athenaOne Reviews

Pros

This program is seriously so easy to use. I found my way around it right from the start, everything is so intuitive and user-friendly that I felt comfortable with it almost immediately.

Cons

Sometimes I get loading errors and it just freezes or pauses on me. I usually have to restart it to get it working again.

Pros

I've been really impressed with all the improvements and advances Athena has made over the years.

Cons

Getting through to customer service was incredibly difficult. We tried multiple channels and faced long wait times, making it a frustrating experience when we needed timely support.

Pros

I like that it is an online EMR with a wide array of features and a built-in online fax system but that's about it.

Cons

My experience with their business practices left a lot to be desired for more. I signed a contract that took a percentage of my collections and after two years they unexpectedly increased my rates even though our agreement said they wouldn't. They then tried to pressure me into signing a new contract. On top of that their customer service is just poor as account managers change constantly so there is no continuity. Their so-called enhanced billing is misleading because I am still doing most of the backend and front-end billing work myself. Switching away from it is made very difficult, feeling like they hold you hostage. So I would definitely not recommend this to colleagues.

Pros

Many of our clients currently utilize this system. Since our lab can integrate with their existing patient system, our clients don't have to worry about learning a whole new system or transferring anything.

Cons

For now I don't have any cons to mention about athenaOne.

Pros

As a CCMA, I access the EMR before, during and after each visit. I perform tasks like prior authorizations, RX refills, procedure documentation, clinic check-in, injections documentation and much more through Athena. I find it easy to maneuver, document, update and communicate using Athena systems. The training provided by Athena representatives was sufficient, and I enjoy the smooth flow of working in the system.

Cons

In rare cases, I couldn't find the specific code or medication I was looking for in the system. While the database is extensive, there are occasional instances where I need to improvise.

Pros

A lot of our clients are already using this system. Since our lab can integrate with their current patient system, our clients don't have to stress about learning something completely new or transferring all their data.

Cons

I don't have any complaints about athenaOne right now.

Pros

As a CCMA, I'm in the EMR all the time, before, during and after each visit. I do everything in Athena, from prior authorizations and refilling prescriptions to documenting procedures and checking patients in. I find it easy to move around, document info, update records and communicate. The training from the Athena reps was really helpful and now I enjoy how everything in the system just flows smoothly.

Cons

Every once in a while, it doesn't have the exact code or medication I'm looking for. The database is huge but on those rare occasions, I have to improvise a bit.

Pros

The ability to access a compact, real-time medication history has really helped my workflow. It allows me to quickly retrieve essential patient data without delays, ensuring that I can maintain highly accurate and up-to-date records. This feature is the most valuable aspect for me, as it reduces manual entry errors and improves overall efficiency in patient care.

Cons

So far, all the key features in athenaOne work well, as they allow me to access necessary records whenever I need them.

Pros

Athena has helped me a lot with my work. Its simple and well-designed interface is very easy to navigate.

Cons

Some on-screen formatting was challenging for me to interpret at times. Otherwise it is a great software.

Pros

I like that AthenaOne is easy to learn. Once you navigate different fields, you can access all the necessary information about all the patients.

Cons

AthenaOne offers a wide range of fields and functions, but learning everything and understanding how they can benefit your practice can be a full-time job.

Pros

I like the medication history feature. It's compact and updates in real-time which is perfect for keeping our patient records accurate.

Cons

So far, all the key features work the way they should when I need to access patient records.

Pros

The patient portal is pretty simple and easy to use.

Cons

Some of the stuff on the screen is formatted in a way that's hard to understand sometimes.

Pros

What I like about this tool is that it's easy to learn. Once you get the hang of the different sections, you can find everything you need to know about a patient.

Cons

athenaOne has a ton of different fields and functions. Learning everything and how it can help your practice feels like a full-time job in itself.

Pros

Nothing to mention here.

Cons

Its very expensive and can not even do the basic billing without contacting support.

Pros

I found the billing process in athenahealth to be fairly simple, both in terms of daily use and training new team members. The system simplifies otherwise complex billing tasks, making it manageable for different skill levels. While navigation is generally smooth, I feel that the addition of more shortcuts or quicker access to frequently used tools could further enhance the user experience, speeding up administrative work.

Cons

With athenaOne, you not only pay for the program but also for athena employees to handle your claims. However, I've found that they sometimes lack the skills and knowledge to effectively manage the accounts receivable (AR).

Pros

The functionality and ease of working makes it a great software. It did a great job for us.

Cons

Sometimes, the scheduling feature acts up but overall I think it's reliable.

Pros

What I appreciate most about AthenaOne is its ease of use, combined with its strict adherence to HIPAA compliance. The platform’s design makes it easy to navigate and reduces the training period for new users. Knowing that it meets strict data protection standards gives me confidence in the security of patient information. These features make it a platform I would readily recommend to others in the healthcare field.

Cons

I really do not have anything negative to say about this software. It's great.

Pros

It is a very reliable software that seamlessly integrates with other systems. I was able to use it without any problems and the customer service always responded efficiently.

Cons

No cons from my side. Again, the customer service is excellent and always quick to respond.

Pros

I like how easy the system is to use and the availability of learning modules.

Cons

I am not a fan of the fact that my manager has to make a call to update the system with new forms.

Pros

The ease of billing, reporting, functionality and customer service are all strengths of AthenaOne.

Cons

The company's growth may have limitations in terms of capacity as it expands.