athenaOne Reviews

“Amazing insights”

Pros

It is an intuitive system that knows what you want to do before you even click. It saves all commonly used codes to make life easier for us.

Cons

Nothing at all. It is the best

“Great overall”

Pros

Athena is a great overall solution because it allows you to add billing to the software modules at a lower price. You can also have the EMR and outsource the billing to another provider.

Cons

No cons at all.

“I like using Athena”

Pros

It is user friendly and the software suggests diagnosis, treatment and medication when you input symptoms.

Cons

Sometimes the name on the reports shows another doctors name

“The app is a lifesaver”

Pros

We can use the application to add notes and the voice e recognition feature means we can use it handsfree too.

Cons

I do not have anything bad to say about it.

“Great tool”

Pros

I am pleased with the way they deal with information. It facilitates patient care and helps get everything in order.

Cons

It took time to get comfortable with the features.

“Patient exams become easier”

Pros

We can easily access records and order requests from the system. We are much more efficient now.

Cons

It is slow at times and takes ages to boot up.

“Simply put, a great tool!”

Pros

It’s a trusted partner that helps manage our clinical and business aspects so we can focus on what really matters - our patients. Plus the support team is also very helpful.

Cons

Hard to say as we have not come across any cons for athenahealth.

“Patient portal”

Pros

The mobile app is designed well and it is easy to access the pictures.

Cons

The patient portal is not very user-friendly and it sends notifications to patients for messages when there are not any in the inbox.

“Extremely costly”

Pros

Easy to run reports as all are custom made for each practitioner.

Cons

They cheat for what they give, promising you completely useful charging capability but all you get is the electronic parcel. They guarantee somebody would be working yor claims when all they do is send one or two emails and nothing additional is collected. I have to utilize two different individual when Athena promised we wouldnt require anyone but them.

“Fooled by misleading billing promises”

Pros

I can run reports tailored to each practitioner.

Cons

They charge far more than what you actually get. they sell this as having full billing functionality but in reality I only received the electronic submission piece. They told us someone would be 'working our claims,' yet all that ever happens is one or two emails with no further collections. Because of that, I ended up hiring two additional staff members despite Athena's assurance that we wouldn't need extra help. I feel completely bamboozled by their misleading promises!

“User-friendly”

Pros

It provides a single platform for all your therapeutic data and permits one to track their medicines as required.

Cons

In some cases, the updates are slow from therapeutic suppliers and you have to be persistent

“A poor system”

Pros

I really cant think of any at the moment.

Cons

They dont know the way to conduct business. Also I think that the appointment reminders is not a proper way to give instructions about the reminders. Scheduling is also an issue. It is not possible to select multiple days for appointments.

“Decent EHR”

Pros

Easy to use. You can easily create custom reports and training modules are designed in a really good way.

Cons

The schedule view can be better to see and print otherwise everything is good to use.

“Problems occur constantly”

Pros

It can be downloaded on the mobile phone and I can have pictures of my providers. That's it

Cons

Poor service delivery for the patients.

“An advanced EHR software”

Pros

Not long ago I started using this software. It has helped me a lot in several ways i.e storing patient data and setting up appointments. I switched to this software as it is modernized and due to the fact that this is web-based, I can access my data from anywhere.

Cons

In this software, I usually face problems in operating the interface of EHR software. As I mentioned earlier that I am a new user, I still am trying to cope with the Software but it still needs a change in navigating the interface.

“A trustworthy EHR product”

Pros

The chart is pretty easy to operate and it is really easy to locate patients information and visit workflow.

Cons

It is difficult to align lab values in the form of the patient workflow and the set-up is sub-standard.

“Decent EHR Product”

Pros

I like the the simplicity it provides of retrieving patients' medical records from other physicians using the same system.

Cons

Price is a bit too high as compared to other available options.

“Strong control over workflows”

Pros

athenaOne's collector gives me strong control over workflows with effective moderation tools. It helps me systematize adjustments to appointments through simple controls that smooth billing and revenue navigation and it includes powerful machine-learning features. The application produces detailed medical billing reports and enforces metadata policies consistently. I also get clear follow-up indicators with fast, modern interfaces and guidance for maintaining financial portals. I can group data, manage shared-content practices and oversee personalized user processes�all within this app.

Cons

In my experience athenaOne suffers from procurement and supply failures tied to the company's supply chain which has caused purchase fulfilment problems for us. I have also noticed misguided organization and poorly prioritized plans in customer technical support along with gaps in how input and production costs are tracked. The platform tends to oversimplify commercial valuation of electronic prescriptions and over-centralizes web-based training for electronic accounting resources in ways that feel disproportionate. There are also network mismatches that reduce efficiency in medication sales and occasional server or traffic-reporting disruptions that highlight these weaknesses in the software.

“Persistent problems not fixed.”

Pros

It's challenging to identify any standout positive aspects as even the scheduling feature is lacking in functionality and doesn't integrate well with the provider's website.

Cons

In simple words I am Not happy with the product.

“Worst EMR I've used”

Pros

The ability to efficiently manage messages from pharmacies and faxes as well as the ease of prescribing medications stands out as a key benefit. Furthermore the organized EMR offers a wide range of options.

Cons

One of the most favorable aspects is the efficient handling of messages from pharmacies and faxes as well as the ease of prescribing medications. The EMR is impressively organized and offers an array of options.