athenaOne Reviews

Pros

The EMR itself is quite nice. I've used a few others and this one stands out as being very simple and easy to use for our daily tasks.

Cons

Athena's offshore billing team isn't great. They often don't even follow basic medical billing rules.

Pros

We did run into a little trouble shortly after the initial sign-up process. But, one feature I really did like was having the patient's problem list readily available & it gave me great context at a glance.

Cons

I keep losing my notes when I have to jump to another chart. The dictation feature works poorly and the tool to correct errors doesn't really function. When I first started, the system failed and I lost a lot of money. Athena refused to help me get my money back from the insurance company. Also the reimbursement money goes through a separate bank which makes it confusing to track where my money is. It's difficult to get from one section to another, the instructions are hard to find and the help sections aren't clear. I usually have to click through a bunch of windows to find what I need.

Pros

It's easy to log in and get onto the site, no problem there. But honestly things get a bit more complicated and less interactive after that initial step.

Cons

It's kind of clunky to move around the site and find what you're looking for.

Pros

AthenaOne really does have it all. It's an all-encompassing software, we use it for everything from checking in patients and viewing EMRs to faxing documents and communicating with people. There's nothing else quite like it. The support team is also quick to respond when we have an issue. Overall it makes our workday so much more time-efficient and professional.

Cons

The updates can be a little disruptive sometimes but I will say they're usually pretty quick to fix any problems that pop up.

Pros

My favorite things are the ease of use, how simple it is to chart patient notes and how effortless it is to e-prescribe medications. It just streamlines my whole workflow.

Cons

Setup cost is insanely expensive. Also their telemed feature is a bit strange to use.

Pros

Since we started using this system, our practice has seen a lot fewer errors when it comes to billing. It's made that whole part of our operation much smoother and more accurate.

Cons

The cost was a bit pricey for us and some of our doctors had a tough time learning how to use it.

Pros

I find AthenaOne really easy to use and I love how all the tools for patient records and running the practice work together easily. The data it gives me helps me make better decisions and if I ever have a problem, their support team is quick to help. It just feels reliable.

Cons

It has a lot of features but it's tough to learn at first. Also, when you have a big problem, it can take a while to hear back from customer support which is frustrating. Sometimes just finding your way around the system feels like a chore.

Pros

I am able to view some notes from other providers who have seen the patient which is helpful. On occasion I can also send faxes directly from the program though that only works time to time when the feature actually functions.

Cons

Apart from those small benefits everything else is slow and bad especially charting and notes which take a long time to finish. I cannot pull forward a previous diagnosis if another provider completed the meeting so covering for someone else becomes a real headache. Plus the system sometimes won't let me pick my own diagnosis because something different or less specific will autopopulate. Moreover when I enter cases while on call it defaults to the on-call provider instead of the clinician responsible for the patient which causes confusion. Every time I open a note from another provider, it lands in my Open Documents and stays there until I close it so I have ended up with almost 900 open documents in my inbox. So honestly I would say just get an actual EMR like Epic.

Pros

I find it easy to use and communicate with healthcare providers. It gives me an access to health records, test results and messaging.

Cons

When my doctor sends me a message, they notify me via email but I often get the email hours after I have already received the message which is not nice.

Pros

It is very user-friendly, I did not have any problems working with it. Also I like that it alerts me when patient information needs updating.

Cons

I think that updating patient insurance information is not as easy as I expected.

Pros

I have used many different electronic health sites and Athena is by far the most simple one with hardly any tech issues.

Cons

Sometimes, when the site is down, there is no way to communicate about anything so I have to figure it out on my own which really annoys me.

Pros

I enjoy the ease of viewing my medical records, from both past and present, without hassle and managing any scheduled appointments.

Cons

I did not like how everything was set up when I first used it. I cannot comment on the current setup since I have not used it in a long time, but back than it was challenging to navigate certain things, though overall it was never too bad.

Pros

It is very easy to navigate and explains things in a professional manner.

Cons

The only issue is that at times pages take a lot of time to load. I find it pretty frustrating and it delays our work.

Pros

The registration portion works well and I find that feature excellent but that's about where the positives stop.

Cons

I have had major problems with payments as they rarely get posted on time. Often payments that are mailed straight to their lockbox end up being returned to my practice for us to verify the deposit which defeats the whole purpose of sending them directly to be hands-off. Their billing follow-up is terrible too as the team won't deviate from a script or apply any important information. And on the rare occasions they do post a payment promptly, it is usually entered incorrectly. I could go on but this covers the main issues.

Pros

It is fairly easy to navigate because the content is grouped into condensed topics.

Cons

The range of categories is limited and that often makes it hard for me to locate the documents I am trying to find.

Pros

Personally, I find athenaOne easy to use. It has all the necessary features to manage patient care. I can navigate the EMR efficiently and easily.

Cons

There have been instances where I encountered issues with saving the charting in athenaOne. On a few occasions, all my charting would disappear and there is also some double charting happening.

Pros

Everything is going really well and I find it very easy to use. Out of all the systems I have used so far, the layout and interface of Athena are probably the best.

Cons

Some features in AthenaOne are not very user friendly. I faced some difficulties while credentialing status and maintenance.

Pros

It is helpful. I can directly fax reports to the providers without any problems.

Cons

Whenever I tried to reach customer service, I got minimal to no response. It is essentially plug-and-play, but they skim a percentage of my profits. The interface is also very difficult to understand.

Pros

I did not have any problems navigating the program. And it was also very easy to learn and use.

Cons

Occasionally, I would experience loading errors and the system would freeze or pause which requires a restart.

Pros

I've witnessed numerous advancements that have occurred over the years with Athena.

Cons

I had difficulty getting in touch with customer service.