athenaOne Reviews

“Athenahealth Review”

Pros

Athenahealth is overall, an excellent EMR that has excellent value for money as well.

Cons

The add-on software, such as the label printer and document printer, might occasionally cease operating, although this was rare.

“Gets the job done.”

Pros

I like that the software offers a great deal of billing knowledge and support.

Cons

I dont like that there are huge wait periods for customer service.

“Physician reviewer”

Pros

Documentation is a straightforward process and the AthenaText feature is particularly valuable for facilitating communication throughout the practice.

Cons

The inbox email features can be intricate posing risks of messages being inadvertently sent to unintended recipients.

“Athena makes my job mostly easier.”

Pros

Athena's workflow stands out for its excellence and commonsense approach. It seamlessly integrates eprescribing faxing and promotes efficient communication among office staff.

Cons

The process from chart completion to claim submission involves several steps occasionally leading to redundant tasks. The software's limited understanding of medical terminology may prompt suggestions for correctly spelled terms. Users express a desire for free dictation options.

“Indispensable”

Pros

The software is characterized by ease of use and convenience complemented by effective customer support.

Cons

Enhanced billing capabilities and the inclusion of eprescribing for controlled medications are needed.

“Sea change”

Pros

The most notable attributes of athenaOne that have brought about a substantial transformation in our practices include easy access to demographic clinical scheduling and billing data a robust data collection and reporting system that supports informed decisionmaking and a highly adaptable platform for developing and implementing processes that enhance efficiency reduce manual effort and minimize errors.

Cons

Despite using the software for over three years many features and processes remain unexplored pointing to ongoing opportunities for optimizing its use.

“We love all things Athena EMR”

Pros

Athena continually refines its product much like Apple in pursuit of improvement.

Cons

The overall experience is satisfactory leaving no room for negative comments.

“Terrible experience”

Pros

Notably its interface with labs and imaging is an area of strength.

Cons

Users face challenges in obtaining timely one on one support and assistance resulting in prolonged issue resolution times ultimately undermining the value proposition of the software.

“Patient Portal Usage”

Pros

The process for addressing forgotten passwords or usernames is swift and straightforward.

Cons

The software lacks standout features that distinguish it from other patient portals.

“Not a good choice for Behavioral Health psychology psychiatry counseling etc.”

Pros

The software operates at a fast pace with automated saving of most typed content and rare occurrences of crashes approximately 34 times per year. Support requests via email typically receive responses within 24 hours. The comprehensive online help knowledge base features an effective search engine.

Cons

Not wellsuited for mental health EHR and patient management the software's limitations become apparent especially when compared to specialized alternatives like EPIC.

“Extremely easy to learn”

Pros

It maintains its reputation for userfriendliness offering convenient scheduling and faxing capabilities.

Cons

Occasional freezing and difficulties in the deletion process have been reported.

“Detailed claims but poor integration”

Pros

What I really like about this is the level of detail it provides for each claim making it easy for me to see all the claim information at once.

Cons

I suspect we do not have the proper integration between our system and this tool because I am ending up manually adjusting a lot of report settings. Plus our internal data often disagrees with what this tool displays so I spend significant time reconciling differences and reconfiguring reports to match the correct values.

“Simple-to-use website”

Pros

The Athena website is simple to use. Also it is quite user friendly when I need to pull up a patient's chart, demographics, visit history or imaging results.

Cons

When I copy and paste visit notes into Athena, the text gets pasted in a messy format that I have to correct, removing extra spaces and reformatting sections which is annoying. This becomes especially tedious when the Assessment/Plan is lengthy and contains many bullet points since I find myself editing every single line to make it readable.

“Thinking about moving.”

Pros

While the machine learning component is appreciated it falls slightly short of expectations. Nevertheless the patient care features health history and document management receive positive feedback.

Cons

Billing and medical bill processing delays have caused considerable frustration with users resorting to alternative payment methods to mitigate the issue.

“Business practices are a complete failure”

Pros

The Electronic Health Record system is okay enough I guess.

Cons

The way they run their business really frustrates me. Nothing has turned out the way the sales and onboarding reps promised. It feels like their system doesn't align with our everyday workflows at all. Changing anything is a struggle and now they've even pulled back on letting us handle billing through their platform so we can avoid relying on their slow, unresponsive staff. One disappointment has followed another since we signed up. In hindsight, we regret choosing them to help launch our solo practice.

“navigation isn't great”

Pros

Since it's web-based I don't have to worry about any onsite hardware requirements.

Cons

There are moments when I find navigating the chart a bit annoying.

“Able to be modified”

Pros

With over two years of experience using Athena as the EMR its adaptability through easily modifiable templates to meet the diverse documentation needs of our staff stands out.

Cons

The software's complex navigation can present challenges due to the diverse array of options available.

“Modern and less expensive”

Pros

It is a modern system that's significantly more efficient and easier to use than most EMRs. Because it doesn't require on-site hosting, it ends up being far less expensive and logistically simpler for practices to manage.

Cons

Even though I think it's an improvement I am well aware that all EMR platforms come with issues and a fair bit of clunkiness. athenaOne reduces many headaches but doesn't eliminate them entirely. I have run into a variety of odd technical quirks that can be pretty aggravating.

“good for cross-department tasks”

Pros

I like being able to assign tasks across multiple departments in the system.

Cons

Lately I have noticed that sometimes duplicate tasks get created on the same invoice which leads to inflated AR.

“extremely easy claims dashboard”

Pros

The claims dashboard is extremely easy to use as it brings every piece of information together in one central, convenient place.

Cons

Because the system is tied into so many other services I often get confused about who to contact as the provider or Aetna as and that uncertainty is frustrating. Still whenever I do reach out to Aetna with a question I generally find their interface easy to use and helpful.