athenaOne Reviews

“poor usability”

Pros

It does list pharmacy details like dosage and quantity for a medication and it also indicates whether a specific med is covered or not. Those parts are at least useful.

Cons

Beyond that, the experience is rough-this is easily the worst EMR I've used and it's my seventh one. Everything takes far too many clicks to accomplish even basic tasks and the phone and tablet apps are especially bad. The workflow feels built to capture data for future sale rather than to support real documentation and physician use. It's also frustrating that once you close something, it somehow shows back up again. Compared with other EMRs (including CPT-related lookups), this one falls behind badly. Training is mostly online and the videos run long without getting to the point so you end up spending a lot of time just to figure things out.

“Amazing”

Pros

It makes everyday tasks like scheduling, billing and documentation a lot more simple which cuts down on manual work. Also, providers can pull up patient records from anywhere so operations feel more flexible and connected. The user-friendly interface also helps adoption across the team. Regular updates and improvements keep the platform aligned with changing industry standards which has been reassuring over time.

Cons

Nothing negative to report-I've been using AthenaOne for the past 8 years and genuinely like it a lot.

“Simple billing, difficult support and transfers”

Pros

I was really impressed with how simple it was to put in patient details, accept payments and submit insurance claims.

Cons

I found it difficult to get in touch with customer service when I needed help. Also, I wasn't able to transfer my medical records all at once. I had to do them one by one.

“Not for doctors, worst experience ever!”

Pros

I liked how it had all the pharmacy dosages and quantities for a drug and how it tells you if a medication is covered or not. but this is my seventh EMR and it's one of the worst I've ever used. It takes so many clicks to get anything done and the phone and tablet app is even worse. I would stay away from this at all costs. I feel like this program is designed to capture data so they can sell it later. It's just not designed for actual documentation or for physicians to use.

Cons

I have a problem with almost every other part of this EMR. Just compare the CPT code lookup to any other system out there and you'll see it's horrible. And I mean horrible. It takes more than twice as long to get anything done and the number of clicks is overwhelming. Sometimes you'll close a task and it just comes right back to you. All the training is online and the videos take forever to get to the point.

“simplifies tasks, accessible anywhere”

Pros

It simplifies tasks like scheduling, billing and documentation which really cuts down on my manual work. I love that I can access patient records from anywhere, it gives me so much flexibility. The interface is user-friendly and they're always making improvements and updates to keep up with the industry.

Cons

Nothing! I like it very much and that's why we've been using it for the last 8 years.

“promised more than delivered”

Pros

If you need medical software EMR and just want something functional, it can do the job. Basic charting is fairly solid.

Cons

They market big promises but once you're locked in, the results don't match what they told us. I've used this EMR for two years and they originally said it would take about three months to get us up and running. We ended up needing an extra four months and an additional $60,000 before we could start billing patients. The onboarding team clearly didn't know what they were doing and they oversold integrations-our experience didn't align with their claims about working smoothly with Epic, nor their billing support. They also pushed their own system when we tried to set up Dragon. After two months of back-and-forth, they only scheduled a meeting to get Dragon working and I'm Honestly not expecting it to go smoothly. If tasks like this keep getting botched the way the rest have, we'll likely leave.

“great scheduling view for appointments”

Pros

I really like how the layout lets me view my client appointments in either a single day or an entire week which makes planning a lot more simple.

Cons

The charting and billing workflow felt pretty tiring and took more effort than it should.

“Its actually perfect!”

Pros

I genuinely love this app. It's set up for my family doctor and I can keep track of all my appointments, lab test results and even pay any copays I need right from the app. Also, I can send messages to my doctor whenever something comes up which makes the whole process really convenient.

Cons

I honestly can't think of anything bad to say about it.

“helps alot”

Pros

Athena Dose has been really helpful for my scan process and the confirmation calls make everything feel a lot more dependable.

Cons

No complaints at all-it's been super useful.

“nice tool”

Pros

I appreciate that this system is used around the world which makes it feel more established and reliable. Seeing it adopted in different places gives me confidence that it works beyond just one local setup.

Cons

Accessing a chart feels a bit messy since there are two different ways to reach the same view. It would be better if the chart access path was more consistent so it's clear which option to use.

“smooth patient lookup”

Pros

Being able to look up patients quickly is a big win and the app also covers payments, scheduling and keeping medical records all in one place. It's been handy for managing day-to-day patient workflows without hopping between multiple tools.

Cons

The only letdown I ran into was that it's limited when it comes to uploading documents. Aside from that, I didn't see any other problems.

“Simple interface”

Pros

The interface is super simple to use and whenever I run into any issues, the support team is always quick to help and really responsive.

Cons

The home page can feel really overwhelming and I find it kind of difficult to navigate at times.

“Average for me”

Pros

I love that It's used all over the world, it makes me feel like I'm using something trusted and widely adopted.

Cons

There are too many ways to access a chart, which can be a bit confusing.

“Perfect for handling payments with precision”

Pros

It's awesome for looking up patient info, handling payments, scheduling appointments and keeping track of medical records. It really covers everything I need.

Cons

I wish there were more options for uploading documents. Other than that I haven't really found any other downsides.

“Quick & easy access”

Pros

I really appreciate that it keeps the accounts for each provider separate when using the portal. Makes everything a lot more organized.

Cons

It's annoying that the records don't sync across providers when I log in through the generic portal. That's definitely a drawback.

“Good visuals, cumbersome processes”

Pros

I appreciate the visual layout for seeing all my client appointments for a single day or a whole week.

Cons

I found the charting and billing process to be pretty cumbersome.

“My favourite!”

Pros

Athena does help with scans and making confirmation calls.

Cons

There's nothing I don't like about Athena, it's super helpful.

“Nice to look at and learn”

Pros

I think Athena is very visually appealing and I didn't struggle at all with learning how to use it.

Cons

At the time, it wasn't very user-friendly. It also wasn't very patient-friendly for logging in and out of the portal.

“Excellent software”

Pros

This software is hands down the best I've ever used. After more than 30 years in Medical Administrative work, it's become my top choice. The standout feature is the way patient messages work-you can specify exactly who they want to speak with and it keeps a clear record of everyone involved in the conversation, including whether the issue was resolved at the end.

Cons

Learning Athena took a bit of time at first and that mostly seems like a training gap. With the right onboarding and training in place, the system runs very efficiently.

“Outstanding Software Solutions – Highly Recommended!”

Pros

From the initial consultation to project completion, they demonstrated deep technical expertise and a clear understanding of our business goals. Their ability to develop innovative, scalable, and user-friendly software has significantly improved our efficiency and productivity.

Cons

They are responsive, proactive, and always willing to go the extra mile to ensure everything runs smoothly.