athenaOne

athenaOne Reviews

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Claimed

Claimed

Total 667 reviews

3.9

All reviews are from verified customers

Rating Distribution

5

Stars

38%

4

Stars

36%

3

Stars

13%

2

Stars

5%

1

Stars

9%

Satisfaction score

Ease of use

8

Value for money

7

Customer Support

7

Functionality

8

A

Anonymous

Medical Practice, 11-50 employees

4.0
December 2020

Clinical control and greater efficiency

Pros

I see athenaClinicals as a tool for clinical control, greater efficiency and new revenue opportunities. It allows me to handle EHR entry, medical billing, care coordination and mobile features. What I like is that there was no real learning curve as the interface is user friendly, stable and lets me work quickly. The reports it generates are accurate and genuinely useful.

Cons

One thing I find problematic with athenaClinicals is the interface's light color scheme which can make locating certain features harder because the low contrast doesn't help visibility. I feel it really needs some updates to address that shortcoming. Also, when I make changes to medications or dosages for patients the screen sometimes doesn't refresh and that has caused me a fair bit of confusion. It's important to me that the developers roll out fixes for these kinds of bugs so users like myself don't end up frustrated while using the system in clinical practice.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

9

Functionality

9

S

Smita

Not Specified, 101-500 employees

5.0
December 2020

Athena user review

Pros

The software offers numerous customizable reports for creation and export while the system's userfriendliness and welldesigned training modules contribute to its appeal.

Cons

No major complaints!

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

9

Functionality

8

W

Wesley

Hospital & Health Care, 101-500 employees

4.0
December 2020

Pretty Good on the Clinical Side

Pros

Navigating the patient chart is a simple task and the intake and exam workflows enhance the patient visit experience.

Cons

There is a room for improvement in some areas, however it works well overall

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

7

Functionality

7

A

Ashley

Hospital & Health Care, 500+ employees

5.0
December 2020

Electronic Order Ease

Pros

The ease of accessing electronic orders sent by physicians for examinations along with electronic documentation is highly advantageous.

Cons

No complaints!

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

9

DIS

DIEGO ITZJAK S

Not Specified, 101-500 employees

5.0
November 2020

Highly Recommended

Pros

athena has the ability to obtain raw data to measure outcomes which is a huge advantage for us. I would give full marks to the features

Cons

Reports and communicators have limited capabilities which I am not a fan of.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

10

Functionality

10

SM

Stephan M

Not Specified, 51-100 employees

4.0
November 2020

Ill give it a 9/10

Pros

Athena has met all our demands. It has a very intuitive user interface. All the features are very useful.

Cons

I have no major negative remarks to mention.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

9

JJ

Jared J

LPN, 11-50 employees

5.0
November 2020

I am satisfied

Pros

I am very satisfied with Athena because of the ease it creates for you. The customer support is great. The user interface is super intuitive and smart

Cons

Very rarely some features have minor issues like they stop working sometimes. Overall highly satisfied.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

8

KY

Keith Y

CEO, 11-50 employees

5.0
November 2020

Exceptional

Pros

I have seen Athena grow over the years. It is great software with exceptional features. Customer service is GREAT.

Cons

I cant think of anything negative at the moment.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

9

Functionality

8

M

Molly

Medical Practice, 1-10 employees

5.0
November 2020

Love it

Pros

It is as if it was designed only for me!

Cons

you have to type a lot.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

8

K

Kalin

Medical Practice, 1-10 employees

5.0
November 2020

Modern EMR Software

Pros

Transitioning to Athena software for patient data and appointment scheduling has been a significant improvement. The modern interface webbased accessibility and intuitive design make it a preferable choice.

Cons

Transitioning to Athena software for patient data management and appointment scheduling has been a considerable improvement. The modern interface and webbased accessibility add to its appeal.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

8

M

Mike

Medical Practice, 1-10 employees

4.0
November 2020

Overall this is very user friendly

Pros

Athena serves as a comprehensive platform for all medical information allowing users to track and reorder medications as needed.

Cons

Centralizing all medical information in one location enabling medication tracking and reordering is a notable advantage.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

7

J

Julie

Hawthorne Family Medicine, N/A employees

4.0
October 2020

Consistent, Intuitive, and Intelligent

Pros

It is a great software that makes claim processing so easy for us. The customer staff is awesome and always there to help. Excellent feature.

Cons

It is slightly expensive than other software offering similar features.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

9

AW

Andy W

CEO, 11-50 employees

5.0
October 2020

You need to try this software

Pros

I do not know about other people but Athena did fulfill all my demands. The features are very professional and they make your work so simple. Very intuitive software.

Cons

It did get slow once but the customer service fixed that issue right away.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

10

Functionality

8

D

Diego

Borinquen health care center, 101-500 employees

3.0
October 2020

Satisfactory

Pros

It converts raw data to usable data very easily.

Cons

I dont like that it cannot be easily audited.

Rating Distribution

Ease of use

6

Value for money

8

Customer Support

7

Functionality

8

KP

Kira P

Physician, 51-100 employees

4.0
October 2020

Im highly satisfied

Pros

Athena is extremely user friendly. Patient portal and lab integration are my favorite features.

Cons

There are not many options to close outstanding patient cases.

Rating Distribution

Ease of use

9

Value for money

7

Customer Support

7

Functionality

8

L

laura

Hospital & Health Care, 500+ employees

5.0
October 2020

great tool for patient care

Pros

The extensive sharing of information within athenaOne is a standout feature offering versatility in patient care tasks.

Cons

Could be a bit more user friendly

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

10

Functionality

9

M

Melanie

Not Specified, 1-10 employees

4.0
September 2020

Training staff has never been easier!

Pros

It was a treat to use Athenaclinicals. The learning modules made everything easy to navigate and training the staff was made easier too. Creating reports was much easier too!

Cons

Reviewing and clearing claims that were made was a little tricky because of the complex language. Maybe learning modules for that would help!

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

7

Functionality

8

A

Amanda

Hospital & Health Care, 500+ employees

5.0
September 2020

Quality software

Pros

Documenting patient visits is made easy and efficient with the software neatly organizing medical history physicals and care plans for clear comprehension.

Cons

The ease and efficiency of documenting patient visits are praiseworthy. The software neatly organizes medical history physical examinations and care plans for clear and concise information.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

9

Functionality

9

R

Robert

Medical Practice, 1-10 employees

1.0
September 2020

Pathetic.

Pros

The doctor seems to like it and it seems popular.

Cons

I called them for help about something but they refused to help me saying that since I was a patient any questions I had should be dealt with by my doctor not them! Even though the question was about THEIR software.

Rating Distribution

Ease of use

2

Value for money

2

Customer Support

4

Functionality

4

E

Elene

B. Elene Brandt, MD, 1-10 employees

4.0
August 2020

Very impressed

Pros

I like that notes are done in no time at all now.

Cons

I dont like the letter format and it cannot be changed.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

8

Functionality

8