasion.

“Tread Carefully and do not believe the sales rep”

Pros

The EMR offers good templates and the patient portal is fairly effective. However the implementation process was challenging due to the involvement of individuals with limited knowledge from other countries. I had to request assistance from someone else because my golive date was approaching and the initial contact couldn't address my inquiries.

Cons

The RCM and billing service is strongly discouraged due to the extent of dissatisfaction it generates.

“Good working system for claims management”

Pros

Navigating the system is made easy and the abundance of instructional videos enhances the user experience.

Cons

The manual configuration of hub rules to ensure correct functionality can be a challenging task.

“Helpful patient portal”

Pros

I'm a relatively new user of the patient portal and it has proven to be a valuable tool for accessing essential information.

Cons

I previously faced login user issues but they have since been resolved.

“Good product but could be better”

Pros

I appreciate the ease with which rejected claims can be rectified and the insurance verification process.

Cons

A limitation on printing a specific quantity of medical records at a time leads to a timeconsuming process.

“Intuitive on various aspects”

Pros

It excels in scheduling and providing access to health reports.

Cons

The absence of complications on my end results from my limited use of the software for primary care.

“Amazing for scheduling appointments”

Pros

Its ease of use and accessibility while on the go make it a convenient choice.

Cons

No issues are encountered with this software.

“Review of Athena One”

Pros

The utilization of templates and macros along with the capacity to integrate others' macros and templates is a key feature.

Cons

Navigating the software requires numerous clicks compounded by an abundance of instructional videos.

“easy interface with good reporting”

Pros

The interface is really easy to use and the reporting features plus the chat tool work well.

Cons

My main complaint is the slow loading and response times but otherwise I have not come across any major problems.

“Profound software”

Pros

Athenahealth is an electronic health record software that aims to provide health solutions and improve patient care. For me personally, the neat and efficient billing system takes the win along with its many innovative features.

Cons

The customer support staff requires to have better communication skills. They try to help out but it falls short at times.

“Excellent Health Management”

Pros

Managing medical claims and bills is made easy with a clear and user friendly interface.

Cons

Data exported to Excel leads to improved organization enhancing overall efficiency.

“easy to use”

Pros

The software is designed for user friendliness speed and secure transactions. Remarkably no patients have expressed dissatisfaction with their billing statements through AthenaOne. These statements are conveniently accessed through links sent via SMS and email granting patients the flexibility to choose their preferred method for viewing their medical bills.

Cons

A suggested improvement involves allowing immediate patient review of settled bills while administrative staff retains access for seamless patient assistance.

“Helps our company grow.”

Pros

The most important features of athenahealth that have resulted in a Radical Shift in our practices are easy to access to demographic, clinical, scheduling and billing information and outstanding and rigorous data collection and report functions.

Cons

Works as it should.

“Amazing tool!”

Pros

I must say that athenahealth is an optimal platform for developing and implementing Practices that improve efficiency, reduce human work and reduce human error.

Cons

There is a lack of support on the hospital platform and upgrades are needed.

“It meets all our requirements”

Pros

Athenahealth EHR is Easy to use. The system has an intuitive design. The company is very responsive to our issues and takes them seriously. There is zero downtime.

Cons

It is not tailor-made but they help set it up how you want at the start.

“Unprofessional outputs and lost faxes”

Pros

athenaOne is only a little better than writing everything down by hand. In short there really is not much benefit.

Cons

Sometimes it feels like the whole interface was created by someone who has never worked as a specialist or dealt with patients directly. Plus I have tried to give feedback but the company does not act on it. Instead they make you submit ideas and let people vote on them which is absurd as the folks who have time to vote are often the ones least impacted by the real issues. My dictation software also gets disrupted now and then by glitches in their system which ruins my ability to document clinical encounters well. For me the order-entry screens are a headache and slower than handwriting so I still keep paper order sets in my office and default to those rather than using the interface. There are simple, trivial fixes that would solve many of these problems yet it does not feel like they're willing to make the physician experience better. If I decide to leave this practice when my contract ends, athena will be a major reason. The notes and outputs it generates look unprofessional and cannot be customized so the material we send back to referring doctors appears poorly formatted and there is nothing we can do about it. It also eliminates the ability to use a regular fax machine as everything that comes in is swallowed by the system and that has led to important information getting lost or buried. It's probably retrievable somewhere in the platform but after a year my staff still has no clear idea how to find or collate those incoming documents.