Anonymous
Medical Practice, 11-50 employees
“Clinical control and greater efficiency”
Pros
I see athenaClinicals as a tool for clinical control, greater efficiency and new revenue opportunities. It allows me to handle EHR entry, medical billing, care coordination and mobile features. What I like is that there was no real learning curve as the interface is user friendly, stable and lets me work quickly. The reports it generates are accurate and genuinely useful.
Cons
One thing I find problematic with athenaClinicals is the interface's light color scheme which can make locating certain features harder because the low contrast doesn't help visibility. I feel it really needs some updates to address that shortcoming. Also, when I make changes to medications or dosages for patients the screen sometimes doesn't refresh and that has caused me a fair bit of confusion. It's important to me that the developers roll out fixes for these kinds of bugs so users like myself don't end up frustrated while using the system in clinical practice.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
9
Functionality
9
Smita
Not Specified, 101-500 employees
“Athena user review”
Pros
The software offers numerous customizable reports for creation and export while the system's userfriendliness and welldesigned training modules contribute to its appeal.
Cons
No major complaints!
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
9
Functionality
8
Wesley
Hospital & Health Care, 101-500 employees
“Pretty Good on the Clinical Side”
Pros
Navigating the patient chart is a simple task and the intake and exam workflows enhance the patient visit experience.
Cons
There is a room for improvement in some areas, however it works well overall
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
7
Functionality
7
Ashley
Hospital & Health Care, 500+ employees
“Electronic Order Ease”
Pros
The ease of accessing electronic orders sent by physicians for examinations along with electronic documentation is highly advantageous.
Cons
No complaints!
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
9
DIEGO ITZJAK S
Not Specified, 101-500 employees
“Highly Recommended”
Pros
athena has the ability to obtain raw data to measure outcomes which is a huge advantage for us. I would give full marks to the features
Cons
Reports and communicators have limited capabilities which I am not a fan of.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
10
Functionality
10
Stephan M
Not Specified, 51-100 employees
“Ill give it a 9/10”
Pros
Athena has met all our demands. It has a very intuitive user interface. All the features are very useful.
Cons
I have no major negative remarks to mention.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
7
Functionality
9
Jared J
LPN, 11-50 employees
“I am satisfied”
Pros
I am very satisfied with Athena because of the ease it creates for you. The customer support is great. The user interface is super intuitive and smart
Cons
Very rarely some features have minor issues like they stop working sometimes. Overall highly satisfied.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
8
Keith Y
CEO, 11-50 employees
“Exceptional”
Pros
I have seen Athena grow over the years. It is great software with exceptional features. Customer service is GREAT.
Cons
I cant think of anything negative at the moment.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
9
Functionality
8
Molly
Medical Practice, 1-10 employees
“Love it”
Pros
It is as if it was designed only for me!
Cons
you have to type a lot.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
8
Kalin
Medical Practice, 1-10 employees
“Modern EMR Software”
Pros
Transitioning to Athena software for patient data and appointment scheduling has been a significant improvement. The modern interface webbased accessibility and intuitive design make it a preferable choice.
Cons
Transitioning to Athena software for patient data management and appointment scheduling has been a considerable improvement. The modern interface and webbased accessibility add to its appeal.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
8
Mike
Medical Practice, 1-10 employees
“Overall this is very user friendly”
Pros
Athena serves as a comprehensive platform for all medical information allowing users to track and reorder medications as needed.
Cons
Centralizing all medical information in one location enabling medication tracking and reordering is a notable advantage.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
7
Functionality
7
Julie
Hawthorne Family Medicine, N/A employees
“Consistent, Intuitive, and Intelligent ”
Pros
It is a great software that makes claim processing so easy for us. The customer staff is awesome and always there to help. Excellent feature.
Cons
It is slightly expensive than other software offering similar features.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
8
Functionality
9
Andy W
CEO, 11-50 employees
“You need to try this software”
Pros
I do not know about other people but Athena did fulfill all my demands. The features are very professional and they make your work so simple. Very intuitive software.
Cons
It did get slow once but the customer service fixed that issue right away.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
10
Functionality
8
Diego
Borinquen health care center, 101-500 employees
“Satisfactory”
Pros
It converts raw data to usable data very easily.
Cons
I dont like that it cannot be easily audited.
Rating Distribution
Ease of use
6
Value for money
8
Customer Support
7
Functionality
8
Kira P
Physician, 51-100 employees
“Im highly satisfied”
Pros
Athena is extremely user friendly. Patient portal and lab integration are my favorite features.
Cons
There are not many options to close outstanding patient cases.
Rating Distribution
Ease of use
9
Value for money
7
Customer Support
7
Functionality
8
laura
Hospital & Health Care, 500+ employees
“great tool for patient care”
Pros
The extensive sharing of information within athenaOne is a standout feature offering versatility in patient care tasks.
Cons
Could be a bit more user friendly
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
10
Functionality
9
Melanie
Not Specified, 1-10 employees
“Training staff has never been easier! ”
Pros
It was a treat to use Athenaclinicals. The learning modules made everything easy to navigate and training the staff was made easier too. Creating reports was much easier too!
Cons
Reviewing and clearing claims that were made was a little tricky because of the complex language. Maybe learning modules for that would help!
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
7
Functionality
8
Amanda
Hospital & Health Care, 500+ employees
“Quality software”
Pros
Documenting patient visits is made easy and efficient with the software neatly organizing medical history physicals and care plans for clear comprehension.
Cons
The ease and efficiency of documenting patient visits are praiseworthy. The software neatly organizes medical history physical examinations and care plans for clear and concise information.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
9
Functionality
9
Robert
Medical Practice, 1-10 employees
“Pathetic.”
Pros
The doctor seems to like it and it seems popular.
Cons
I called them for help about something but they refused to help me saying that since I was a patient any questions I had should be dealt with by my doctor not them! Even though the question was about THEIR software.
Rating Distribution
Ease of use
2
Value for money
2
Customer Support
4
Functionality
4
Elene
B. Elene Brandt, MD, 1-10 employees
“Very impressed”
Pros
I like that notes are done in no time at all now.
Cons
I dont like the letter format and it cannot be changed.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
8
Functionality
8