athenaOne Reviews

“easy navigation”

Pros

It feels pretty user-friendly and the layout is well organized so consumers can find what they need without getting lost.

Cons

The overall visual style might feel a bit intimidating to some average users at first glance.

“clean layout”

Pros

Easy to learn and use and it covers everything in one place-scheduling, medical records and billing. Customer support has been genuinely helpful and responsive throughout setup and day-to-day use.

Cons

A few updates don't seem to fit every workflow so certain changes may feel odd depending on how you use the system.

“community health resources that connect”

Pros

AthenaOne feels like the top platform for community health resources in my city. It's been a genuinely helpful tool for communicating with my providers without any hassle-everything connects up smoothly.

Cons

It also seems like they've effectively cornered the market for community health software in my region. I don't view that as a dealbreaker on its own but it's noticeable that it's the most widely used option across the Pacific Northwest.

“Love using it”

Pros

I Honestly can't imagine running my practice without Athena. Our company started about five years ago and at that point our patient population was basically zero. Today we're supporting more than 8,600 patients. As a solo provider with a team of around 20 staff, we're able to take care of our community largely because of the support Athena One gives us.

Cons

No real complaints about Athena itself. My setup includes a lot of billing components-EKGs, ABIs, diabetic retinal exams and a strong continuity-of-care workflow. Every once in a while, our billing department gets stuck because the answers from Athena's support team aren't sufficient. I suspect this is tied to how our small company operates which tends to require more nuance than the typical setup. My practice manager can probably explain those specifics better.

“recommended!!”

Pros

Love love Athena. The claim scrubbing is genuinely deep and the customer success approach for solutions is solid whenever questions pop up. The client success manager was wonderful and it also feels like the team is constantly pushing forward with new and innovative solutions and tools.

Cons

The only drawback is the time it takes to move data from one system to another but that's true for any EMR implementation. It was especially helpful that the data migration happened early in our clinic's launch and since we only had a year of data to transfer, the process wasn't too painful. Athena's team offered a lot of practical ideas to make the move as manageable as possible.

“Definitely 5 stars from me”

Pros

Honestly It is hands down the best I've ever used. I've been working in Medical Administration for over 30 years and this is by far my favorite. What I love the most is that when a patient sends a message, I can add who they want to speak with and it keeps a full trail of everyone they've spoken to and whether or not they were taken care of.

Cons

At first I had a hard time learning Athena. I'd say this was more about the training, though. Once the right training is in place, it becomes a lot more efficient.

“Community for mental health”

Pros

It's so easy to use and everything is organized well, which makes it simple for patients to use.

Cons

The overall look can be a bit intimidating especially for someone who's not super tech-savvy.

“All-in-one EHR solution”

Pros

It was super easy to learn and use. Everything I need for scheduling, medical records and billing is all in one system. plus their customer support is amazing.

Cons

Some of the updates don't always seem to make sense for everyone, so it can be frustrating at times.

“Smooth communication”

Pros

Athena is the best platform for community health resources in my city. It's been a great tool for smooth communication with my providers.

Cons

Athena really seems to dominate the community health field here in my area. I don't think it's necessarily a bad thing but it's definitely the most popular software around the Pacific Northwest.

“Highly effective medical software”

Pros

I seriously couldn't do what I do without Athena. My company started about five years ago with zero patients. Now we have over 8600 patients! As a solo practitioner with a team of 20, we're able to take care of our community and it's all because of the support It gives us.

Cons

I don't have major issues with Athena but my practice is pretty extensive with a lot of billing items like EKGs, ABI tests, and diabetic retinal exams. Sometimes my billing department gets bogged down because the answers from Athena's support team aren't always as detailed as we need. I think it's because we require a bit more than the average practice though. My practice manager could explain this better.

“Must-use for your practice”

Pros

This system really helps my practice run smoothly with just one employee. It's so efficient!

Cons

Honestly there's nothing I've encountered in using Athena that I really dislike.

“Grateful for Athena in my practice”

Pros

I absolutely love Athena! They really dig deep into claims and have a great customer success team that helps solve any questions I have. My client success manager is wonderful and they're always coming up with innovative solutions and tools.

Cons

I can't think of any real issues. The only downside is the process of transferring data from one system to another. But that's pretty much standard with any EMR system. When our clinic launched, the data transfer process was time-consuming but Athena made it as easy as possible and I'm thankful we did it early on because I only had a year's worth of data to move.

“Good experience overall”

Pros

Having direct access to my chart and lab results has been really helpful.

Cons

When I actually needed technical support, it took some effort to get through to them.

“Love having easy access to my medical records”

Pros

I like having easy access to my chart and lab results. It makes things so much easier to keep track of.

Cons

I did have trouble getting tech support when I needed it which was pretty frustrating.

“user-friendly interface”

Pros

Ease of use is the biggest win here-everything feels simple and the interface is really user friendly.

Cons

No weaknesses noted at this time. There aren't any current problems impacting day-to-day use.

“Simple for clients and staff”

Pros

I find it really easy to use and my clients don't have any trouble accessing it either. It's just a very simple system for everyone involved.

Cons

The website's design could be a bit more modern and nice to look at.

“strong patient portal for records”

Pros

The patient portal is solid for pulling up documents and accessing my records without hassle. Everything needed for checking files and information is right there and easy to find.

Cons

Nothing really bothered me-it's a fairly standard records platform so there aren't any standout complaints.

“effortless use”

Pros

Using it for medical appointment scheduling has been simple and user-friendly.

Cons

Occasionally I need to wait a little longer to get the timeslot I want.

“fast sign-in and access”

Pros

I really like how simple the sign-in process is and how quickly I can get to my information.

Cons

Nothing comes to mind that I dislike-everything feels efficient and simple.

“Offers all needed functionality”

Pros

In my experience AthenaOne truly offers all the functionality we need to keep our business office running smoothly. It consolidates scheduling, billing, patient communication and reporting into one reliable system which manages our daily operations and helps us maintain a consistent, efficient workflow from the front desk to the back office. It�s proven to be a comprehensive and dependable solution for our practice.

Cons

I have noticed that the help desk can be a bit slow to get back to you when you need support.