athenaOne Reviews

Pros

The software's userfriendly nature is complemented by a payment structure based on revenue.

Cons

The software's pharmacy functionality is notably inadequate raising patient safety concerns.

Pros

The ability to customize reports letters and templates is a valuable feature. The photo capture and direct fax integration contribute to a streamlined experience.

Cons

It would be beneficial if problems at the end of an encounter could display ICD codes and automatically transfer to the problem list.

Pros

From a user point of view, I feel that athena is pretty great. It is easy to use. I am basically a new person when it comes to using EMR systems but this was easy. The scheduling and billing modules are simple and pretty straight forward.

Cons

We do not have a lot of access to the system so updating the system on our own is something we face issues with.

Pros

Compared to other EMR systems I have tried I find this one really easy and simple to use.

Cons

When I change the format on a single page it ends up changing the format across every open page whenever I have multiple windows active which is frustrating.

Pros

Navigating the program is not a problem and I rely on it to review past billing records and earlier appointments. We also get referrals from other offices much more quickly now. Through this tool, patients can contact us via their portal which speeds up response times making communication and referral handling feel faster and more efficient overall.

Cons

There is very little about this software that bothers me. As I mentioned, I find it quite user-friendly and simple to teach myself. It also provides helpful video tutorials for self-guided assistance so I rarely need to look elsewhere when I want to learn or troubleshoot something.

Pros

Compared to many other EMRs it is not expensive.

Cons

athenahealth is not user-friendly at all, and it keeps crashing a few times each day.

Pros

Compared to other EMRs I find this system much more digitally oriented. It allows me to fax and sign documents automatically from within the platform. The help desk is consistently easy to reach and I appreciate being able to connect from satellite locations.

Cons

Renewing medications involves far too many clicks and steps for my liking which slows down my workflow.

Pros

What I find most useful about AthenaCollector is that an internal Athena team handles the bulk of denial work. They go through denials first and only pass along cases that actually require my involvement.

Cons

I am frustrated that they've shifted much of their customer support overseas because that often leads me to receive incorrect or confusing guidance and forces me to wait ages while issues are being resolved.

Pros

The software has a modern design with large fonts and detailed data entry options.

Cons

Navigating the system is very challenging and it asks for an excessive amount of information.

Pros

The internal chat feature which allows connections with other providers in the practice was well-liked.

Cons

The software doesn't cater well to Naturopathic medicine making it difficult to use efficiently due to incompatible templates and formatting.

Pros

We utilize AthenaHealth on a daily basis and it offers an easy-to-use portal for small to medium-sized businesses. It serves as a great alternative to larger options like Epic or Allscripts. The implementation process is simple requiring users to configure a browser and log in. Their help desk is reliable and the overall experience is smooth. Athena supports proprietary devices such as payment processing and card and check scanning devices making tasks like purchasing insurance scans patient registration and charting convenient. The software frequently provides updates but they are well-communicated and streamlined with minimal impact on patient care unless it's a significant update. Additionally Athena offers a backup domain and stack updates for troubleshooting which proves to be incredibly helpful.

Cons

Most changes are prioritized based on votes from other agencies trying to implement their own changes which means that billing and patient care don't integrate seamlessly. Our billing team constantly needs to adjust their processes to align with the way Athena works with patient care. Troubleshooting with medical assistants can sometimes be complex and the help desk may redirect you to several different individuals to resolve an issue. The recent changes to the help desk and ticketing system have made it more challenging to navigate.

Pros

I really appreciate how Athena creates an order and monitors it all the way through completion. It's fantastic. It helps our practice ensure patients stay on track and actually complete their tests, follow up on visits and so on.

Cons

One problem I have is that appointment reminders don't convey clear instructions for what patients need to do before arriving. I frequently hear patients say they missed the suggested early arrival because they only noticed the final text with the time and it didn't mention a separate check-in time. Also, I find the patient portal lacks a simple, memorable web address to share which makes it harder for patients to log in or reference the portal.

Pros

It automatically fills in medications for most new patients which is incredibly helpful. Athenahealth has also partnered with the VA's PMP so I can search scheduled meds for patients more easily and with better access than before.

Cons

My experience is that the pediatric templates lack appropriate fields for the physical exam so I often cannot document relevant exam details for child patients.

Pros

this product is great and easy to use.

Cons

For me there's nothing I dislike about this product.

Pros

I am impressed by how easily it connects providers with referring offices,and I also like how easy it is to import data into patient charts.

Cons

Sometimes it frustrates me when Athena insists that certain items be checked before I can submit which can slow my workflow.

Pros

Athena bundles all the tools required to operate a medical practice. The Athena Collector dashboard is really handy for spotting pending items quickly and what needs attention right away.

Cons

Since growing I have found their customer service is overseas which I find frustrating now.

Pros

This software is one of a kind. It is sleek and it is beautiful. It is easy to use, not only for me but also for my patients as well. It gives a lot of relevant information regarding the patient and their condition. My patients like this software as well, they say that it helps them stay in the loop. Everyone isn’t health literate, so the technology that we use is very important and it also needs to be easier for everyone to use and understand.

Cons

I am currently a new user, so I don’t have much to say about this software yet. Currently, I’d say that it is expensive and can be quite slow at times.

Pros

The templates and text shortcuts are the standout features of this software. The ability to add drop-down menus and text boxes to text shortcuts greatly facilitates template creation. Sharing these shortcuts is also highly beneficial for consistent templates across multiple users. The integration of Epocrates for prescription purposes is also commendable particularly for checking drug interactions.

Cons

The software's layout is extremely confusing and it requires excessive clicking to access different parts of a patient's chart. Switching between sections of the chart also involves waiting for new pages to load. It would be much better if Athena used a more standard SOAP format on a single page.

Pros

The scheduling feature works efficiently and the EHR surpasses other systems we have used.

Cons

The billing and posting by Athena are absolutely terrible. Payments are sometimes posted without receiving the actual payment and numerous payments/adjustments are posted incorrectly. Claims are not handled as expected and if payment doesn't come automatically or can't be resolved with one phone call the claim is put on hold for the office to work on. The posting is outsourced and it appears that the employees are not adequately trained. Our billing team has discovered thousands of dollars' worth of mistakes which raises concerns about how many errors we may have missed.

Pros

The program is highly user-friendly and easy to learn. The ability to create templates and customize the program is particularly valuable.

Cons

The character limits sometimes restrict the ability to add comments and information.